Roy Trevor Ltd

Jamie House, Knutsford Road
Warrington
Cheshire
WA4 1JE

53.3815, -2.5693

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.3/10
121 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 121 reviews since 2013
 
 
 
Sales & Support 8.7/10 Sales & Support Rating 8.7
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.5/10 Collection & delivery Rating 9.5
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.1/10 Value Rating 9.1
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Shaun and Pete - Great guys. Punctual, polite, very hard working! Couldn't fault the move with these 2 young men working like they did. Great job! ______ in the office ____"   more
 
" Brilliant thanks. "   more
 
" This was our 22nd house move so I can speak from experience. Very poor, expensive, and far from a convenient service. Two plus days to pack and a majority of our clothes and possessions unavailable ov...."   more
 
" Very friendly helpful staff. Would certainly recommend the firm again. Nothing was too much trouble"   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 88%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 100%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 95%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 78%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 89%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 94%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 76%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 4
address 3
arrived 3
better 3
Brilliant 4
Canít 3
careful 3
completely 3
courteous 8
crew 10
crews 3
definitely 3
delivery 4
didnt 3
efficient 11
efficiently 3
excellent 25
experience 3
Extremely 5
fantastic 4
fault 3
friendly 12
furniture 7
good 13
Great 9
guys 8
happy 8
hard 9
helped 3
helpful 22
Highly 4
like 3
needed 3
pack 4
packed 3
packing 3
particularly 4
pleasant 5
pleased 6
polite 13
problems 3
professional 8
property 5
recommend 15
removal 10
service 35
team 10
thanks 5
Trevor 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 14 Mar 2019
Recommended by customer in BS24
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.3319, -2.9139
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved to a house with long narrow pathway driver / mate were amazing !
 
Cost: £2055

"Shaun and Pete - Great guys. Punctual, polite, very hard working!
Couldn't fault the move with these 2 young men working like they did.
Great job!
______ in the office ____"
 
 
 
 
Team:
Shaun Pete Alison
 
 
 


Review 5 Mar 2019
Recommended by customer in WA4
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
53.34007, -2.554842
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Brilliant thanks. "
 
 
 
 
Team:
Shun Ste Harry
 
 
 


Review 15 Feb 2019
Not Recommended by customer in L402
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
53.6291, -2.7693
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 3/10
The firm took care in packing and handling our property
Collection & delivery 0/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 4/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Into temporary accommodation as having a new property built.
 
Cost: £3050

"This was our 22nd house move so I can speak from experience. Very poor, expensive, and far from a convenient service. Two plus days to pack and a majority of our clothes and possessions unavailable over a weekend. Not a company I would ever consider using again. "
 
 
 
 
Team:
Shaun Keith Wez Mike
 
 
 


Review 14 Jan 2019
Recommended by customer in WA4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
53.3493, -2.5463
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very friendly helpful staff. Would certainly recommend the firm again. Nothing was too much trouble"
 
 
 
 
Team:
Shaun Pete
 
 
 


Review 28 Sep 2018
Recommended by customer in SK13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
53.449855, -1.952239
 
 
Satisfaction Ratings
 
Sales & Support 5/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I felt stressed I worried when I heard the team has a finish time at 4.30 and by 2 PM we still didn't have the keys.
 
Cost: £1800

"The team arrived the day before the move and cleared most of the move when we got the keys they worked hard, fast and efficiently.

Throughout the two days they were polite and pleasant to deal with."
 
 
 
 
 
 


Review 19 Apr 2018
Recommended by customer in WA7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.3380, -2.7422
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 bedroom Victorian cottage with steep stairs with a turn.
On street parking with narrowing road.
 
Cost: £1018

"Extremely efficient, helpful and friendly service particularly when our move was delayed and furniture had to be stored: Friday - Monday AM.
Offered to pack a day early which helped free up time on Friday (although we didn't move into new property until Monday.)
Removal guys were very efficient and offered lots of support.
Lots of laughter to lighter the mood."
 
 
 
 
Team:
Shaun Alex
 
 
 


Review 16 Apr 2018
Recommended by customer in WA16
53.3498, -2.4345
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Shaun Alex J
 
 
 


Review 23 Mar 2018
Recommended by customer in WA13
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
53.3865, -2.4610
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full packing of 4 bedrooms, left at 3 downstairs rooms. Delivery to new address on next day.
Only 1 breakage which was reported and my already have been climed.
 
Cost: £1703

"All the removal men were polite and careful of our possessions, particularly our piano and Victorian furniture.
They made a stressful experience as pleasant as possible."
 
