Annandale Roofing Limited

8 Lindsay Street
Kilmarnock
East Ayrshire
KA1 2BA

55.6098, -4.5027

Roofers

Listed under:  Roofers / Roofing
100% recommended   Rating 9.7/10
7 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 7 reviews since 2016
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Fantastic review from google."   more
 
" Level of workmanship is extensive. They do things the right way without corners being cut. Really good team, thoroughly recommend them. "   more
 
" Positive experience, would recommend this contractor."   more
 
" Very good price. Honest about what he could and couldn't do and what was appropriate. Thoroughly professional and use better quality materials than other tradesman."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

good 3
Great 2
professional 2
recommend 3
service 3
team 2
Thoroughly 2
Alistair 1
answer 1
appropriate 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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1

Budget:  


Review 29 Sep 2017
Recommended by customer
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair all missing tiles to roof
Repair vertical tiling to front of roof from cherry picker.
 
Cost: £1200

"Fantastic review from google."
 
 
 
 
 
 


Review 10 Aug 2017
Recommended by customer in KA18
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.5191, -4.0814
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rendering, guttering, Slatos, tiles,Bottons.
 

"Level of workmanship is extensive. They do things the right way without corners being cut.
Really good team, thoroughly recommend them. "
 
 
 
 
Team:
1
 
 
 


Review 10 Aug 2017
Recommended by customer in KA1
 My Age: 30 - 39 
 I'm: Male 
 I have known this business: Under 1 year 
55.6095, -4.5104
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Reroofing garage.
 
Cost: £1800

"Very good price.
Honest about what he could and couldn't do and what was appropriate.
Thoroughly professional and use better quality materials than other tradesman."
 
 
 
 
 
 


Review 10 Aug 2017
Recommended by customer in KA1
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
55.6087, -4.4994
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
General roofing for factoring and letting.
 

"Positive experience, would recommend this contractor."
 
 
 
 
 
 


Review 10 Aug 2017
Recommended by customer in KA3
 I have known this business: 1 - 5 years  55.6233, -4.4888
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roofing repairs.
 
Cost: £8000

"Very prompt, good service, good communication, would use again."
 
 
 
 
 
 


Review 28 Apr 2017
Recommended by customer
 My Age: up to 29 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair cement on side of my house.
 
Cost: £300

"Great service at a great price!
"
 
 
 
 
 
 


Review 18 Dec 2016
Recommended by customer in KA1
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.6004, -4.4529
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-roof to detached bungalow.
Replace all igad work.
Install PVC to all dormer areas.
New flat roof to rear dormer.
New roof on sun room / conservatory.
New gutters and downpipes.
Roughcast chimney and other areas required.
 
Cost: £12750

"Alistair and his team were 1st class. Very professional with regards to paperwork etc.
Took time to visit, answer any queries promptly.
His team were here everyday as promised.
We are delighted with all aspects of customer service and the work carried out.
Very polite, friendly would definitely recommend."
 
 
 
 
Team:
Alistair Kerr
 
 
 

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