S M Roofing & Building

13 Edison House, Fullerton Road
Glenrothes
Fife
KY7 5QR

56.1989, -3.1718

Roofers

Listed under:  Builders, Gutters / Guttering, Roofers / Roofing
99% recommended   Rating 9.7/10
91 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 91 reviews since 2011
 
 
 
Quality 9.7/10 Quality Rating 9.7
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" From initial contact (via yellow pages) to completion of work, I was consistently impressed by the attention paid to my queries and the quality of work done. All employees were thoroughly professiona...."   more
 
" Absolutely delighted with all the work. The team were all hardworking and very respectful. The roof on the cottage is very much in keeping with the age of the property. Stunning slate, all copper nail...."   more
 
" The work was completed to a high standard. The workmen on site were very friendly and explained everything clearly. Very pleased with final outcome. Very professional job."   more
 
" Guys worked very hard of and were very pleasant."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 98%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 98%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 97%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 2
agreed 6
answer 2
arrived 4
attention 2
brilliant 4
Building 6
choice 2
class 4
clean 4
cleaned 3
cleared 3
communication 2
considerate 2
contact 4
courteous 3
definitely 4
delighted 7
easy 2
efficient 7
efficiently 3
employees 4
excellent 18
explained 2
finish 4
friendly 9
friends 4
Good 11
Great 6
happy 10
helpful 5
Highly 8
mess 7
pleased 6
polite 9
professional 13
quality 5
quote 4
recommend 17
roof 4
Roofing 12
satisfied 4
service 5
SM 5
standard 13
Stevie 6
team 11
tidy 8
Workers 9
workmen 5
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Jan 2018
Recommended by customer in KY15
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.3147, -3.0227
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Aug 17
Erect scaffolding strip chimney of roughcast, apply new lead and paint. On 2nd chimney extend lead at bottom, remove moss and paint. Repair paintwork damage in 2 bedrooms.

Dec 17
Replace soffits at rear, apply new white soffits, refix fascias and rones. Remove all cement hip ridges and apply new dry hip ridge system. Remove all work and related debris.
 
Cost: £8700

"From initial contact (via yellow pages) to completion of work, I was consistently impressed by the attention paid to my queries and the quality of work done. All employees were thoroughly professional and move could be accessed of wasting time at any point.

I would have no hesitation in recommending S M Roofing & Building Ltd for any similar work."
 
 
 
 
 
 


Review 23 Nov 2017
Recommended by customer in KY6
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.1985, -3.2256
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full slate roof and full flat room plus garden room roof.
 
Cost: £17599

"Absolutely delighted with all the work. The team were all hardworking and very respectful. The roof on the cottage is very much in keeping with the age of the property. Stunning slate, all copper nails and excellent cast iron gutter. The flat roof with the black felt hooks brilliant and ties in with the slate beautifully and the garden room is the same. "
 
 
 
 
Team:
Steve Lee Kev Joe Mac Davy Jim
 
 
 


Review 9 Nov 2017
Recommended by customer in KY6
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.1951, -3.1940
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement roof house re-rendered sofits and gutterins replaced
 
Cost: £11200

"The work was completed to a high standard. The workmen on site were very friendly and explained everything clearly.
Very pleased with final outcome. Very professional job."
 
 
 
 
 
 


Review 7 Nov 2017
Recommended by customer in KY11
 I'm: Female 
56.0377, -3.4228
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New roof.
 
Cost: £6360

"Guys worked very hard of and were very pleasant."
 
 
 
 
 
 


Review 27 Oct 2017
Recommended by customer in KY1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.1623, -3.1473
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Apply new rough casting to end terraced three bedroom house.
 

"All the workers involved in the rough casting of our house were professional, courteous and efficient. I had no previous work undertaken by S M Roofing and building but they were brilliant and I would use then again as my first choice. Highly recommend to anyone requiring any building work done."
 
 
 
 
 
 


Review 19 Oct 2017
Recommended by customer in KY6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.2019, -3.2165
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Upgrading and re-roofing garage, fitting 2 roller doors, replacing fascia at Eaves.


 
Cost: £10600

"Very satisfied with the work, friendly staff.
"
 
 
 
 
 
 


Review 28 Sep 2017
Recommended by customer in KY7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.1817, -3.1569
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rhone replacement.
 

"Professional from quote to completion."
 
 
 
 
 
 


Review 1 Sep 2017
Recommended by customer in KY7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
56.1787, -3.1718
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing old tiles strapping, strapping and old insulation board which was sagging and falling into loft space. Replaced with 12 mm OSB board and breathable membrane all new strapping also new style dry ridge all over plus two vented tiles on all four sides.
 
 
 
Team:
Mark Steven Kevin Lee
 
 
 


Review 24 Apr 2017
Recommended by customer in KY7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.1787, -3.1608
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
New tiles on both sides my roof. They also tiled both porches which was all included in the price!
 
Cost: £3600

"S and M Roofing are a very professional company and their workmanship is first class, their approach to their work is exceptional. The job they did for me is totally amazing and my wife and myself are very happy, I would recommend S and M to anyone, top folk!! "
 
 
 
 
Team:
Stevie Mark
 
 
 


Review 10 Mar 2017
Recommended by customer in FK2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.0850, -3.7801
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Reneving 2 pitch roofs and 2 flat roofs. All at same property.
 
Cost: £16000

"Delighted with finished job."
 
 
 
 
 
 

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