Reflex Moodys Ltd

Castlegate Business Park, Old Sarum
Salisbury
Wiltshire
SP4 6QX

51.0993, -1.7878

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.6/10
478 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 478 reviews since 2007
 
 
 
Sales & Support 9.4/10 Sales & Support Rating 9.4
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Mark and Paul were a pleasure to work with, being courteous and helpful over the two days of my move.But, they were extraordinarily impressive when negotiating a large and fragile historic gilt mirro...."   more
 
" Brilliant service. Would recommend to others."   more
 
" Norman house."   more
 
" Well done, a perfect role model for British companies. Would recommend without hesitation."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 85%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 79%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 85%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 77%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 14
best 13
boxes 11
Brilliant 13
care 23
careful 11
certainly 11
cheerful 24
courteous 34
crew 15
delivered 10
delivery 22
despite 11
difficult 11
easy 15
efficiency 10
efficient 64
excellent 77
experience 18
extremely 25
Fantastic 15
France 21
friendly 55
furniture 20
good 62
great 37
guys 17
happy 20
hard 26
helped 10
helpful 140
Highly 22
humour 11
Impressed 11
Kevin 49
Mark 83
Moodys 35
Norman 52
Paul 63
polite 53
professional 51
really 20
recommend 54
Reflex 46
removal 45
Roger 57
service 76
team 57
Thank 38
trouble 22
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Sep 2017
Recommended by customer in RH20
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
50.9234, -0.4891
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My move was from semi detached three bed house to and a first floor apartment with historic associations and a challenging staircase, but the very stilled removal team, they handsomely managed to carry a large and fragile gilt mirror of some age with centimeters to spare ---- most impressive.
 
Cost: £1620

"Mark and Paul were a pleasure to work with, being courteous and helpful over the two days of my move.But, they were extraordinarily impressive when negotiating a large and fragile historic gilt mirror up a challenging staircase with only a few centimeters to spare - a feat which I thought would defeat them . They went bey-mid the call of duty in achieving. I am most grateful to them both for their excellent work. Thank you."
 
 
 
 
Team:
Mark Pau
 
 
 


Review 7 Aug 2017
Recommended by customer in SP1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.0654, -1.7911
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 1st floor flat to terrace house.
 

"Norman house."
 
 
 
 
 
 


Review 7 Aug 2017
Recommended by customer in B31
52.4073, -1.9958
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very helpful staff, the whole experience was efficient.
Staff very considerate.
 
Cost: £2000

"Brilliant service.
Would recommend to others."
 
 
 
 
 
 


Review 3 Aug 2017
Recommended by customer in SP2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.0768, -1.8068
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A1 service from start to finish. Collected 2.00pm Friday delivered to the South of France 2.00pm Monday.

"Well done, a perfect role model for British companies. Would recommend without hesitation."
 
 
 
 


Review 27 Jul 2017
Recommended by customer in BH18
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.7661, -2.0049
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Domestic move from Salisbury to Broadstone.

"Very efficient service on time friendly crew nothing too much trouble.Thanks very much.?"
 
 
Team:
Peter Kevin Paul Martin
 
 
 


Review 26 Jul 2017
Recommended by customer in SP4
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.1758, -1.7764
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From two bedroom bungalow to a ground floor flat. Large sofa difficult to get out and then back into the new home. Team did a brilliant job.
 

"Fantastic service. Friendly team efficient, respectful. "
 
 
 
 
 
 


Review 24 Jul 2017
Recommended by customer in TN30
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.0591, 0.6927
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of all furniture and effects from house and garage. Freak hot weather made clearance of loft space particularly challenging.
 
Cost: £2160

"The move was carried out in two operations and the items went to four seperate destinations. All difficulties were expertly overcome and reflex moody's staff were extremely helpful and always positive.Not a conventional "home move", very challenging, and carried out to my complete satisfaction. Highly recommended."
 
 
 
 
Team:
Bill Hambly Kevin Mark
 
 
 


Review 24 Jul 2017
Recommended by customer in SP4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
51.1216, -1.7380
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We packed ourselves but asked Reflex Moody's to provide packing materials and to move us.
 
Cost: £2061

"The team were polite and arrived promptly on both days. They were all professional and discussed / clarified the move process i.e what was being taken and delivered on days 1 and 2. I would definitely recommend Reflex Moody's - thank you very much. "
 
 
 
 
Team:
Bill
 
 
 


Review 17 Jul 2017
Recommended by customer in EX10
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
50.6993, -3.2501
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I have relocated from Salisbury to Devon and all my belongings were put into storage for 3 months for which I paid for together with the max to Devon. Unable to give exact price.
 

"Bill Roger

Both worked extremely hard and were really helpful and polite. Nothing was put in the wrong place and they used their initiative very well. As a person moving in on my own I was very grateful.

When Mark and Paul moved the out the packing was carried out efficiently-also very polite and worked hard."
 
 
 
 
Team:
Mark Paul Bill Roger
 
 
 


Review 12 Jul 2017
Recommended by customer in CW9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
53.2417, -2.5161
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Original move from Brittany, France but necessary to go into storage for 3 weeks (payable) and 1 month free, then move from storage in salisbury wilts to Cheshire difficult to fault this company!
 
Cost: £3750

"Roger Paul-Paul impeccable service and civility on transfer to Wiltshire and subsequently to Cheshire.

The company accommodated us with various changes of dates etc. Men were friendly and helpful.

I am unlikely to move again but have moved house 9 or ten times in my life. Definitely a company worthy of praise.

Makes Pickfords look like amateurs!
"
 
 
 
 
 
 

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