White & Co Plc

International House, Bar End Industrial Estate
Winchester
Hampshire
SO23 9NP

51.0545, -1.3060

Removers - Removals Companies

Listed under:  Removers / Removal Companies
95% recommended   Rating 9.2/10
562 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.2 /10 Overall Rating 9.2/10
Based on 562 reviews since 2009
 
 
 
Sales & Support 9.2/10 Sales & Support Rating 9.2
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9/10 Packing & Handling Rating 9.0
The firm took care in packing and handling our property

 
Collection & delivery 9.3/10 Collection & delivery Rating 9.3
Our property was collected and delivered as agreed

 
Service 9.4/10 Service Rating 9.4
The staff were presentable punctual and polite

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" 2 young guys Ant and Darren did 80 percentage of the work. Really hard working good guys. Other 2 guys less so."   more
 
" The guys were wonderful, polite and very helpful."   more
 
" All professional."   more
 
" Excellent"   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 78%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 91%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 68%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 79%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 68%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 7
arrived 11
belongings 6
better 7
boxes 15
broken 9
care 20
careful 7
certainly 6
clearly 8
contact 6
courteous 34
credit 6
crew 17
damage 16
damaged 10
Definitely 13
Delighted 6
delivered 12
delivery 15
despite 7
didnít 8
difficult 7
easy 8
efficient 46
efficiently 8
Excellent 59
experience 12
friendly 35
furniture 23
good 61
Great 26
happy 19
hard 21
helpful 70
Packing 29
pleased 16
polite 33
professional 39
recommend 49
recommended 12
removal 49
service 103
smoothly 12
stress 14
team 53
thank 18
van 12
White 56
Whites 31
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Feb 2018
Recommended by customer in GU34
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
51.1241, -1.0857
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Large move maybe 100 cubic feet.
 
Cost: £3600

"2 young guys Ant and Darren did 80 percentage of the work. Really hard working good guys. Other 2 guys less so."
 
 
 
 
 
 


Review 9 Feb 2018
Recommended by customer in DT7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
50.7256, -2.9373
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Winchester (White's storage) to Lyme Regis.
Very steep hill and drive into the property.
 

"The guys were wonderful, polite and very helpful."
 
 
 
 
Team:
Tom Russel Tord
 
 
 


Review 8 Feb 2018
Recommended by customer in SU34
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
0, 0
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
All went smoothly.
 
Cost: £900

"All professional."
 
 
 
 
Team:
Darren Dave
 
 
 


Review 7 Feb 2018
Recommended by customer in SO42
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Over 10 years 
50.8195, -1.5759
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Went perfectly.
 
Cost: £1840

"Excellent"
 
 
 
 
 
 


Review 2 Feb 2018
Not Recommended by customer in CA14
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
54.6116, -3.4552
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 3/10
The firm took care in packing and handling our property
Collection & delivery 5/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 5/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Double address pick up and collection to storage and new house.
 
Cost: £5905

"The move should have been Tue-Friday, but they wanted to work late to finish on the Thursday.
Fridge was taken to storage instead of house which they did rectify.
One van would have done instead of 2."
 
 
 
 
 
 


Review 18 Jan 2018
Recommended by customer in SO23
51.0972, -1.2965
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Straight forward move within the village.
 
Cost: £1676
 
 
Team:
Darren Dave
 
 
 


Review 17 Jan 2018
Recommended by customer in CV8
 My Age: 70 + 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.3414, -1.5715
 
 
Satisfaction Ratings
 
Sales & Support 7/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £2300

"Packing was rushed by the buyers who wanted take possession of the property.We were able to help.
The unpackers were unable to assemble the double bed properly but it is serviced.
These are minor blemishes on an otherwise sterling performance.
Cost includes 5 weeks storage."
 
 
 
 
 
 


Review 5 Jan 2018
Recommended by customer in SP4
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
51.1591, -1.7664
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 3/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1800

"The packers did not bother to package any pictures. They traveled lovely which was a concern."
 
 
 
 
 
 


Review 5 Jan 2018
Recommended by customer in SP6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
50.9322, -1.8240
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 9/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from 2 bed semi to 3 bed semi.
Challenges - narrow paths to door, steep steps, narrow doorways.
 
Cost: £794

"They were very good and Anney in the office was friendly and very helpful."
 
 
 
 
 
 


Review 2 Jan 2018
Recommended by customer in SN9
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.3107, -1.8122
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 7/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 day move, fairly straight forward, moved 4 miles.
 
Cost: £1609

"Removal team were very good, polite and courteous."
 
 
 
 
Team:
Darren
 
 
 

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