Botrans Removals and Storage

54 Mercers Drive, Bradville
Milton Keynes
Buckinghamshire
MK13 7AY

52.0596, -0.7804

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.5/10
432 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 432 reviews since 2008
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Tremendous removal outfit. Have already recommended to an old friend of ours. "   more
 
" Arrived on time. Delivered promptly. No breakages or damages. Very polite staff and courteous. Excellent service."   more
 
" The men arrived punctually and were very pleasant and obliging. They packed the van quickly and efficiently and were most helpful. They were friendly and chatty. They were very helpful at the othe...."   more
 
" Brilliant service. Have no hesitation in recommending Botrans to my friends. Courteous and efficient."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 97%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 98%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 91%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 98%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 90%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 10
Arrived 11
Botrans 69
boxes 13
Brilliant 11
care 9
cheerful 12
class 9
competent 15
courteous 12
crew 13
definitely 11
easy 13
efficient 40
efficiently 9
Excellent 51
extremely 16
family 31
FANTASTIC 17
Faultless 20
finish 15
friendly 50
friends 20
furniture 9
good 46
great 36
guys 18
happy 21
hard 23
helpful 50
Highly 25
impressed 10
just 12
laugh 9
Money 11
packed 15
Packing 20
people 10
pleasant 10
pleased 14
polite 33
professional 26
property 9
Really 18
recommend 86
removal 41
service 75
team 48
Thank 34
trouble 19
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 23 Apr 2018
Recommended by customer
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1230

"Tremendous removal outfit.
Have already recommended to an old friend of ours. "
 
 
 
 
Team:
Darren Pete
 
 
 


Review 13 Apr 2018
Recommended by customer in MK16
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
52.0834, -0.7348
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved into a small 2 bedroom house with no garage.
All furniture and boxes had to be delivered.
Handled dedicate
 

"Arrived on time.
Delivered promptly.
No breakages or damages.
Very polite staff and courteous.
Excellent service."
 
 
 
 
 
 


Review 9 Apr 2018
Recommended by customer in MK16
52.0822, -0.7397
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To move Sarah from N.P.to the new home. Bedroom finishing, that pack items, clothes, both of personal items, books etc.
 
Cost: £400

"The men arrived punctually and were very pleasant and obliging.
They packed the van quickly and efficiently and were most helpful.
They were friendly and chatty.
They were very helpful at the other end.
Nothing was too much trouble and nothing was damaged. "
 
 
 
 
 
 


Review 6 Apr 2018
Recommended by customer in HR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.2266, -2.7655
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went very smoothly.
 
 
 
Team:
Pete Darren Les
 
 
 


Review 6 Apr 2018
Recommended by customer in PE10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.7687, -0.3597
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Old Stotford Mk to Bowne (Lincs), lots of boxes pick up awkward unable to get main van by the house. Movers used a small van.
 
Cost: £2040

"Brilliant service.
Have no hesitation in recommending Botrans to my friends.
Courteous and efficient."
 
 
 
 
 
 


Review 3 Apr 2018
Recommended by customer in MK5
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.0188, -0.7762
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move on day was quick regards the removal of my stuff from old house.
It was also snowing and we didn't get keys to new place till 4:30 PM.
The removal men worked hard to get all my stuff into house and left at 8 PM.
 
Cost: £1450

"I was very impressed with the company from start to finish they were helpful and supportive.
Packed up and quickly and then had to hang around in snow till it was all sorted out and had keys to new place."
 
 
 
 
Team:
Dan Andy
 
 
 


Review 3 Apr 2018
Recommended by customer in NN4
 My Age: 30 - 39 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.2453, -0.8982
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They had to walk 30 yards at both address in driving snow and minus 10 degrees.
They said could be worse and got stuck in.
"Amazing".
 
Cost: £2040

"Faultless from beginning to the very end, infact astonishing, considering the conditions.
Would I recommend, hell yer.
"Amazing""
 
 
 
 
Team:
Darren Pete Len
 
 
 


Review 14 Mar 2018
Recommended by customer in MK6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.0245, -0.7228
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed to 4 bed house, 10 min distance.
First house had 3 floors which was hard work to empty.
 
Cost: £1000

"The three men who were our movers were brilliant.
Getting our keys took two hours longer than anticipated yet they never complained once. Even when I discovered they were having to move stuff in near darkness and had to stay later than planned.
Not one single item got damaged.
I would definitely recommend this company."
 
 
 
 
 
 


Review 14 Mar 2018
Recommended by customer in MK13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.0654, -0.7875
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very awkward front door and the chaps were amazing at getting it all in.
 
Cost: £1019

"I would so recommend Botrans to anyone.Really made moving unstressful. Thank you so so much.

P.S. We had a laugh too."
 
 
 
 
 
 


Review 9 Mar 2018
Recommended by customer
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move went well despite the removal truck could not park outside our house, because someones car was in the way. Also low trees in our road.
 

"The lads had a long walk to truck. They worked hard and had good team spirit. Amazing considering the key weather."
 
 
 
 
 
 


Review 7 Mar 2018
Recommended by customer in MK3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.9737, -0.7445
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 2 bed to 3 bed house.
 
Cost: £1640

"Excellent team, everyone knows what they are doing, very friendly, honest teams. Highly recommending to everyone who cares about own belongings!"
 
 
 
 
Team:
Darren David Peter
 
 
 


Review 1 Mar 2018
Recommended by customer in NN7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.1480, -0.8511
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved 400 yards from our previous house to a small cottage with narrow doors and narrow turning staircase.
 
Cost: £850

"3 men worked really hard will a smile and sense of humor. They even borrowed planks and logs from house to house. We have previously used the company twice a would recommend them. "
 
 
 
 
Team:
Darren
 
 
 


Review 28 Feb 2018
Recommended by customer in MK2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.9860, -0.7268
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

""Good" very good."
 
 
 
 
 
 


Review 28 Feb 2018
Recommended by customer in MK2
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.9963, -0.7190
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The people that packed the flat up were very good, very nice people.
Packed up the van nice, no damage whatsoever. Very pleased with everything."
 
 
 
 
 
 


Review 26 Feb 2018
Recommended by customer in MK6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.0305, -0.7652
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Had the full service packing, unpacking etc.
 
Cost: £2022

"Very very competent family firm.
Highly recommend"
 
 
 
 
Team:
Daz Pete Le
 
 
 


Review 19 Dec 2017
Recommended by customer in NK88
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I would not hesitate to recommend this company. If good service and friendly staff is your priority. One challenge for me was having to call the AA as my car wouldn't start rectified.
 
Cost: £1350

"An efficient and friendly team moved me without delays or stress. They got on with the job expertly and safely loaded my possessions without delay. They were friendly and helpful. Everything was packed and loaded in good time and unpacked quickly. "
 
 
 
 
 
 


Review 21 Nov 2017
Recommended by customer in MK16
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.0792, -0.7073
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The lads done a great job even though it was a 1st floor flat and raining, they did not stop.
 
Cost: £675

"Excellent service. Took good care of me and my goods."
 
 
 
 
 
 


Review 21 Nov 2017
Recommended by customer in MK2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.9739, -0.7287
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The lads was very good loved their tea. Very polite.
 
Cost: £750

"Very good service. Lovely family bus. "
 
 
 
 
 
 


Review 17 Nov 2017
Recommended by customer in NN4
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.2453, -0.8982
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All good.
 
Cost: £1050

"No problems, would recommend. "
 
 
 
 
 
 


Review 14 Nov 2017
Recommended by customer
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2400

"Exceptional family company. Absolutely 1st class."
 
 
 
 
Team:
Len Dug Peter
 
 
 

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