Jarretts Removals

115 Waterworks Road
Norwich
Norfolk
NR2 4DE

52.6383, 1.2690

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
442 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 442 reviews since 2010
 
 
 
Sales & Support 9.3/10 Sales & Support Rating 9.3
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service the crew went above and beyond to solve any problems and arose to any challenges. Prompt efficient, polite but very cheerful and made the whole process stress free. I would recommend...."   more
 
" Great service as always. "   more
 
" Fantastic service. The team were very professional and efficient. They were very patient with us when there was a delay in getting the keys. I would happily recommend them."   more
 
" The quote was very competitive compared to other companies. We were not very happy with the sales guy who was a little patronizing and asked a number of times about moving because of having a baby and...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 77%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 13
arrived 14
best 10
boxes 13
brilliant 20
care 21
careful 12
certainly 9
cheerful 16
Chris 11
class 9
courteous 26
crew 10
definitely 18
difficult 13
Easy 9
efficient 51
efficiently 14
Excellent 90
expected 9
experience 17
Extremely 29
family 9
Fantastic 16
fault 9
free 12
Friendly 66
friends 14
furniture 18
good 59
Great 39
happy 25
hard 45
helpful 85
Jarretts 56
pleased 27
polite 51
professional 55
property 20
really 20
recommend 61
removal 47
service 115
smoothly 20
stress 25
stressful 20
team 61
thank 34
working 19
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Mar 2019
Recommended by customer in NR13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6842, 1.4480
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsize move from 4 story town house in city to tiny cottage in country.
Very challenging in itself but very cheerfully conducted by the moving crew.
 
Cost: £720

"Excellent service the crew went above and beyond to solve any problems and arose to any challenges. Prompt efficient, polite but very cheerful and made the whole process stress free. I would recommend your company wholeheartedly and without reservation.
thank you"
 
 
 
 
Team:
Damien Andy
 
 
 


Review 4 Feb 2019
Recommended by customer in NR2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.6233, 1.2850
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Three storey town house. Living space on first floor. Sofa in up and over balcony. Tight stair-walls.
 
Cost: £960

"Great service as always. "
 
 
 
 
Team:
Andy Glen Jimmy
 
 
 


Review 31 Jan 2019
Recommended by customer in NR6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6687, 1.3089
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Relatively simply move but we haven't 100% ready. The removers were very accommodating and extremely efficient.
 
Cost: £766

"Fantastic service. The team were very professional and efficient. They were very patient with us when there was a delay in getting the keys. I would happily recommend them."
 
 
 
 
Team:
Andy Glen
 
 
 


Review 10 Jan 2019
Recommended by customer in NR7
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.6369, 1.3535
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bed terrace move to a 3 bed semi-detached just over a mile away from the original property.
 
Cost: £500

"The quote was very competitive compared to other companies. We were not very happy with the sales guy who was a little patronizing and asked a number of times about moving because of having a baby and his views on baby having a sibling and how he didn't think it was fair for them to be an only child. I felt really uncomfortable. It would have stopped us using the company apart from the fact that friends had used Jarretts and were hugely complimentary about the actual removal men. Matt and Brad were absolutely amazing-great blokes, good humor, great personalities and really respectful of our furniture. Would use again.Legends! "
 
 
 
 
Team:
Matt Brad
 
 
 


Review 12 Dec 2018
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6329, 1.3322
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very wet, cold day. The guy's were cheerful and worked promptly and efficiently.
 
Cost: £1131

"There was the odd glitch but everything went as well as could be expected. "
 
 
 
 
Team:
Matt Derek James Brad
 
 
 


Review 11 Dec 2018
Recommended by customer in HA4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.5777, -0.4315
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 5 storey house.
 

"A very calm team. I very much appreciate the fact that boxes were made up for my elderly dad so he could sort his books. "
 
 
 
 
Team:
Dave John Hayden Bradley
 
 
 


Review 11 Dec 2018
Recommended by customer in WA14
 My Age: 40 - 49 
 I'm: Female 
53.4047, -2.3410
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Norfolk to Cheshire Going from a 3 bed house to 2 bed apartment on 2nd floor had a very heavy super king mattress which contains Gel pockets.
 