 
 
 
Team:
Nobby Roy
 
 
 


Review 8 Mar 2018
Recommended by customer in CH1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
53.2046, -2.8970
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 5 Bedroom detaching house to 2 Bedroom apartment
 

"Excellent service and very helpful."
 
 
 
 
 
 


Review 7 Jul 2017
Recommended by customer in WA4
53.3645, -2.5794
 
 
Satisfaction Ratings
 
Packing & Handling 8/10
The firm took care in packing and handling our property
Collection & delivery 0/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The initial contact and help was very good. On time day of the move the guys arrived 2 1/2 hours early so had to wait.

 
Cost: £300

"I think they thought it was our fault, which is wasn't. Better communication needed between office and the drivers.
"
 
 
 
 
Team:
Stw Ste Shaun Keith
 
 
 


Review 11 Apr 2017
Recommended by customer in TD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
55.6063, -2.4179
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight forward residential property to storage.
Storage to new residential.
 
Cost: £1949

"Excellent standard of service.

Home visit through to collection and subsequent delivery.
Superb staff on collection and delivery, polite, friendly, helpful and a great level of humour.
Both crews were superb 10 out of 10."
 
 
 
 
Team:
James Noby
 
 
 


Review 3 Apr 2017
Recommended by customer in M44
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.4437, -2.4146
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
After a stressful time prior to removal date the actual move went very smoothly and efficiently.
 
Cost: £563

"Very happy with all aspects of removal, pleasant and helpful removers. "
 
 
 
 
 
 


Review 23 Mar 2017
Recommended by customer in WA4
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
53.3630, -2.5521
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was between houses on the same road. Roy Trevor provided both a packing and moving service. There was a large amount of furniture and possessions.
 
Cost: £1219

"The service provided was professional, courteous and friendly. Everything was located in the correct place and the team were very helpful."
 
 
 
 
Team:
Mike Dave
 
 
 


Review 26 Jan 2017
Recommended by customer in WA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
53.3185, -2.6513
 
 
Satisfaction Ratings
 
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Very smooth and organised.
 
Cost: £657

"A pleasing outcome to fit potential trauma of moving home!"
 
 
 
 
 
 


Review 23 Jan 2017
Recommended by customer
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
4 part move (3 UK and 1 France) long term storage (18 months) relocation to France.
 

"Excellent service, very helpful staff both in office and removals team.
Would recommend Roy Trevor having used them before"
 
 
 
 
Team:
Mike Stu Simon Keith
 
 
 


Review 29 Nov 2016
Recommended by customer in WA5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
53.3951, -2.6193
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Challenges : glass heavy furniture, oil paintings. Grandfather clock that required export packing and safe handling.
 
Cost: £1445

"Excellent crew. Lone female with elderly mother, so moving was particularly daunting. Kind, considerate and supportive crew made the 2 days go smoothly. Same crew have moved me 3 times and have gone above and beyond to support me all the way."
 
 
 
 
Team:
Shaun James Phil
 
 
 


Review 31 Aug 2016
Recommended by customer in CH3
 My Age: 40 - 49 
 I'm: Male 
53.1733, -2.8172
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 15 Aug 2016
Recommended by customer in CH3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
53.2165, -2.7380
 
 
Satisfaction Ratings
 
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A move from a 4 bed semi to a 3 bed detached. Distance of about 30 miles. Move included packing.
 
Cost: £1377

"The team were professional and very polite. They packed the house efficiently and thoroughly ensuring delicate items were well protected. As a result of a 2 1/4 delay on the motorway we were behind schedule on arriving at the new property. We were met by numerous other crews from Roy Trevor and the lorries were unloaded in less then a hour. The team were nothing short of exceptional throughout. "
 
 
 
 
 
 


Review 4 Aug 2016
Recommended by customer in CW6
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
53.2069, -2.7124
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was carried out using 2 smaller vans as access was difficult. The men worked very hard to negotiate the stairs with heavy oak furniture.
 
Cost: £1901

"The service was excellent as usual. It was a pleasure to have the workmen in our home."
 
 
 
 
Team:
Benny Kevin Nigel Dave
 
 
 


Review 3 Aug 2016
Recommended by customer in WA1
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
53.3989, -2.5616
 
 
Satisfaction Ratings
 
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Excellent service by a friendly and helpful team. Punctual and very efficient and handled our items with care.
 

"Really glad we used your service and didn't attempt to move ourselves! We've realised that a good removal company makes all the difference, and takes at least some of the stress out of moving day. We would happily recommend Roy Trevor to anyone else about to move house."
 
 
 
 
 
 

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