Kevin Aitken Roofing RooflineLtd

20 Glenmuir Road
Ayr
Ayrshire
KA8 9RD

55.4717, -4.6017

Roofers

Listed under:  Roofers / Roofing
100% recommended   Rating 10/10
4 reviews since 2018
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 4 reviews since 2018
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 10/10 Value Rating 10.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Would highly recommend Kevin and his team. Quoted for replacement roofline and couldn’t be beaten on price. The job was completed in two days of starting by a team of hard working and skilled tradesme...."   more
 
" Roofing squad were very hard working and tidy. Work carried out in a professional manner. I would highly recommend them."   more
 
" The guys visited on two Saturdays. Punctual discussed work to be done. Worked well and very professional attitude and quality of work. I have worked with many contractors in the last 30 years. This t...."   more
 
" Very capable, skilled craftsman. Very amiable and happy to explain what they work doing, how and why. Kevin continually popped in to see progress. Overall, excellent tradesmen, firm and superb job."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

professional 2
amiable 1
attitude 1
best 1
capable 1
continually 1
contractors 1
craftsman 1
discussed 1
excellent 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 16 Jun 2018
Recommended by customer in KA10
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.5572, -4.6386
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roofline Replacement

"Would highly recommend Kevin and his team. Quoted for replacement roofline and couldn’t be beaten on price. The job was completed in two days of starting by a team of hard working and skilled tradesmen - helpful, obliging, tidy workers. Well done all at Kevin Aitken Roofing.
"
 
 
 
 


Review 15 May 2018
Recommended by customer in KA9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.4867, -4.5999
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-tiling roof of detached 4 bedroom house and entrance porch.
 

"Roofing squad were very hard working and tidy.
Work carried out in a professional manner.
I would highly recommend them."
 
 
 
 
 
 


Review 4 May 2018
Recommended by customer in KA7
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
55.4566, -4.6386
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New fiber glass roof. Lead valley replacement pointing repairs.
 

"The guys visited on two Saturdays. Punctual discussed work to be done. Worked well and very professional attitude and quality of work.
I have worked with many contractors in the last 30 years. This team and the company are one of the best that I have worked with."
 
 
 
 
Team:
Graham David Kieran Steve Sam
 
 
 


Review 25 Apr 2018
Recommended by customer in KA7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.4445, -4.6436
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing 2 x velux windows and plaster work in roof.
 
Cost: £2400

"Very capable, skilled craftsman.
Very amiable and happy to explain what they work doing, how and why. Kevin continually popped in to see progress.
Overall, excellent tradesmen, firm and superb job."
 
 
 
 
Team:
Kieran Hendren David Mcarlie
 
 
 

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