Todds Removals & Storage

Unit 2 Addison Road, Chilton Industrial Estate
Sudbury
Suffolk
CO10 2YW

52.0445, 0.7474

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
643 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 643 reviews since 2010
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Excellent service. All staff very helpful and the move was completed without a hitch."   more
 
" I found Todd Removals to be very professional and helpful throughout my move. Todd's were able to adapt to allow my possessions to go into secure storage which was unforeseen at the time of initial e...."   more
 
" Excellent and so straight forward. Everyone was super efficient, caring and friendly. We could not have done better. Thank you so much."   more
 
" We obviously had a lot of packing and items to be moved. All the Todds Removal men were extremely pleasant and helpful."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 90%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 95%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 7
amazing 10
arrived 16
boxes 20
brilliant 15
care 36
careful 13
cheerful 15
courteous 36
crew 17
definitely 21
delivered 13
difficult 17
easy 13
efficient 80
efficiently 17
Excellent 88
experience 16
extremely 25
friendly 73
furniture 25
good 69
great 38
guys 24
happy 23
hard 25
helpful 127
highly 19
impressed 15
packing 24
pleasant 21
pleased 30
polite 61
problems 13
professional 65
Really 19
recommend 76
removal 70
Removals 26
satisfied 20
service 115
smoothly 32
stress 15
stressful 18
team 67
Thank 44
Thanks 19
Todds 85
trouble 29
working 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 May 2018
Recommended by customer in BH19
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
50.6224, -1.9576
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Suffolk to Dorset.
 
Cost: £3350

"Excellent service.
All staff very helpful and the move was completed without a hitch."
 
 
 
 
 
 


Review 11 May 2018
Recommended by customer in IP33
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.2277, 0.7201
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved belonging to storage for 2 weeks and then moved belongings from storage to new dwelling.
The period of storage was unforeseen at the outset but Todds were great.
 
Cost: £1722

"I found Todd Removals to be very professional and helpful throughout my move.
Todd's were able to adapt to allow my possessions to go into secure storage which was unforeseen at the time of initial engagement.
All staff and workmen were polite, careful and professional."
 
 
 
 
 
 


Review 8 May 2018
Recommended by customer in IP29
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.1602, 0.6701
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Not so much a 'move' - move an exercise in returning several items previously held in the store.
 

"Excellent and so straight forward.
Everyone was super efficient, caring and friendly.
We could not have done better.
Thank you so much."
 
 
 
 
 
 


Review 4 May 2018
Recommended by customer in CO6
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.0228, 0.9097
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1632

"We obviously had a lot of packing and items to be moved. All the Todds Removal men were extremely pleasant and helpful."
 
 
 
 
 
 


Review 30 Apr 2018
Recommended by customer in CO11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.9442, 1.0812
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two part removal from 1 location initially and then from 2 locations to 1 final destination all on the same day.
2 jobs in hotel.
 
Cost: £672

"This was a tricky situation for us as all of our items were in two storage units.
The chaps who came were friendly, helpful and prompt which made organizing and making everything easy and fluid."
 
 
 
 
 
 


Review 25 Apr 2018
Recommended by customer in CO10
 My Age: 70 + 
 I'm: Female 
52.0374, 0.7263
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"I did not arrange the details of the move, member of my family did it for me. So I was not aware of the contract terms. However the only problem I knew of was the electric wheel chair initially want to the wrong place, but that was quickly put right. Overall was very satisfied."
 
 
 
 
 
 


Review 19 Apr 2018
Recommended by customer in TA3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
50.9506, -3.1214
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very smooth, no damage to new house.
 
Cost: £2100

"Excellent "old fashioned service"."
 
 
 
 
Team:
David Dave
 
 
 


Review 16 Apr 2018
Recommended by customer in CO10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.0185, 0.6927
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A good, efficient service (with a smile).
Tricky property to get out of.
Steps, tricky turns and odd doorways, as well as low ceilings.
From ancient cottage to modern bungalow, so easier at other end.
 
Cost: £834

"The removals team were brilliant from the moment they arrived until the final goodbye at the new house.
We couldn't have asked for more kind, professional and understanding people.
They advised and helped from start to finish and made what started as a stressful day fun!
We cannot thank them enough and would not hesitate to recommend them, very highly!"
 
 
 
 
Team:
Tony Simon Ch
 
 
 


Review 12 Apr 2018
Recommended by customer in CM3
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.6353, 0.6117
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Show All
 
 
Customer Review
 
Well handled but promised picture boxes were not provided.
However one team member used flattered boxes and bubble wrap.
 
Cost: £1632

"Renovation work being carried out and very few boxes unpacked.
Valuable items still as delivered and unpacked."
 
 
 
 
 
 


Review 6 Apr 2018
Recommended by customer in CO4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.9180, 0.8983
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £584

"All carried out to a very much standard.
Would recommend to anyone. No breakages."
 
 
 
 
 
 


Review 4 Apr 2018
Recommended by customer in BH25
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.7612, -1.6663
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Poor weather prior to the move heavy snow.
However, all cleared on the day.
 
Cost: £1740

"Highly recommend.
Very professional and take the stress out of the day."
 
 
 
 
Team:
Pete Kyle
 
 
 


Review 29 Mar 2018
Recommended by customer in HP9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.6127, -0.6480
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £710
 
 
 
 


Review 28 Mar 2018
Recommended by customer in CO9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.9903, 0.5990
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This was to the next village, where parking can be difficult.
The stairs had a twist up top.
 
Cost: £1440

"The whole firm were excellent.
The crew were efficient, kind, thoughtful, considerate and polite.
Nothing was too much trouble."
 
 
 
 
Team:
Peter Tony Kyle
 
 
 


Review 26 Mar 2018
Recommended by customer in CO9
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
51.9482, 0.6390
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Arrived on time.
Loaded quickly and efficiently.
Very nice and considerate guys.
 
Cost: £420

"This was to move my mother who is 93.
Very good."
 
 
 
 
 
 


Review 23 Mar 2018
Recommended by customer in CT10
 My Age: 60 - 69 
51.3709, 1.4266
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 22 Mar 2018
Recommended by customer in IP7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.0822, 0.8800
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 22 Mar 2018
Recommended by customer in PL10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
50.348055, -4.217042
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We were moved during very bad weather (snow blizzard) 2 March.
They worked and drove in this. Really well done.
 
Cost: £1700

"I would like to thank the crew.
They are a credit to your company and business.
I would use your company again if required they were professional at all times.
Thanks, good job. "
 
 
 
 
Team:
Carl Dave Mar
 
 
 


Review 20 Mar 2018
Recommended by customer in CO15
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.8049, 1.1866
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving house in the worst weather in this county for 10 years brought some real challenges but the team from Todds coped with everything admirably.
 

"From the very first contact the entire team at Todds were very helpful and accomodative. we lost a purchase very close to moving but we received nothing but positive support from Todds.
When it came to moving day there was snow all over the ground as well as falling from the sky but the removal men were cheerful and made no difficulties about anything.
The whole team were a credit to the company and i would not hesitate to recommend you to anyone. "
 
 
 
 
 
 


Review 15 Mar 2018
Recommended by customer in CO10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.0418, 0.7375
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 7/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Usual problems with exchange of keys and transfer of cash.
 
 
 
 
 


Review 14 Mar 2018
Recommended by customer in CO10
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.1122, 0.7988
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £624

"An excellent service.
Delivery guys were all very friendly and did an excellent job, carried out with care.
Would definitely recommend this removal company to others."
 
 
 
 
 
 

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