Britannia Reeves

140 The Causeway
Petersfield
Hampshire
GU31 4LL

50.9976, -0.9403

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
92 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 92 reviews since 2009
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.6/10 Collection & delivery Rating 9.6
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" First we made an appointment with a surveyor, who came over, had a look around and made notes. He also explained all the details. Then later the same day we got a quote which we happily accepted. O...."   more
 
" What a wonderful team!! Really set us at ease. They were professional throughout. Our possessions were treated with care and the packing was done promptly and efficiently. Delivery to our new prop...."   more
 
" We were delighted with the 2 men that moved us, I was due to be on my own with my 2 small children and they did everything. They even hung our clothes in the clothes boxes. I genuinely am thrilled ...."   more
 
" Very efficient service. Very pleasant people to work with. Highly recommended."   more
 
About Us


Based in Petersfield Britannia Reeves has been offering a full range of removals services for over 120 years. Whether you are moving locally, nationwide or Internationally we have the expertise to provide you with a stress free experience.

Our ideal location means we can cater for moves throughout Hampshire and West Sussex from Basingstoke to Guildford and down to Chichester as well as everywhere in between.

Offering a comprehensive service from a pre move survey ensuring all your requirements are met through to the actual removal which will be carried out by our experienced, fully trained staff.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 74%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 85%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 71%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 85%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 87%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 70%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 2
additional 2
boxes 2
Brilliant 2
britannia 6
certainly 2
cheerful 3
coming 2
communication 2
courteous 5
crew 3
damage 3
delighted 3
Delivery 2
despite 2
difficult 2
efficient 6
excellent 14
experience 2
explained 2
extremely 2
family 2
finish 2
friendly 5
friends 3
furniture 2
glass 2
good 13
great 4
guys 4
handling 2
hard 5
hardworking 2
having 2
helpful 12
highly 3
old 2
packed 2
packing 5
people 3
pleasant 3
polite 6
problems 2
professional 11
recommend 8
Reeves 7
removal 4
service 21
team 6
Thank 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Sep 2018
Recommended by customer in RG1
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4541, -0.9888
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
One day move from Woking to Reading.
 
Cost: £1200
 

"First we made an appointment with a surveyor, who came over, had a look around and made notes. He also explained all the details. Then later the same day we got a quote which we happily accepted.

On moving day, our move was handled by two guys. They came prepared and with a smile on their faces. They've started straight away.

They rushed things a little bit to make it in time and so the packing wasn't that great. Fortunately we packed our china and most glasses in bubble wrap beforehand. In retrospect they should have dismantled both of our sofas to prevent damage to walls.

However, int he end apart from 1 broken glass, a broken lamp and a smeared wall all went well."
 
 
Team:
sorry, don't remember.
 
 
 


Review 16 Aug 2018
Recommended by customer in GU11

 I'm: Male 

51.2564, -0.7645
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 Bed Mid Terrace to 4 bed semi town house.

"What a wonderful team!! Really set us at ease. They were professional throughout.
Our possessions were treated with care and the packing was done promptly and efficiently.
Delivery to our new property was managed well and without issue despite ongoing building works next door!
Canít thank these guys enough for their hard work and dedication."
 
 
 
 


Review 15 Aug 2018
Recommended by customer in WF10
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.7188, -1.3727
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Portsmouth to Yorkshire which included the guys sleeping with all our belongings in a truck stop
 
Cost: £1500
 

"We were delighted with the 2 men that moved us, I was due to be on my own with my 2 small children and they did everything. They even hung our clothes in the clothes boxes.

I genuinely am thrilled with the whole experience. I would highly recommend britannia to anyone.

Thank you"
 
 
Team:
I can't remember I'm so sorry
 
 
 


Review 5 Feb 2018
Recommended by customer in YO30

 I'm: Male 

53.9650, -1.0926
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Chichester to York.
 
Cost: £3748
 

"Very efficient service. Very pleasant people to work with. Highly recommended."
 
 
 
 


Review 18 Jan 2018
Recommended by customer in GU33
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.0504, -0.8804
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved just before Xmas at short notice and the everything was managed smoothly by Britannia. Even when the lorry couldn''t get on the drive, the guys didn''t grumble and just got on with it. Very pleased.

"Brittania were very professional and did what they said they would. Everything was well packaged and I'm happy to say nothing was damaged even though the guys had to deal with moving everything from a large van to a smaller van at short notice in quick time due to access issues. Everyone was polite and courteous."
 
 
 
 


Review 22 Sep 2017
Recommended by customer in PO6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
50.8441, -1.0315
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 day move across town.
 
Cost: £2700
 

"I had a 3 day move.
From the very start with Stephen coming round to carry out a survey he was polite and very helpful. Stephen understood exactly the service I was after.
Matt called a few days prior to the removal to offer some additional advice and items I should make known that I will need not to be packed.
The team of 3 who looked after all my effects I cannot thank enough, Darren Jason and Elliott made the move a lot easier than I had anticipated, it was a pleasure to work with them.
I would recommend Reeves to all my friends, a service I will use again if I choose to move. Many thanks"
 
 

5 pallet, Church
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Reeves team
 
 
 


Review 22 Sep 2017
Recommended by customer in Po14
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We chose Britannia reeves to make our move to Spain as it was a local company to us and also had read good reviews.
 
Cost: £2300
 

"Amazing, stress free ,professional service from the start."
 
 

.
Genuine Reviews:
We only publish images & captions that have been supplied by the business and approved by the customer, so you can be sure that they are genuine and respect the customer privacy.
 
Team:
Everyone at the petersfield branch
 
 
 


Review 17 Jul 2017
Recommended by customer in W4 2

 I'm: Male 

51.4901, -0.2479
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
Cost: £950
 

"Could not have had a smoother experience. Highlly professional team and, hard working with good communication skills and handling of property. No damage to any items incl glass, nor new home. The family have used Reeves Britannia for various affairs and have never been let down. Thank you to all involved."
 
 
 
 


Review 6 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 


Review 5 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Space"
 
 
 
 


Review 5 Dec 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Perfect 10\10"
 
 
 
 


Review 26 Apr 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 


Review 23 Apr 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 


Review 22 Apr 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 


Review 8 Apr 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"Excellent service and overall performance by all the removers and staff"
 
 
 
 


Review 26 Feb 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 


Review 24 Feb 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"excellent service, under difficult wet and muddy conditions"
 
 
 
 


Review 23 Feb 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

""
 
 
 
 


Review 19 Feb 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"An outstanding quality of service throughout. Good value, punctual and smart, capped by an extremely courteous team of movers."
 
 
 
 


Review 19 Feb 2016
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 

"excellent service"
 
 
 
 

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