Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

52.5718, 0.8597

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
1747 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 1747 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We moved on the hottest day in May. Not a good idea!!"   more
 
" The team worked very hard and efficiently. I do finished several hours earlier than expected. They were friendly and helpful, made the whole move much more pleasant man it might have been. "   more
 
" From the first visit by Mr. Howlett and one or two phone calls, the whole move was without incident and carried out very efficiently. I found all staff to be very helpful and courteous."   more
 
" All four removal men were polite, friendly and professional. They handled our possessions with such care and were incredibly prompt at getting us moved. They made a potentially very stressful experi...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 95%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 84%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 35
arrived 59
boxes 65
brilliant 65
care 71
careful 72
cheerful 75
courteous 151
credit 42
crew 128
definitely 49
delivery 35
difficult 50
easy 43
efficient 219
efficiently 60
excellent 292
experience 53
extremely 110
fantastic 55
finish 35
free 44
friendly 217
furniture 71
good 190
Great 111
guys 65
Hadley 173
happy 71
hard 159
helpful 348
highly 80
impressed 51
mark 45
Ottaway 165
packed 46
packing 81
Paul 35
pleasant 57
pleased 67
polite 270
professional 184
really 77
recommend 200
removal 161
service 317
stressful 88
team 216
Thank 147
trouble 77
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 May 2018
Recommended by customer in PE13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.7264, 0.1027
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"We moved on the hottest day in May.
Not a good idea!!"
 
 
 
 
Team:
Graham Craig Ray Stewart
 
 
 


Review 14 May 2018
Recommended by customer in YO32
 My Age: 60 - 69 
 I haven't used this business before 
54.0085, -1.0725
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cambridge to York, 3 days.
Success in getting on to narrow drive speeded up process. Challenge of camber getting off the advice.
Very helpful in meeting the date after another moves was unable to hold to a verbal agreement.
 
Cost: £4156

"The team worked very hard and efficiently.
I do finished several hours earlier than expected.
They were friendly and helpful, made the whole move much more pleasant man it might have been. "
 
 
 
 
Team:
Steve Jordan Tyler Ray
 
 
 


Review 14 May 2018
Recommended by customer in HU15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
53.7338, -0.5657
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Heacham, Norfolk to Elloughton, EastYorks loaded one day and unloaded the next.
 

"From the first visit by Mr. Howlett and one or two phone calls, the whole move was without incident and carried out very efficiently.
I found all staff to be very helpful and courteous."
 
 
 
 
Team:
Steve Tyler
 
 
 


Review 11 May 2018
Recommended by customer in NR10
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.6887, 1.3301
 
 
Satisfaction Ratings
 
Sales & Support 6/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 3 bed semi-detached 3 storey house to 4 bed detached house in same street.
 
Cost: £1000

"All four removal men were polite, friendly and professional.
They handled our possessions with such care and were incredibly prompt at getting us moved.
They made a potentially very stressful experience easy.
They were humorous and informative with the job.
Would highly recommend H & O and in particular the 4 men who moved us!
Thank you!"
 
 
 
 
Team:
Alex Mark Luke Jack
 
 
 


Review 10 May 2018
Recommended by customer in CO10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.0857, 0.7206
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Luke and the team could not have been more helpful, efficient and polite."
 
 
 
 
Team:
Luke Craig Rob Frankie
 
 
 


Review 10 May 2018
Recommended by customer in PE32
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.718327, 0.505306
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Challenging as well our goods were moved by hand and cart.
 

"We would like to thank Robert and Clive for all the very hard work and making our move as stress less as possible.
They worked very hard walking up and down the road with some heavy things.
Thank you both."
 
 
 
 
Team:
Robert Clive
 
 
 


Review 4 May 2018
Recommended by customer in NR26
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.93394, 1.180325
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went very smoothly from beginning to end.
Despite the poor weather. Nothing was too much trouble for the guys.
 
Cost: £906

"The guys from Hadley and Ottaway were helpful courteous and very polite throughout the move. This is the second time I have used the company and they did not disappoint at all I would thoroughly recommended them."
 
 
 
 
Team:
Ryan Luke
 
 
 


Review 2 May 2018
Recommended by customer in NR10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.7974, 1.3406
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 5/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Weekday removal.
Pack Friday, store, deliver Monday.
Customer unpacked.
Dismantling reassembling beds, dining room table, bubble wrapping sofa and bikes.
 
Cost: £1639

"A few broken items were found on unpacking.
One bed not reassembled completely.
Heating thermostat at old property damaged but too late to make claims."
 
 
 
 
Team:
Ray Steve Craig
 
 
 


Review 1 May 2018
Recommended by customer in NR13
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.6433, 1.5461
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving from 1 home to storage, then from storage to my new home 3 months later.
 
Cost: £1100

"The guys who moved me both out of the old, and into the new, were polite and courteous."
 
