Rumsey and Son

Market House, Market Road
Richmond Upon Thames
Surrey
TW9 4LZ

51.4669, -0.2842

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
61 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 61 reviews since 2016
 
 
 
Sales & Support 9.7/10 Sales & Support Rating 9.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very straightforward to deal with. An 'old fashioned' kind of company and service and all the better for that. Staff friendly and considerate. Very pleased."   more
 
" Great team of men to move all items. Punctual, helpful. Moved odd bits of furniture that had been left in new house that I wanted in other rooms. I had booked a 2 day move (pack breakables and take ...."   more
 
" The team from Rumsey & Sons were very professional, friendly and fun. It made the process a pleasure rather than the chore we were dreading. many thanks"   more
 
" Rumsey & Son were recommended to me by a couple of either people and we were delighted with their services. The office were super efficient and the guys who did the move were a delight and counldn't...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 80%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 68%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 81%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 88%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 68%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 8
boxes 4
care 4
careful 3
contact 3
courteous 4
definitely 3
efficient 11
excellent 11
experience 7
explained 3
extremely 3
finish 5
free 3
friendly 13
friends 3
furniture 3
Good 11
Great 6
guys 5
happen 4
happy 5
helpful 14
highly 3
local 3
needed 4
old 3
pack 3
packed 3
people 3
pleasant 5
pleased 3
polite 5
possible 3
process 6
professional 9
prompt 3
property 3
quote 5
recommend 12
recommended 5
removal 9
removers 4
Rumsey 10
Rumseys 6
service 16
stress 4
stressful 5
team 16
thank 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Nov 2017
Recommended by customer in TW11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.4203, -0.3118
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal from large Edwardian house to modern townhouse - substantial contents involved

"Very straightforward to deal with. An 'old fashioned' kind of company and service and all the better for that. Staff friendly and considerate. Very pleased."
 
 
Team:
I think Dave was the supervisor but cannot recall other names
 
 
 


Review 20 Nov 2017
Recommended by customer in TW12
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
51.4259, -0.3686
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move within local area, 4 bed to 5 bed house. Booked packing service for breakables. We had considerable number of books and pictures. Rumsey able to drop extra boxes within a couple of days request. They also brought plenty of boxes for the actual move days.
 
Cost: £2496
 

"Great team of men to move all items. Punctual, helpful. Moved odd bits of furniture that had been left in new house that I wanted in other rooms. I had booked a 2 day move (pack breakables and take as many of items as possible into over night storage). They offered a 3 day move in the end at no extra cost. This definitely made the move a less stressful experience. Move took place across 3 mornings then. Gave opportunity to prepare house we were leaving and also to prep the new property."
 
 
 
 


Review 6 Nov 2017
Recommended by customer in TW9

 I'm: Male 

51.4605, -0.3088
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a 2 bedroom house to a 3 bedroom house in Richmond, Surrey
 
Cost: £1080
 

"The team from Rumsey & Sons were very professional, friendly and fun. It made the process a pleasure rather than the chore we were dreading.
many thanks"
 
 
Team:
Peter and his excellent team
 
 
 


Review 5 Nov 2017
Recommended by customer in SO24
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.0663, -1.2166
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The Farmhouse, Orr''s Meadow Alresford Road, Ovington

"Rumsey & Son were recommended to me by a couple of either people and we were delighted with their services. The office were super efficient and the guys who did the move were a delight and counldn't have been more helpful or more careful. A first class company!"
 
 
Team:
Alan & Jim.
 
 
 


Review 26 Oct 2017
Recommended by customer in TW10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.4399, -0.3165
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent service from quote to move From all people concerned.

"The removers were courteous and explained everything as they went about the removal ,excellent service."
 
 
 
 


Review 24 Oct 2017
Recommended by customer in HU5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
53.7579, -0.3617
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Courteous, professional performance throughout from survey to delivery.
 
Cost: £3000
 

"Unphasable, engaging and willing teams at both ends. Generally going the extra mile to make sure all went as smoothly as possible. The 'containerised' methodology is what ultimately made the proposal a winner - it works and works well. I would recommend the company to anyone.

I have little to add to that!"
 
 
Team:
Peter Parnell. Unfortunately I didn't get the others
 
 
 


Review 16 Oct 2017
Recommended by customer in po22
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.7958, -0.6443
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
thoughout my life I''ve allways moved myself.....but not this time.....ramsey did what it say''s on the side of their trucks and do it very well.........with care and attention by everybody involved.
 
Cost: £984
 

"I picked ramsey and son as they were fairly local.........could have been a nightmare....BUT....from first contact to arrange a visit to waiving goodbye to the lorry we were impressed with everybody........including the accounts in Aberdeen....thanks all of you."
 
 
 
 


Review 10 Oct 2017
Recommended by customer in TW10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.4575, -0.2947
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Packing furniture and other items from the house prior to building works taking place. Removing things to storage.

"An excellent service, on time, extremely polite and accommodating."
 
 
Team:
Alan and three others (so sorry can't remember their names)
 
 
 


Review 10 Oct 2017
Recommended by customer in TW11
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.4289, -0.3292
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I largely self packed and moved a couple of miles
 
Cost: £660
 

"The team arrived nicely on time and carried out a no-fuss professional load, including packing the final bits and pieces. There was a delay while the money moved and then they carried out a professional and swift unloading. All good and good care was taken with my belongings."
 
 
Team:
Don't recall, sorry.
 
 
 


Review 9 Oct 2017
Recommended by customer in SW11
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
51.4639, -0.1762
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rumsey and Son were fantastic. They made the process absolutely seamless and were incredibly friendly with it. A frame was broken during the move but they were incredibly apologetic and said to send them the bill when it was fixed. There was a small mark on the carpet and one of the removal guys cleaned it up straight away. Couldn''t ask for more thoughtful people. Love that they also collect the used boxes for reuse or recycling.
 
Cost: £1175
 

"We came to Rumsey and Son through a family recommendation. Firstly, someone arranged to come and view our flat so they could provide an accurate quote. Following this they arranged parking and all other logistics of the move. We had the pack and move service. They gave helpful tips on how to deal with the move, helped with putting furniture back together and were friendly throughout."
 
 
Team:
Dan, Burt (not burt), George and the team
 
 
 

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