Luker Bros (Removals & Storage) Ltd

17a Shelley Close, Headington
Oxford
Oxfordshire
OX3 8HB

51.7582, -1.1932

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.4/10
481 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 481 reviews since 2009
 
 
 
Sales & Support 9.2/10 Sales & Support Rating 9.2
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Damage - Item: Stainless steel. Cabinet - Style barbeque with casters, BBQ is quite heavy and has industrial style casters. Two of which lock to secure whilst in use. The van could not pass under an...."   more
 
" Luker bros- Ann particularly, were very helpful regarding information on dates and costs. When we asked if it would be possible to transport goods in smaller vans, this was no problem. Very impressed ...."   more
 
" The team were thoughtful and caring throughout in relation to my husband's disability. "   more
 
" Satisfied with removers we are very happy untill everything from arranging to collecting and delivering our furniture to our new home. Good value for money. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 79%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 76%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 82%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 75%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 22
best 12
boxes 24
broken 10
bros 75
Brothers 15
C 26
care 15
careful 16
courteous 27
crew 17
Damage 12
damaged 10
definitely 15
delivered 12
delivery 39
difficult 10
efficient 70
excellent 88
experience 19
extremely 27
family 11
fantastic 10
free 10
friendly 57
friends 14
furniture 30
good 67
goods 14
great 26
guys 12
happy 25
hard 17
helpful 79
highly 19
impressed 15
just 12
Luker 89
packing 30
pleased 25
polite 62
professional 52
really 21
recommend 61
Removal 38
Satisfied 22
service 145
Switzerland 24
team 44
thank 24
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 6 Dec 2017
Recommended by customer in BS16
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.5000, -2.4835
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Switzerland to UK.
 
 
 
Team:
Robert
 
 
 


Review 29 Nov 2017
Recommended by customer in CX33
 I have known this business: 1 - 5 years  0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of items in removal company's storage, removal of house contents.
Transport unloading at new address house.
 
Cost: £720

"Damage - Item: Stainless steel.
Cabinet - Style barbeque with casters, BBQ is quite heavy and has industrial style casters. Two of which lock to secure whilst in use.
The van could not pass under an archway which meant crossing a cobbled countryard.
I suspect the caster was not unlocked, and the cobbles were too uneven for the casters. Resulting in destruction of a caster.
A dolly should have been used, which they did for a piano - much heavier/smaller casters. "Schoolboy Error" really."
 
 
 
 
 
 


Review 24 Nov 2017
Recommended by customer in OX1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.92078, -1.422393
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving furniture from Luker Bros storage to new property in Devon . Furniture had been in store for 21 months.
 

"Luker bros- Ann particularly, were very helpful regarding information on dates and costs. When we asked if it would be possible to transport goods in smaller vans, this was no problem. Very impressed that they came evening prior to delivery to inspect access. Removal staff extremely polite and helpful. "
 
 
 
 
 
 


Review 10 Nov 2017
Recommended by customer in LA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.2427, -2.7731
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £3600

"The team were thoughtful and caring throughout in relation to my husband's disability. "
 
 
 
 
 
 


Review 10 Nov 2017
Recommended by customer in BS16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4934, -2.5094
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removar was punctual and very polite. Very careful at handle the furnitures. Very organised and worked as a team.
 
Cost: £1398

"Satisfied with removers we are very happy untill everything from arranging to collecting and delivering our furniture to our new home. Good value for money. "
 
 
 
 
 
 


Review 8 Nov 2017
Recommended by customer in OX18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.7266, -1.5444
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From storage after 16 months in storage. Some books had not been packed well and were bent?
 
Cost: £12400

"Some lids of cut glass items were not packed separately. So more easily broken on unpacking. I broke one of these not claiming of course."
 
 
 
 
 
 


Review 6 Nov 2017
Recommended by customer in RH16
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.0029, -0.1181
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was to clear a Swiss flat completely, taking some item to a relatives address and the remainder to a house in Sussex on the same day.
 
Cost: £1023

"Nothing more than to say the whole "exercise" was carried out most efficiently "
 
 
 
 
 
 


Review 3 Nov 2017
Recommended by customer in DY11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.3785, -2.2750
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Switzerland to England.2 large trucks.1 week with items in storage facility.
 
Cost: £14000

"Removal personnel were prompt and polite.Handled items with care(we packed all the boxes). Packing into and out of lorries was meticulous. Email + Telephone updates + questions from company, regular to keeps us informed.Accommodated our week with items in storage at late notice.Thank you."
 
 
 
 
Team:
Steve
 
 
 


Review 16 Oct 2017
Recommended by customer in B16
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.4783, -1.9186
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very professional job, very precise about the time and the date of the collection and delivery. No damage with the items.

"Very friendly service. Quick and punctual delivery. Extremely satisfied"
 
 
 
 


Review 13 Oct 2017
Recommended by customer in GU9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.2000, -0.7867
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very well. James and Jane, we were impressed with very quick, organised and courteous. Bob coordinate and advised on everything very well. Would be happy to recommend.
 
Cost: £6267

"All the customs forms we needed. All the boxes, paper and tape we needed.
I bought 50 m bubble wrap which was invaluable in protecting pictures and breakables.
A few knocks and scratches were very minor on our furniture. Great service, thanks."
 
 
 
 
Team:
Bob Cherry James James
 
 
 

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