David Gilkes & Sons Ltd

Unit 2 Dunchurch Trading Estate, London Road, Dunchurch
Rugby
Warwickshire
CV23 9LN

52.3436, -1.3306

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
60 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 60 reviews since 2015
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We cannot thank the team enough for your support and effort for our move on the 22nd December 2017. Although this was a bit closer to Christmas than we would have liked but everyone at David Gilkes fr...."   more
 
" I would like to express our gratitude to all the staff at David Gilkes From the beginning when Kate came out to quote us to the final move We moved house the week before Christmas and they made it com...."   more
 
" I could have not wished for a better move. I would very much recommend the packing service as it made it possible for us to concentrate on all the other 'sideline' stuff which can cause much frustra...."   more
 
" Excellent service and totally professional and reliable. Would recommend as this is the second time we have moved house with Gilkes."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 90%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 97%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 91%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 88%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 80%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 3
arrived 7
belongings 5
better 3
boxes 4
brilliant 5
care 7
careful 3
clear 4
companies 4
David 11
easy 4
efficient 7
efficiently 3
Excellent 10
EXPERIENCE 3
extremely 3
friendly 12
furniture 4
Gilkes 17
good 6
great 9
Guys 6
happy 4
hard 5
helped 3
helpful 13
highly 10
Kate 3
kind 3
later 3
like 3
needed 3
packing 7
personal 4
POLITE 5
professional 14
quickly 4
really 7
recommend 13
recommending 4
removal 9
removals 4
second 4
service 14
storage 4
stress 5
stressful 7
team 13
Thank 6
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Jan 2018
Recommended by customer in CV35
 My Age: 40 - 49 
 I'm: Male 

52.249431, -1.593863
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved on the 22nd December which was a bit close to Christmas to another property within the same village.

"We cannot thank the team enough for your support and effort for our move on the 22nd December 2017. Although this was a bit closer to Christmas than we would have liked but everyone at David Gilkes from Jill in the office to the packers and removal teams were fantastic. You were professional, efficient, courteous, careful and more importantly were fun to have around during what is always a very stressful time. We are hopefully not moving for a while but if we do we would not hesitate to use you again and will recommend you to family, friends & colleagues who may be in the process of moving house. Thanks once again."
 
 
Team:
Jill and all of the packers & removal guys
 
 
 


Review 8 Jan 2018
Recommended by customer in CV22
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.368347, -1.258847
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved from our family home of 30 years to a new house we had to use David Gilkes for storage for 2 nights

"I would like to express our gratitude to all the staff at David Gilkes From the beginning when Kate came out to quote us to the final move We moved house the week before Christmas and they made it completely stress free for us from the office staff to the chaps who moved our belongings they were all professional and friendly i would recommend this company to anyone considering a move they certainly go the extra mile with covering carpets and stairs so there is no mess to helping with packing those bits you don't know what to do with!"
 
 
 
 


Review 7 Jan 2018
Recommended by customer in PO33
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.6956, -1.1132
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Quote, ADVICE, pack and load for a move to the Isle of Wight. We had fantastic, honest and knowledgeable help and advice from Kate regarding the most cost effective and strategic way to move from the mainland. We would not have thought of splitting the move between yourselves and a removal service from the Island.
 
Cost: £890
 

"I could have not wished for a better move. I would very much recommend the packing service as it made it possible for us to concentrate on all the other 'sideline' stuff which can cause much frustration and friction on the day of the move.
Your team emanated a sense of 'all is ok and there is nothing to stress about'.
The planet might be short a tree or two for the tissue paper used but everything was packed with care and personal interest in labeling and putting things together to make unpacking very manageable. Down to little shelf holders and small components always being logically packed.
Everybody worked diligently, speedily but relaxed and collaborated brilliantly with the driver of the firm that had come from the Isle of Wight.
Your service and care was worth every penny.
I will keep recommending you to anyone back in the Midlands as I have done so for more than 20 years.
A big thank you to all at David Gilkes, including the office team!!"
 
