Rumsey and Son

Market House, Market Road
Richmond Upon Thames
Surrey
TW9 4LZ

51.4669, -0.2842

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
126 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 126 reviews since 2016
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The service was very satisfactory in terms of timing and efficiency. I would have liked, however, that I was given information about the process before moving day. For example whether I should have...."   more
 
" Outstanding service and always helpful, considerate and polite."   more
 
" Very professional initial visit. Comprehensive information. Made us feel that they really wanted the business. Good communication and information prior to the move commencing. Dropped off sufficie...."   more
 
" VERY GOOD VERY HELPFUL NOTHING GOT BROKEN"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 84%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 73%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 87%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 73%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 19
belongings 6
boxes 12
BROKEN 7
care 7
careful 11
cheerful 6
contact 6
courteous 12
crew 8
delivery 6
easy 6
efficient 28
efficiently 7
excellent 25
experience 18
extremely 11
finish 11
friendly 24
fun 6
furniture 13
Good 30
great 10
guys 11
happy 10
helpful 31
highly 15
impressed 6
information 6
initial 13
needed 7
packed 10
packing 14
pleasant 8
polite 21
process 9
professional 28
Prompt 7
property 9
quickly 7
quote 11
recommend 29
recommended 10
removal 22
Rumsey 25
Rumseys 14
service 34
stressful 14
team 37
thank 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Mar 2019
Recommended by customer in sw14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4695, -0.2652
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I went very well. Thank you.
 
Cost: £596
 

"
The service was very satisfactory in terms of timing and efficiency.
I would have liked, however, that I was given information about the process before moving day. For example whether I should have packed the cutlery, pots or unplugged the TV, etc...

Overall, no complaints. I will use them again and recommend them."
 
 
Team:
I can't remember their names but I did thank them.
 
 
 


Review 12 Mar 2019
Recommended by customer in TW2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4419, -0.3518
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A faultless service from start to finish. Iím so pleased I chose you!
 
Cost: £984
 

"Outstanding service and always helpful, considerate and polite."
 
 
Team:
I donít have their names but they were the same guys that helped me move then again relocate on 4/03/2019. They were outstanding!
 
 
 


Review 4 Mar 2019
Recommended by customer in BA1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.3871, -2.3645
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Good guys - fast and efficient.

"Very professional initial visit. Comprehensive information. Made us feel that they really wanted the business.

Good communication and information prior to the move commencing. Dropped off sufficient boxes and packing equipment. Very flexible re dates while we were waiting for the exchange of contracts on our property. Very flexible and helpful re the destination delivery at the house and storage facility.

Helpful and co -operative guys on the two days that spanned the removal.

All in all, thanks a lot.
"
 
 
Team:
Dave, Daniel and the remainder of the guys 👍
 
 
 


Review 18 Feb 2019
Recommended by customer in W11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5057, -0.2153
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
VERY COMPLICATED THREE SITE MOVE. HAD TO CANCEL FIRST MOVE AT SHORT NOTICE BECAUSE BUILDER IS NOT READY

"VERY GOOD VERY HELPFUL NOTHING GOT BROKEN"
 
 
 
 


Review 16 Feb 2019
Recommended by customer in Surr
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.2392, -0.6147
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Substantial move over seven days and five vans.
 
Cost: £8000
 

"Sincere thanks to Alan and his crew for their outstanding help. This was a seven day, five lorry epic and we cannot speak highly enough of the team. Their determination to get furniture into rooms where it seemed impossible was pretty extraordinary and they appeared almost more disappointed than we were when it could not be done. And if the team said it could not be done, you can be sure it can't. Seeing our fridge freezer reduced to parts to get it into the basement says it all. They went about their work with great efficiency and not a little humour and they were very indulgent of our changes of mind on the location of items.

Overall, I am delighted to recommend them without hesitation."
 
 
Team:
Alan and his whole team without exception. Jim's ability to fit more than seems possible into the vans was what real experience and expertise provides.
 
 
 


Review 27 Jan 2019
Recommended by customer in SW6
 My Age: 70 + 
 I'm: Male 

 I have known this business: Over 10 years 
51.4673, -0.2056
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two parts . First , out of storage into new resdince . Second , from rented accomodation during renovations.
 
Cost: £3192
 

"As with previous move into rented and storage , usual excellent service"
 
 
Team:
Paul leader on second move, cant remember team leader for first part but also excellent
 
 
 


Review 24 Jan 2019
Recommended by customer in SW13
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.4684, -0.2543
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic house move - local area

"Rumsey & Sons were professional and diligent from first contact through to completion of delivery. Prior to the move we were contacted by email and letter and then a thorough house survey was carried out explaining to us all the steps for removal.

