W McMullin & Sons

27 Desborough Lane, St Judes
Plymouth
Devon
PL4 9PJ

50.3726, -4.1211

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.7/10
559 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 559 reviews since 2008
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.7/10 Packing & Handling Rating 9.7
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" One of the original team was injured the previous day but struggled on. A backup team, including the 'boss'arrived after a while and everything was packed up on time. The delivery was very smooth. The...."   more
 
" We found the staff to be very efficient and friendly. Could not have wished for better. Enjoyed he bestir and the Willingness to meet our requirements. Thought the service was good value for money. Wo...."   more
 
" Very pleased."   more
 
" Excellent trouble free move from home to storage and then onward to new address. Would use your company again. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 83%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 88%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 79%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

better 13
boxes 15
brilliant 22
careful 15
certainly 16
cheerful 24
courteous 29
crew 13
definitely 28
difficult 12
efficient 68
Excellent 108
experience 12
Extremely 33
family 17
free 13
friendly 103
friends 18
furniture 25
good 60
Great 42
guys 26
happy 25
Hard 44
help 16
helped 13
helpful 106
highly 31
impressed 17
McMullin 37
McMullins 30
packing 22
pleasant 21
pleased 40
polite 54
problems 14
professional 67
Punctual 13
really 25
recommend 91
recommended 14
recommending 16
removal 50
removers 20
service 135
smoothly 15
stressful 29
team 76
thank 31
trouble 37
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 13 Jun 2018
Recommended by customer in PL6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.4033, -4.1099
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our sofa bed was already dismantled but is heavy and awkward to move. They needed to get the pine wardrobe and memory foam mattress downstairs.
 
Cost: £504

"One of the original team was injured the previous day but struggled on. A backup team, including the 'boss'arrived after a while and everything was packed up on time. The delivery was very smooth. The team asked where to put boxes and furniture. They even helped reassemble the bed and dining table."
 
 
 
 
Team:
Vincent Les Luke
 
 
 


Review 11 Jun 2018
Recommended by customer in TR10
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.1696, -5.1149
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very efficient collected on Thursday am. Delivered
Friday am. Gave us time to relax before furniture arrived next day. Very good way of doing things.
 
Cost: £948

"We found the staff to be very efficient and friendly. Could not have wished for better. Enjoyed he bestir and the Willingness to meet our requirements. Thought the service was good value for money. Would definitely recommend the service
to others. "
 
 
 
 
Team:
Dean Calvin Tom
 
 
 


Review 8 Jun 2018
Recommended by customer in PL6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.4335, -4.1174
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I was very satisfied with service. Moving into town house has its challenges and they coped with it very well. Has to dismantle wardrobe and take doors of fridge freezer.
 

"Very pleased."
 
 
 
 
Team:
Vincent J
 
 
 


Review 31 May 2018
Recommended by customer in EX7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
50.604314, -3.458458
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent trouble free move from home to storage and then onward to new address. Would use your company again. "
 
 
 
 
Team:
Vincent Dean
 
 
 


Review 31 May 2018
Recommended by customer in PL7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
50.386947, -4.034058
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1200

"Went very well. The service was excellent. I opened the door, they packed! very straight forward. "
 
 
 
 
Team:
Dean Vincent Shaun Les
 
 
 


Review 22 May 2018
Recommended by customer in PL21
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
50.3914, -3.9290
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Plymstock to Ivybridge with very little notice.
 

"The removal team were excellent.
They were good humored, practical and nothing was too much trouble.
A pleasure to work with; including the removal team, surveyor and administrator.
We will use them again."
 
 
 
 
Team:
Dean Jay Calvin
 
 
 


Review 21 May 2018
Recommended by customer in PL6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.4322, -4.1024
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Residential move.
Challenges: 3 storey house, delayed exchange and completed a same day leading to 3 hours of walking time for removers.
 
Cost: £630

"Very helpful, nothing seemed too complicated.
Very friendly and polite.
Punctual, very presentable and professional.
Everything handled with care, nothing changed in any way."
 
 
 
 
Team:
Vincent Dean Galvin
 
 
 


Review 10 May 2018
Recommended by customer in PL22
50.3970, -4.6482
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Home to store.
 

"Excellent service before and during move.
Thank you once again."
 
 
 
 
Team:
Tommy Vince Les
 
 
 


Review 1 May 2018
Recommended by customer in PL12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.4109, -4.2219
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house, garage and shed.
 