Cost: £1226

"Cannot fault the service at all from start to finish. Friendly, efficient and a very fair price.
I felt sorry for James and Bradley having to lift that mattress but they smiled politely. "
 
 
 
 
Team:
James Bradley
 
 
 


Review 11 Dec 2018
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.7284, 1.2909
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from one side of Norwich to a village on the North side.
 
Cost: £1024

"Absolutely brilliant bunch of guys very friendly, professional and polite.
Would definitely recommend to family and friends in future. "
 
 
 
 
Team:
Derek Matt Haydon
 
 
 


Review 2 Dec 2018
Recommended by customer in NR17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.5159, 1.0082
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Some very heavy pieces.
 
Cost: £624

"Nice chaps
Very helpful and meticulous. "
 
 
 
 
Team:
Matt James
 
 
 


Review 22 Nov 2018
Recommended by customer in NR8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.6849, 1.2194
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight forward move.
 
Cost: £648

"Decent job, reasonably priced a couple of plant pots were left behind which could have been avoided with more adept checking.

Garage at new property was a bit stacked everywhere rather than packed so it took some sorting"
 
 
 
 
 
 


Review 15 Nov 2018
Recommended by customer in NR8
52.6645, 1.1873
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move went well.
Only issue was getting to the property as it is a new build and tarmacking was going on.
 
Cost: £716

"Lovely chaps who did a great job!
Cheers
"
 
 
 
 
Team:
Andy David Glen
 
 
 


Review 13 Nov 2018
Recommended by customer in NN12
 My Age: 70 + 
52.1242, -0.9977
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Hickling Norfolk to Towcester Northampton.
 

"The guys did a great job, would recommend to anybody. "
 
 
 
 
Team:
Andy Brad
 
 
 


Review 8 Nov 2018
Recommended by customer in PE34
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.7540, 0.2494
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guys were superb
Well organised
A good team
 
 
 
Team:
Matt Derek Dave Damien
 
 
 


Review 2 Nov 2018
Recommended by customer in NR11
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.8966, 1.2911
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 1st floor flat to small cottage with difficult stairs to first floor.
 

"The men were 1st class, efficient and helpful. Would highly recommend. "
 
 
 
 
Team:
Derek Jon Martin Rich Pau
 
 
 


Review 24 Oct 2018
Recommended by customer in NR3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6335, 1.2908
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Norwich to Dundee.
Difficult access in Dundee.
 
Cost: £3075

"Move done exactly to agreed schedule. Thoughtful and careful assessor visited checked practical aspects very carefully.
All handling done carefully, quickly and skill-fully. Excellent team at Norwich. Excellent duo who made journey to Dundee. Very helpful and positive. No negative issues. Very professional. "
 
 
 
 
Team:
Matty James
 
 
 


Review 23 Oct 2018
Recommended by customer in NR18
52.5342, 1.0836
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"All very good, friendly and courteous, got the job quickly. "
 
 
 
 
Team:
Andy Arron
 
 
 


Review 23 Oct 2018
Recommended by customer in NR8
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.6804, 1.1636
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 Bed bungalow to 4 bed house.
 
Cost: £660

"Brilliant. No complaints. "
 
 
 
 
Team:
Derel Matt Hayden
 
 
 


Review 15 Oct 2018
Recommended by customer in NR14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5641, 1.3426
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Andy Brad Damien
 
 
 


Review 12 Oct 2018
Recommended by customer in NR21
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.8199, 0.9384
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The team arrived on time and loaded up very quickly to move us just 4.5 miles.The challenge was our 7ft table but they dismantled it and so re-assess it to get it in!
 
Cost: £1056

"We have used Jarretts 3 times now and are very pleased with the service given by all; the team guys and all in the office as well,thank you.
Moving is stressful but they made it much easier and took the pressure off with their great attitude."
 
 
 
 
Team:
Paul Bradavid Martin
 
 
 


Review 8 Oct 2018
Recommended by customer in IP17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.2158, 1.4970
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 phase move from cottage with difficult access steep stairs and some awkward doorways to new house of smaller size.
 
Cost: £1200

"The men who moved the things were cheerful and obliging and did what we asked them to. We were very satisfied both with the removals and with the ways we were dealt with in the office.
Thank you. "
 
 
 
 
 
 

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