Wilkins of Henley-on-Thames

100 Cardiff Road
Reading
Berkshire
RG1 8HW

51.4623, -0.9852

Removers - Removals Companies

Listed under:  Removers / Removal Companies
96% recommended   Rating 9.8/10
28 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.8/10 Overall Rating 9.8/10
Based on 28 reviews since 2016
 
 
 
Sales & Support
10/10 Sales & Support Rating 10.0
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling
9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery
9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service
9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value
9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Amazing service, polite, helpful, efficient - excellent value compared to other quotes & the service received was perfect. Would highly recommend to anyone."   more
 
" As I said before, it was efficient, fast, well thought-out and as painless as a move can be. The staff were absolutely lovely. What a pleasure to work with and get service from people as professiona...."   more
 
" All done without any problems. All staff from office/ estimator to unpackers very efficient and polite."   more
 
" Excellent service from office and moving staff. Careful, pleasant listened to my instructions. Officers polite and hardworking. Everything you could have from a removal team."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 92%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 96%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 80%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 88%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 89%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 2
Amazing 2
Best 2
breakages 2
brilliant 3
Careful 2
cheerful 3
collection 2
didnt 2
easy 2
efficiency 2
efficient 7
excellent 8
extremely 2
fast 2
furniture 3
future 2
good 3
goods 2
great 4
guys 2
helpful 6
Henley 3
highly 3
John 2
like 2
lovely 2
money 3
packers 2
packing 5
people 3
perfect 2
pleased 3
polite 9
problems 2
professional 4
prompt 2
quote 2
recommend 4
removal 2
say 2
service 10
smoothly 2
store 2
team 8
Thank 3
thanks 4
trouble 2
value 3
Wilkins 8
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
Sort:        

» 2 1

Budget:  

Review 13 Jun 2017
Recommended by customer in Pe93

 I'm: Male 

52.6356, -0.4103
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moved house with full packing service

" Amazing service, polite, helpful, efficient - excellent value compared to other quotes & the service received was perfect. Would highly recommend to anyone. "
 
 
 
 


Review 4 May 2017
Recommended by customer in RG4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4946, -0.9814
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
We moved from Sonning to Chalkhouse Green, and the truck had to go over a weak bridge in Sonning. I was very impressed at how it was planned - the team came with a smaller truck and did trips over three days to move all our furniture. The whole experience was painless and flawless. Very impressive!
 
Cost: £4275
 

" As I said before, it was efficient, fast, well thought-out and as painless as a move can be. The staff were absolutely lovely. What a pleasure to work with and get service from people as professional as they were! "
 
 
Team:
Alistair, Paul and Sean Fowler
 
 
 


Review 20 Apr 2017
Recommended by customer in EX10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.6797, -3.3011
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
From Oxfordshire to Devon via storage, are booked at short notice.
A challenging unload as narrow lane with difficult access.
 
Cost: £5000

"All done without any problems.
All staff from office/ estimator to unpackers very efficient and polite."
 
 
 
 
Team:
Trevor Tony Den
 
 
 


Review 30 Mar 2017
Recommended by customer in RG7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.3792, -1.0708
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Very short time from exchange to completion. Wilking very accommodating to help me move on completion day. Lots of garden plants, furniture, tools arrangements.
 
Cost: £2824

"Excellent service from office and moving staff. Careful, pleasant listened to my instructions. Officers polite and hardworking. Everything you could have from a removal team."
 
 
 
 
Team:
Trevor Den Dean Paul
 
 
 


Review 27 Mar 2017
Recommended by customer in CB11
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.003931, 0.201657
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
It all went remarkably smoothly.
5' bed wouldn't go up stairs - was going to buy new one anyway eventually.
 
Cost: £2872

"Couldn't commend Steve/Dean and Mike highly enough. They made it all easy for me.
Thanks Wilkins."
 
 
 
 
Team:
Stephen Dean
 
 
 


Review 20 Mar 2017
Recommended by customer in EX16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
50.8996, -3.4699
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Day 1. Items wrapped and everything removal to the van.

Day 2. Travel to Deron part unload.

Day 3. Unload is completed.
 
Cost: £3285

"Really pleased with the service.

The men worked tirelessly and through out all three days.

Nothing was too much trouble . Amazing every thing arrived safety. "
 
 
 
 
 
 


Review 20 Mar 2017
Recommended by customer in RG9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.5433, -0.9093
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Moving from a 2 bed cottage in Harley with full packing service into a 3 bed ground floor that in Henley.
 
Cost: £780

"We couldn't be more happy to have outsourced our move to Wilkinson - this was the easiest and fastest move we have ever encountered! why don't more people do this? safe to say that we'll new move ourselves again your men have made this so easy for us and the service is worth every pound. "
 
 
 
 
Team:
James Beat
 
 
 


Review 9 Mar 2017
Recommended by customer in GR9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Very smooth operator.
Large items taken down spiral staircase with external care.
 