 
Team:
Kate, Suzy, Dan, another nice young man & lady in the office
 
 
 


Review 14 Dec 2017
Recommended by customer in DT7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
50.7273, -2.9485
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from the Midlands to Dorset. Despite thick snow the day before, the Gilkes removal team managed to deliver on the day scheduled. The service was excellent and we were very pleased to be able to move in before Christmas as anticipated.
 
Cost: £945
 

"Excellent service and totally professional and reliable. Would recommend as this is the second time we have moved house with Gilkes."
 
 
Team:
Matt and team
 
 
 


Review 5 Dec 2017
Recommended by customer in Cv22
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.3665, -1.2977
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Big 3 Bed house everything packed in boxes and rest was shrinkwraped. Everything was ready for them to just load it. I can not give reference on packing because we packed everything our self.
 
Cost: £650
 

"Number one removal company in Rugby. Guys done amazing job and worked really hard. If I will move house again will definitively use them again. Highly recomended to everyone. Advice to people they are not cheap but every peny is worth to pay them and you are in safe hands. Thank you guys agaim very very much. Kind Regards. Juraj"
 
 
Team:
Sorry We can not remember names but David and Glides they will know
 
 
 


Review 5 Dec 2017
Recommended by customer in E18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5936, 0.0212
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of 4 bedroomed house into storage for 10 days then unloading into a second floor flat . Nothing broken or damaged

"First team of 3 arrived on time and were very efficient and professional our furniture was going into storage and they took great care. 10 days later 2 removers arrived at our new flat which was on the second floor 28 stairs no lift. They worked so hard quickly and again efficiently to unload . I was surprised only two men were going to tackle all those stairs but they did without complaining. I cannot rate them highly enough. Well done!
We will use Gilkes again when we return to Rugby."
 
 
 
 


Review 5 Dec 2017
Recommended by customer in E18
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5936, 0.0212
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of 4 bedroomed house into storage for 10 days then unloading into a second floor flat . Nothing broken or damaged

"First team of 3 arrived on time and were very efficient and professional our furniture was going into storage and they took great care. 10 days later 2 removers arrived at our new flat which was on the second floor 28 stairs no lift. They worked so hard quickly and again efficiently to unload . I was surprised only two men were going to tackle all those stairs but they did without complaining. I cannot rate them highly enough. Well done!
We will use Gilkes again when we return to Rugby."
 
 
 
 


Review 5 Dec 2017
Recommended by customer in CV47
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.157843, -1.415542
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I moved out of one house but could not move into my new one straight away. So my furniture was taken into storage for about 18 days and then delivered to my new house
 
Cost: £380
 

"A brilliant service. The office staff were really helpful and the removal teams were great. Nothing was too much trouble and when I moved into my new house they even took their shoes off to protect my new carpets. I have no hesitation in recommending them to anyone and do not want to use anyone else myself going forward."
 
 
Team:
I do not know individuals names. They were all really good
 
 
 


Review 5 Dec 2017
Recommended by customer in Nn6
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.296212, -0.809451
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moving a lot of things. A 4 bed house full of furniture, 160 boxes plus a garden full of plants and outdoor furniture and play equipment. We had a full size removal lorry as well as 2 smaller trucks
 
Cost: £1440
 

"Our move was as smooth as it could be. We moved across 2 days with a total of 5 movers who were all brilliant. From their care in looking after our possessions right down to the way they joked and played with our 9 month old son, they were brilliant. We have moved a few times and what made this company stand out from the crowd was how polite and courteous the removal guys were. They couldn't have done enough for us and were so respectful and genuinely kind. Would highly recommend."
 
 
Team:
We csnt remember. Sorry. It was on 23rd and 24th November
 
 
 


Review 3 Dec 2017
Recommended by customer in CV23
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.3112, -1.3671
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I needed a roomful of furniture putting in storage for a few months while house renovations were going on.

"I phoned several local companies, and David Gilkes was the cheapest by far for both the furniture removals AND the storage, PLUS they were able to move within 24 hours, PLUS they were really helpful! I am amazed and of course won't hesitate to use them again."
 
 
 
 

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