C Bain of Upminster

164 Upminster Road
Upminster
Essex
RM14 2RB

51.5585, 0.2381

Removers - Removals Companies

Listed under:  Removers / Removal Companies
100% recommended   Rating 9.8/10
415 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 415 reviews since 2006
 
 
 
Sales & Support 9.8/10 Sales & Support Rating 9.8
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.8/10 Packing & Handling Rating 9.8
The firm took care in packing and handling our property

 
Collection & delivery 9.9/10 Collection & delivery Rating 9.9
Our property was collected and delivered as agreed

 
Service 9.9/10 Service Rating 9.9
The staff were presentable punctual and polite

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The removal team were very friendly, polite and clean. Very efficient, made our move so much easier. Excellent service."   more
 
" An exceptional level of service in every inspect. Extremely professional, polite and helpful. 10/10."   more
 
" Very pleased with service."   more
 
" Both men were very friendly and professional. My move was very quick with no problems."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 96%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 97%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 86%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 88%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 13
Andy 39
arrived 11
Bain 41
Bains 28
belongings 11
best 11
brilliant 14
C 17
care 21
careful 13
caring 10
certainly 13
class 16
considerate 9
courteous 51
definitely 27
easy 11
efficient 51
Excellent 78
experience 12
Extremely 35
family 23
fantastic 14
fault 18
finish 13
free 24
friendly 46
friends 27
good 34
great 23
happy 22
hard 31
helpful 82
highly 36
packing 19
pleased 19
polite 107
professional 64
property 19
recommend 104
removal 44
service 121
stress 31
stressful 17
team 76
Thank 22
trouble 34
Upminster 22
working 17
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 18 Apr 2018
Recommended by customer in CO15
 My Age: 70 + 
 I haven't used this business before 
51.8115, 1.1645
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1038

"The removal team were very friendly, polite and clean.
Very efficient, made our move so much easier.
Excellent service."
 
 
 
 
 
 


Review 26 Mar 2018
Recommended by customer in NE29
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.0211, -1.4525
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"An exceptional level of service in every inspect.
Extremely professional, polite and helpful.
10/10."
 
 
 
 
 
 


Review 28 Feb 2018
Recommended by customer in CO5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.8102, 0.7543
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Our furniture and clothing etc were all packed,securely wrapped together with all crockery, cutlery,glasses and all breakables.
This was done very professionally.
 
Cost: £4500

"Very pleased with service."
 
 
 
 
 
 


Review 27 Feb 2018
Recommended by customer in RM12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5599, 0.2186
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving personal belongings. No furniture challenge - stairs with baby gate
 
Cost: £144

"Both men were very friendly and professional. My move was very quick with no problems."
 
 
 
 
 
 


Review 26 Feb 2018
Recommended by customer in CM14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.6116, 0.3083
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed terrace house to a 4 bed detached. Also picking a bed up from a different address complete pack and move service.
 
Cost: £1422

"Excellent couldn't have asked for anymore from Andrew and his team. From the start, they worked around what we needed and nothing was too much trouble. The entire team were very friendly and professional."
 
 
 
 
 
 


Review 22 Feb 2018
Recommended by customer in CM15
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.6229, 0.3229
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Picking from 2 locations plus lots of packing.
 
Cost: £1333

"Excellent team.
Could not fault.
Will use again."
 
 
 
 
 
 


Review 22 Feb 2018
Recommended by customer in RM12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5497, 0.2281
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from Hornchurch to Leigh on sea to a slightly smaller property.
 
Cost: £1182

"All the team (Andy, Bill, Paul and Kevin) worked tirelessly for over 10 hours and did nothing but smile, laugh.
All were extremely professional, polite and courteous the only removal firm I will ever use."
 
 
 
 
Team:
Andy Bill Paul Kevin
 
 
 


Review 7 Feb 2018
Recommended by customer in RM14
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.5490, 0.2457
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving a detached house 2 storey heights into a bungalow which had difficult access to the front door on the side.
 

"The team took great care to protect vulnerable items prove to damage (Mattresses particularly) and protected all floors and stairs(Where applicable).
Suffice to say all arrived and put in place without any markings or visible damage."
 
 
 
 
Team:
Andy
 
 
 


Review 26 Jan 2018
Recommended by customer in CM8
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.7897, 0.6376
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Farnham to Witham.
 

"First class service.
Very quick and friendly.I am very happy with the service I received."
 
