Wilkins of Henley-on-Thames

100 Cardiff Road
Reading
Berkshire
RG1 8HW

51.4623, -0.9852

Removers - Removals Companies

Listed under:  Removers / Removal Companies
97% recommended   Rating 9.8/10
30 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 30 reviews since 2016
 
 
 
Sales & Support 10/10 Sales & Support Rating 10.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service from initial quote to actual moving day and returning a few days later to collect all boxes etc. Would highly recommend. They took away a lot of the stresses of moving home."   more
 
" It was a very pleasant experience from start to finish. The team were courteous, patient and polite. Their approach to the packing was careful and conscientious - as we have seen at the new end as ...."   more
 
" Amazing service, polite, helpful, efficient - excellent value compared to other quotes & the service received was perfect. Would highly recommend to anyone."   more
 
" As I said before, it was efficient, fast, well thought-out and as painless as a move can be. The staff were absolutely lovely. What a pleasure to work with and get service from people as professiona...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 93%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 97%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 81%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 90%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 2
Amazing 2
approach 2
Best 2
boxes 2
breakages 2
brilliant 3
careful 3
cheerful 3
collection 2
courteous 2
didnt 2
easy 2
efficiency 2
efficient 7
Excellent 9
experience 2
extremely 2
fast 2
furniture 3
future 2
good 4
goods 2
great 4
guys 2
helpful 6
Henley 3
highly 4
initial 2
John 2
like 2
lovely 2
money 3
packers 2
packing 6
people 3
perfect 2
pleasant 2
pleased 3
polite 10
professional 4
quote 3
recommend 5
service 11
team 9
Thank 3
thanks 4
trouble 3
value 3
Wilkins 9
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Sep 2017
Recommended by customer in RG1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.4455, -0.9608
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I packed myself (one bedroom house) and moved within the same town. Concerns large sofa may not fit through front door, as was delivered through bay window during double glazing installation. All went okay due to two very experienced removal men.
 
Cost: £550
 

"Excellent service from initial quote to actual moving day and returning a few days later to collect all boxes etc. Would highly recommend. They took away a lot of the stresses of moving home."
 
 
Team:
Sorry I can't remember their names, perhaps Paul? Both excellent
 
 
 


Review 30 Aug 2017
Recommended by customer in RG9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5083, -0.8835
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A major downsizing from a large house with a double garage to a small three bed temporary rental property. We had significantly reduced our furniture and other belongings but it was a major challenge to fit everything into the new house

"It was a very pleasant experience from start to finish. The team were courteous, patient and polite. Their approach to the packing was careful and conscientious - as we have seen at the new end as we have done the unpacking. Nothing was too much trouble - they swapped a table out of the kitchen for me with good humour and patience. I have used Wilkins before and have always found them to be a top notch firm."
 
 
Team:
One of th team lives in Henley and is called Alastair. It was all a bit full on and I am rubbish with names. Sorry
 
 
 


Review 13 Jun 2017
Recommended by customer in Pe93

 I'm: Male 

52.6356, -0.4103
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved house with full packing service

"Amazing service, polite, helpful, efficient - excellent value compared to other quotes & the service received was perfect. Would highly recommend to anyone."
 
 
 
 


Review 4 May 2017
Recommended by customer in RG4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4946, -0.9814
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from Sonning to Chalkhouse Green, and the truck had to go over a weak bridge in Sonning. I was very impressed at how it was planned - the team came with a smaller truck and did trips over three days to move all our furniture. The whole experience was painless and flawless. Very impressive!
 
Cost: £4275
 

"As I said before, it was efficient, fast, well thought-out and as painless as a move can be. The staff were absolutely lovely. What a pleasure to work with and get service from people as professional as they were!"
 
 
Team:
Alistair, Paul and Sean Fowler
 
 
 


Review 20 Apr 2017
Recommended by customer in EX10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.6797, -3.3011
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From Oxfordshire to Devon via storage, are booked at short notice.
A challenging unload as narrow lane with difficult access.
 
Cost: £5000

"All done without any problems.
All staff from office/ estimator to unpackers very efficient and polite."
 
 
 
 
Team:
Trevor Tony Den
 
 
 


Review 30 Mar 2017
Recommended by customer in RG7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.3792, -1.0708
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very short time from exchange to completion. Wilking very accommodating to help me move on completion day. Lots of garden plants, furniture, tools arrangements.
 
Cost: £2824

"Excellent service from office and moving staff. Careful, pleasant listened to my instructions. Officers polite and hardworking. Everything you could have from a removal team."
 
 
 
 
Team:
Trevor Den Dean Paul
 
 
 


Review 27 Mar 2017
Recommended by customer in CB11
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.003931, 0.201657
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It all went remarkably smoothly.
5' bed wouldn't go up stairs - was going to buy new one anyway eventually.
 
Cost: £2872

"Couldn't commend Steve/Dean and Mike highly enough. They made it all easy for me.
Thanks Wilkins."
 
 
 
 
Team:
Stephen Dean
 
 
 


Review 20 Mar 2017
Recommended by customer in EX16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
50.8996, -3.4699
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Day 1. Items wrapped and everything removal to the van.

Day 2. Travel to Deron part unload.

Day 3. Unload is completed.
 
Cost: £3285

"Really pleased with the service.

The men worked tirelessly and through out all three days.

Nothing was too much trouble . Amazing every thing arrived safety. "
 
 
 
 
 
 


Review 20 Mar 2017
Recommended by customer in RG9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.5433, -0.9093
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a 2 bed cottage in Harley with full packing service into a 3 bed ground floor that in Henley.
 
Cost: £780

"We couldn't be more happy to have outsourced our move to Wilkinson - this was the easiest and fastest move we have ever encountered! why don't more people do this? safe to say that we'll new move ourselves again your men have made this so easy for us and the service is worth every pound. "
 
 
 
 
Team:
James Beat
 
 
 


Review 9 Mar 2017
Recommended by customer in GR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very smooth operator.
Large items taken down spiral staircase with external care.
 
Cost: £1600

"I thought that it was very good value and no complaints from the movers when we had the inheritable delay. All the men were polite and helpful. "
 
 
 
 
Team:
Tony Paul Trevodean
 
 
 

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