Moray Firth Removers

Unit 3, Balmakeith Business Park
Nairn
Morayshire
IV12 5QR

57.5841, -3.8457

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
58 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 58 reviews since 2007
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Everything brilliant. Beyond expectations."   more
 
" We were very happy with the service from MFR. They were in complete control of any situation. They had horrible snowy conditions to deal with and arrived in good humor."   more
 
" Arrived at the time expected, moved everything into my new house under difficult conditions as still a building site, but nothing was too much trouble. This company is not only professional but frien...."   more
 
" Arrived promptly to quote. Boxes delivered on time removal team arrived on time move completed very quickly and efficiently. Every effort made to place furniture in correct room. I could not fault the...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 83%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 83%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 68%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 72%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 83%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 63%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 6
attitude 2
better 2
brilliant 2
care 2
careful 3
class 2
conditions 3
courteous 3
customers 2
damage 2
delighted 3
difficult 4
efficient 12
efficiently 3
effort 2
excellent 11
expected 2
family 2
fault 2
Firth 5
friendly 10
furniture 3
good 4
Great 4
guys 4
happy 5
hard 4
helpful 13
Just 3
load 3
Moray 5
MorayFirth 5
possible 3
professional 5
quickly 4
received 3
recommend 6
recommending 4
reliable 4
removal 3
removals 4
Removers 5
satisfied 3
service 19
smoothly 3
team 5
value 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Apr 2018
Recommended by customer in TS10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
54.5952, -1.0625
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From KWS ODC large detached.
TS 10 to 4SB.
Smaller detached.
 
Cost: £2040

"Everything brilliant.
Beyond expectations."
 
 
 
 
Team:
Dave Bryan
 
 
 


Review 14 Mar 2018
Recommended by customer in IV2
 My Age: 50 - 59 
 I haven't used this business before 
57.2472, -4.4884
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The pickup access was more awkward than we'd assessed.Also it was bitterly cold with ice underfoot.
 
Cost: £1500

"We were very happy with the service from MFR.
They were in complete control of any situation.
They had horrible snowy conditions to deal with and arrived in good humor."
 
 
 
 
Team:
Frank Brian
 
 
 


Review 10 Jan 2018
Recommended by customer in PH39
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.9118, -5.8481
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Return from two years in storage and everything just as it had been expertly packed up on removal.
 
Cost: £880
 

"Arrived at the time expected, moved everything into my new house under difficult conditions as still a building site, but nothing was too much trouble. This company is not only professional but friendly and competitively priced. I chose this company for removals and storage after the first phone call to them, from start to finish have nothing but praise for them.
I've moved round the country and to and from abroad many times and rarely received better service. I have no intention to ever move again but if I did would use this company again. Recommendation to friends and family made already.
Just one point if you don't receive storage invoices just give them a call. Invoices posted out although DD may have been set up over the past 2 years."
 
 
Team:
Frank, Ian and I'm sorry and can't remember the other chaps name, was too excited about progress with my house.
 
 
 


Review 23 Oct 2017
Recommended by customer in IV2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
57.4876, -4.1309
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from bungalow to 2 storey house.
 
Cost: £966

"Arrived promptly to quote. Boxes delivered on time removal team arrived on time move completed very quickly and efficiently. Every effort made to place furniture in correct room. I could not fault the attitude of the team. "
 
 
 
 
 
 


Review 21 Dec 2016
Recommended by customer in NE66
55.3943, -1.6341
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House:3-4 bedrooms.
Distance: over 100 miles.
Type: Removal only.
 
Cost: £1440

"Packing done by ourselves."
 
 
 
 
 
 


Review 1 Nov 2016
Recommended by customer in IV2
57.4458, -4.2297
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
There were 1600 works and the men did not bat an replied- just accepted the situation.

House hold : 3 - 4 bedrooms
Distance: up to 25 miles
Type: Removal only
 
Cost: £1868

"This was an excellent big removal. All staff were efficient (especially at packing) very, polite and helpful we could not have asked for better service, keen pricing and we would recommend them to everyone. Delightful customers."
 
 
 
 
Team:
9
 
 
 


Review 30 Oct 2016
Recommended by customer in IV12
57.5808, -3.8839
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household: 3-4 bedrooms
Distance: up to 25 miles
Type: Removal Only
Cost:incl vat £748
 
Cost: £748
 
 
 
 


Review 17 Oct 2016
Recommended by customer in RH20
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.9165, -0.5806
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Inverness, Scotland to Arundel complex.
 
