Todds Removals & Storage

Unit 2 Addison Road, Chilton Industrial Estate
Sudbury
Suffolk
CO10 2YW

52.0444, 0.7477

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
588 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 588 reviews since 2010
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Carried out in a professional manner(as was to be expected) by some nice employees No complaints from my sister( the client) Thank You ."   more
 
" Very Polite, helpful."   more
 
" Complex. Process as sorting received 1/2 way through. All very well done by todds at and team reasonable price excellent staff and communication. very helpful removal men and very competent very satis...."   more
 
" He has a fantastic memory and enthusiasm for his job."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 90%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 95%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 7
agreed 6
arrived 14
boxes 17
brilliant 12
care 31
cheerful 14
courteous 34
Crew 13
definitely 19
delivered 12
difficult 15
Efficient 68
efficiently 15
excellent 78
experience 16
extremely 22
fantastic 12
friendly 66
friends 12
furniture 24
Good 64
Great 33
guys 19
happy 22
hard 25
helpful 118
highly 17
impressed 15
packing 22
pleasant 19
pleased 28
Polite 56
problems 12
professional 59
really 17
recommend 67
removal 62
Removals 24
satisfied 19
service 108
smoothly 28
stress 12
stressful 17
team 62
Thank 39
thanks 18
Todds 80
trouble 25
working 15
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 21 Sep 2017
Recommended by customer in CO6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
51.9246, 0.7068
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1780
 
 
 
 


Review 20 Sep 2017
Recommended by customer in CO8
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.9599, 0.7736
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving some furniture to a different house, moving other furniture between rooms or downstairs in original house.
 
Cost: £295
 
 
 
 


Review 15 Sep 2017
Recommended by customer in SS0
51.5363, 0.6835
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Carried out in a professional manner(as was to be expected) by some nice employees No complaints from my sister( the client)
Thank You ."
 
 
 
 
 
 


Review 15 Sep 2017
Recommended by customer in CO6
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.8685, 0.6848
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Piano.
 
Cost: £500

"Very Polite, helpful."
 
 
 
 
 
 


Review 14 Sep 2017
Recommended by customer in CO10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.0775, 0.5813
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
*Transfer of furniture from yellow storage colchester to todds, Suborn.
*transfer of furniture to house.
*Storage of furniture / goods.
*Storage of furniture from storage to new house
 

"Complex. Process as sorting received 1/2 way through. All very well done by todds at and team reasonable price excellent staff and communication. very helpful removal men and very competent very satisfied customer.
"
 
 
 
 
 
 


Review 6 Sep 2017
Recommended by customer in BT40
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
54.8676, -5.8279
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move went well. Barry was fantastic and all our home was delivered safely. cant praise him enough.
 

"He has a fantastic memory and enthusiasm for his job."
 
 
 
 
Team:
Barrys Team
 
 
 


Review 29 Aug 2017
Recommended by customer in CO10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.0725, 0.6479
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £670

"Great service.
Thanks."
 
 
 
 
 
 


Review 24 Aug 2017
Recommended by customer in CO6
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.9428, 0.6920
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from one end of the country to the other.3 bed house.
 

"The removal men coped without my being present due to a car breakdown mid journey. Almost everything was done by the time I arrived several hours later than them. "
 
 
 
 
 
 


Review 24 Aug 2017
Recommended by customer in DE73
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.8774, -1.4336
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Home move from Suffolk to Derby.
Quick effective service.
No challenges.
 

"Efficient services, friendly and very competent.
Professional and very good at what they do."
 
 
 
 
Team:
Tony Adam
 
 
 


Review 17 Aug 2017
Recommended by customer in CO8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.9711, 0.7791
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very good service men were very efficient.
 
Cost: £658

"Move was very good, stress free would recommend this company again."
 
 
 
 
 
 

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