Baters Removals

The Depository, Tipton Roller Mills, Tipton St.John, Lancercombe
Sidmouth
Devon
EX10 0JX

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.7/10
639 reviews since 2008
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 639 reviews since 2008
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The whole move went very well and we were very happy with all members of the Baters "Team" that were involved. Whilst not the cheapest contractor to quote, we felt our money was well spent and especia...."   more
 
" Excellent"   more
 
" All easy. Appreciated help to put furniture in place and construct bed "   more
 
" Commor and Carl were excellent every thing was carried our very professionally "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 93%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 83%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 85%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Absolutely 7
access 7
accommodating 8
Adam 12
Baters 114
best 16
better 15
brilliant 18
care 25
careful 30
cheerful 39
class 15
courteous 54
Difficult 18
efficient 72
Excellent 121
extremely 31
friendly 81
furniture 22
good 51
Great 34
guys 16
happy 16
hard 34
helpful 158
Highly 35
impressed 16
packing 24
people 14
pleasant 29
pleased 32
polite 67
problems 14
professional 55
property 14
really 19
recommend 100
recommended 20
removal 68
Removals 23
Satisfied 20
service 144
smoothly 21
storage 15
stressful 14
team 59
Thank 37
trouble 38
working 13
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 10 May 2019
Recommended by customer in EX11
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Both our old and new homes suffered from restricted access and necessitated smaller vans and carefully executed packing and unpacking plans.
 

"The whole move went very well and we were very happy with all members of the Baters "Team" that were involved. Whilst not the cheapest contractor to quote, we felt our money was well spent and especially the packing up service option we included. "
 
 
 
 
Team:
David Carl Connor Jason
 
 
 


Review 29 Apr 2019
Recommended by customer in EX14
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straightend move form one house to another
only issue was a craft cupboard
 
Cost: £1020

"Excellent"
 
 
 
 
Team:
David Jason Connor
 
 
 


Review 26 Apr 2019
Recommended by customer in GL5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"All easy. Appreciated help to put furniture in place and construct bed "
 
 
 
 
Team:
David Jason
 
 
 


Review 25 Apr 2019
Recommended by customer in EX10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1050
 
 
Team:
Nick David Dave
 
 
 


Review 15 Apr 2019
Recommended by customer in EX9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £762

"Commor and Carl were excellent every thing was carried our very professionally "
 
 
 
 
Team:
Connot Carl
 
 
 


Review 15 Apr 2019
Recommended by customer in EX11
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1710

"Very prompt, courteous and efficient team. The whole process including administration was straight forward and efficient."
 
 
 
 
 
 


Review 9 Apr 2019
Recommended by customer in EX24
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
It was smooth in every way.
 
Cost: £972

"The boys were very good and took care with everything. Thank you for a very good service. "
 
 
 
 
Team:
Jason Connor Carl
 
 
 


Review 9 Apr 2019
Recommended by customer in EX10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from original house into storage, end of January 2019. Move stuff into new property 4 April 2019.
 

"No problems either end no breakages or damage polite pleasant and considerate throughout. "
 
 
 
 
Team:
Jason Cono
 
 
 


Review 3 Apr 2019
Recommended by customer
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Faultless service. Very professional. Kept informed every step of the way. "
 
 
 
 
 
 


Review 27 Mar 2019
Recommended by customer in OX17
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
No problems
 
Cost: £3180

"We could not have asked for better service. The whole team were top-line and more than help full."
 
 
 
 
Team:
David Connor Jason David
 
 
 


Review 18 Mar 2019
Recommended by customer in EX10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Home removal, packing included. Some very large potted trees also moved.
 
Cost: £3900

"Excellent service from start to finish. Baters made the process clear and simple for us. A pleasure to work with. "
 
 
 
 
Team:
Jason Connor David Carl
 
 
 


Review 15 Mar 2019
Recommended by customer in EX11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Both properties had tricky vehicle access. The chaps worked really hard to fully unload at the destination property.
 
Cost: £1740

"All of the Bater's chaps were polite, friendly and extremely doliging. Nothing was too much trouble. Absolutely nothing broken or damaged. The whole process went very smoothly."
 
 
 
 
Team:
Carl Connor Nick
 
 
 


Review 23 Jan 2019
Recommended by customer in BS15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1830

"Excellent service no breakages staff could not have been more helpful. Job well done. "
 
 
 
 
 
 


Review 18 Jan 2019
Recommended by customer in EX11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Seamless, many thanks, great consideration shown for our cat!! (local move)
 
Cost: £300

"Many thanks!
Difficult day made easy. Can't thank you enough!"
 
 
 
 
Team:
Shirley Nic
 
 
 


Review 9 Jan 2019
Recommended by customer in TQ14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1 room in sheltered house team had to contact our friends 1/2 hr before arriving so they could let them in. They were prompt courteous and quick at both collection and delivery.
 
Cost: £930
 
 
 
 


Review 17 Dec 2018
Recommended by customer in GX2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very stressful. Exchange of contracts on day of moving with simulates completion. Very late moving into new property. Stress and delays caused by solicitors.
 

"Removal firm stayed calm and helped keep us calm. "
 
 
 
 
Team:
David Davi
 
 
 


Review 14 Dec 2018
Recommended by customer in DT7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a second floor flat with useless tiny lift into a house 'with 24 outside steps'. Included was a piano, and loads of boxes of books/albums etc.
 
Cost: £1470

"All done without a word regarding difficulty of access, Nor grumble about weighty boxes, many delivered to the upstairs of the house. Some large, heavy, awkward item too. On time, efficient, hard and steady working. Polite./ The best part of our move."
 
 
 
 
Team:
Nick Jason
 
 
 


Review 23 Nov 2018
Recommended by customer in EX10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of furniture and effects to storage. 2 Month subsequent removal from storage to new property. Items of furniture dismantled and reassembled.
 
Cost: £1180

"Very pleased. "
 
 
 
 
Team:
Jason Dave Dave Nick
 
 
 


Review 12 Oct 2018
Recommended by customer in EX10
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 8/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very impressed with the team. They worked very quietly and diligently and very competently. Even connects washing machine. Had trouble getting dinning room table in and persevered until a solution was found.
 
Cost: £750

"Excellent Service"
 
 
 
 
Team:
Dave Davi
 
 
 


Review 7 Oct 2018
Recommended by customer in EX15
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from large 6 bed house taking three days. Difficult access along narrow lane required 3 smaller van. Remover did all packing.
 
Cost: £3900

"Great service. Removal man in liverial clothes. Smart, courteous, helpful. Worked hard, tuned up on time, all good. I would recommend them. "
 
 
 
 
 
 

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