Moray Firth Removers

Unit 3, Balmakeith Business Park
Nairn
Morayshire
IV12 5QR

57.5841, -3.8457

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
55 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 55 reviews since 2007
 
 
 
Sales & Support 9/10 Sales & Support Rating 9.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.6/10 Service Rating 9.6
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Arrived promptly to quote. Boxes delivered on time removal team arrived on time move completed very quickly and efficiently. Every effort made to place furniture in correct room. I could not fault the...."   more
 
" Packing done by ourselves."   more
 
" This was an excellent big removal. All staff were efficient (especially at packing) very, polite and helpful we could not have asked for better service, keen pricing and we would recommend them to eve...."   more
 
" Moray Firth removals were hard working, efficient and most considerate."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 84%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 84%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 70%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 72%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 84%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 63%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Arrived 4
attitude 2
care 2
careful 3
class 2
courteous 3
customers 2
damage 2
delighted 3
difficult 3
efficient 12
efficiently 3
effort 2
Excellent 11
fault 2
Firth 5
friendly 9
furniture 3
Good 3
great 4
guys 4
handling 2
happy 4
hard 4
Helpful 13
highly 2
initial 2
later 2
like 2
load 3
Moray 5
MorayFirth 5
needed 2
negotiate 2
possible 3
professional 4
quickly 4
recommend 6
recommending 4
reliable 4
removal 3
removals 3
Removers 5
satisfied 3
service 17
smoothly 3
team 5
value 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 23 Oct 2017
Recommended by customer in IV2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
57.4876, -4.1309
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from bungalow to 2 storey house.
 
Cost: £966

"Arrived promptly to quote. Boxes delivered on time removal team arrived on time move completed very quickly and efficiently. Every effort made to place furniture in correct room. I could not fault the attitude of the team. "
 
 
 
 
 
 


Review 21 Dec 2016
Recommended by customer in NE66
55.3943, -1.6341
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House:3-4 bedrooms.
Distance: over 100 miles.
Type: Removal only.
 
Cost: £1440

"Packing done by ourselves."
 
 
 
 
 
 


Review 1 Nov 2016
Recommended by customer in IV2
57.4458, -4.2297
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
There were 1600 works and the men did not bat an replied- just accepted the situation.

House hold : 3 - 4 bedrooms
Distance: up to 25 miles
Type: Removal only
 
Cost: £1868

"This was an excellent big removal. All staff were efficient (especially at packing) very, polite and helpful we could not have asked for better service, keen pricing and we would recommend them to everyone. Delightful customers."
 
 
 
 
Team:
9
 
 
 


Review 30 Oct 2016
Recommended by customer in IV12
57.5808, -3.8839
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household: 3-4 bedrooms
Distance: up to 25 miles
Type: Removal Only
Cost:incl vat 748
 
Cost: £748
 
 
 
 


Review 17 Oct 2016
Recommended by customer in RH20
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.9165, -0.5806
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Inverness, Scotland to Arundel complex.
 
Cost: £4333

"Moray Firth removals were hard working, efficient and most considerate."
 
 
 
 
 
 


Review 12 Oct 2016
Recommended by customer in IV6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
57.5386, -4.3780
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from large 4 bed detached house to a similar house 5 miles away.
 
Cost: £1500

"We were delighted with the service Moray Firth Removers. Provided-nothing was too much trouble. We had more than most to move and the guys worked very hard. Have recommended to others very satisfied customers."
 
 
 
 
Team:
Dave Craig Frank
 
 
 


Review 13 Jul 2016
Recommended by customer in BN20
50.8111, 0.2471
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household: 5+ bedrooms
Distance: Over 100 miles
Type: Removal & Storage
 
 
 
 
 


Review 10 Jun 2016
Recommended by customer in IU2
0, 0
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Household:3-4 bedrooms. Distance: Over 100 miles. Type:Removal only.
 
Cost: £2796

"So pleasant to deal with-polite, smart, helpful. Made it more relaxing for me.
From: Pinner.
To: Inverness."
 
 
 
 
 
 


Review 3 May 2016
Recommended by customer in TN21
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
50.9830, 0.3224
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from Inverness to East Sussex-600 miles and Dave Douglas and his team made us feel stress free and confident.The move took place over 5 days, due to travel time.
 
Cost: £6060

"Would have no hesitation in recommending Moray-Firth removers. Good value, reliable, helpful and competent."
 
 
 
 
 
 


Review 28 Sep 2015
Recommended by customer in IV10
57.5808, -4.1186
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £816

"We were extremely happy with the service we received from Moray-Firth Removers. Their staff were professional efficient and helpful. We would recommend them to others."
 
 
 
 
Team:
Dave Brian
 
 
 

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