Rumsey and Son

Market House, Market Road
Richmond Upon Thames
Surrey
TW9 4LZ

51.4669, -0.2842

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.6/10
74 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 74 reviews since 2016
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The removals team were fantastic. Always courteous and polite and sensitive to my parents' poor health. Couldn't have wanted for a better experience - all went to plan and like clockwork."   more
 
" As we have a toddler and a newborn baby we opted for the full package (whereby the removal company literally pack and move everything). We couldn't be more delighted with the service. The team arrive...."   more
 
" Very happy. One item (divan base of a bed) was slightly scratched during move, but otherwise very careful and were always efficient, capable and friendly/easy to deal with."   more
 
" Brilliant service from initial quote (Stuart) through to actual delivery. This included being v patient with me (Alan) whilst the move date was changed several times. Rumsey's were recommended to...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 82%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 90%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 69%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 83%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 88%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 69%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

actual 3
arrived 11
belongings 3
bits 3
boxes 7
Brilliant 3
broken 4
care 5
careful 5
changed 3
cheerful 3
contact 3
courteous 4
crew 4
definitely 4
delivery 3
efficient 13
efficiently 3
Excellent 16
experience 9
explained 3
extremely 4
finish 6
free 3
friendly 16
friends 3
furniture 5
good 15
Great 6
guys 6
happy 7
helpful 17
Highly 5
pleasant 5
polite 9
process 6
professional 14
quote 7
recommend 15
recommended 8
reliable 5
removal 14
removers 5
Rumsey 13
Rumseys 8
service 21
stress 5
stressful 5
team 20
thank 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Feb 2018
Recommended by customer in TN27
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.1416, 0.6882
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move involving frail elderly parents.
 
Cost: £2800
 

"The removals team were fantastic. Always courteous and polite and sensitive to my parents' poor health. Couldn't have wanted for a better experience - all went to plan and like clockwork."
 
 
 
 


Review 19 Feb 2018
Recommended by customer in TW12
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4145, -0.3711
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 2 bedroom flat to a 3 bedroom house within the same area.
 
Cost: £1128
 

"As we have a toddler and a newborn baby we opted for the full package (whereby the removal company literally pack and move everything). We couldn't be more delighted with the service. The team arrived on time and had the truck loaded within a couple of hours or so. The boxes were placed in the relevant rooms in our new property meaning we just had to unpack. Excellent service - would 100% recommend."
 
 
Team:
Peter Parnwell
 
 
 


Review 14 Feb 2018
Recommended by customer in TW9
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
51.4740, -0.2827
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 bedroom terrace to detached house. Rumsey''s offered a full packing and moving service, which involved removing a large quantity of items stored in a tight loft space as well as carefully wrapping a large quanitity of glassware
 
Cost: £2500
 

"Very happy. One item (divan base of a bed) was slightly scratched during move, but otherwise very careful and were always efficient, capable and friendly/easy to deal with."
 
 
 
 


Review 24 Jan 2018
Recommended by customer in CA13
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.6592, -3.3672
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move. Twickenham to Cockermouth.
 
Cost: £3000
 

"Brilliant service from initial quote (Stuart) through to actual delivery. This included being v patient with me (Alan) whilst the move date was changed several times.

Rumsey's were recommended to me by a neighbour and I will happily do likewise.

Couldn't be happier."
 
 
Team:
Dan and Wayne, who were both brilliant. Thanks!
 
 
 


Review 22 Jan 2018
Recommended by customer in TW1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4576, -0.3118
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving furniture (bed frames, mattresses, bookshelves, sofa, tv, plants, dineing tables, chairs, etc.) from a location in Twickenham to another location in Twickenham.
 
Cost: £456
 

"Excellent service. A bit pricey comparing to other firms but definitively professional and reliable.
There was a good team working atmosphere among the workers and I have found them very kind, polite and professional.
"
 
 
 
 


Review 16 Jan 2018
Recommended by customer in TW12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.4276, -0.3842
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I would like to say thank you to Dan, Wayne and John who made our move very easy, they were hardworking, polite and funny. They made our move very easy"
 
 
Team:
Dan, Wayne and John
 
 
 


Review 15 Jan 2018
Recommended by customer in KT12

 I'm: Male 

51.3911, -0.4174
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
First floor London maisonette to house in Surrey
 
Cost: £2000
 

"We moved from a 1st floor maisonette (with loft storage) in SW London to our new house in Surrey. The guys were brilliant and everything went very smoothly. Rumsey and son came recommended by a friend and we have no hesitation in recommending them to others who are looking for a good reliable and very professional removal firm at a very fair cost."
 
 
 
 


Review 12 Jan 2018
Recommended by customer in ME19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.2849, 0.4392
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Surrey to Kent Major items incl piano, double fridge freezer and wardrobe ,the last 2 needed taking apart and reassembling which they did well and without fuss. Packing boxes supplied early and many hands to pack the fragile items.
 
Cost: £2688
 

"Everything was done quickly, efficiently and with a good friendly manner.
The move was actually quite an enjoyable experience !

Also, 1 of the crew recognised my wife as he had been on the crew when she moved in 14 years ago!"
 
 
 
 


Review 10 Jan 2018
Recommended by customer in TW1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.4329, -0.3355
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was from one part of the borough to another area close by.
 
Cost: £1968
 

"Everyone was very polite and helpful, from the initial visit to give a quote to the actual removal itself. All my questions were fully answered. The removal team were careful and thorough with their packing and I felt my possessions were safe in their hands. They were friendly and cheerful throughout. Highly recommended."
 
 
Team:
Peter Parnwell, Stuart Burnett and all the removal team.
 
 
 


Review 9 Jan 2018
Recommended by customer in KT5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.3851, -0.2704
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing from large 4 bed semi to smaller 3 bed bungalow. 46 years of goods! Required two vans. Some items were very heavy and upstairs. Others had to be dismantled and reconstructed in new bungalow.
 
Cost: £2952
 

"Note: one small item broken and claim being made to removers.
Excellent visit to agree our using Rumseys, (recommended by neighbours who had used them).
Excellent dealing with telephone queries prior to move.
A happy and diligent crew arrived in the morning on time. Went about their work with minimum fuss. Never stopped for break(s). We felt confident with them that all would be well.
Liaison on following, removal day worked well with two of us being at the new bungalow to receive them and two of us remaining to complete the leaving of the former house.
Unloading was done with same efficiency and lack of fuss. Commendable storing of appropriate boxes in the two too-small outside sheds. Commendable packing and safe delivery of special oil painting and all mirrors, some being large.
Reconstruction of furniture done well."
 
 
Team:
(their writing!) A Carey, J Fuller, J Smith, A Warner, one other
 
 
 

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