We had requested a full packing service and this was carried out very thoroughly on the day - the team arrived punctually and worked quickly and without fuss even when the parking on our street became a challenge.

At our new property the team quickly reassembled large items and made sure everything was put where we needed it - even going beyond the call of duty to lift items over next door's fence and move a heavy tree twice because we changed our minds on positioning.

Overall we were very impressed and would recommend Rumsey & Sons highly to anybody looking for a well established reputable and very professional removal firm."
 
 
Team:
Peter Parnwell (5 others did not actually get names.)
 
 
 


Review 24 Dec 2018
Recommended by customer in TW11

 I'm: Male 

51.4311, -0.3266
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of goods from my apartment for storage

"Very good, as always from start to finish"
 
 
Team:
Alan and Gary
 
 
 


Review 21 Dec 2018
Recommended by customer in SW19

 I'm: Male 

51.4239, -0.1871
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removers arrived promptly and began work straight away, allowing for a neighbour to wake up to the fact that she should remove her car from the cordoned off area outside my house. All 4 guys were extremely polite and very organised. The whole process went without a hitch and we arrived at our destination at lunchtime,whereupon they were on their way back within an hour. A very satisfactory experience.

"At a stressful time, it was a positive experience."
 
 
Team:
J. Fisher, A. Warwick G. Head, J. Cam?
 
 
 


Review 21 Dec 2018
Recommended by customer in NR25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.8866, 1.0497
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 5 bedroom house in South West London to barn conversion in rural Norfolk

"Moving house is never easy but the team from Rumsey's turned a potentially stressful experience into a positive one.
Allan, James, Gary, Adam and Jo were prompt, polite, professional and efficient. They worked tirelessly and cheerfully. It was obvious that they really enjoyed working together. They took pride in what they did and they had fun doing it."
 
 
Team:
Allan, James, Gary, Adam and JO
 
 
 


Review 26 Nov 2018
Recommended by customer in SW13

 I'm: Male 

51.4723, -0.2407
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The removal of home contents from a 6-bedroomed house. Everything pre-packed by homeowner & ready for the van. 2 additional items, not on the original spec, could not be accommodated in the allotted containers (a bicycle & armchair).
 
Cost: £1600
 

"The move was conducted quickly & efficiently by a helpful, polite & good-humoured team. I had not thought to leave unpacked 6 mugs for teas & coffees (quickly remedied) &, in spite of a couple of tea breaks, the move was completed by midday."
 
 
 
 


Review 23 Nov 2018
Recommended by customer in TW17

 I'm: Male 

51.3977, -0.4498
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from a maisonette into a bungalow which necessitated a storage of our goods for two weeks.

"We were completely happy with the service received both for the packing and re-delivery two weeks later. The men were polite, friendly and very helpful and made our experience much less stressful."
 
 
Team:
Sorry - I can't remember all their names.
 
 
 


Review 21 Nov 2018
Recommended by customer in GL7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.7181, -1.8969
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A married couple, we were moving from Twickenham to a village near Cirencester... loading up in Twickenham one day, moving into the cottage the following day. Challenging items included a large chandelier which needed to be taken down from its ceiling mounting and packed, computers, garden furniture and plants, and beds & tables which had to be dis-assembled and re-assembled on arrival.
 
Cost: £3376
 

"We were delighted with Rumsey in every way. From the initial survey to unloading at our final destination their team did an outstanding job.

Highlights:
1) Rumsey's initial survey gave us invaluable information and helpful tips.
2) The packing team were quick and thorough; it was only when we unpacked later that we realised quite how intelligently this had been done.
3) Whether loading or unloading at our destination we could see how patient and careful Rumsey's were with each item.
4) For the scale of the task, we felt Rumsey's price was very reasonable.
5) The Rumsey team were careful, courteous and thoughtful at every stage - and good fun, despite such an arduous task.

We couldn't fault the team's performance. As you'll gather, we found Rumsey highly professional and a delight to have on the job.

We'd recommend Rumsey without hesitation."
 
 
Team:
Foxy, Paul, Bert, Fisher
 
 
 


Review 20 Nov 2018
Recommended by customer in SW14
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4665, -0.2565
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tuesday morning 8.30am 13th November several no parking cones placed outside my house. Next morning Wednesday 8.30 large removal van with 4 chaps arrived: Dave in charge, his son Harry 16 years old, Paul and Connor his son in law the family show. All worked non-stop apart from 2 teabreaks until 2.30 when van completely full. Fascinating seeing how they worked filling every inch of van like a jigsaw puzzle, carefully handling soft furnishings and wrapping in blankets all soft and other furniture. All photos and pictures, china and glass, ornaments carefully wrapped with huge amount of paper and gently stored into boxes. Next day Thursday 8.30 am slightly smaller van with 3 chaps van filled by 1.30pm even saving me money on storage by their clever packing into van. Friday day of completion 3 chaps and packing completed by 11 am.
 
