Hadley & Ottaway

South Block, Neaton Park, Norwich Road
Watton
Norfolk
IP25 6JB

52.5718, 0.8597

Removers - Removals Companies

Listed under:  Removers / Removal Companies
98% recommended   Rating 9.6/10
1710 reviews since 2006
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 1710 reviews since 2006
 
 
 
Sales & Support 9.6/10 Sales & Support Rating 9.6
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9.5/10 Packing & Handling Rating 9.5
The firm took care in packing and handling our property

 
Collection & delivery 9.7/10 Collection & delivery Rating 9.7
Our property was collected and delivered as agreed

 
Service 9.8/10 Service Rating 9.8
The staff were presentable punctual and polite

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" With a move booked for Friday my husband was rushed to hospital on the proceeding Monday with heart failure! Panic stations! Hadely and Ottaway went alone and beyond organizing a packing team and ev...."   more
 
" Excellent! Helpful, polite and careful staff. Everything went according to plan and very timely."   more
 
" Very good service but expensive."   more
 
" Proactive and helpful removers."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 95%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 94%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 85%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 90%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 92%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 84%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

absolutely 35
arrived 58
boxes 64
brilliant 62
care 70
careful 72
cheerful 74
courteous 145
credit 42
crew 127
definitely 49
delivery 35
difficult 49
easy 40
efficient 214
efficiently 56
excellent 290
experience 50
Extremely 109
fantastic 52
finish 35
free 43
friendly 211
furniture 71
good 185
great 108
guys 62
Hadley 167
happy 70
hard 155
helpful 335
highly 79
impressed 51
Mark 44
Ottaway 159
packed 44
packing 78
Paul 35
pleasant 56
Pleased 66
polite 259
professional 182
really 74
recommend 198
removal 157
service 312
stressful 86
team 208
Thank 143
trouble 77
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 10 9 8 7 6 5 4 3 2 1

Budget:  


Review 16 Feb 2018
Recommended by customer in NR17
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
52.5320, 0.9346
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
An old building with awkward narrow stairs, low ceilings and even lower door frames all dealt with efficiently, professionally and with a smile.
 
Cost: £1500

"With a move booked for Friday my husband was rushed to hospital on the proceeding Monday with heart failure!
Panic stations!
Hadely and Ottaway went alone and beyond organizing a packing team and even extra help to unload when delays in completion meant we didn't get keys until 4.51 pm.
We cannot praise this company highly enough for the support, care and effort they gave us.
The crew work amazing.
Thank you!"
 
 
 
 
Team:
Mark Craig Ross
 
 
 


Review 14 Feb 2018
Recommended by customer in IP30
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.1467, 0.7900
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 day move:
Pack-day 1.
Pack and move-day 2.
Finish delivery-day 3.
 
Cost: £2040

"Excellent!
Helpful, polite and careful staff.
Everything went according to plan and very timely."
 
 
 
 
Team:
Graham Alf Clive
 
 
 


Review 12 Feb 2018
Recommended by customer in DA13
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
51.3670, 0.3632
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 3/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Dereham Norfolk to Meopham Kent and 3 months storage
 
Cost: £4065

"Very good service but expensive."
 
 
 
 
Team:
Luke Clive Steve Robert C
 
 
 


Review 12 Feb 2018
Recommended by customer in NR20
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6806, 0.9705
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move went smoothly.
Access to new property - private road - limited width - dealt with efficiently.
 

"Proactive and helpful removers."
 
 
 
 
Team:
Martin Jordan Ryan
 
 
 


Review 8 Feb 2018
Recommended by customer in DT1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
50.7112, -2.4586
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £7000

"Our major downsizing move was over 4 days, from Suffolk to Dorset.It was a huge effort with over 400 boxes of book and CD's. The Hadley and Ottaway Company gave us a detailed schedule with actual completion on day 3 of 4. There were 3 large vehicles and a team of 5 removers.
They made a hugely stressful move so much better, and over the 4 days we got to know them very well. Right from the start they were all warm, friendly and all had great sense of humour. They were absolutely brilliant, and were a real unit that seemed to work so well with each other. What we thought were huge tasks were dusted off by them-the packing was really done efficiently. By day 3 and 4 they all felt like family, they worked long hours from 7.30 till late, and nothing was ever any trouble. We were actually sad to see them go on day 4 as they had become such a part of the furniture (Sic) since then as we slowly unpack the mass of boxes we are still praising them for the way they had packed the fragile items- and Steve, who did this task must be congratulated for the safe protected wrappings.
Cannot find words big enough to recommend them, they were absolutely brilliant. They made what we felt was a difficult move into something easy, and did it all non-stop efficiency and fun. We have already recommended them to somebody who asked how it all went. They all need a pay rise or a least a bonus.
"
 
 
 
 
Team:
Jordan Steve Ryan Luke Ma
 
 
 


Review 8 Feb 2018
Recommended by customer in PO8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
50.8994, -1.0111
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1770

"Everything went well and we were very pleased with the way things were handled."
 
 
 
 
Team:
Rob Ross
 
 
 


Review 6 Feb 2018
Recommended by customer in NR25
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
52.9128, 1.1158
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Robert Steve Clive Mark
 
 
 


Review 1 Feb 2018
Recommended by customer in CT10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
51.3602, 1.4368
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Delivery out of storage.
The staff are excellent and work very hard.
The goods have been stored safely for a number of years. However the costing of delivery out of storage appears to be over charged to what happens
 
Cost: £1800

"This is the second time we have paid for 2 days delivery out of storage when it only took one day.
The previous time we also had to pay for London parking for a lorry which wasn't delivery to us but to the next delivery."
 
 
 
 
Team:
Steve Stephen
 
 
 


Review 31 Jan 2018
Recommended by customer in CO7
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.9710, 1.0112
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved from 2 bed flat to county cottage with tiny, narrow staircase in which to take up furniture.
 
Cost: £1000

"The delivery team were very helpful and courteous.
Thank you, you made our move considerate less stressful and in a very short timescale."
 
 
 
 
Team:
Robert Mark Tyler
 
 
 


Review 31 Jan 2018
Recommended by customer in IP32
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.2567, 0.7098
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Arrived on time.
Professional and helpful and polite.
Great lads.
Fantastic job.
 
Cost: £770

"Excellent.
Extremely pleased with the service from start to finish.
Great job done by very pleasant lads.
Thank you."
 
 
 
 
Team:
Graham Clive Darrel
 
 
 

Back to top

» 10 9 8 7 6 5 4 3 2 1