Botrans Removals and Storage

54 Mercers Drive, Bradville
Milton Keynes
Buckinghamshire
MK13 7AY

52.0596, -0.7804

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.5/10
405 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 405 reviews since 2008
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service, Professional, Competent and a pleasure to deal with. certainly made the whole moving process easy."   more
 
" Len and his team are outstanding. Through the chaos of estate agents and solicitors the Botrans crew just kept their cool and soldiered on calmly and confidently - FANTASTIC! this was my second move w...."   more
 
" Extremely polite. Did job without any complaints. carried out job fully with no breaks. Really worked hard. 10/10 would recommend! Thank you!"   more
 
" Absolutely brilliant. Kind and considerate, helpful and careful. Gave me confidence. "   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 97%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 98%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 90%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 98%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 97%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 90%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 9
arrived 9
Botrans 67
boxes 13
brilliant 9
cheerful 12
Competent 14
courteous 10
crew 13
definitely 10
easy 13
efficient 38
Excellent 47
Extremely 16
family 27
FANTASTIC 17
faultless 18
finish 14
friendly 47
friends 19
furniture 9
good 40
great 36
guys 18
happy 20
hard 21
helpful 46
highly 23
impressed 9
just 12
money 11
packed 10
packing 19
people 9
pleased 13
polite 32
Professional 26
property 9
quickly 10
quote 11
Really 15
recommend 80
recommended 13
removal 40
Removals 9
satisfied 9
service 71
Team 45
Thank 32
trouble 17
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 22 Sep 2017
Recommended by customer in DE6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.0896, -1.7942
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved in two stages. First was to storage facility in MK and secondly from storage to peak district.

(Includes Storage)
 
Cost: £4800

"Excellent service, Professional, Competent and a pleasure to deal with. certainly made the whole moving process easy."
 
 
 
 
Team:
Len
 
 
 


Review 22 Sep 2017
Recommended by customer in NN14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.4740, -0.6534
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The buying and selling of the house was a nightmare (as always) but the removal went off without a hitch!
 

"Len and his team are outstanding. Through the chaos of estate agents and solicitors the Botrans crew just kept their cool and soldiered on calmly and confidently - FANTASTIC! this was my second move with Botrans - an excellent company!"
 
 
 
 
Team:
Len
 
 
 


Review 14 Sep 2017
Recommended by customer in TR14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.2068, -5.2971
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Long drive way to walk up. Long way to travel (6 hours). Stay overnight for all staff. Lots of boxes! but no stairs!
 
Cost: £4000

"Extremely polite. Did job without any complaints. carried out job fully with no breaks. Really worked hard. 10/10 would recommend!
Thank you!"
 
 
 
 
Team:
Len
 
 
 


Review 14 Sep 2017
Recommended by customer in MK11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.05553, -0.85263
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 2 bedroom semi - detached to a 3 bedroom semi - detached. Getting table out of dinning room and bedroom house.
 
Cost: £1200

"Everybody at Botrans including the office staff very helpful and pleasant any easy going."
 
 
 
 
 
 


Review 14 Sep 2017
Recommended by customer in MK19
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.1154, -0.8264
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 2 bed terrace to 1 bed sheltered housing flat.
 
Cost: £690

"Absolutely brilliant. Kind and considerate, helpful and careful. Gave me confidence. "
 
 
 
 
Team:
Peter Dav
 
 
 


Review 12 Sep 2017
Recommended by customer in MK15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.0633, -0.7284
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
- 1 bed ground floor flat to similar. Parking at " old" address. Very restricted. Team dealt with that very well.
- friendly and worked hard.
 

"- One small criticism. We could have used more clothes carriers.
- 2 brought by team not enough.
- Took most of clothes in back of car on a area sheet!
- Packing boxes delivered and collected speedily."
 
 
 
 
 
 


Review 4 Sep 2017
Recommended by customer in MK19
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.1154, -0.8264
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a 2 bed house to a 1 bed sheltered housing flat 2 miles away.
 
Cost: £690

"Absolutely brilliant - so helpful and cheerful. Also reassuring to an old lady. I particularly liked how __ man told me to talk to my son about accepting quote."
 
 
 
 
Team:
Dave Peter
 
 
 


Review 4 Sep 2017
Recommended by customer in HR13
 My Age: 60 - 69 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I was given a time for the removal men to start packing and moving. They arrived on time. The ___- was packed also taken to my new ___. ___ they without delay put my furniture and boxes where I had asked.
 
Cost: £924

"I couldn't have had a better team to move me, Jovial, also _____. I would recommend this company to anybody. "
 
 
 
 
 
 


Review 5 Jul 2017
Recommended by customer in MK10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
52.0314, -0.6870
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1695

"Botrans did everything they said they would and more. A class act from start to finish. Very highly recommend."
 
 
 
 
Team:
Len Daz P
 
 
 


Review 22 Jun 2017
Recommended by customer in CV22
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.3617, -1.2798
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Goods packed promptly at our old address. On arrival at new address our sofa wouldn't fit through the front door so they lifted it over the back gate and in through back door with no damage.
 
Cost: £990

"Very happy with whole move arrived on time, packed and on the way very quickly. We experienced a delay in obtaining to keys to the new house but they were very patient. Unpacking went fine until we got to the sofa, but they went above and beyond to get it into house with no damage."
 
 
 
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1