Jarretts Removals

115 Waterworks Road
Norwich
Norfolk
NR2 4DE

52.6383, 1.2690

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
405 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 405 reviews since 2010
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very pleased with the service. Matt and Derek were extremely pleasant and totally helpful. This made the experience/stress of moving much less than it might have been."   more
 
" Move went well. Staff were arrived on time, and were quick to load and unload. They took pains to reassemble bed and sofa correctly and worked cleanly. Although we packed ourselves, nothing was bro...."   more
 
" The customer service from Jarretts was excellent. From Duncan to the team that loaded and moved us, Nothing was too much trouble. All items moved safely. It was a pleasure to be moved by such a good...."   more
 
" Very good. Very hard workers. Fast, got on with the job."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 10
arrived 13
best 9
boxes 12
brilliant 17
care 20
careful 10
certainly 9
cheerful 13
Chris 11
courteous 24
crew 9
definitely 17
difficult 13
Easy 9
Efficient 45
efficiently 11
excellent 86
experience 17
extremely 29
fantastic 14
free 10
friendly 62
friends 11
furniture 15
good 56
great 31
happy 24
hard 44
helped 9
helpful 79
highly 15
impressed 14
Jarretts 52
movers 10
Packing 14
pleasant 15
pleased 25
polite 47
professional 49
really 18
recommend 54
removal 45
service 107
smoothly 19
stress 23
stressful 18
team 52
Thank 32
working 19
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 8 May 2018
Recommended by customer in PA17
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.8656, -4.8899
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 2 bedroom bungalow in Norwich to a first floor apartment an Ayrshire Scotland.
Loading Monday, unloading Wednesday.
 
Cost: £2136

"Very pleased with the service.
Matt and Derek were extremely pleasant and totally helpful.
This made the experience/stress of moving much less than it might have been."
 
 
 
 
Team:
Matt Derek
 
 
 


Review 30 Apr 2018
Recommended by customer in PE33
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.6296, 0.4941
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Although re-scheduled a day ahead due to Jarrett's logistical issues, all went speedily and smoothly.
Medium sized move between 60 miles.
 
Cost: £1020

"Move went well.
Staff were arrived on time, and were quick to load and unload.
They took pains to reassemble bed and sofa correctly and worked cleanly.
Although we packed ourselves, nothing was broken and just one gauge on top of chest of drawers.
Many thanks to Paul and the team."
 
 
 
 
 
 


Review 14 Mar 2018
Recommended by customer in NN13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.0349, -1.1438
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Short notice removal.
 

"The customer service from Jarretts was excellent. From Duncan to the team that loaded and moved us,
Nothing was too much trouble. All items moved safely.
It was a pleasure to be moved by such a good team."
 
 
 
 
Team:
Matt Harry Derek
 
 
 


Review 28 Feb 2018
Recommended by customer in NR21
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
52.8351, 0.8570
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £780

"Very good.
Very hard workers.
Fast, got on with the job."
 
 
 
 
Team:
Matt Paul Martin Glen Har
 
 
 


Review 22 Feb 2018
Recommended by customer in PE32
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.7041, 0.8259
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Jarretts team were excellent.
Prompt, courteous, energetic, efficient and happy in their work.
A credit to the Jarretts name.
Narrow gateway expertly negotiated by her driver.
 
Cost: £1990

"Packing and handling: couple of slight scratches and wall marks.
Service: Some elements of the team a little 'casual' but generally very polite and well meaning.
Value: Good value.
Always room for improvements!!"
 
 
 
 
Team:
Derek Harry Matt
 
 
 


Review 26 Jan 2018
Recommended by customer in NR2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
52.6210, 1.2700
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Big challenge-Dismantling large bed and Portuguese wardrobe.Lots of packing in boxes.Completed well.
Excellent packers.
 
Cost: £680

"Overall very pleased and satisfied with service.
Package price (not V.A.T. excessive down to H.M.G)
All round pleasant,efficient and professional service."
 
 
 
 
 
 


Review 23 Jan 2018
Recommended by customer in NR19
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6841, 0.9294
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a 3 storey town house to a 2 storey 4 bedroom house.
 
Cost: £720

"The 3 gents Matt,Derek and Harry were absolutely fantastic and a pleasure to work with.
They were hard working and made the move effortless.These 3 gents are an asset to the company and I would have no issues using you again to move and also promoting you to friends and family! Overall I was extremely happy with how the move went and the professionalism of these guys was next to none. Thank you so much for taking the stress out of moving for us,I know my husband and I are extremely grateful and with being 8 and half months pregnant I couldn't do it without the help of you.
Awesome job Jarretts,keep up the amazing work, 5* from me."
 
