Reddaways Removals Ltd

Hillways, South Zeal
Okehampton
Devon
EX20 2JN

50.7283, -3.9168

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
713 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 713 reviews since 2007
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Reddaways okehampton team were exceptional at every stage of the process from the first call to request a quote, all the way to the follow up communication after they had loaded the container at the s...."   more
 
" Done with great care and attentive."   more
 
" I couldn't have wished for a better firm, everyone was helpful and pleasant. Nothing was too much trouble and everything was safely packed stored and delivered. A totally professional operation from s...."   more
 
" A pleasure to have engaged this company. Polite, courteous, bright and cheerful. Both in the office and in the field. No difficulty was too much trouble. In adverse weather is when the team is test...."   more
 
About Us


As a long standing member of the British Association of Removers we are dedicated to proving a level of service beyond our customers expectations. Our friendly team of staff are committed to ensuring your move goes as smoothly as possible.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 84%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Best 20
boxes 17
brilliant 22
care 40
careful 20
cheerful 33
class 15
considerate 18
courteous 54
crew 21
definitely 15
delighted 18
efficient 83
efficiently 17
excellent 144
experience 18
extremely 45
family 17
Fantastic 30
friendly 101
friends 18
furniture 20
good 72
great 43
guys 23
happy 26
hard 23
help 21
helpful 148
highly 62
impressed 24
packed 19
packing 36
patient 15
pleasant 24
pleased 24
polite 91
professional 77
property 21
really 24
recommend 129
recommended 24
Reddaways 143
Removal 64
service 163
stressful 33
team 93
thank 39
thanks 31
trouble 40
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 3 Jan 2018
Recommended by customer in EX20
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
50.7343, -4.0013
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The must unusual aspect of our move was that the end destination was the Isles of Scilly. Therefore it necessitated that Reddaways has to liaise with the sea freight handler to time the delivery to them (and having to reload their lorry contents into 3 containers) To coincide with the limited ship sailing days/times.
 
Cost: £2251

"Reddaways okehampton team were exceptional at every stage of the process from the first call to request a quote, all the way to the follow up communication after they had loaded the container at the sea freight haulier in Penzance. The attention to detail during the packing stage was excellent, of special note was when one of their team agreed to call at the house at 8 pm to collect our vacuum cleaner to allow us to have time to hoover every room for our purchasers to enter a suitably clean house!"
 
 
 
 
Team:
Mike Joe
 
 
 


Review 2 Jan 2018
Recommended by customer in TQ13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.6588, -3.7684
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New property of a very narrow driveway
 

"Done with great care and attentive."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in EX20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.7415, -4.0007
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I was moving for the first time in 36 years and had no idea what to expect. I needed to store all my furniture & possessions for a month. I have a large collection of books and ornaments.
 
Cost: £3169

"I couldn't have wished for a better firm, everyone was helpful and pleasant. Nothing was too much trouble and everything was safely packed stored and delivered. A totally professional operation from start to finish."
 
 
 
 
Team:
Daniel Geoff Clinch
 
 
 


Review 21 Dec 2017
Recommended by customer in TA20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
50.8749, -2.9475
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a restricted access with many boxes.
A taylorised removal.
To an open access - well executed in near zero temp with a chilling wind.
 
Cost: £1915

"A pleasure to have engaged this company.
Polite, courteous, bright and cheerful. Both in the office and in the field.
No difficulty was too much trouble.
In adverse weather is when the team is tested.
They came through with flying colors."
 
 
 
 
 
 


Review 19 Dec 2017
Recommended by customer in EX10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.7003, -3.2539
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The whole movie went like clockwork at both houses.
 

"The staff were very efficient and could not have been more helpful. They worked hard and spared us a great deal of stress. We would highly recommended them and the company. An excellent service!!"
 
 
 
 
Team:
Geof Mike Steve Daniel Ri
 
 
 


Review 18 Dec 2017
Recommended by customer in GU34
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.1188, -1.0449
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were downsizing from a large country rectory to a modern 4 bed roomed house. Our contents included a substantial private library, a grand piano, and considerable quantities of glassware, china and clothing. Outdoor items were collected and delivered 2 weeks in advance, other items were held back and delivered when we had the space to accommodate them.
 
Cost: £7210

"The team spent 3 full days packing the contents, arriving at our new home promptly on the 4th day. Everything was extremely well packed, with each of the 100 + boxes all individually marked with their contents. The whole team were good humored, tactful and made the whole experience a great deal. Less stressful then we had anticipated. We would have no hesitation in warmly recommending them. "
 
 
 
 
Team:
Geoff Mike Arron Steve Da
 
 
 


Review 11 Dec 2017
Recommended by customer in PL27
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.4960, -4.8243
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Difficult "unseen" removal to two locations.
 

"The whole process was made stress free by all members of the Reddaways Team.
Faultless and very considerate."
 
 
 
 
Team:
Geoff Arran Rob
 
 
 


Review 8 Dec 2017
Recommended by customer in EX31
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.0713, -4.0944
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Shuttle service required - due to country lanes. Went without a hitch.
 
Cost: £860

"We used your company to empty our container from overseas, into a rented property. Then, again used the guys to relocate our belongings into our permanent home.
We were, on both occasions very satisfied and impressed with each member of team. Efficient, professional and willing to do anything we requested. We would highly recommend your company. Everything was moved, nothing was damaged! Excellent job !! Thank you. "
 
 
 
 
 
 


Review 7 Dec 2017
Recommended by customer in EX4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
50.7198, -3.5456
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move to 3 bedroom house from store.
 
Cost: £397
 
 
 
 


Review 1 Dec 2017
Recommended by customer in EX17
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.8024, -3.6593
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"All staff were helpful and professional. Nothing was too much trouble would absolutely recommend them to anyone. "
 
 
 
 
 
 

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