White & Co Plc

International House, Bar End Industrial Estate
Winchester
Hampshire
SO23 9NP

51.0544, -1.3059

Removers - Removals Companies

Listed under:  Removers / Removal Companies
94% recommended   Rating 9.3/10
599 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 599 reviews since 2009
 
 
 
Sales & Support 9.5/10 Sales & Support Rating 9.5
The advice and information was helpful and all correspondence was easy to understand

 
Packing & Handling 9/10 Packing & Handling Rating 9.0
The firm took care in packing and handling our property

 
Collection & delivery 9.4/10 Collection & delivery Rating 9.4
Our property was collected and delivered as agreed

 
Service 9.4/10 Service Rating 9.4
The staff were presentable punctual and polite

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We were very pleased with the service which we received. Nothing was too much trouble for our movers, not ever the large garden plants."   more
 
" First class service - very pleased. "   more
 
" I was very impressed by your firm and would certainly recommend them to anyone on the move! As I was on my own it was important to me to have the support, politeness and professionalism the men provid...."   more
 
" The team were fantastic"   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Code of Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Code of practice: 78%
Before the move, did your remover make you aware of the Code of Practice?
 
Description: 99%
Before the move, did your remover give you a clear description, price and timetable for the work to be carried out?
 
Loss or damage: 92%
Did your remover draw your particular attention to the contract terms relating to a). Liability for loss or damage?
 
Claims timing: 69%
Did your remover draw your particular attention to the contract terms relating to b). Time limits for making claims?
 
Cancellation: 80%
Did your remover draw your particular attention to the contract terms relating to c). Cancellation / postponement rights and charges?
 
Protection options: 95%
Before the move, did your remover explain your insurance or other protection options?
 
Claims procedure: 69%
Before the move, did your remover make you aware of the procedure for making claims and to whom complaints should be referred?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 8
arrived 12
bad 6
belongings 6
better 7
boxes 18
broken 9
care 21
careful 7
certainly 7
clearly 8
conditions 6
contact 6
courteous 37
crew 17
damage 16
definitely 14
delivered 12
delivery 15
efficient 49
excellent 62
experience 14
free 12
friendly 38
furniture 23
Good 66
great 32
H 12
happy 19
hard 24
helpful 76
packing 32
pleased 19
polite 36
professional 41
Really 12
recommend 52
recommended 13
removal 53
service 111
smoothly 15
stress 16
stressful 12
team 56
Thank 20
van 12
White 60
Whites 35
Winchester 12
working 12
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 11 Mar 2019
Recommended by customer in EX13
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.7757, -3.0777
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moved for a 3 store Victorian house to a small cottage down a single track lane. Challenges were small staircase access in the cottage which presented problems with a large super king mattress.
 
Cost: £4400

"We were very pleased with the service which we received. Nothing was too much trouble for our movers, not ever the large garden plants."
 
 
 
 
Team:
Steve Russ Joe
 
 
 


Review 6 Mar 2019
Recommended by customer in RG25
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.2421, -1.2768
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"First class service - very pleased. "
 
 
 
 
Team:
Jez John
 
 
 


Review 25 Feb 2019
Recommended by customer in SO22
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
51.0744, -1.3329
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move was downsize from a 4 bedroom to three bedroom house. There was quite a lot of garden furniture and an arbour which had to be taken apart to move but this was dealt with effortlessly.
 
Cost: £1498

"I was very impressed by your firm and would certainly recommend them to anyone on the move! As I was on my own it was important to me to have the support, politeness and professionalism the men provided. The packing was so impressive and it was fantastic to have all the boxes so well labelled. Unpacking and moving in was so easy as a result."
 
 
 
 
Team:
John Mark Tony
 
 
 


Review 19 Feb 2019
Recommended by customer in SO24
 My Age: 30 - 39 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.0822, -1.1610
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
3 bed semi to 4 bed detached
 

"The team were fantastic"
 
 
 
 
Team:
Eddie Toop Denny Anderson
 
 
 


Review 15 Feb 2019
Recommended by customer in SP1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.0734, -1.7897
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving 3 bedroom house into 2 bed house in Salisbury had to separate husband's and wife's stuff.
 
Cost: £1660

"A brilliant team
Adviernd knew her stuff and was spot on with her predictional.
Jeb, Josh and Mark were very friendly and helpful and looked after it all very well. I would definitely call on White & Co if I moved again. Thank you guys."
 
 
 
 
Team:
Jeb Josh Mark
 
 
 


Review 5 Feb 2019
Recommended by customer in SO24
 My level of experience of similar services: Average 
 I haven't used this business before 
51.0532, -1.1690
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Split over two days the two men moved a 3 bed town house and shed into a 4 bed country home.
 
Cost: £1580

"Josh and Brian from the Winchester branch were great, on time, flexible, friendly, efficient and focused. It was a big relief to me after a bad experience with other firm a year."
 