Cost: £1600

"I thought that it was very good value and no complaints from the movers when we had the inheritable delay. All the men were polite and helpful. "
 
 
 
 
Team:
Tony Paul Trevodean
 
 
 


Review 27 Feb 2017
Recommended by customer in HR2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
52.0413, -2.8785
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
Team:
Dan Steve Tre
 
 
 


Review 15 Feb 2017
Not Recommended by customer in SL2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5297, -0.6507
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 3/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Cost: £2419

"I am very annoyed by Wilkins, as I had put retaining bolts in my Miele washing machine to secure its drum. When my washing was put in my new utility room, the retaining bolts were hanging out. They when I used the washing machine it had a massive vibration when on its spin cycle. I complained to Wilkins who said I could not be helpful undo their insurance as I hadn't informed that within 7 days, even though it was almost 2 weeks before it needed to use my washing machine. I would not recommended Wilkins to anyone!!"
 
 
 
 
 
 


Review 14 Feb 2017
Recommended by customer in RS10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Residential, move from one house to another carried furniture up 3 floors, assembled all wardrobes, beds, trampoline etc.
 
Cost: £2800

"Damage to grandfather clock and stair case paint work.
Overall very pleased with how accommodating and respectful of my new carpets. Very polite, lovely men. Did everything I asked. "
 
 
 
 
Team:
Dean Shar
 
 
 


Review 10 Feb 2017
Recommended by customer in RG4
51.4668, -0.9752
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
 
 
Team:
Mike De
 
 
 


Review 8 Feb 2017
Recommended by customer in RG9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.5296, -0.9034
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
18 Damer Gardens

" Your men that packed in Henley on Thames were known to us and had done several jobs in this regard. They were excellent, polite and very obliging. The packing was superb also in the fact we had absolutely no breakages, chips or the like and We had some very valuation Murano gals very fragile and waterford crystal and very fragile wine glasses, it proves a point the way they packed and didn't stuff the boxes full, they used a lot of packaging which was brilliant and for that we were extremely grateful and totally and extremely pleased with the outcome of the unpack with everything the same as it was leaving the UK.

Many many thanks for the superb john that your men did. We have since heard from different people who have moved from a lesser distance and they had a lot of breakages so well done LADS and all
Thank you John for lending us a great team of packers, well done

Best regards


Janet and Bob Booth "
 
 
 
 


Review 8 Feb 2017
Recommended by customer in RG9
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.5345, -0.9060
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The removal of all my furniture, pictures and goods from my house and garden to go in to store whilst waiting on access to new house.

" Thank you to all the team at Wilkins Henley. From initial contact, visit to quote, and then yesterday to the collection of my worldly goods to go in to store for a few weeks, all ran smoothly and professionally. Particular thanks to Alistair, Seb and Pual who were on site, they worked incredibly hard, with great care and respect, and made a potentially stressful day much easier.

Thank you all. "
 
 
Team:
Alistair, Seb and Paul
 
 
 


Review 8 Feb 2017
Recommended by customer in RG20
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3628, -1.4133
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Move to smaller rental.
 
Cost: £6800

"The team were brilliant. Very helpful cancel very good humored would like the same team when we move future please. "
 
 
 
 
Team:
Alistfr Paul
 
 
 


Review 7 Feb 2017
Recommended by customer in RG9
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.5369, -0.9040
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 7/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
Wilkins moved myself and my family at the same time and logistics were tricky but they managed to sort things and ran smoothly.

" They helped me with large items in a small space and kindly removed doors for me etc. Polite and fast.
Great service. "
 
 
Team:
Dean and Dean and I forget the other gentleman's name :-(
 
 
 


Review 7 Feb 2017
Recommended by customer in RG9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.5426, -0.9068
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
2 bed 2nd floor flat morning to 1 bed flat in the same town.
 
Cost: £450

"The moving company was very professional in their quoting and all correspondence. The moving men on the day were prompt and efficient-there were no accidents or issues. They tool away my tumble dryer when it didn't fit in the new flat."
 
 
 
 
Team:
Tony
 
 
 


Review 2 Feb 2017
Recommended by customer in YO18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
54.2326, -0.7227
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
The move was from Berkshire to the North York Moors and consisted of two households. It required 3 pantechnicons and up to 7 guys involved in a full packing service. The packing took 3 days and the actual move had to be completed in one day due to allow us to enter our new house the same evening

" The move was not without it's problems due to solicitors down the chain not transferring money on time resulting in arrival in Yorkshire with no entry to the property, It took several hours to sort the problem and they could not start unloading into the house until 5.00pm but the removal guys remained cheerful and stayed until sufficient furniture and items had been installed to allow us to spend the night in the new property. The following day they completed the move with efficiency. Part of the move consisted in a very large collection of china and porcelain, not one piece was damaged due to excellent packing. I would highly recommend Wilkins to anyone.
Brilliant job guys! "
 
 
Team:
Steve, Denzil, Seb, Paul plus others
 
 
 


Review 9 Dec 2016
Recommended by customer in RG9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
51.6257, -0.9393
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
N/a
 

"Great team, cheerful and helpful. Will use you again."
 
 
 
 
Team:
Mike Alister Paul Alan
 
 
 


Review 24 Nov 2016
Recommended by customer in RG9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5369, -0.9086
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
   Customer Review
 
From a small two bedroom flat.
 
Cost: £1091

"All went very well."
 
 
 
 
Team:
Trevor
 
 
 

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