Cost: £2976
 

"They worked as a team all enjoyed their job and I felt unstressed knowing they were experts and everything would be packed safely and securely. They even packed my car with my belongings for rental. Dave and his team were friendly fun and efficient a pleasure to be in their company. Excellent job."
 
 
Team:
Dave Paul Connor and Harry
 
 
 


Review 6 Nov 2018
Recommended by customer in SN15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5281, -2.0622
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving entire contents of a four bedroom house to another of similar size, about 60 miles away. Thousands of books, large amounts of kitchenware.
 
Cost: £3960
 

"The whole experience was extremely good and made a lot of difference to a very stressful time. The five men on the team could not have been more pleasant, polite, helpful, obliging or cheerful. They worked hard and carefully, asked questions where necessary, and used their initiative where appropriate. We would certainly recommend Rumseys to anyone, and especially the five who served us."
 
 
Team:
Danny, Daniel, Justin, Colin and Peter.
 
 
 


Review 3 Nov 2018
Not Recommended by customer in TN33
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.9174, 0.4847
 
 
Satisfaction Ratings
 
Value 0/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a 2 bed semi in West London to a 2 storey, 4 bed terrace in East Sussex - a distance of 70 miles +/-
 
Cost: £2976
 

"I employed Rumsey & Son of Richmond to manage my house move within the West London area in 1997 and was so impressed l MADE THE MISTAKE OF RE-EMPLOYING THEM TWENTY YEARS LATER (July 2017).

During the intervening years l understand Rumsey & Son has undergone a management buyout/merger and is no longer a family managed business!

The company ignored my numerous requests for access to their ReferenceLine managed comments page, which l understand is funded by the BAR Association. So in order to leave a review l Contacted ReferenceLine directly requesting access to Rumseyís feedback page!

Rumseyís fees are high, but had l received the same level of service experienced in 1997 l would have been satisfied.

"
 
 
 
   Business Reply:

We are greatly saddened by the review. We accept we are not perfect and greatly welcome feedback both good and bad which is very important to us, as a business that prides itself on our reputation and recommendations.

During the move out and dismantling process, pre-existing damage to your bed was discovered. Being unable to fix this in house and through subsequent discussions we agreed to (as a gesture of goodwill) allow you to engage a local handyman to rectify this problem.

I know that upon conclusion of your removal you were highly complimentary of the crew and acknowledged they had gone above and beyond to look after you during the moving process. Indeed providing a generous gratuity to them in recognition of the work provided.
 


Review 30 Oct 2018
Recommended by customer in SP3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.0918, -2.1291
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was to Hindon Wiltshire from St Margarets with six week in store

"All the staff were very friendly and polite and it was a stressless move Can't praise them enough"
 
 
 
 


Review 15 Oct 2018
Recommended by customer in LA2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
54.1164, -2.3937
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move out of house in Twickenham into storage, two weeks later move us into house in Yorkshire Dales.
 
Cost: £6000
 

"From start to finish Rumseys couldnít have been more helpful or more flexible. Iím sure they arenít the cheapest, but at a very stressful time they filled us with much needed confidence.
The team of five that emptied our house were unbelievably efficient, and assiduous in how they packed. Amazingly the two guys that moved us into the new house were equally fast and efficient. It was really nice to have the same team leader (Alan) on both jobs, he was just the best."
 
 
Team:
Alan, Bert, canít remember the others Iím afraid.
 
 
 


Review 14 Oct 2018
Recommended by customer in TW1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
51.4513, -0.3251
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full move within the same area
 
Cost: £1800
 

"Simple, easy move, good clear communication, good service"
 
 
Team:
All the tea at Ramsey were helpful.
 
 
 


Review 11 Oct 2018
Recommended by customer in W4 2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.4827, -0.2560
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Local move with full packing service and dismantling of various items of furniture.
 
Cost: £2442
 

"Survey quick to arrange and the quote arrived promptly by email. We had issues booking in dates but the office was always good and providing information on dates that were or weren't possible for them to do.

Packing was done very efficiently and we didn't have to do anything and could relax whilst the removal crew packed all items and also loaded non-essential furniture the day before the completion date. This ensured we could vacate the property with plenty of time for cleaning etc...

Even though there was a severe delay with gaining access to the new property the removal crew worked late into the evening to ensure we could at least setup beds and other essentials for the night.

Re-delivery of the remaining items was arranged promptly with the office and without any issues.

The removal crew were always polite and jolly and helped calm down what could have been a stressful move due to issues with the completion.

Collection of the packing materials once we had unpacked was arranged for the same day I called.
"
 
 
 
 

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