 
 
 
Team:
Ross Tyier
 
 
 


Review 27 Apr 2018
Recommended by customer in S45
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
53.1693, -1.4306
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving house after living at our previous address for 42 years was found to be stressful in our opinion as novices.
Although a totally frustrating experience, it was made possible by good planning and communications and a hardworking team.
 

"The only problem during the move was the loss of the wheels on a heavy piece of woodworking equipment which required lifting over the kerb not running against it!
Other than that, the five removal men were both interested in the move and were interesting in themselves to talk to.
It is not an experience we will be repeating at our age, but we are very thankful for the efficiency and hard work put into the move."
 
 
 
 
Team:
Graham Stephen Mark
 
 
 


Review 23 Apr 2018
Recommended by customer in B45
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.3904, -2.0070
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1531

"We found the company very helpful to us.
Explained everything to us.
The tradesmen who came Martin and Michael very very good.
Did everything, were happy, polite, would not let us do anything.
If we could, we would give 20/20 to them and the company. "
 
 
 
 
Team:
Martin Michael
 
 
 


Review 18 Apr 2018
Recommended by customer in IP25
 My Age: 60 - 69 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.5696, 0.8141
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved 70% of my mother's furniture from a bungalow into a secure dementia unit.
 
Cost: £594

"Move went really well, however we booked the removers to be at my mother's bungalow at 11:00, not earlier.
We arrived at 10:30 and they were on site, drinking tea, made by my mother.
My mother has dementia and we planned the day to avoid stress.
Turning up early could have caused a huge problem."
 
 
 
 
Team:
Graham Steve
 
 
 


Review 13 Apr 2018
Recommended by customer in NR6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
52.6593, 1.2775
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 9/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All staff were polite and worked hard.
Two storeys a challenge?
 
Cost: £1300

"I think they wanted to get home early.
Only criticism was on arrival. We had to wait 1 hour and to money transfer from solicitors. (Not removers fault).
However, there was a certain pressure from team leader implying I needed to gee things up otherwise he would have to put in storage.

Time was about 1-2 PM at this point and I did not take to extra pressure at this time of day."
 
 
 
 
Team:
Mark Ray Darell
 
 
 


Review 11 Apr 2018
Recommended by customer in DT9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.9456, -2.5301
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move was done over 3 days, as moving from Norfolk to Donset.
 
Cost: £1754

"Move was handled very professionally and efficiently.
From day of quotation to final unloading day.
This despite several hold-ups in exchange of contacts.
Mention must be made to the following.
Kerrie in the office, for her patience and handling of the move.
But most of all to Rob and Ryan who actually moved us.
Ryan drove from Norfolk to Donset and was fantastic throughout.
Friendly, efficiently and good company.
Rob, who drove the lorry did a brilliant job packing everything in.
Not an inch to spare.
Two very mature young men in their 20's who take a pride in their work."
 
 
 
 
Team:
Robert Ryan
 
 
 


Review 9 Apr 2018
Recommended by customer in NR19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
52.6527, 0.9584
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved the town archive comprising 1000's objects and 150 years old newspapers during the 'Beast from the East' terrible weather.
 
Cost: £936

"Fantastic team of removers who made what could have been a challenging day very easy, through fantastic teamwork and professionalism.
They were a pleasure to deal with. "
 
 
 
 
Team:
Craig Steve Tyler
 
 
 


Review 8 Apr 2018
Recommended by customer in NR21
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
52.8379, 0.8533
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 7/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Belongings going into storage for 4-6 weeks, while sale of property goes through.
The guys made a very easy job of removing my 2 large sofas from the house(which, previously caused problems).
 
Cost: £544

"I couldn't have asked for a better team of guys. They were friendly yet professional and so very helpful.
Hadley and Ottaway made an extremely stressful occasion a delightfully easy day. "
 
 
 
 
Team:
Martin Luke Ryan Leslie R
 
 
 


Review 4 Apr 2018
Recommended by customer in IP17
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
52.2465, 1.4105
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
This removal took place in a very challenging period of adverse weather and road conditions.
The quality of service, communication and support from the Hadley and Ottaway team was exceptional.
Tremendous attitude and professionalism.
 
 
 
Team:
Luke Ryan
 
 
 


Review 4 Apr 2018
Recommended by customer in NR3
52.6533, 1.2970
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Rob Luke Ross Jord
 
 
 


Review 3 Apr 2018
Recommended by customer in IP24
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.4114, 0.7573
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Items from a bungalow were moved into a house already furnished.
Challenges: Fitting everything in some went into a small annex.
 
Cost: £826

"The men were very helpful moving items about.
A wardrobe had a bar collapse which was due to 2 screws missing which they rectified even though they weren't to blame.
A chest of drawers needed to come out of the annex and taken into a bedroom in the house which they offered to do."
 
 
 
 
Team:
Ray Ross Rya
 
 
 


Review 3 Apr 2018
Recommended by customer in CB2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.1963, 0.1322
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1200

"The move team were brilliant.
Helpful, polite, patient.
They made a difficult day much easier."
 
 
 
 
Team:
Steve Craig Ro
 
 
 

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