Luker Bros (Removals & Storage) Ltd

17a Shelley Close, Headington
Oxford
Oxfordshire
OX3 8HB

51.7582, -1.1932

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.4/10
490 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 490 reviews since 2009
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.3/10 Packing & Handling Rating 9.3
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Delighted with the job done. Thank you."   more
 
" Very efficient and helpful right from the first visit to the actual move. Very impressed. Would definitely recommend them."   more
 
" Bob was very reassuring throughout the process. One small grumble was that toilet brushes were put in boxes with other things without being wrapped, which meant I had to wipe down everything else in ...."   more
 
" Very good and helpful."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 80%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 76%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 82%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 75%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 22
best 12
boxes 25
broken 10
bros 77
Brothers 14
C 28
care 15
careful 17
certainly 10
cheerful 10
courteous 28
crew 17
Damage 12
damaged 11
definitely 17
delivered 12
delivery 39
difficult 10
efficient 71
Excellent 88
experience 19
extremely 27
family 11
fantastic 10
free 10
friendly 57
friends 14
furniture 30
good 69
goods 15
great 27
guys 12
happy 26
hard 17
helpful 83
highly 19
Luker 89
packing 31
pleased 25
polite 62
professional 51
really 21
recommend 63
removal 38
satisfied 22
service 148
Switzerland 25
team 45
Thank 26
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Budget:  


Review 10 May 2018
Recommended by customer in OX2
 My Age: 60 - 69 
 I have known this business: Over 10 years 
51.7692, -1.2582
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fragile glass cabinets moved.
Very careful handling done by Luker Bros.
 

"Delighted with the job done.
Thank you."
 
 
 
 
 
 


Review 24 Apr 2018
Recommended by customer in RG27
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.2856, -0.9637
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very efficient and helpful right from the first visit to the actual move.
Very impressed.
Would definitely recommend them."
 
 
 
 
Team:
Martin Dan
 
 
 


Review 27 Mar 2018
Recommended by customer in GL51
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.8842, -2.1206
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Zurich to Cheltenham.
Target house in Cheltenham only secured two weeks before move.
 
Cost: £5865

"Bob was very reassuring throughout the process.
One small grumble was that toilet brushes were put in boxes with other things without being wrapped, which meant I had to wipe down everything else in the box when unpacking.
But otherwise I was very happy with the move team."
 
 
 
 
Team:
Steve Dan
 
 
 


Review 27 Mar 2018
Recommended by customer in BN8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.936907, -0.017879
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Transfer from South Switzerland to UK.
 
Cost: £900

"Very good and helpful."
 
 
 
 
 
 


Review 5 Mar 2018
Recommended by customer in 1279
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Collect goods from storage locker in UK and transfer to private address in Swoitzerland
 
Cost: £600
 

"No specific comments. Everything went smoothly once the customs clearance documentation had been pre-approved with a slight delay by the local forwarder in providing confirmation that the approval had been received. Staff were courteous and very helpful."
 
 
 
 


Review 9 Feb 2018
Recommended by customer in SY2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.7065, -2.7399
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Geneva, from an apartment with difficult access, to an apartment in Shrewsbury, also with difficult access.
 
Cost: £1955

"If felt very comfortable to be moved by Luker bros. They were careful to explain everything and kept me up to date with everything."
 
 
 
 
Team:
Robert Cherry
 
 
 


Review 29 Jan 2018
Recommended by customer in 1820
 My Age: 70 + 
 I'm: Male 

 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I used Luke Bros. 11 years ago to transfer my goods and chattels to Switzerland when we left the U.K. They provided a super service then so when my wife broke her hip recently and we needed to bring certain items back to Switzerland (The accident occurred in U.K.). They agreed to assist and i can only say that their service was superb.

A.N.Dee
"
 
 
 
 


Review 22 Jan 2018
Recommended by customer in KT2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4198, -0.3003
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Zurich to London.
 
Cost: £900

"All great service from the start to finish!
Thank you."
 
 
 
 
 
 


Review 10 Jan 2018
Recommended by customer in OX33
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.7459, -1.1309
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Removable men so helpful.Very quick, very organised, cheerful. Would certainly recommend them."
 
