Reddaways Removals Ltd

Hillways, South Zeal
Okehampton
Devon
EX20 2JN

50.7283, -3.9168

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
727 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 727 reviews since 2007
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" There removal men team worked exceptionally hard. Nothing was too much trouble. Couldn't have been friendlier or more accommodating. They were punctual, presentable and polite. Our household goods...."   more
 
" Really great. Helpful team."   more
 
" They also transported his oxygen equipment. We moved from Tintagel to Tourstock, it was a 2 day move, the plan was to take my husband on day 2. But he deteriorated quickly so had to be moved on day 1....."   more
 
" An excellent move made good by the excellent staff who attended. Professional in every way. I highly recommend this company. "   more
 
About Us


As a long standing member of the British Association of Removers we are dedicated to proving a level of service beyond our customers expectations. Our friendly team of staff are committed to ensuring your move goes as smoothly as possible.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 84%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 82%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

best 20
boxes 18
brilliant 22
care 41
careful 20
cheerful 34
class 15
considerate 18
courteous 54
crew 21
definitely 15
delighted 18
efficient 86
efficiently 17
Excellent 147
experience 19
extremely 45
family 17
fantastic 32
free 15
friendly 103
friends 18
furniture 22
good 75
great 48
guys 23
happy 26
hard 24
help 21
helpful 152
Highly 66
impressed 24
packed 20
packing 37
patient 15
pleasant 24
pleased 24
polite 94
professional 80
property 21
Really 25
recommend 132
Reddaways 147
removal 65
service 165
stressful 34
team 98
Thank 39
Thanks 32
trouble 41
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 5 Apr 2018
Recommended by customer in EX19
 My Age: 60 - 69 
 I'm: Male 
 I haven't used this business before 
50.8562, -3.9450
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 4 bed, 2 storey house to a 3 bed, 3 storey house.
Very restrictive unloading because of on street parking.
Company used two small vehicles instead of one large to overcome this significant problem.
Journey of only 12 miles but on 3 roads.
 
Cost: £716

"There removal men team worked exceptionally hard.
Nothing was too much trouble.
Couldn't have been friendlier or more accommodating.
They were punctual, presentable and polite.
Our household goods and furniture was treated with the greatest respect.
Highly professional service.
Would have no problem in recommending the company.
Excellent."
 
 
 
 
 
 


Review 27 Mar 2018
Recommended by customer in PL19
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
50.6085, -4.2027
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £795

"Really great.
Helpful team."
 
 
 
 
Team:
Aaron Daniel Steve Richar
 
 
 


Review 23 Mar 2018
Recommended by customer in PL19
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.5532, -4.1560
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My husband was dying (terminal cancer)in fact he died 3 days after the move and it was his last wish to complete the move. He was in bed at the time of the move. Reddaways were fantastic, they were to quiet and efficient very mind full of the situation. Although we had not paid them to pack, things were really behind in that respect and they helped me to pack at no extra cost.
 
Cost: £1574

"They also transported his oxygen equipment. We moved from Tintagel to Tourstock, it was a 2 day move, the plan was to take my husband on day 2. But he deteriorated quickly so had to be moved on day 1. This was a last minute change of plan and Reddaways adapted everything accordingly for us. They were well teamed out and very polite. I cannot speak highly enough of them. A very caring company. In fact they took great care both of our belongings and furniture and of us.
"
 
 
 
 
 
 


Review 22 Mar 2018
Recommended by customer in EX20
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
50.6579, -4.2018
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Superb.
 
Cost: £819

"An excellent move made good by the excellent staff who attended.
Professional in every way. I highly recommend this company. "
 
 
 
 
 
 


Review 22 Mar 2018
Recommended by customer in DT9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
50.9410, -2.5328
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from a large farmhouse in the Devon country side to a retirement complex.
Nothing interesting difficult or unusual.
 
Cost: £1476

"The team turned up at the time agreed on both days.
They were helpful friendly and efficient.
The unloading went well, everything placed as requested.
A stress free day.
We loved the packing for the TV, leather chairs and mattress (include this in your advertising, it is a great point.)
Marks out of 10-11/10.
PS They appreciated tea and cakes.
"
 
 
 
 
Team:
Mike Daniel S
 
 
 


Review 12 Mar 2018
Recommended by customer in EX6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
50.7240, -3.7411
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extreme weather conditions
 
Cost: £1052
 
 
Team:
Arron Steine Rich
 
 
 


Review 8 Mar 2018
Recommended by customer in EX20
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.7273, -3.9182
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Snow! All went well.
 
Cost: £847
 
 
 
 


Review 8 Mar 2018
Recommended by customer in EX20
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
50.7260, -3.9086
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 8 Mar 2018
Recommended by customer in BA1
 My Age: 70 + 
 I have known this business: Under 1 year 
51.3965, -2.3607
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing all breakable pictures, contents of kitchen, Furniture. Bringing them all from Devon to bath - Including garden tools pots and table and chairs, bench
 
Cost: £5029

"The whole team were fantastic - packed everything beautifully were all polite and helpful. I would not recommend them more heartily."
 
