Botrans Removals and Storage

54 Mercers Drive, Bradville
Milton Keynes
Buckinghamshire
MK13 7AY

52.0596, -0.7804

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.5/10
397 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5/10 Overall Rating 9.5/10
Based on 397 reviews since 2008
 
 
 
Packing & Handling
9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery
9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service
9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value
9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Botrans did everything they said they would and more. A class act from start to finish. Very highly recommend."   more
 
" Very happy with whole move arrived on time, packed and on the way very quickly. We experienced a delay in obtaining to keys to the new house but they were very patient. Unpacking went fine until we go...."   more
 
" Really nice helpfull lads, very efficient!"   more
 
" Move went very well no complaints."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 98%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 98%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 91%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 98%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 90%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 9
Botrans 65
boxes 12
care 8
cheerful 11
class 8
competent 13
courteous 10
Crew 12
definitely 10
easy 11
efficient 38
Efficiently 8
Excellent 45
extremely 15
family 27
fantastic 16
faultless 18
finish 14
friendly 47
friends 19
furniture 9
good 40
Great 36
guys 18
happy 20
hard 20
helpful 43
highly 23
impressed 9
just 11
laugh 8
Mark 8
money 11
packed 10
packing 18
people 9
pleased 13
Polite 31
professional 25
property 9
quickly 10
quote 10
Really 14
recommend 78
removal 40
service 70
team 42
thank 31
trouble 17
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
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Review 5 Jul 2017
Recommended by customer in MK10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
52.0314, -0.6870
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £1695

"Botrans did everything they said they would and more. A class act from start to finish. Very highly recommend."
 
 
 
 
Team:
Len Daz P
 
 
 


Review 22 Jun 2017
Recommended by customer in CV22
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.3617, -1.2798
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Goods packed promptly at our old address. On arrival at new address our sofa wouldn't fit through the front door so they lifted it over the back gate and in through back door with no damage.
 
Cost: £990

"Very happy with whole move arrived on time, packed and on the way very quickly. We experienced a delay in obtaining to keys to the new house but they were very patient. Unpacking went fine until we got to the sofa, but they went above and beyond to get it into house with no damage."
 
 
 
 
 
 


Review 14 Jun 2017
Recommended by customer in MK17
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.0012, -0.8626
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving from Furzton Lake to Nash to a 4-bed house up a hill.
 
Cost: £1600

"Really nice helpfull lads, very efficient!"
 
 
 
 
 
 


Review 16 May 2017
Recommended by customer in MK2
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.9951, -0.7270
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 

"Move went very well no complaints."
 
 
 
 
Team:
Mark
 
 
 


Review 2 May 2017
Recommended by customer in NN4
 My Age: 30 - 39 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.2453, -0.8982
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £1260

"True family firm.
True family values.
Brilliant move."
 
 
 
 
 
 


Review 20 Apr 2017
Recommended by customer in MK43
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.2027, -0.6093
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from a three bed semi, to a four bed detached in the same village(c 600 yards).
 
Cost: £1380

"Overall, a very good experience which worked seamlessly. A number of items should have been packed prior to moving day (we took your packing service) but this was rectified by the team on the day.
No breakages, beyond the squashing of a lampshade and hair fascinator (which we should have boxed prior to packing day). "
 
 
 
 
Team:
Mark Darren
 
 
 


Review 20 Apr 2017
Recommended by customer in MK4
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.0080, -0.8053
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moved out of one property. Contents were split in two for storage.
First move in ___, new property was after one week, the second after eight week.
 
Cost: £1500

"First move in was fitted in at short notice. It was to a second floor flat and large furniture was moved.
This was completed quickly and with skill.
The removal guys were friendly and smiling under difficult circumstances. Second move went smoothly."
 
 
 
 
 
 


Review 19 Apr 2017
Recommended by customer in MK17
 My Age: 50 - 59 
 I'm: Female 
 I have known this business: Over 10 years 
51.9543, -0.7186
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The move went extremely smoothly. The guys worked really hard, we couldn't thank them enough, they were brilliant.
 
Cost: £981

"Would recommend Botrans every time, they were fantastic, and took the stress out of moving."
 
 
 
 
 
 


Review 12 Apr 2017
Recommended by customer in MK17
 My Age: 30 - 39 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.9845, -0.7632
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £1260

"Very Very happy.
Family firm.
Family value's."
 
 
 
 
 
 


Review 10 Mar 2017
Recommended by customer in NK14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Down sizing. Short distance.
 
Cost: £850

"Efficiently carried out in some ______circling fences.
Always friendly.
Adaptable."
 
 
 
 
 
 


Review 9 Mar 2017
Recommended by customer in MK17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.9767, -0.8503
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Everything went very smoothly. This was 3rd time we had used Bolrams and would not use anyone else. Guys are very pleasant, hard working and respect our home-old and new.
 
Cost: £1650

"Nothing is a problem for this firm. They make you feel like old friends. Pets escaping, traffic restrictions and grumpy neighbours they take it all in their stride with good humour and a smile. Moving is stressful but this company make it feel so easy once they over on the day. You just sit back and leave it to them wonderful. "
 
 
 
 
Team:
Mark Ton
 
 
 


Review 28 Feb 2017
Recommended by customer in NE24
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.1160, -1.5256
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
 
 


Review 28 Feb 2017
Recommended by customer in NN8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
52.2876, -0.7126
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
All went extremely well!
 
Cost: £840
 
 
Team:
Mark
 
 
 


Review 27 Feb 2017
Recommended by customer in MK12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.0615, -0.8129
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £990

"Highly recommend this family firm."
 
 
 
 
Team:
Daz Len Pete
 
 
 


Review 7 Feb 2017
Recommended by customer in MK8
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.0259, -0.8105
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Access to new house was difficult so lorry had to be parked some distance away. Chaps still kept a smile on their faces.
 
Cost: £1300

"Guys were absolutely fantastic. As I say access was difficult plus we have a town house, so they had a long walk plus potentially 2 flights of stairs on top! All done with no complaints- absolutely top blocks."
 
 
 
 
Team:
Mark Tony Peter
 
 
 


Review 25 Jan 2017
Recommended by customer in MK15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.0555, -0.7300
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The move was done quickly and efficiently.
 
Cost: £840

"I was extremely satisfied with the move. "
 
 
 
 
Team:
Stuart
 
 
 


Review 25 Jan 2017
Recommended by customer in MK16
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.0834, -0.7257
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
It was a long day - removal men were very patient did not receive keys until 4-00 pm.
 
Cost: £720

"Excellent. Polite. Friendly Patient. "
 
 
 
 
 
 


Review 19 Jan 2017
Recommended by customer in MK7
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.0249, -0.7097
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Long walk to front door and a heavy piano.
 
Cost: £1050

"Very competent crew of man, nothing to much trouble and they moved my piano very easily but with great care.
I know who will be moving me, family and friend's in the future."
 
 
 
 
Team:
Len Baz Tony Mark
 
 
 


Review 15 Jan 2017
Recommended by customer in MK8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.0297, -0.8001
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £1035

"Fantastic company, nothing was too much trouble.
We absolutely and totally recommend this family firm."
 
 
 
 
Team:
Mark Tony Darr
 
 
 


Review 12 Jan 2017
Recommended by customer in MK4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.9975, -0.7839
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move from 4 bed to 3 bed - 1 mile away.
 
Cost: £810

"Professional services. Would recommend them, to anyone moving house."
 
 
 
 
 
 

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