Jarretts Removals

115 Waterworks Road
Norwich
Norfolk
NR2 4DE

52.6383, 1.2690

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
425 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 425 reviews since 2010
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We have used Jarretts 3 times now and are very pleased with the service given by all; the team guys and all in the office as well,thank you. Moving is stressful but they made it much easier and took ...."   more
 
" The men who moved the things were cheerful and obliging and did what we asked them to. We were very satisfied both with the removals and with the ways we were dealt with in the office. Thank you. "   more
 
" Fabulous team, careful, courteous and explored every possibility to get all our furniture into this flat. Generally involved removing handrail and front door to allow access. All made good at end of m...."   more
 
" Thanks guys a great job. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 80%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 77%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 11
arrived 14
best 10
boxes 12
brilliant 18
care 21
careful 11
certainly 9
cheerful 15
Chris 11
courteous 25
crew 9
definitely 17
difficult 13
easy 9
Efficient 47
efficiently 14
Excellent 88
experience 17
extremely 29
fantastic 15
free 11
friendly 63
friends 12
furniture 17
good 57
great 35
HAPPY 24
hard 45
helped 10
helpful 82
highly 16
humour 9
impressed 14
Jarretts 55
pleased 27
polite 49
professional 52
property 19
really 19
recommend 56
removal 46
service 111
smoothly 20
stress 24
stressful 20
team 58
Thank 33
working 19
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Oct 2018
Recommended by customer in NR14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.5641, 1.3426
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Andy Brad Damien
 
 
 


Review 12 Oct 2018
Recommended by customer in NR21
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.8199, 0.9384
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The team arrived on time and loaded up very quickly to move us just 4.5 miles.The challenge was our 7ft table but they dismantled it and so re-assess it to get it in!
 
Cost: £1056

"We have used Jarretts 3 times now and are very pleased with the service given by all; the team guys and all in the office as well,thank you.
Moving is stressful but they made it much easier and took the pressure off with their great attitude."
 
 
 
 
Team:
Paul Bradavid Martin
 
 
 


Review 8 Oct 2018
Recommended by customer in IP17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.2158, 1.4970
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 phase move from cottage with difficult access steep stairs and some awkward doorways to new house of smaller size.
 
Cost: £1200

"The men who moved the things were cheerful and obliging and did what we asked them to. We were very satisfied both with the removals and with the ways we were dealt with in the office.
Thank you. "
 
 
 
 
 
 


Review 28 Sep 2018
Recommended by customer in NA25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from detached 3 bedroom house into upstairs flat. Flat had narrow staircase which caused considerable problems.
 
Cost: £1380

"Fabulous team, careful, courteous and explored every possibility to get all our furniture into this flat. Generally involved removing handrail and front door to allow access. All made good at end of move."
 
 
 
 
Team:
Andy John Brad Damian Ja
 
 
 


Review 28 Sep 2018
Recommended by customer in NR14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
52.5814, 1.3278
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very smooth operation.
 

"Thanks guys a great job. "
 
 
 
 
Team:
Andy Haydon James Damien
 
 
 


Review 13 Sep 2018
Recommended by customer in NR6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.6705, 1.3047
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was excellent and Andy and Damien very polite /courteous. P.S both deserve a medal.
 
Cost: £600

"Would use Jarretts again and will be recommending to friends family. Excellent service from move to new property. Many thanks. "
 
 
 
 
Team:
Andy Damian
 
 
 


Review 11 Sep 2018
Recommended by customer in NR10
52.7655, 1.1223
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Short move from 4 bed house with limited access either end. Because of short notice the move was in two parts.
 

"Very efficient and friendly service.
Prompt arrival and rapid work. "
 
 
 
 
Team:
Hayden James Danny Glen
 
 
 


Review 10 Sep 2018
Recommended by customer in NR1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
52.6213, 1.2949
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a large 3-Storey house to a terrace together with a lot of plants.
 
Cost: £700

"The team worked efficiently and professional. Throughout the day. Friendly-mannered and helpful guiding us through a stressful process. "
 
 
 
 
 
 


Review 3 Sep 2018
Recommended by customer in NR1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6222, 1.2883
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extremely hot day but they just carried on like Trojans!
 
Cost: £715

"Great movers. Slightly frosty office reception."
 
