Baters Removals

The Depository, Tipton Roller Mills, Tipton St.John, Lancercombe
Sidmouth
Devon
EX10 0JX

50.7249, -3.2827

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
628 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 628 reviews since 2008
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" All of the Bater's chaps were polite, friendly and extremely doliging. Nothing was too much trouble. Absolutely nothing broken or damaged. The whole process went very smoothly."   more
 
" Excellent service no breakages staff could not have been more helpful. Job well done. "   more
 
" Many thanks! Difficult day made easy. Can't thank you enough!"   more
 
" Removal firm stayed calm and helped keep us calm. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 84%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

access 7
accommodating 8
Adam 12
arrived 8
Baters 112
best 16
better 14
brilliant 18
care 24
careful 30
cheerful 39
class 15
courteous 53
Difficult 18
efficient 71
Excellent 118
extremely 30
Friendly 80
furniture 21
good 50
Great 34
guys 16
happy 16
hard 34
helpful 158
Highly 35
impressed 16
packing 24
people 14
pleasant 28
pleased 32
Polite 65
problems 13
professional 54
property 14
really 19
recommend 100
recommended 20
removal 68
Removals 23
satisfied 20
service 140
smoothly 20
storage 15
stressful 14
team 57
Thank 36
trouble 37
working 13
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Mar 2019
Recommended by customer in EX11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
50.7353, -3.2719
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Both properties had tricky vehicle access. The chaps worked really hard to fully unload at the destination property.
 
Cost: £1740

"All of the Bater's chaps were polite, friendly and extremely doliging. Nothing was too much trouble. Absolutely nothing broken or damaged. The whole process went very smoothly."
 
 
 
 
Team:
Carl Connor Nick
 
 
 


Review 23 Jan 2019
Recommended by customer in BS15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.4562, -2.4939
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1830

"Excellent service no breakages staff could not have been more helpful. Job well done. "
 
 
 
 
 
 


Review 18 Jan 2019
Recommended by customer in EX11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
50.7540, -3.2710
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Seamless, many thanks, great consideration shown for our cat!! (local move)
 
Cost: £300

"Many thanks!
Difficult day made easy. Can't thank you enough!"
 
 
 
 
Team:
Shirley Nic
 
 
 


Review 9 Jan 2019
Recommended by customer in TQ14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
50.540307, -3.512708
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 room in sheltered house team had to contact our friends 1/2 hr before arriving so they could let them in. They were prompt courteous and quick at both collection and delivery.
 
Cost: £930
 
 
 
 


Review 17 Dec 2018
Recommended by customer in GX2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very stressful. Exchange of contracts on day of moving with simulates completion. Very late moving into new property. Stress and delays caused by solicitors.
 

"Removal firm stayed calm and helped keep us calm. "
 
 
 
 
Team:
David Davi
 
 
 


Review 14 Dec 2018
Recommended by customer in DT7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
50.7236, -2.9430
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a second floor flat with useless tiny lift into a house 'with 24 outside steps'. Included was a piano, and loads of boxes of books/albums etc.
 
Cost: £1470

"All done without a word regarding difficulty of access, Nor grumble about weighty boxes, many delivered to the upstairs of the house. Some large, heavy, awkward item too. On time, efficient, hard and steady working. Polite./ The best part of our move."
 
 
 
 
Team:
Nick Jason
 
 
 


Review 23 Nov 2018
Recommended by customer in EX10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
50.6784, -3.2475
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of furniture and effects to storage. 2 Month subsequent removal from storage to new property. Items of furniture dismantled and reassembled.
 
Cost: £1180

"Very pleased. "
 
 
 
 
Team:
Jason Dave Dave Nick
 
 
 


Review 12 Oct 2018
Recommended by customer in EX10
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
50.6913, -3.2402
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very impressed with the team. They worked very quietly and diligently and very competently. Even connects washing machine. Had trouble getting dinning room table in and persevered until a solution was found.
 
