C Bain of Upminster

164 Upminster Road
Upminster
Essex
RM14 2RB

51.5585, 0.2381

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
401 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 401 reviews since 2006
 
 
 
Sales & Support 9.9/10 Sales & Support Rating 9.9
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Andy and all the guys were brilliant, very polite and respectful. Even though we were still un-loading boxes at 9.30 they still stayed happy and positive."   more
 
" We were recommended to C Bain and the service was brilliant. The team were very careful and the move was completed within approx 4 hours. Especially good for us as our completion happened at 1 pm so w...."   more
 
" We were very impressed with the speed, efficiency and politeness of all the team. We'd definitely recommend Bain of Upminster."   more
 
" The team explained what we are getting for the price clearly from the beginning when we book the service. Although the team came from the other side of London, thet arrived on time early in the mornin...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 96%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 13
Andy 39
arrived 9
Bain 40
Bains 27
belongings 11
best 11
brilliant 14
C 16
care 20
careful 13
caring 10
certainly 13
class 14
considerate 9
courteous 50
definitely 27
easy 10
efficient 49
Especially 8
Excellent 71
extremely 33
family 22
fault 16
free 22
friendly 42
friends 26
good 33
great 21
happy 21
hard 31
helpful 80
Highly 34
impressed 16
packing 19
pleased 18
polite 103
professional 60
property 18
recommend 101
recommended 16
removal 41
service 113
stress 29
stressful 17
team 70
thank 22
trouble 32
Upminster 22
working 17
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Dec 2017
Recommended by customer in RM1L
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £60
 
 
Team:
Andy Paul
 
 
 


Review 11 Dec 2017
Recommended by customer in SS1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5370, 0.7313
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Andy
 
 
 


Review 6 Dec 2017
Recommended by customer in RM11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.5772, 0.2122
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a five bed house to a 3 bed semi. Furniture was larger then we realized and certain items didn't fit where we wanted them. Keys were also late so didn't finish unloading boxes till 9.30.
 
Cost: £1692

"Andy and all the guys were brilliant, very polite and respectful. Even though we were still un-loading boxes at 9.30 they still stayed happy and positive."
 
 
 
 
 
 


Review 1 Dec 2017
Recommended by customer in RM11
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5651, 0.2327
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was really efficient team were very polite and helpful. Our 3 seater sofa had to be passed over the garden fence, to big to go out the front door.
 
Cost: £816

"We were recommended to C Bain and the service was brilliant. The team were very careful and the move was completed within approx 4 hours. Especially good for us as our completion happened at 1 pm so we were able to collect the keys. Everything was unpacked by 5 pm. "
 
 
 
 
Team:
Andrew Slemmings
 
 
 


Review 17 Nov 2017
Recommended by customer in RM14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5484, 0.2423
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 2 streets away from a 3 storey house to a 2 storey.
 
Cost: £1242

"We were very impressed with the speed, efficiency and politeness of all the team. We'd definitely recommend Bain of Upminster."
 
 
 
 
Team:
Andy
 
 
 


Review 15 Nov 2017
Recommended by customer in Rm14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5570, 0.2706
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from West London to Essex which involed moving heavy buld item e.g.sofa, bed down flights of narrow stairs.
 
Cost: £800
 

"The team explained what we are getting for the price clearly from the beginning when we book the service. Although the team came from the other side of London, thet arrived on time early in the morning. Very polite and very impressed with their professional attitude. Our lift was broken and the team have no problem moving all items down the stair and they have prepared well to protect handrails and the stair. Throughout the whole process we are stress fee and after unloading and fixing all the furniture they walked round with us to make sure we are happy before they leave. Excellent team. Highly recommended."
 
 
Team:
Andy and team
 
 
 


Review 8 Nov 2017
Recommended by customer in NP25
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.7791, -2.6814
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A 180 miles move to the country which involved a narrow lane, thus a small vehicle was required to trans-ship all our belonging from two large removal lorries.
 

"Moving is stressful especially when it is a distance and an environment with which you are not familiar. From the very beginning to the very end we could not fault in any way. All the lads from C Bain who certainly eased our stress and were helpful in every way. All whom we encountered were polite, friendly and extremely helpful. "
 
 
 
 
Team:
Andy Paul Steve Terry
 
 
 


Review 6 Nov 2017
Recommended by customer in RM11
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.5641, 0.2332
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We recently moved from a 4 bed house to a 3 bed house
 
Cost: £700
 

"Andrew and his team recently moved us from a 4 bed house to a 3 bed house and I have to say they were fantastic from start to finish.

Very friendly
smartly dressed
Very accomodating

The guys had some time straits due to people moving out but they were amazing and made moving very easy, we cannot thank them enough.

I would highly recommend them to anybody looking to move."
 
 
Team:
Andrew Bain & his team
 
 
 


Review 27 Oct 2017
Recommended by customer in RM11
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5641, 0.2332
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Completed early, very quick to load lorry.
Upon arrival to property people had not finished moving out, found Bains very helpful on getting us into the property asap. Our Neighbours have commented how efficient C Bains were.
 

"C Bains made our move less stressful.
Found them very polite and professional, made the move easy.
Everyone who saw C Bains moving us commented how good they were.
Will defiantly use this company again, if we move again!"
 
 
 
 
 
 


Review 20 Oct 2017
Recommended by customer in YO62
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
54.2470, -1.0570
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2270

"I cannot fault the service we received. We were kept informed from start to finish."
 
 
 
 
 
 

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