Rumsey and Son

Market House, Market Road
Richmond Upon Thames
Surrey
TW9 4LZ

51.4669, -0.2842

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
85 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 85 reviews since 2016
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.8/10 Collection & delivery Rating 9.8
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Very happy with everything. Move went very well. Staff pleasant and helpful."   more
 
" I had an excellent service from Ramsey & Son - from the initial enquiry and exploratory visit, to the three brilliant guys who understood the move I had great service! Highly recommend."   more
 
" Rumsey & sons were excellent in carrying out our move over two days across SW London. The team were punctual, polite and highly professional and worked extremely hard through record hot temperatures....."   more
 
" A very good team from start to finish. The early contact was helpful and pleasant and pricing similar to others but initial impressions much better. Came recommended and I would also recommend them -...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 82%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 70%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 71%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 13
belongings 4
boxes 8
brilliant 4
broken 4
care 6
careful 8
cheerful 4
contact 4
courteous 7
crew 4
definitely 4
efficient 15
excellent 20
experience 10
extremely 7
fantastic 4
finish 7
friendly 17
furniture 8
good 17
great 8
guys 8
happen 4
happy 8
hard 4
helpful 20
Highly 8
initial 8
just 4
local 4
needed 5
pack 5
packed 5
packing 5
pleasant 7
polite 11
process 6
professional 18
quote 7
recommend 18
recommended 10
removal 17
removers 6
Rumsey 17
Rumseys 8
service 23
stressful 6
team 24
thank 9
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 May 2018
Recommended by customer in TW11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4194, -0.3101
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very well - I have no complaints

"Very happy with everything. Move went very well. Staff pleasant
and helpful."
 
 
 
 


Review 30 Apr 2018
Recommended by customer in N1 0
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.5389, -0.1124
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A flat move from South West London (Richmond) to North London (Islington).
 
Cost: £1000
 

"I had an excellent service from Ramsey & Son - from the initial enquiry and exploratory visit, to the three brilliant guys who understood the move I had great service! Highly recommend."
 
 
 
 


Review 23 Apr 2018
Recommended by customer in TW10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.4561, -0.2985
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving a family across SW London from a three story semi detached house into a house over 5 floors.

"Rumsey & sons were excellent in carrying out our move over two days across SW London. The team were punctual, polite and highly professional and worked extremely hard through record hot temperatures. The removers were skillful in manoeuvring heavy and bulky furniture without mishap or breakages. After the move, they came within hours of our call to pick up empty boxes and re-position furniture. A first class removal firm!"
 
 
 
 


Review 17 Apr 2018
Recommended by customer in PL27
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
50.5092, -4.9237
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A complex move - stuff goes big to two places! Very impressive handling of stuff - very friendly and obliging. Would certainly recommend them. Thanks

"A very good team from start to finish. The early contact was helpful and pleasant and pricing similar to others but initial impressions much better. Came recommended and I would also recommend them - thank you.
Made a stressful situation more manageable with a sense of humour!"
 
 
Team:
Paul and Alan
 
 
 


Review 17 Apr 2018
Recommended by customer in TW10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.4575, -0.2947
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Taking household items and pictures into storage for the duration of building works and delivering them back at the end of the works.

"I recently had some building works done at home and needed some of our furniture etc to be stored for the duration of the works. The Rumsey and Son men who came to pack our things were cheerful, quick and very careful. All our items were returned to us again last week and the same positive attitude was apparent in all the removal men. We are delighted to have used Rumsey and Son as they are extremely professional, hard working and good value. We wouldn't hesitate to use their services again."
 
 
 
 


Review 26 Mar 2018
Recommended by customer in SW62
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.4781, -0.1899
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full packing service - house move
 
Cost: £1600
 

"Pete and the lads did a fantastic job. Extremely professional, efficient, careful and courteous. All packed, loaded and unloaded within a few hours without a single breakage/lost item. Could not have asked for anymore."
 
 
Team:
Pete and 4 others
 
 
 


Review 23 Mar 2018
Recommended by customer in TW2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4413, -0.3520
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rumsey & Son moved us from a large 4-bedroom house into a smaller rented house with restricted access, taking some of our possessions into storage for us at the same time. The move took 2 days (with a team of 4 men).
 
Cost: £2300
 

"The removal staff from Rumsey & Son were amazing. They were prompt, calm, positive, capable, helpful and patient. Nothing phased them, nothing was too much trouble, and they found a solution to every challenge that cropped up. They made me feel so much less stressed just by being there!
Their energy was also fantastic - they never flagged, even towards the end of the second day. They took great care with our possessions, taking apart and reassembling some larger items of furniture to enable them to be moved. And, with superhuman strength, Dan, Tony and Joe lifted our shed and garden table into an almost impossible location at the new property, carrying both items above their heads and through a very narrow space.
With great patience and planning, Tony also did an amazing job of fitting all our storage items into a single storage unit (after carefully packing some more delicate items for us).
I cannot praise them highly enough! They really were AMAZING! Thank you guys!"
 
 
Team:
Dan, Tony, Joe, Tom
 
 
 


Review 19 Mar 2018
Recommended by customer in SW3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.4898, -0.1565
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large house to multiple destinations

"Friendly and professional team"
 
 
 
 


Review 8 Mar 2018
Recommended by customer in PO36
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
50.6511, -1.1599
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Thank you so much for your very efficient service, the move went so well, and everything arrived safely. Your moving men David and Conner worked so hard to arrive here before the weather deteriorated and to go back to the Mainland by late PM.
Thank you. John Brett."
 
