Todds Removals & Storage

Unit 2 Addison Road, Chilton Industrial Estate
Sudbury
Suffolk
CO10 2YW

52.0444, 0.7477

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
623 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 623 reviews since 2010
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" All carried out with cheerfulness, speed and efficiency."   more
 
" Very friendly professional service. "   more
 
" Excellent service. Nothing too much trouble on the day."   more
 
" Very good and easy move!"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 90%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 95%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 7
amazing 10
arrived 15
bed 9
big 10
boxes 19
breakages 8
Brilliant 14
care 35
Cheerful 14
courteous 36
crew 15
definitely 20
difficult 17
efficient 78
efficiently 17
Excellent 83
experience 16
extremely 24
friendly 70
furniture 25
good 67
Great 38
guys 23
happy 23
hard 25
helpful 122
highly 17
impressed 15
packing 23
pleasant 20
pleased 30
polite 59
problems 13
professional 61
really 19
recommend 71
Removal 67
Removals 24
satisfied 19
service 113
smoothly 32
stress 14
stressful 17
team 65
thank 41
thanks 18
Todds 82
trouble 28
working 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Feb 2018
Recommended by customer in DE4
53.1338, -1.5500
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House move from Suffolk to Derbyshire.
 
Cost: £1848

"Very friendly professional service. "
 
 
 
 
 
 


Review 15 Feb 2018
Recommended by customer in GU51
 My Age: 70 + 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.2845, -0.8355
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full packing needed in an awkward old cottage, limited space to maneuver furniture.
Move to 2nd floor flat, lift not available, so hard work! 120 mile drive involved.
 
Cost: £1500

"All carried out with cheerfulness, speed and efficiency."
 
 
 
 
Team:
Andrew Adam Dave Steve
 
 
 


Review 14 Feb 2018
Recommended by customer in CO10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.0343, 0.7179
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
to Sudbury Suffolk.
 
Cost: £500

"Very good and easy move!"
 
 
 
 
 
 


Review 14 Feb 2018
Recommended by customer in CO10
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.0392, 0.7276
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House contents plus 17 garden items.
 

"Excellent service.
Nothing too much trouble on the day."
 
 
 
 
Team:
Kyle
 
 
 


Review 12 Feb 2018
Recommended by customer in IP29
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.1499, 0.7357
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight Forward.
 
Cost: £570
 
 
 
 


Review 9 Feb 2018
Recommended by customer in CO9
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.9387, 0.5900
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They were courteous and very helpful, particularly as I was really unwell during the move.
They paid good attention to all my treasures and were very respectfull throughout.
 

"I wouldn't hesitate to recommend this firm to anyone."
 
 
 
 
 
 


Review 24 Jan 2018
Recommended by customer in CO6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.9302, 0.8753
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from a 4 bedroomed house to a 3 bedroomed house. Steep narrow stairs.
 
Cost: £1400
 
 
 
 


Review 16 Jan 2018
Recommended by customer in CT1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.2724, 1.0943
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From a school house at the end of a drive to a private house, including garden sculptures, brass rubbings and multiple pictures.
2 sofas were carried into the new address through the side doors garden and patio door despite an array of pots, 2 wrought iron stand and a cattle trough having been left behind on the patio by other removers.
 
Cost: £3700

"I reported a minor glass breakage due to uncharacteristically negligent packing. But was later told quite courteously in a recorded message on the answerphone that this was a little too late to claim for. I had phoned over Christmas to report the breakage when the office was not manned, our having moved in the week before. The cost to me of repairing the glass in a picture with sentimental value to my wife was 4 (rhino glass, Canterbury).
"
 
 
 
 
Team:
Adam Dave Tony Kyle Simon
 
 
 


Review 11 Jan 2018
Recommended by customer in YO42
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.9218, -0.7734
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Suffolk to Yorkshire.
Accident on __ which delayed our arrival.
 

"The two men worked with great care and expertise.
And took their initiative and unloaded ahead of our arrival (without approval) and everything was perfectly placed.
Great job.
Very pleased."
 
 
 
 
Team:
Kyle Barr
 
 
 


Review 5 Jan 2018
Recommended by customer in IP33
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.2484, 0.7181
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving out - there was only a footpath in front of the house.
So further to walk.
 
Cost: £1092

"Move went very smoothly.
Removal men very efficient, quick, thorough and polite."
 
 
 
 
Team:
Barry
 
 
 

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