 
 
 
 
 


Review 26 Jan 2018
Recommended by customer in SS5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
51.6018, 0.6445
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent move.
The QEZ bridge was shut due to high winds causing the removal van to be late,but the men kept me informed and upto date by phone of where they were.
 
Cost: £852

"Excellent move.
The removal men are a credit to the company.
Nothing damaged.
I would highly recommend to friends and family.
Stress free move."
 
 
 
 
 
 


Review 24 Jan 2018
Recommended by customer in RH14
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.010354, -0.516764
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 2 bedroomed house to bungalow, just a normal move.
 
Cost: £774

"Cannot fault the move process handled by C Bains, Upminister. The team were respectful of me and my property. Nothing was too much trouble and I would recommend them to anyone looking for experienced removers. "
 
 
 
 
Team:
Andrew Paul Dave
 
 
 


Review 15 Jan 2018
Recommended by customer in CT10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.3618, 1.4273
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Movers had to collect and load from two different locations. Our new location limited space/access down to narrow road. This was all handled extremely well. The move was smooth and the conduct of the employees professional and courteous throughout.
 

"Thanks a very much for a smooth and stress free move/relocation process! you offer a great service and made the process easy for us. We highly recommend C Bain"
 
 
 
 
 
 


Review 3 Jan 2018
Recommended by customer in CO3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.8817, 0.8173
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent service, first class."
 
 
 
 
 
 


Review 21 Dec 2017
Recommended by customer in RM3
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.6010, 0.2483
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete package, pack whole home and garden. Then unpack, re-assemble at new address.
 
Cost: £1896

"Staff carefully packed a large quantity of China and glass, ornaments, pictures in addition to normal household effects.
I am an elderly widow and they did all they could to help and please me.
Very nice and polite staff."
 
 
 
 
 
 


Review 11 Dec 2017
Recommended by customer in RM1L
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To move Riser recliner chair only.
 
Cost: £60

"Excellent service, arrived on time, used protective cover on door, laid protection on carpets.
Covered riser recliner chair before leaving premises

Staff -
Efficient, personable and very helpful, pleasing crew. A good job done!"
 
 
 
 
Team:
Andy Paul
 
 
 


Review 11 Dec 2017
Recommended by customer in SS1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5370, 0.7313
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent service. Nothing was too much. Experienced. Went over and above."
 
 
 
 
Team:
Andy
 
 
 


Review 6 Dec 2017
Recommended by customer in RM11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
51.5772, 0.2122
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from a five bed house to a 3 bed semi. Furniture was larger then we realized and certain items didn't fit where we wanted them. Keys were also late so didn't finish unloading boxes till 9.30.
 
Cost: £1692

"Andy and all the guys were brilliant, very polite and respectful. Even though we were still un-loading boxes at 9.30 they still stayed happy and positive."
 
 
 
 
 
 


Review 1 Dec 2017
Recommended by customer in RM11
 My Age: 60 - 69 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5651, 0.2327
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was really efficient team were very polite and helpful. Our 3 seater sofa had to be passed over the garden fence, to big to go out the front door.
 
Cost: £816

"We were recommended to C Bain and the service was brilliant. The team were very careful and the move was completed within approx 4 hours. Especially good for us as our completion happened at 1 pm so we were able to collect the keys. Everything was unpacked by 5 pm. "
 
 
 
 
Team:
Andrew Slemmings
 
 
 


Review 17 Nov 2017
Recommended by customer in RM14
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.5484, 0.2423
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 2 streets away from a 3 storey house to a 2 storey.
 
Cost: £1242

"We were very impressed with the speed, efficiency and politeness of all the team. We'd definitely recommend Bain of Upminster."
 
 
 
 
Team:
Andy
 
 
 


Review 15 Nov 2017
Recommended by customer in Rm14
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5570, 0.2706
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from West London to Essex which involed moving heavy buld item e.g.sofa, bed down flights of narrow stairs.
 
Cost: £800
 

"The team explained what we are getting for the price clearly from the beginning when we book the service. Although the team came from the other side of London, thet arrived on time early in the morning. Very polite and very impressed with their professional attitude. Our lift was broken and the team have no problem moving all items down the stair and they have prepared well to protect handrails and the stair. Throughout the whole process we are stress fee and after unloading and fixing all the furniture they walked round with us to make sure we are happy before they leave. Excellent team. Highly recommended."
 
 
Team:
Andy and team
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1