 
Team:
David & Conner
 
 
 


Review 26 Feb 2018
Recommended by customer in TW11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.4311, -0.3266
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of our 7 bedroom house and garden, including packing
 
Cost: £3500
 

"Excellent throughout from initial sales staff, through all office support and both during and after the move. The teams who did the work for us were excellent: courteous, informative, careful, tidy, and always easy to have around without creating any sense of intrusion."
 
 
Team:
Done already
 
 
 


Review 20 Feb 2018
Recommended by customer in TW12
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.4196, -0.3740
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I am 78 years old and was not looking forward to moving from a large 4 bedroom house to a much smaller one. However Rumsey and Son Removals made it much easier for me.

"The initial meeting at my house was detailed and comprehensive which I found reassuring that they were competent and that I was not just another "punter" but a respected client and this attitude followed through with both management and the men who came and carefully packed my belongings and completed the move to the new house.
Nothing was too much trouble for them and everything arrived intact.
I was impressed that Rumsey and Son did not ask for payment in advance unlike two other companies That I approached who wanted full payment up ahead. I would certainly recommend Rumsey and Son to anyone moving.

I would have no hesitation in recommending Rumsey and Son to anyone moving house and as a matter of interest they were recommended to me."
 
 
 
 


Review 19 Feb 2018
Recommended by customer in TN27
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.1416, 0.6882
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move involving frail elderly parents.
 
Cost: £2800
 

"The removals team were fantastic. Always courteous and polite and sensitive to my parents' poor health. Couldn't have wanted for a better experience - all went to plan and like clockwork."
 
 
 
 


Review 19 Feb 2018
Recommended by customer in TW12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4145, -0.3711
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 2 bedroom flat to a 3 bedroom house within the same area.
 
Cost: £1128
 

"As we have a toddler and a newborn baby we opted for the full package (whereby the removal company literally pack and move everything). We couldn't be more delighted with the service. The team arrived on time and had the truck loaded within a couple of hours or so. The boxes were placed in the relevant rooms in our new property meaning we just had to unpack. Excellent service - would 100% recommend."
 
 
Team:
Peter Parnwell
 
 
 


Review 14 Feb 2018
Recommended by customer in TW9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
51.4740, -0.2827
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bedroom terrace to detached house. Rumsey''s offered a full packing and moving service, which involved removing a large quantity of items stored in a tight loft space as well as carefully wrapping a large quanitity of glassware
 
Cost: £2500
 

"Very happy. One item (divan base of a bed) was slightly scratched during move, but otherwise very careful and were always efficient, capable and friendly/easy to deal with."
 
 
 
 


Review 24 Jan 2018
Recommended by customer in CA13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.6576, -3.3482
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move. Twickenham to Cockermouth.
 
Cost: £3000
 

"Brilliant service from initial quote (Stuart) through to actual delivery. This included being v patient with me (Alan) whilst the move date was changed several times.

Rumsey's were recommended to me by a neighbour and I will happily do likewise.

Couldn't be happier."
 
 
Team:
Dan and Wayne, who were both brilliant. Thanks!
 
 
 


Review 22 Jan 2018
Recommended by customer in TW1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4576, -0.3118
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving furniture (bed frames, mattresses, bookshelves, sofa, tv, plants, dineing tables, chairs, etc.) from a location in Twickenham to another location in Twickenham.
 
Cost: £456
 

"Excellent service. A bit pricey comparing to other firms but definitively professional and reliable.
There was a good team working atmosphere among the workers and I have found them very kind, polite and professional.
"
 
 
 
 


Review 16 Jan 2018
Recommended by customer in TW12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.4276, -0.3842
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I would like to say thank you to Dan, Wayne and John who made our move very easy, they were hardworking, polite and funny. They made our move very easy"
 
 
Team:
Dan, Wayne and John
 
 
 


Review 15 Jan 2018
Recommended by customer in KT12

 I'm: Male 

51.3911, -0.4174
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
First floor London maisonette to house in Surrey
 
Cost: £2000
 

"We moved from a 1st floor maisonette (with loft storage) in SW London to our new house in Surrey. The guys were brilliant and everything went very smoothly. Rumsey and son came recommended by a friend and we have no hesitation in recommending them to others who are looking for a good reliable and very professional removal firm at a very fair cost."
 
 
 
 


Review 12 Jan 2018
Recommended by customer in ME19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.2849, 0.4392
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Surrey to Kent Major items incl piano, double fridge freezer and wardrobe ,the last 2 needed taking apart and reassembling which they did well and without fuss. Packing boxes supplied early and many hands to pack the fragile items.
 
Cost: £2688
 

"Everything was done quickly, efficiently and with a good friendly manner.
The move was actually quite an enjoyable experience !

Also, 1 of the crew recognised my wife as he had been on the crew when she moved in 14 years ago!"
 
 
 
 


Review 10 Jan 2018
Recommended by customer in TW1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4329, -0.3355
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from one part of the borough to another area close by.
 
Cost: £1968
 

"Everyone was very polite and helpful, from the initial visit to give a quote to the actual removal itself. All my questions were fully answered. The removal team were careful and thorough with their packing and I felt my possessions were safe in their hands. They were friendly and cheerful throughout. Highly recommended."
 
 
Team:
Peter Parnwell, Stuart Burnett and all the removal team.
 
 
 

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