Rumsey and Son

Market House, Market Road
Richmond Upon Thames
Surrey
TW9 4LZ

51.4669, -0.2842

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.5/10
50 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 50 reviews since 2016
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.4/10 Packing & Handling Rating 9.4
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Rumsey's orted out a move at very short notice (because another company had let me down). Sorted out everything very smoothly and efficiently and were very friendly. I would have scored them as 10...."   more
 
" Rumsey were in my limited experience a very good service. Prompt and polite. The estimator got spot on the amount of storage we required. When we did give the go ahead, they were able to attend with 2...."   more
 
" Very efficient and pleasant to deal with."   more
 
" This was a three day process and we had more or less the same team throughout. Stuart, who is one of the partners, explained everything v clearly before the move so we knew what would happen and how ...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 78%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 64%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 78%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 88%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 65%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

ahead 2
arrived 7
bed 2
boxes 4
calling 2
care 2
careful 2
changed 2
cheerful 2
clearly 2
contact 2
courteous 3
efficient 10
Excellent 9
experience 6
finish 5
free 3
friendly 9
friends 3
good 10
great 5
guys 4
happen 4
happy 4
helpful 10
highly 3
needed 4
packed 3
pleasant 5
polite 3
process 4
professional 7
Prompt 3
quote 4
quotes 3
recommend 11
recommended 4
reliable 3
Removal 7
removers 3
Rumsey 7
Rumseys 6
second 3
service 12
standard 3
stress 4
stressful 4
team 13
thank 5
turned 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Sep 2017
Recommended by customer in TW9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.4687, -0.2863
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving contents of 2 bedroom flat into storage.
 
Cost: £650
 

"Rumsey's orted out a move at very short notice (because another company had let me down). Sorted out everything very smoothly and efficiently and were very friendly.

I would have scored them as 10/10 on everything except for the fact that the removers did scrape the wall of the flat whilst dismantling a bed. Despite that minor matter (and accidents can happen with any firm), I would strongly recommend them, because they were very reliable, friendly, helpful and dealt with me in a very professional way."
 
 
Team:
Peter Parnwell, Debbie
 
 
 


Review 18 Sep 2017
Recommended by customer in TW11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4289, -0.3441
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pack to storage for large house going into refurb. Relocation of certain items to temporary appartment
 
Cost: £2000
 

"Rumsey were in my limited experience a very good service. Prompt and polite. The estimator got spot on the amount of storage we required. When we did give the go ahead, they were able to attend with 2 days notice, and within 2 hours had boxes and traffic cones with us to use on the day. The movers turned up early and were diligent and careful with everything. Apart from the cost (which in fairness was comparative with others) I would not hesitate to recommend them. My only surprise was the requirement to pay by cheque or calling the office. All paperwork was also still paperwork, rather than electronic. Surely this can be brought up to date now...."
 
 
Team:
including Alan, Adam and Jim Carey
 
 
 


Review 13 Sep 2017
Recommended by customer in N10

 I'm: Male 

51.6006, -0.1507
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from North London to Richmond, including packing
 
Cost: £1448
 

"Very efficient and pleasant to deal with."
 
 
Team:
Alan and four others
 
 
 


Review 12 Sep 2017
Recommended by customer in SW14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.4580, -0.2653
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two thirds of our belongings going into storage and the balance going into a new property
 
Cost: £2700
 

"This was a three day process and we had more or less the same team throughout. Stuart, who is one of the partners, explained everything v clearly before the move so we knew what would happen and how much it would all cost. The removal guys were friendly and helpful and cracked on at speed to get everything done. Nothing was too much trouble and they were a good laugh as they worked at getting all our stuff sorted. Overall, these guys made the process as painless as possible."
 
 
Team:
Stuart, Gary, Colin, Paul, James, Adam
 
 
 


Review 7 Sep 2017
Recommended by customer in KT5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3939, -0.2764
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Moved home after 37 years so a lot of sorting, packing to do

"The men were all very cheerful and extremely patient with us. It made the moving a much more pleasant experience. Have managed to find all our essential items! Thank you very much."
 
 
Team:
Paul and his team
 
 
 


Review 14 Aug 2017
Recommended by customer in KT2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.4178, -0.2937
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a large semi on two floors to a much smaller semi on three floors.
 
Cost: £3000
 

"Rumsey are local to us and were recommended by our estate agents. They were not the cheapest quote, but were the most convincing, with the fewest caveats and the fewest extras such as insuring against completion delays.

Estimator was careful and meticulous in identifying the furnishings to be removed.

The removal team arrived exactly on time, both on pickup and unloading days

Many books, pictures, and bottles, as well as the standard items of domestic life, moving from a large semi on two floors to a small semi on three floors. Worst weather day this year,it rained continuously throughout the delivery day. Rumsey team grafted all day without complaint, waved away our apologies for changing our minds, "Don't worry sir, this what we do". Good natured professional people with considerable skills in moving heavy awkward objects through small doorways and tight staircases"
 
 
Team:
Dave, the Team Leader and Steve the driver, bed assembler and sardonic wit
 
 
 


Review 1 Aug 2017
Recommended by customer in TW9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.4814, -0.2878
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Nothing particular to report

"Everything went according to plan - no complaints"
 
 
Team:
Can't remember - I believe Alan was in charge
 
 
 


Review 1 Aug 2017
Recommended by customer in TW11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.4311, -0.3266
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large 6 bed house and garden moved to a three bedroom flat.
 
Cost: £3000
 

"All round this was excellent work, warm, friendly, good humour, efficient, effective, sympathetic, and understanding.
Thoroughly recommended for individuals, couples and families whatever their needs and concerns ."
 
 
Team:
Stuart, Foxy, Paul, and each of the members of their team.
 
 
 


Review 31 Jul 2017
Recommended by customer in S11
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
53.3498, -1.5169
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved a family of 4 from SW London to Yorkshire.

"I received quotes from 6 removal companies and whilst the price varied significantly I found that Rumsey's were the most professional and prompt to deal with. They gave me a clear itinerary and were very punctual and organised. 7 removal men took only 5 hours to pack and clear our 4 bed house. They arrived at our new address 4 hours drive away ahead of schedule. The staff were friendly and pleasant to deal with and seemed to take great care and thought with all our things. Overall a stress free experience ."
 
 
 
 


Review 24 Jul 2017
Recommended by customer in GU24
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.3283, -0.6343
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very good in fect excellent service.

"Very good service from start to finish would recommend company to all our. friends."
 
 
 
 

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