 
 
 
 
 


Review 13 Feb 2018
Recommended by customer in PL30
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.5003, -4.6489
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Loading excellent as usual, unloading excellent taking into account that building work was still being carried out at the new house
 
Cost: £1200

"We have used Reddaways five times and their service is always excellent and we have no hesitation in recommending them."
 
 
 
 
 
 


Review 8 Feb 2018
Recommended by customer in EX14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
50.8393, -3.2223
 
 
Satisfaction Ratings
 
Show All
 
 
Customer Review
 
Cost: £1779

"Friendly.
Co-Operative.
Efficient."
 
 
 
 
 
 


Review 8 Feb 2018
Recommended by customer in WD7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.6828, -0.3256
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 4 bed house to 2 bed apartment.
 

"A great pleasure to work with.
Labeling of boxes is accurate.
Helpful."
 
 
 
 
 
 


Review 2 Feb 2018
Recommended by customer in EX2
 My Age: 50 - 59 
 I'm: Male 
 I have known this business: 5 - 10 years 
50.6996, -3.4834
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
One day packing and then the move next day. Items taken to Bearnes on separate day, very helpful.
 
Cost: £2113

"The team were highly professional, efficient, cheerful and cheering. They made a stressful situation much easier. We used Reddaways 9 years ago and were amazed at how good they were then, and still are! Their team work and enthusiasm is fantastic! Many thanks."
 
 
 
 
 
 


Review 25 Jan 2018
Recommended by customer in PL19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
50.5778, -4.1009
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A very complex(to us!) move which included collecting many garden artefacts and materials from a very large area. With us a total of 7 days followed by a partial move to a rental and then in final move 6 months later.
 

"It has been a pleasure to work with Reddaways.
Handled with good humour and courtesy and at incredible speed. Great value too and I would unhestitatingly recommend their services. A very good experience indeed"
 
 
 
 
Team:
Mike Geoff Arrom Tina
 
 
 


Review 3 Jan 2018
Recommended by customer in EX20
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
50.7343, -4.0013
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The must unusual aspect of our move was that the end destination was the Isles of Scilly. Therefore it necessitated that Reddaways has to liaise with the sea freight handler to time the delivery to them (and having to reload their lorry contents into 3 containers) To coincide with the limited ship sailing days/times.
 
Cost: £2251

"Reddaways okehampton team were exceptional at every stage of the process from the first call to request a quote, all the way to the follow up communication after they had loaded the container at the sea freight haulier in Penzance. The attention to detail during the packing stage was excellent, of special note was when one of their team agreed to call at the house at 8 pm to collect our vacuum cleaner to allow us to have time to hoover every room for our purchasers to enter a suitably clean house!"
 
 
 
 
Team:
Mike Joe
 
 
 


Review 2 Jan 2018
Recommended by customer in TQ13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.6588, -3.7684
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New property of a very narrow driveway
 

"Done with great care and attentive."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in EX20
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.7415, -4.0007
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I was moving for the first time in 36 years and had no idea what to expect. I needed to store all my furniture & possessions for a month. I have a large collection of books and ornaments.
 
Cost: £3169

"I couldn't have wished for a better firm, everyone was helpful and pleasant. Nothing was too much trouble and everything was safely packed stored and delivered. A totally professional operation from start to finish."
 
 
 
 
Team:
Daniel Geoff Clinch
 
 
 


Review 21 Dec 2017
Recommended by customer in TA20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
50.8749, -2.9475
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a restricted access with many boxes.
A taylorised removal.
To an open access - well executed in near zero temp with a chilling wind.
 
Cost: £1915

"A pleasure to have engaged this company.
Polite, courteous, bright and cheerful. Both in the office and in the field.
No difficulty was too much trouble.
In adverse weather is when the team is tested.
They came through with flying colors."
 
 
 
 
 
 


Review 19 Dec 2017
Recommended by customer in EX10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.7003, -3.2539
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The whole movie went like clockwork at both houses.
 

"The staff were very efficient and could not have been more helpful. They worked hard and spared us a great deal of stress. We would highly recommended them and the company. An excellent service!!"
 
 
 
 
Team:
Geof Mike Steve Daniel Ri
 
 
 


Review 18 Dec 2017
Recommended by customer in GU34
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.1188, -1.0449
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were downsizing from a large country rectory to a modern 4 bed roomed house. Our contents included a substantial private library, a grand piano, and considerable quantities of glassware, china and clothing. Outdoor items were collected and delivered 2 weeks in advance, other items were held back and delivered when we had the space to accommodate them.
 
Cost: £7210

"The team spent 3 full days packing the contents, arriving at our new home promptly on the 4th day. Everything was extremely well packed, with each of the 100 + boxes all individually marked with their contents. The whole team were good humored, tactful and made the whole experience a great deal. Less stressful then we had anticipated. We would have no hesitation in warmly recommending them. "
 
 
 
 
Team:
Geoff Mike Arron Steve Da
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1