W McMullin & Sons

27 Desborough Lane, St Judes
Plymouth
Devon
PL4 9PJ

50.3726, -4.1211

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
534 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 534 reviews since 2008
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" After a phone call from myself the night before you were set to deliver you made last minute changes to help. Getting a driver and transit to handball everything off the main truck to our door. The ...."   more
 
" A skillful and experienced team. Move went without hitch. We have no adverse comments at all. We have moved 15 times over 4 years (including 4 international) This was the best. We have always use...."   more
 
" The two guys that moved us were very careful when moving us. They were very polite and helpful. They started our move at 8.30 am and finished unpacking at our new address at 5 pm. They both looked exc...."   more
 
" Rapid turn around by all workers including disassembling furniture and rebuilding it at new location. All this despite mechanical problems with removal lorry on day of move and concurrent large move t...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 83%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 88%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 79%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

belongings 11
better 12
boxes 12
brilliant 22
careful 15
certainly 13
cheerful 24
Courteous 27
crew 13
definitely 25
difficult 12
efficient 64
efficiently 11
excellent 100
experience 12
extremely 30
family 16
fantastic 11
free 11
friendly 96
friends 16
furniture 22
good 57
great 39
guys 24
happy 25
hard 41
help 15
helped 12
helpful 100
Highly 28
impressed 17
McMullin 35
McMullins 29
packing 22
pleasant 20
pleased 37
polite 53
problems 14
professional 62
punctual 12
really 24
recommend 83
recommended 13
removal 47
service 129
stressful 28
team 72
Thank 29
trouble 30
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Jan 2018
Recommended by customer in PL11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
50.3631, -4.3746
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £600
 
 
Team:
Shaun Alan Jay Les
 
 
 


Review 3 Jan 2018
Recommended by customer in PL14
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.5060, -4.4148
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
At very short notice you were able to remove all of our goods. Then deliver next day to our new address. Due to low trees you had to handball all goods on to a transit to deliver to our address.
 

"After a phone call from myself the night before you were set to deliver you made last minute changes to help. Getting a driver and transit to handball everything off the main truck to our door. The 2 guys doing it were superb and not once did they complain as to how difficult it was and that it was no trouble."
 
 
 
 
Team:
Tommy Calvin Les
 
 
 


Review 21 Dec 2017
Recommended by customer in PO22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
50.788607, -0.664416
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house move from 4 bed and garage and garden to 3 bed and garden. 240 miles. Two days, pickup day 1; delivery day 2 AM.
 
Cost: £1199

"A skillful and experienced team.
Move went without hitch.
We have no adverse comments at all.
We have moved 15 times over 4 years (including 4 international)
This was the best.
We have always used the larger companies in the past, Pickford's, Lanes etc. This was by far the best."
 
 
 
 
Team:
Dean Shaun Jay
 
 
 


Review 19 Dec 2017
Recommended by customer in PL5
 My Age: 60 - 69 
 I'm: Male 
50.4126, -4.1452
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
On the day of the move the house we was moving from had workmen digging up the road. The removals were able to arrive on time.
 

"The two guys that moved us were very careful when moving us. They were very polite and helpful. They started our move at 8.30 am and finished unpacking at our new address at 5 pm. They both looked exchanged but they were still courteous and polite throughout. "
 
 
 
 
Team:
Calvin Vincen
 
 
 


Review 14 Dec 2017
Recommended by customer in PL19
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
50.5341, -4.1287
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full pack-up service and move out/in over 2 day period.
 
Cost: £1080

"Rapid turn around by all workers including disassembling furniture and rebuilding it at new location. All this despite mechanical problems with removal lorry on day of move and concurrent large move that required them to hire extra staff on the day. They still accommodated us! "
 
 
 
 
Team:
Vincent Deam Jay
 
 
 


Review 11 Dec 2017
Recommended by customer in PL2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
50.380726, -4.167251
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packed and moved from old cottage with limited access in poor weather. Second move to new home again in poor weather after five months in storage.
 
Cost: £1600

"Hardworking, tidy, friendly, efficient and helpful. Everyone I had contact with from the company was exceedingly good at their job."
 
 
 
 
Team:
Vincent Calvin
 
 
 


Review 7 Dec 2017
Recommended by customer in PL6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.4047, -4.1189
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Lots of small individual china ornaments in their own boxes. Many fragile items.
 
Cost: £540

"Jay and Dean were brilliant and bent over backwards to help make a smooth move. I cannot credit them enough. They were even happy to re-position furniture in different rooms. They were excellent and very polite too! "
 
 
 
 
Team:
Dean Jay
 
 
 


Review 5 Dec 2017
Recommended by customer in PL11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.3845, -4.2190
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We lived on a hill with narrow and restricted access and large antique furniture.
 
Cost: £780

"The work was carried out in a highly efficient and professional manner and we were pleased with the service.
This move was a last minute requirement and was handled extremely well. "
 
 
 
 
Team:
Vincent Jay Cal
 
 
 


Review 1 Dec 2017
Recommended by customer in EX22
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.8107, -4.3548
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Cornwall to North Devon.
 
Cost: £780

"The young man who moved us made it seem easy they looked after our needs on very polite and put everything were we want it."
 
 
 
 
Team:
Calvin Kes Vincent
 
 
 


Review 1 Dec 2017
Recommended by customer in PL20
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.4894, -4.1156
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £780
 
 
Team:
Dean Tommy Ala
 
 
 

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