Cost: £4333

"Moray Firth removals were hard working, efficient and most considerate."
 
 
 
 
 
 


Review 12 Oct 2016
Recommended by customer in IV6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
57.5390, -4.3770
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from large 4 bed detached house to a similar house 5 miles away.
 
Cost: £1500

"We were delighted with the service Moray Firth Removers. Provided-nothing was too much trouble. We had more than most to move and the guys worked very hard. Have recommended to others very satisfied customers."
 
 
 
 
Team:
Dave Craig Frank
 
 
 


Review 13 Jul 2016
Recommended by customer in BN20
50.8111, 0.2471
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household: 5+ bedrooms
Distance: Over 100 miles
Type: Removal & Storage
 
 
 
 
 


Review 10 Jun 2016
Recommended by customer in IU2
0, 0
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household:3-4 bedrooms. Distance: Over 100 miles. Type:Removal only.
 
Cost: £2796

"So pleasant to deal with-polite, smart, helpful. Made it more relaxing for me.
From: Pinner.
To: Inverness."
 
 
 
 
 
 


Review 3 May 2016
Recommended by customer in TN21
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
50.9830, 0.3224
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from Inverness to East Sussex-600 miles and Dave Douglas and his team made us feel stress free and confident.The move took place over 5 days, due to travel time.
 
Cost: £6060

"Would have no hesitation in recommending Moray-Firth removers. Good value, reliable, helpful and competent."
 
 
 
 
 
 


Review 28 Sep 2015
Recommended by customer in IV10
57.5808, -4.1186
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £816

"We were extremely happy with the service we received from Moray-Firth Removers. Their staff were professional efficient and helpful. We would recommend them to others."
 
 
 
 
Team:
Dave Brian
 
 
 


Review 7 Sep 2015
Recommended by customer in IV4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
57.4476, -4.4614
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a 4 bed town house, (Victorian) to a 5 bed county house (Georgian).
 
Cost: £1416

"Some heavy, tricky pieces & furniture also a number of high value pieces of wooden furniture. A difficult staircase to negotiate. Everything moved successfully without damage in the time specified."
 
 
 
 
Team:
Dave Craig Connor
 
 
 


Review 21 Mar 2015
Recommended by customer in IV30
57.7101, -3.3889
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £144

"Amazing service, I was very happy with the quick and efficient way in which my move was handled. The two men were polite friendly and extremely helpful. I felt very satisfied with the wonderful level of service I received."
 
 
 
 
 
 


Review 8 Dec 2014
Recommended by customer in LN12
53.3053, 0.2857
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move needing two visits using 7.5 ton van to negotiate steep difficult drive. All furniture and boxes carried 28 M to van. Unload delayed by solicitors completion problems.
 
Cost: £2580

"The performance of both the collection/delivery crews was brilliant under very difficult conditions as my delivery was part of a multi load delays in completion of sale was later than expected. Causing them to be late for their next drop, but they remained cheerful and efficient throughout. They couldnít have been more helpful."
 
 
 
 
Team:
Dave Bryan Craig Conner
 
 
 


Review 26 Nov 2014
Recommended by customer in IV10
57.5796, -4.1430
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2304

"Could not have been more helpful and efficient. Highest possible recommendation."
 
 
 
 
 
   Business Reply:

That was very generous of you in your recommendation of our service to you .
Thank you very much indeed.
Frank MFR
 


Review 11 Nov 2014
Recommended by customer in IV2
57.3847, -4.3264
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2320

"Excellent service. Friendly and efficient. Went the extra mile to be helpful."
 
 
 
 
 
   Business Reply:

Thank you Mr & Mrs D. Hope you are all very happy in your lovely new home. Your Kind review is appreciated.
 


Review 11 Apr 2014
Recommended by customer in IV63
57.2149, -4.6152
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1651

"First class service. Very professional handling of our belongings. Worked quickly and efficiently in a team effort. We were impressed by driverís ability to negotiate difficult entrance without any hassle."
 
 
 
 
 
 


Review 22 Jan 2014
Recommended by customer in IV12
57.5870, -3.8441
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £777

"Provided quality packing materials prior to move. Arrived exactly when they said they would. Careful and aware of some fragile goods. Tidy and very efficient. Delighted with service and would recommend to others."
 
 
 
 
 
 

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