Cost: £750

"Excellent Service"
 
 
 
 
Team:
Dave Davi
 
 
 


Review 7 Oct 2018
Recommended by customer in EX15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.8187, -3.3476
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from large 6 bed house taking three days. Difficult access along narrow lane required 3 smaller van. Remover did all packing.
 
Cost: £3900

"Great service. Removal man in liverial clothes. Smart, courteous, helpful. Worked hard, tuned up on time, all good. I would recommend them. "
 
 
 
 
 
 


Review 1 Oct 2018
Recommended by customer in EX14
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.794093, -3.201071
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
As usual the tricky removal was handled efficiently. Everything corrected packed, looked after and delivered exactly where required.
 
Cost: £336

"If you want a reliable, professional removal then Baters are always our first call. Have had six experiences so far and keep coming back. "
 
 
 
 
 
 


Review 25 Sep 2018
Recommended by customer in EX9
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.6342, -3.3176
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Baters had to move items from two houses to our new house and it was complicated but they all had smiles on their faces and nothing was too much trouble.
 
Cost: £1160

"Lovely company - lovely staff - wouldn't use anyone else."
 
 
 
 
Team:
Dave Dave Jason Nick
 
 
 


Review 17 Sep 2018
Recommended by customer in EX14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
50.7953, -3.2192
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They helped to make move less stressful - everything ran smoothly. May be should have checked lorry size would fit.
 
Cost: £1740

"Excellent would recommend. "
 
 
 
 
 
 


Review 17 Sep 2018
Recommended by customer in EX10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
50.7211, -3.2209
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move involved taking goods from a 4 bed house to a 4 bed house 3 miles away.
 
Cost: £2640

"There was a great deal of goods to remove, requiring 4 lorries to effect. This took 3 days of heroic effort by the removal team, who were, each and every one of them charming, cheerful and most helpful. Full marks to this superb team!"
 
 
 
 
 
 


Review 10 Sep 2018
Recommended by customer in EX12
50.7038, -3.0730
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"They were excellent! I would use them again and recommend them to all."
 
 
 
 
 
 


Review 3 Sep 2018
Recommended by customer in EX9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.6316, -3.3468
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Everything went extremely well.
Excellent packing great care taken
Grand piano was no problem.
 
Cost: £4230

"All the team was very polite and looked after us well. Great relief to see the piano arrive safely with no problems.
Many thanks glad we chose a local company."
 
 
 
 
 
 


Review 23 Aug 2018
Recommended by customer in GL54
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.9721, -1.9648
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full house move from Devon to Gloucestershire.
 
Cost: £1740

"Excellent service. Polite, tidy workers who welling undertook tasks. "
 
 
 
 
Team:
David Jason Dave Finlay
 
 
 


Review 23 Aug 2018
Recommended by customer in EX10
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
50.6872, -3.2384
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From home to bungalow 10 miles including packing.
 
Cost: £1296

"Prompt arrival, packing done carefully, no problems at all. "
 
 
 
 
Team:
Jason
 
 
 


Review 16 Aug 2018
Recommended by customer in EX9
50.6294, -3.3360
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1100

"David and Janson could not have been more helpful.
Nothing was too much trouble."
 
 
 
 
Team:
David Jason
 
 
 


Review 15 Aug 2018
Recommended by customer in SY8
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
52.3676, -2.7168
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1st and 2nd August 2018 To pack and removal from 1 Jubilee means, Seaton, Ex12 2WE to 14 Clifton Crust Sudlow SY8ITz
Monstay Farm, Burton
Orleton
 
Cost: £1668

"Very swift and smooth removal by a polite and hard working team."
 
 
 
 
Team:
Leslie Knight Angela Knig
 
 
 


Review 10 Aug 2018
Recommended by customer in EX33
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.1046, -4.1503
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large property, large furniture, 50 pots and tubs of flowers.
 
Cost: £10000

"The team were brilliant. They were helpful, courteous, hard working and all round stars. We can find no fault in their work in would gladly recommend Baters to anyone. "
 
 
 
 
Team:
Dave And 2 Othe
 
 
 

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