 
 
 
Team:
Matt Derek Harry
 
 
 


Review 8 Jan 2018
Recommended by customer in NN3
 My Age: 40 - 49 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.269489, -0.837853
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Good lads. Very helpful."
 
 
 
 
Team:
Matt Aron Andy
 
 
 


Review 8 Jan 2018
Recommended by customer in NR10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.7075, 1.2368
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing to bungalow house, but team were very helpful and quick.
 
Cost: £1100

"Team were very professional and prompt on the moving day."
 
 
 
 
 
 


Review 4 Jan 2018
Recommended by customer in NR23
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.9560, 0.8537
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
i collection point, but a split delivery the same day to a store enroute to main permanent house.
 
Cost: £1404

"All 100% ok up to the actual day after delivery had taken place.
The men had been extremely, polite, helpful and professional.
However when we opened up most cases were mixed categories and not as we had prepared them. On some occasions destination rooms were mixed with other rooms and taking a lot long than predicted to unpack in the correct room in the new home."
 
 
 
 
Team:
Matt Derek Martin Harry
 
 
 


Review 2 Jan 2018
Recommended by customer in NR19
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
52.6692, 0.9421
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1172

"Everything was done very well but we had told them, that the fan/drier was to be taken from the garage, But the freezer was to be left for the incomers. Found later that it had been brought. Perhaps our instructions were misheard"
 
 
 
 
 
 


Review 13 Dec 2017
Recommended by customer in NR18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.5685, 1.1150
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moved on a cold, windy, snowy day but this didn't impact on the efficiency of the team. Everything went according to plan.
 

"The team were polite, friendly and good humored. They were careful and respectful of our belongings. All in all a brilliant job. We would recommend Jarretts Removals to anyone moving home. Thank you."
 
 
 
 
Team:
Martin Paul
 
 
 


Review 11 Dec 2017
Recommended by customer in NR14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.5666, 1.3006
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
In terms of packing and handling, very quick, professional and very hard working.
Excellent services.
 
Cost: £1212

"See above. Excellent service."
 
 
 
 
Team:
Ervin Hayden Chris
 
 
 


Review 7 Dec 2017
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6545, 1.2960
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Involved 3 moves,
1) Possessions into storage.
2) Moving those possessions into property at a later date.
3) Moving possessions from a second property into that house on the same day.
 
Cost: £1650

"All moves completed efficiently.


"
 
 
 
 
 
 


Review 23 Nov 2017
Recommended by customer in NR20
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.6779, 0.9677
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from bungalow to house. Lots of bulky gym equipments and garden ornaments.
 

"Moving went very smoothly. Rooms were cleared quickly and methodically. Had used Jarrett's previously and was very pleased with the service on both occasions. "
 
 
 
 
Team:
Matt Martin
 
 
 


Review 14 Nov 2017
Recommended by customer in NR10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.6896, 1.2811
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving into a house that was still being build at the end of a dead end, narrow lane. Drivers were considerate and careful.
 

"This 2 day more was one of the best experiences. We were moving into a house we have been building for 18 months. It was an exciting culmination of a lot of hard work. The atmosphere created by Snellings was dynamic and positive. Duncan Snelling encouraged a good team cameraderie.

It was just a wonderful 2 day experience. "
 
 
 
 
Team:
Duncan Derek
 
 
 


Review 13 Oct 2017
Recommended by customer in NR6
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
52.6475, 1.2494
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From apartment to store, included Piano and complicated wardrobe. Did an amazing job.
Approx Do not have detail to hand.


 
Cost: £1240

"Excellent service in every respect.

"
 
 
 
 
Team:
Matt Harry Danny Glenn
 
 
 


Review 5 Oct 2017
Recommended by customer in NR29
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6992, 1.6332
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1535

"Excellent move, great team, and careful packers.
Very pleased. "
 
 
 
 
 
 


Review 5 Oct 2017
Recommended by customer in SE18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.4913, 0.0728
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from city center Norwich, 3 storey Townhouse to 18th floor Apartment in London crossing Thames. Exclusive use of lift.
 
Cost: £1706

"Very friendly and courteous staff. All worked extremely hard and nothing was too much trouble. Move completed in good time both days."
 
 
 
 
 
 


Review 29 Sep 2017
Recommended by customer in NR2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
52.6296, 1.2846
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from a maisonette to a second floor flat-the lift was not allowed so there were a lot of stairs.
 
Cost: £800

"I was very stressed by the wage moving process! but all the gentleman were so professional and reassuring the packing day went so easily and quickly, as did the actual move. I feel they went above and beyond was I expected in making up the bed and connecting my TV ( which i would never have managed) I was delighted and want to thanks all concerned. (I only wish there was an unpacking service too!!)"
 
 
 
 
 
 

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