 
 
 
 
 


Review 3 Jan 2018
Recommended by customer in OX14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.6706, -1.2903
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Oxford to Abingdon. It went very smoothly, Luker bros turned up on time, did all the packing the day before and finished the last bits on the day of the move.
 
Cost: £1000

"Nothing got damaged.
Martin and Sam very good when we asked them to do things beyond what they had to - e.g. we told them to put a heavy chest of drawers upstairs then changed our minds and they moved it back downstairs again with no fuss.
The full packing service (where they pack for you) is definitely worth it!"
 
 
 
 
Team:
Martin Sam
 
 
 


Review 6 Dec 2017
Recommended by customer in BS16
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.5000, -2.4835
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Switzerland to UK.
 
 
 
Team:
Robert
 
 
 


Review 29 Nov 2017
Recommended by customer in CX33
 I have known this business: 1 - 5 years  0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of items in removal company's storage, removal of house contents.
Transport unloading at new address house.
 
Cost: £720

"Damage - Item: Stainless steel.
Cabinet - Style barbeque with casters, BBQ is quite heavy and has industrial style casters. Two of which lock to secure whilst in use.
The van could not pass under an archway which meant crossing a cobbled countryard.
I suspect the caster was not unlocked, and the cobbles were too uneven for the casters. Resulting in destruction of a caster.
A dolly should have been used, which they did for a piano - much heavier/smaller casters. "Schoolboy Error" really."
 
 
 
 
 
 


Review 24 Nov 2017
Recommended by customer in OX1
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.92078, -1.422393
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving furniture from Luker Bros storage to new property in Devon . Furniture had been in store for 21 months.
 

"Luker bros- Ann particularly, were very helpful regarding information on dates and costs. When we asked if it would be possible to transport goods in smaller vans, this was no problem. Very impressed that they came evening prior to delivery to inspect access. Removal staff extremely polite and helpful. "
 
 
 
 
 
 


Review 10 Nov 2017
Recommended by customer in LA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.2427, -2.7731
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £3600

"The team were thoughtful and caring throughout in relation to my husband's disability. "
 
 
 
 
 
 


Review 10 Nov 2017
Recommended by customer in BS16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4934, -2.5094
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removar was punctual and very polite. Very careful at handle the furnitures. Very organised and worked as a team.
 
Cost: £1398

"Satisfied with removers we are very happy untill everything from arranging to collecting and delivering our furniture to our new home. Good value for money. "
 
 
 
 
 
 


Review 8 Nov 2017
Recommended by customer in OX18
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.7266, -1.5445
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From storage after 16 months in storage. Some books had not been packed well and were bent?
 
Cost: £12400

"Some lids of cut glass items were not packed separately. So more easily broken on unpacking. I broke one of these not claiming of course."
 
 
 
 
 
 


Review 6 Nov 2017
Recommended by customer in RH16
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.0029, -0.1181
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was to clear a Swiss flat completely, taking some item to a relatives address and the remainder to a house in Sussex on the same day.
 
Cost: £1023

"Nothing more than to say the whole "exercise" was carried out most efficiently "
 
 
 
 
 
 


Review 3 Nov 2017
Recommended by customer in DY11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.3785, -2.2750
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Switzerland to England.2 large trucks.1 week with items in storage facility.
 
Cost: £14000

"Removal personnel were prompt and polite.Handled items with care(we packed all the boxes). Packing into and out of lorries was meticulous. Email + Telephone updates + questions from company, regular to keeps us informed.Accommodated our week with items in storage at late notice.Thank you."
 
 
 
 
Team:
Steve
 
 
 


Review 16 Oct 2017
Recommended by customer in B16
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.4783, -1.9186
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very professional job, very precise about the time and the date of the collection and delivery. No damage with the items.

"Very friendly service. Quick and punctual delivery. Extremely satisfied"
 
 
 
 


Review 13 Oct 2017
Recommended by customer in GU9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.2000, -0.7867
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very well. James and Jane, we were impressed with very quick, organised and courteous. Bob coordinate and advised on everything very well. Would be happy to recommend.
 
Cost: £6267

"All the customs forms we needed. All the boxes, paper and tape we needed.
I bought 50 m bubble wrap which was invaluable in protecting pictures and breakables.
A few knocks and scratches were very minor on our furniture. Great service, thanks."
 
 
 
 
Team:
Bob Cherry James James
 
 
 

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