Henry Harvey Roofing Ltd

15F York Street
Ayr
South Ayrshire
KA8 8AN

55.4687, -4.6351

Roofers

Listed under:  Roofers / Roofing
100% recommended   Rating 9.7/10
201 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 201 reviews since 2016
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The work was completed to a high standard and they tided up once finished. I have found that they are always very professional. I have used this company before and was happy to use them again."   more
 
" Quick and efficient"   more
 
" Couldn't have asked for better nice workers and very tidy and so help full"   more
 
" Exceptionally tidy workers, very happy with the work done. Firm recommended by a friend who had got firms name from trusted traders website."   more
 
About Us


We are a long established family run business that focuses on customer satisfaction.
We carry out all roofing and rendering work.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 90%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 85%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 99%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 86%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 5
approach 6
arrived 8
class 5
debris 7
delighted 6
efficient 8
efficiently 5
Excellent 36
experience 5
finish 9
finished 6
friendly 19
good 23
great 9
happy 18
hard 5
Harvey 27
helpful 14
Henry 38
highly 12
initial 5
mess 5
needed 8
phone 5
Pleasant 6
pleased 10
polite 10
problem 6
problems 6
professional 32
Prompt 6
quality 13
Quick 8
quickly 10
quote 9
reasonable 5
recommend 34
recommended 10
recommending 5
Reliable 6
repair 6
roof 6
roofing 15
service 23
standard 13
team 21
tidy 19
workers 10
workmen 10
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 15 Mar 2019
Recommended by customer in KA19
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.3250, -4.6369
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New roof tiles and guttering
 

"The work was completed to a high standard and they tided up once finished. I have found that they are always very professional. I have used this company before and was happy to use them again."
 
 
 
 
 
 


Review 15 Mar 2019
Recommended by customer in KA9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.4990, -4.5991
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof tiles replaced
 

"Quick and efficient"
 
 
 
 
 
 


Review 4 Mar 2019
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.4434, -4.6133
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New roof and cable end rough cast
 
Cost: £6900

"Couldn't have asked for better nice workers and very tidy and so help full"
 
 
 
 
 
 


Review 1 Mar 2019
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.4346, -4.6194
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleared all moss and debris from side gutters of rear dormer.
 
 
 
 
 


Review 15 Feb 2019
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.4568, -4.6330
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Checked roof and replaced missing slates
 
Cost: £96
 
 
 
 


Review 15 Feb 2019
Recommended by customer in KA10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.5412, -4.6595
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairs to garage roof.
Mixture of salted and flat roof
 

"Exceptionally tidy workers, very happy with the work done.
Firm recommended by a friend who had got firms name from trusted traders website."
 
 
 
 
 
 


Review 8 Feb 2019
Recommended by customer in KA9
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.4994, -4.6049
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof work to skew
 
Cost: £264

"Excellent company from start to end of work."
 
 
 
 
 
 


Review 8 Feb 2019
Recommended by customer in KA6
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.4283, -4.6166
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of 3 vent tiles with 3 solid tiles. I just said I wanted work done, no need for advanced quote.
 
Cost: £108

"The men turned up and did the job quickly and removed debris. Next day some one from company come to check I was pleased with the work. I was sent invoice. Very reasonable. Have used before and will use again. Reliable company."
 
 
 
 
 
 


Review 10 Jan 2019
Recommended by customer in KA19
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.353381, -4.682231
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Overhauled all roof slopes replacing. 50-60 Missing OP damaged slates.
 

"Pleasant polite and they did job well. "
 
 
 
 
 
 


Review 7 Jan 2019
Recommended by customer in KA10
55.5397, -4.6488
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Leak in ceiling so requested roof be checked to find water source.
 

"They arrived within a few hours of phone call. Excellent as not an emergency. Sealant applied around air vent. No charge trial to see if this work if not I will certainly use them for any further work. "
 
 
 
 
 
 


Review 3 Jan 2019
Recommended by customer in KA19
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.3239, -4.6372
 
 
Satisfaction Ratings
 
Quality 6/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Putting tiles on roof
 
 
 
Team:
Alan Colin
 
 
 


Review 2 Jan 2019
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.4329, -4.6156
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Reroof Dormer and renew head flashing and PVC.
 

"Henry Harvey were very good and I would use again and recommend to others."
 
 
 
 
 
 


Review 12 Dec 2018
Recommended by customer in KA10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
55.5583, -4.6545
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaned out gutter and box gutter. Roof check.
 

"I was very happy with my job from start to finish. I called and someone was out the next day, nothing was to much trouble, men sent to do the job were very tidy and polite.
Would recommend."
 
 
 
 
 
 


Review 5 Dec 2018
Recommended by customer in KA9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.4833, -4.5992
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Checked rainwater pipes were clear. Cleaned out all gutters and fitted 2 new pipe clips to rainwater pipe.
 

"Very tidy - cleaned away all debris.
Customer care excellent - on telephone too.
Quick response - straight forward to deal with. "
 
 
 
 
 
 


Review 26 Nov 2018
Recommended by customer in KA7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
55.4526, -4.6405
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Show All
 
 
Customer Review
 
Cap on flat sunlounge roof
Replace chimney with flue vent
Check and replace slates as necessary (50 slates)
 

"Excellent workmen
Prompt
Polite
Tidied up afterwards
Worked steadily throughout
Even neighbours commented on their workmanship."
 
 
 
 
Team:
Craig And 6 Others
 
 
 


Review 5 Nov 2018
Recommended by customer in KA7
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
55.4546, -4.6159
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 24 Oct 2018
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
55.4466, -4.6427
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Previously built box roof gutter was causing numerous points of water entry.
Work was undertaken to form a crown top flat roof to prevent further water ingression.
 

"A quote was provided once a positive solution was agreed to sort the issue. Although initially given a 6 week start data I was contacted requesting to begin sooner workers who arrived were polite and courteous and tidied up at end of each day.
Additional work was needed on top of original quote but nothing done until photographs of the issues were shown, and solution work agreed. On completion the area was cleaned up, and site revisited by company owner. "
 
 
 
 
 
   Business Reply:

Excellent customer who had been let down with others taking money without fixing problem.
 


Review 24 Oct 2018
Recommended by customer in KA16
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
55.6085, -4.3274
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renew dormer roof.
 

"Excellent team of man. Top quality job couldn't be happier. "
 
 
 
 
 
   Business Reply:

Very pleased to deal with this customer.
 


Review 23 Oct 2018
Recommended by customer in KA9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.5003, -4.6048
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storm damage.
Replace damaged / missing slabes;
Replace damaged ridge capping.
 

"Dealing with firm very helpful and friendly. Work carried out quickly and efficiently. "
 
 
 
 
 
 


Review 17 Oct 2018
Recommended by customer in KA7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.4507, -4.6059
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New tiles on roof:
Rough casting of side wall, Replacement of suttering front and back of house.
Pointing and replacement of bricks on chimney.
 

"A lot of work was to be done to the house so I checked out a lot of companies first made the right choice, could not be more pleased with the work.
Price was agreed before work was started.
Was given a choice of rough casting and tiles.
The lads were very nice and the site was tidied up when work was finished. Would recommend Henry to anyone. "
 
 
 
 
 
 

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