Reflex Moodys Ltd

Castlegate Business Park, Old Sarum
Salisbury
Wiltshire
SP4 6QX

51.0993, -1.7878

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.6/10
484 reviews since 2007
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 484 reviews since 2007
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.6/10 Packing & Handling Rating 9.6
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.3/10 Value Rating 9.3
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Furniture was held in store from August - November 2017."   more
 
" A thoroughly professional service throughout. Would not hesitate to recommend. "   more
 
" Friendly crew, respectful, even asked to use loo, Always called us Sir. Professional, everything well crafted. Price was competitive 3 quotes 1 X higher, 1 lower but lower was to do in 1 day - imposs...."   more
 
" Roger and Paul were fabulous- was on my own as my husband was away - But they just got on with everything and amazed me with their art of loading in such good humor. They really did make the whole thi...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 85%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 80%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 85%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 89%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 77%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 14
best 13
boxes 11
Brilliant 13
care 24
careful 11
certainly 11
cheerful 24
courteous 34
crew 16
delivered 10
delivery 22
despite 11
difficult 11
easy 15
efficiency 10
efficient 64
excellent 77
experience 18
extremely 25
fantastic 15
France 21
Friendly 56
Furniture 21
good 63
great 38
guys 17
happy 20
hard 26
helped 10
helpful 140
highly 22
humour 11
Impressed 11
Kevin 49
Mark 83
moodys 35
Norman 52
Paul 64
polite 53
professional 53
really 21
recommend 55
Reflex 46
removal 45
Roger 58
service 77
team 57
Thank 39
trouble 22
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Dec 2017
Recommended by customer in SO41
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
50.7552, -1.5493
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of household furniture only from brockenhurst, hants to Lymington via store.
 
Cost: £860

"Furniture was held in store from August - November 2017."
 
 
 
 
Team:
Peter Lynn
 
 
 


Review 7 Dec 2017
Recommended by customer in BH15
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
50.7138, -1.9898
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A potentially challenging move from a 5-storey central London house with Narrow, winding stairway to a house in Dorset, with restricted vehicular access. All managed with ease by Reflex Moodys.
 
Cost: £1620

"A thoroughly professional service throughout. Would not hesitate to recommend. "
 
 
 
 
Team:
Mark Jack
 
 
 


Review 6 Dec 2017
Recommended by customer in RG29
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.2575, -0.9285
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 day move
Pack day 1
Day 2 remove bed and TV.
Day 2 relocate and unload
Move 76 miles
Unloaded till 1750.
 
Cost: £1656

"Friendly crew, respectful, even asked to use loo, Always called us Sir. Professional, everything well crafted.
Price was competitive 3 quotes 1 X higher, 1 lower but lower was to do in 1 day - impossible being 1 large vehicle and 1 medium vehicle. "
 
 
 
 
Team:
Bill Kevin Jack
 
 
 


Review 26 Oct 2017
Recommended by customer in SP4
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.1000, -1.7884
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £800
 
 
 
 


Review 6 Oct 2017
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.4475, -4.6265
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
There were an awful lot of boxed books and records that needed to be carried up flights of stairs-on top of usual household contents! Also a lot of garden furniture and equipment that also needed to be taken upstairs to load. It was also over 3 days as delivers was from Salisbury.
 
Cost: £4500

"Roger and Paul were fabulous- was on my own as my husband was away - But they just got on with everything and amazed me with their art of loading in such good humor. They really did make the whole thing a lot easier! Thank you. "
 
 
 
 
Team:
Paul Roge
 
 
 


Review 22 Sep 2017
Recommended by customer in SP2
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.0831, -1.8218
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
friendly, efficient and helpful.
 
Cost: £480

"Everything was moved very quickly and with great care and attention."
 
 
 
 
Team:
Norman Jack
 
 
 


Review 11 Sep 2017
Recommended by customer in RH20
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
50.9234, -0.4891
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
My move was from semi detached three bed house to and a first floor apartment with historic associations and a challenging staircase, but the very stilled removal team, they handsomely managed to carry a large and fragile gilt mirror of some age with centimeters to spare ---- most impressive.
 
Cost: £1620

"Mark and Paul were a pleasure to work with, being courteous and helpful over the two days of my move.But, they were extraordinarily impressive when negotiating a large and fragile historic gilt mirror up a challenging staircase with only a few centimeters to spare - a feat which I thought would defeat them . They went bey-mid the call of duty in achieving. I am most grateful to them both for their excellent work. Thank you."
 
 
 
 
Team:
Mark Pau
 
 
 


Review 7 Aug 2017
Recommended by customer in SP1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.0654, -1.7911
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 1st floor flat to terrace house.
 

"Norman house."
 
 
 
 
 
 


Review 7 Aug 2017
Recommended by customer in B31
52.4073, -1.9958
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very helpful staff, the whole experience was efficient.
Staff very considerate.
 
Cost: £2000

"Brilliant service.
Would recommend to others."
 
 
 
 
 
 


Review 3 Aug 2017
Recommended by customer in SP2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.0768, -1.8068
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A1 service from start to finish. Collected 2.00pm Friday delivered to the South of France 2.00pm Monday.

"Well done, a perfect role model for British companies. Would recommend without hesitation."
 
 
 
 

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