Todds Removals & Storage

Unit 2 Addison Road, Chilton Industrial Estate
Sudbury
Suffolk
CO10 2YW

52.0444, 0.7477

Removers - Removals Companies

Listed under:  Removers / Removal Companies
99% recommended   Rating 9.5/10
602 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 602 reviews since 2010
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.7/10 Service Rating 9.7
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The removal men were pleasant; helpful and well mannered. They worked together swiftly and discussed all the time the best way to achieve the result of moving boxes etc. The building that was being mo...."   more
 
" Both jobs carried out courteously, efficiently and carefully. Good value for money and nice to deal with a family firm! "   more
 
" Friendly crew - caring careful with all items to be move - no damage or breakages. "   more
 
" All the guys were really helpful. Gave some great advice. Smooth easy move. Really happy with everything. Will definitely recommend."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 91%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 90%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 95%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 93%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 7
Amazing 9
arrived 15
bed 9
big 9
boxes 19
breakages 8
brilliant 12
broken 9
care 32
cheerful 14
courteous 34
crew 14
definitely 20
difficult 15
efficient 71
efficiently 17
excellent 80
experience 16
extremely 23
Friendly 69
furniture 24
Good 65
great 35
guys 20
happy 23
hard 25
helpful 121
highly 17
impressed 15
Packing 22
pleasant 19
pleased 28
polite 56
problems 13
professional 60
Really 19
recommend 69
removal 65
Removals 24
satisfied 19
service 110
smoothly 30
stressful 17
team 64
thank 40
thanks 18
Todds 81
trouble 27
working 16
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Nov 2017
Recommended by customer in CO10
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.0390, 0.7285
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I packed the boxes myself and they were well labelled so the removers were able to work swiftly and purposefully. They arrived at the new address well within the time scale.
 
Cost: £858

"The removal men were pleasant; helpful and well mannered. They worked together swiftly and discussed all the time the best way to achieve the result of moving boxes etc. The building that was being moved to was a three storey town house and they took the task in their stride. No problems occurred. Things went smoothly well done. "
 
 
 
 
 
 


Review 14 Nov 2017
Recommended by customer in CO8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.9891, 0.7263
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Two part - loads removing a baby grand piano and an upright piano to different locations.
 
Cost: £228

"Both jobs carried out courteously, efficiently and carefully. Good value for money and nice to deal with a family firm! "
 
 
 
 
 
 


Review 10 Nov 2017
Recommended by customer in CO10
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.0448, 0.7382
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Well packed, prompt attendance - removal from 3 storey house - quickly achieved.
 
Cost: £1656

"Friendly crew - caring careful with all items to be move - no damage or breakages. "
 
 
 
 
Team:
Adam
 
 
 


Review 8 Nov 2017
Recommended by customer in CO10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
52.0380, 0.7442
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 storey house, large items everything packed quickly.
New house helped with where to put boxes for better unpacking, great job.
 
Cost: £576

"All the guys were really helpful. Gave some great advice. Smooth easy move. Really happy with everything. Will definitely recommend."
 
 
 
 
Team:
Tony And Two Other Fab
 
 
 


Review 2 Nov 2017
Recommended by customer in SA73
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.7282, -5.0140
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from Halsted to Pembrokeshire in s.west wales (315 miles) was always going to be a challenge but the moving team more than rose to the challenge and were able to collect deliver and unload in less than 12 hours.
 

"Amazing organization and co-ordination by todds team; Loaded and on their way (including bacon sarnie break) in 1 1/2 total.extremely efficient,polite and friendly and no mess at all.they actually moved all our stuff into the design rooms and had left the new house before we even caught up with them. well done tood's team."
 
 
 
 
Team:
Tony Adam
 
 
 


Review 1 Nov 2017
Recommended by customer in CO15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.8123, 1.1598
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Went extremely well from start to finish, no problems. 'The crew' were friendly and helpful.
 
Cost: £612

"I had quite a lot of garden tubs and they all arrived in tact."
 
 
 
 
 
 


Review 27 Oct 2017
Recommended by customer in CO10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
52.0424, 0.8527
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very understanding and careful with our new carpets.
 
 
 
 
 


Review 25 Oct 2017
Recommended by customer in CO4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.9114, 0.8959
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move of an upright piano from Colchester to South London.
 
Cost: £384

"Very professional, with clear and prompt quotation. The move it self done again with great care. All my contacts with the company and the service was excellent. I would not hesitate to use them again or recommend them. "
 
 
 
 
 
 


Review 25 Oct 2017
Recommended by customer in IP12
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.0926, 1.3217
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To pack up and move all contents from a bungalow, to a smaller apartment for a very elderly couple. A difficult entry to first floor at the apartment and short notice.
 
Cost: £1500

"The removal men were efficient, friendly - nothing was too much trouble. Thank you for everything. "
 
 
 
 
 
 


Review 23 Oct 2017
Recommended by customer in CO10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
52.0612, 0.7480
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £720
 
 
 
 

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