 
 
 
Team:
Josh Bria
 
 
 


Review 5 Feb 2019
Recommended by customer in PO31
50.7670, -1.3107
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Helpful and efficient.
 
 
 
 
 


Review 25 Jan 2019
Recommended by customer in PO36
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
50.6662, -1.1883
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1900

"Everything went very smoothly. No complaint. I was pleased with the company."
 
 
 
 
Team:
Russell
 
 
 


Review 3 Jan 2019
Recommended by customer in SO53
50.9965, -1.3629
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House Move
 
Cost: £2301

"V.Good Service
Throughout"
 
 
 
 
Team:
John Tom Lewis Josh
 
 
 


Review 17 Dec 2018
Recommended by customer in RG17
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.4145, -1.5171
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The move went well and Russell and Luke were helpful and considerate
 

"Would have appreciated empty boxes were collected sooner than a week after the move.
Downsizing with no garage or shed meant a great deal of inconvenience especially as an elderly person. "
 
 
 
 
 
 


Review 17 Dec 2018
Recommended by customer in SO30
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
50.9063, -1.3058
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Easy
 
 
 
Team:
Josh Mark
 
 
 


Review 11 Dec 2018
Recommended by customer in TR20
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
50.1434, -5.5824
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We moved to a cottage down a narrow working farm lane 6, and Tom, Luke and Jeb was excellent through the enter move.
 
Cost: £2450

"You should be proud of you removal men Tom, Luke and Jeb."
 
 
 
 
Team:
Tom Luke Jeb
 
 
 


Review 5 Dec 2018
Recommended by customer in SO22
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
51.0412, -1.3547
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Downsizing large 4 bedroom house to bungalow with loft rooms.
Great number of outdoor and Shed /garage items.
Move carried out in heavy persistent rain and 5C
 
Cost: £2300

"Punctual, polite and efficient. An excellent service, great care taken with my possessions.
Very speedy off load in atrocious conditions to a building with some difficult access areas. "
 
 
 
 
 
 


Review 2 Dec 2018
Recommended by customer in PL12
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
50.3945, -4.2331
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
From 5 bed house in Hampshire to 3 bed house in Cornwall, transshipment required.
 

"Delighted with Tom, Jeb and Whites. "
 
 
 
 
Team:
Tom Jeb
 
 
 


Review 19 Nov 2018
Recommended by customer in BH19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
50.6140, -1.9652
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1500
 
 
 
 


Review 19 Nov 2018
Recommended by customer in BH19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
50.6140, -1.9652
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Team were slightly late as they took the ferry closing as instructed by SAT NAV
 
Cost: £1500

"They left an item behind that did not belong to us - a large silk Cambodian wall hanging. "
 
 
 
 
 
 


Review 3 Oct 2018
Recommended by customer in DN22
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
53.3270, -0.9298
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move from Wiltshire to Nottinghamshire
 

"Move went very smoothly White staff were very experienced in the packing of my property. Made the move less stressful. Would use White's again if I moved again. "
 
 
 
 
 
 


Review 17 Sep 2018
Recommended by customer in SO23
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.0587, -1.3164
 
 
Satisfaction Ratings
 
Sales & Support 10/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 10/10
The staff were presentable punctual and polite
Value 10/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move to a Victorian house with no parking plus smaller then normal doorways movers extremely flexibly and patient.
 
Cost: £1100

"Great service. "
 
 
 
 
 
 


Review 25 Jul 2018
Recommended by customer in RG28
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.2222, -1.3370
 
 
Satisfaction Ratings
 
Sales & Support 9/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 10/10
The firm took care in packing and handling our property
Collection & delivery 10/10
Our property was collected and delivered as agreed
Service 8/10
The staff were presentable punctual and polite
Value 8/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Item moved into storage for 2 months.
Some items too big to go up stairs in new property.
 
Cost: £1557
 
 
 
 


Review 17 Jul 2018
Not Recommended by customer in OX12
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.5932, -1.4515
 
 
Satisfaction Ratings
 
Sales & Support 8/10
The advice and information was helpful and all correspondence was easy to understand
Packing & Handling 9/10
The firm took care in packing and handling our property
Collection & delivery 6/10
Our property was collected and delivered as agreed
Service 9/10
The staff were presentable punctual and polite
Value 6/10
The firm\'s charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full packing service of 3 bed, 3 storey house to new house 60 miles away.
 
Cost: £1900

"Packing and removal service.
Very good, courteous hard workers but short staffed.
We were told 3 people to pack 1 day and move the next-only 2 people both days meaning half the house not packed and left after the agreed time so stressful!
As this led to them unloading at 7 PM we left we could not get them to unpack."
 
 
 
 
Team:
Russell Antony
 
 
 

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