 
 
 
Team:
Matt Jimmy Harry
 
 
 


Review 20 Aug 2018
Recommended by customer in NR27
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.9093, 1.3139
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1475

"The boys did an amazing job on the hottest day of the year without any means or groans. The absolute best!"
 
 
 
 
Team:
Matt Ofrey Dave Martin
 
 
 


Review 15 Aug 2018
Recommended by customer in NR20
 My Age: 40 - 49 
 My level of experience of similar services: Below Average 
52.7463, 1.0262
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Guys worked really hard. They were polite and helpful, Very professional service."
 
 
 
 
 
 


Review 13 Aug 2018
Recommended by customer in NR11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.7936, 1.2431
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was very not - over 30c.
 
Cost: £780
 
 
 
 


Review 13 Aug 2018
Recommended by customer in NR13
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.6622, 1.4686
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very straight forward due to professional approach of Jarretts. Lots of paper to box - not an easy job!
 
Cost: £1076

"This is the second time we've used Jarretts. They are a highly professional team, very thorough in what they do and genuinely care about carrying out on excellent job. I would thoroughly recommend them without hesitation. "
 
 
 
 
Team:
Paul Martin Harry Derick
 
 
 


Review 10 Aug 2018
Recommended by customer in DN21
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
53.3706, -0.7567
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a 2 bed bungalow to a 3 bed house which was 120 miles away.
 

"Our move was made easier by the stress free removal firm, who supported us and advised us when our buyers couldn't move on the day we had to move. So our firm stored our furniture and plants for four days. The two gentleman that packed and unpacked our belongings where absolutely wonderful and helpful. I would advise anyone to use this firm they are brilliant. "
 
 
 
 
Team:
Anny Dami
 
 
 


Review 9 Aug 2018
Recommended by customer in BL6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
53.5947, -2.5582
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House emptied in very fast time. They obviously knew they business. We experienced a 2 hour plus delay in getting access, but went quickly and smoothly after.
 
Cost: £2714

"The staff were very polite and cheerful. They couldn't do enough to help. Matt, Derek and Jimmy helped us into our new property very efficiently despite the other people still clearing up. We were very pleased to have had them on our side. They showed up the other removers in speed and efficiency. You are lucky to have a superb team. "
 
 
 
 
Team:
Matt Derek Jimmy
 
 
 


Review 7 Aug 2018
Recommended by customer in NR8
 My Age: 60 - 69 
 I'm: Male 
 I have known this business: 5 - 10 years 
52.6791, 1.2012
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £700
 
 
Team:
Derek Matt Hayden James
 
 
 


Review 7 Aug 2018
Recommended by customer in NR16
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5335, 1.1600
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving house totally. Large 6ft and 6ft and 6 inch bed to get down stairs 2 very large setter. Lots of garage and garden stuff to be moved.
 
Cost: £620

"The guys, Derek, Matt, Harry and Hayden were fantastic. It was one of the hottest days of the year. They arrived at 9am and we were in new property at 2.30pm. We couldn't have asked for a better set of guys."
 
 
 
 
Team:
Derek Matt Larry Hayden
 
 
 


Review 31 Jul 2018
Recommended by customer in NR7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6379, 1.3644
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 3 bed bungalow to 4 bed house. Lots of boxes of books. One large and one small van used. Filled small van day before move to save time then.
 
Cost: £1140

"Handled everything very efficiently."
 
 
 
 
Team:
Matt Dave Haden Jimmy
 
 
 


Review 17 Jul 2018
Recommended by customer in NR3
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6429, 1.2868
 
 
Satisfaction Ratings
 
Packing & Handling 6/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved Piano and heavy oak chest and 2 x triple wardrobes.
 
Cost: £1520

"Damaged paintwork on arrival at new home because tried to take Wardrobes up without dismantling them."
 
 
 
 
Team:
Dave John Martin Paul Jam
 
 
 


Review 4 Jul 2018
Recommended by customer in NR13
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6148, 1.5175
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Really easy, efficient move at the end. We moved 15 miles. The house we moved to the lorry had to park just at the edge which meant they had to move items a bit further no problem though.
 
Cost: £600

"They were superb and great value. The team were so efficient on the day. The move went through so smoothly and with great humour. They couldn't do move for us on the day we will continue to recommend Jarrets to everyone."
 
 
 
 
Team:
Matt Derek Harrry Jimmn
 
 
 

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