Cost: £590

"I am an elderly lady with 2 grand kids living with me.
I was more than a little unprepared but your guys were awesome and a tremendous help cant rate them high enough and will certainly tell my friends.
Thank you S. Barnes."
 
 
 
 
Team:
Vincent Les
 
 
 


Review 26 Apr 2018
Recommended by customer in PL3
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.3955, -4.1296
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very smoothly.
 
Cost: £1020

"McMullin is a firm that is very reliable.
Most of the people you meet are family members. They treat you courteously and are very helpful.
This is the third time I have used them and though I hope not to move again I would choose them if I did as do all my friends."
 
 
 
 
Team:
Vincent Dean Alan
 
 
 


Review 24 Apr 2018
Recommended by customer in PL9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
50.3665, -4.0537
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Came and helped packing and emptied garage and shed objects and part emptied house on the day before we moved in. On the day they emptied the rest of the house and brought the contents to our new address.
 
Cost: £596

"Skillful, fast and courteous.
Extremely efficient and we found the move easy and with minimal stress.
We found their amusing comments and rapport very stress relieving."
 
 
 
 
Team:
Dean Shaun Les
 
 
 


Review 18 Apr 2018
Recommended by customer in TQ12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
50.5311, -3.6166
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was complicated because of length of storage.
Due to me finding a property to move into.
 
Cost: £1495

"Very satisfied!"
 
 
 
 
Team:
Vincent Shaun Tommy Alan
 
 
 


Review 12 Apr 2018
Recommended by customer in PL14
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
50.4448, -4.5326
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £780
 
 
Team:
Vincent Les Calvin
 
 
 


Review 28 Mar 2018
Recommended by customer in PL19
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.5486, -4.1529
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move to top floor flat.
Stairs were a challenge with sofa bed.
 
Cost: £516

"The two removal lads were excellent.
Pleasant, worked hard and helpful.
A good company."
 
 
 
 
Team:
Vincent Les
 
 
 


Review 26 Mar 2018
Recommended by customer in PL9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
50.320492, -4.060889
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 1st floor flat to 3 storey townhouse on new site.
Small left loads of stairs.
 
Cost: £519

"Great team, worked hard very helpful.
Contact with office great and kept up to date with plan."
 
 
 
 
Team:
Tommy Les
 
 
 


Review 21 Mar 2018
Recommended by customer in PL21
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.3914, -3.9375
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Difficult move over 3 days 2 days worth.
Items had to be delivered down a muddy slope to a barn.
All 3 days had to content with long communal gravel path.
 

"Excellent, professional, friendly service from all involved at Mcmollins.
Did not give up on my large sofa which was refusing to go out of front door.
Would recommend this firm highly to anyone.
Will definitely be using them again when we move out of our temporary accommodation, into to our permanent home in about 12 months time."
 
 
 
 
Team:
Dean Vincent Alan Tommy
 
 
 


Review 14 Mar 2018
Recommended by customer in PL6
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.4307, -4.1175
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pack and move contents of 3 bed house.
 

"Professional and efficient service (in horrible weather.)
I will certainly recommend to others."
 
 
 
 
Team:
Tommy Shaun Alan Calvin
 
 
 


Review 8 Mar 2018
Recommended by customer in PL3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.3786, -4.1512
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing from 6 bed house to smaller one on 3 floors.
 
Cost: £1020

"The men were very obliging and worked very hard without complaint, moving a large quantity of furniture and boxes in record time. We would use this company again if we needed to move. "
 
 
 
 
Team:
Dean Shaun Tommy Calvin
 
 
 


Review 8 Mar 2018
Recommended by customer in PL6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.4268, -4.1063
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From house to smaller house and garden. Lots to move!
 
Cost: £1056

"The three men who did our removal were excellent. No trouble with any weight and size box. We would certainly recommend this company to anybody. They were recommended to us and we are so glad."
 
 
 
 
Team:
Tommy Calvin Alan
 
 
 


Review 28 Feb 2018
Recommended by customer in PL21
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.3864, -3.9252
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed house to another 3 bedhouse.
Old house had lots of steps into it, decking in the garden to access garage at back of property.
 
Cost: £640

"Excellent service nothing was too much trouble.
Really friendly guys,good problem solvers. Went over and above what was expected. Would highly recommend and definitely use again. "
 
 
 
 
Team:
Vincent Jay Calvin Les
 
 
 

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