Nova Contracts Ltd

10 Leadhills Road
Kilmarnock
East Ayrshire
KA1 3UF

55.5858, -4.4862

Roofers

Listed under:  Central Heating Engineers, Lead Roofing, Plumbers / Plumbing
100% recommended   Rating 10/10
7 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 7 reviews since 2016
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.9/10 Value Rating 9.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Prompt and efficient work. Would recommend this company."   more
 
" Work carried out very efficiently and also left everything clean and tidy. I had been let down by other contractors promising to do the work and then not turning up, so I was delighted that nova contr...."   more
 
" Excellent job. Good communication, project completed on time and to agreed budget."   more
 
" Turned up when they said they would left area tidy everyday worked in a safe mansor."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 86%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

contracts 2
Excellent 2
Great 2
happy 2
nova 3
professional 2
service 2
standard 2
tidy 2
Turned 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 26 Feb 2018
Recommended by customer in KA3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.6071, -4.4770
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to guttering and tiles.
 

"Prompt and efficient work.
Would recommend this company."
 
 
 
 
Team:
Iain
 
 
 


Review 2 Aug 2017
Recommended by customer in KA1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.6093, -4.5068
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £50

"Work carried out very efficiently and also left everything clean and tidy. I had been let down by other contractors promising to do the work and then not turning up, so I was delighted that nova contracts did exactly what they said they would.
"
 
 
 
 
Team:
Iain Buckingham
 
 
 


Review 26 May 2017
Recommended by customer in KA1
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
55.6138, -4.5082
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement lead to stone copes.
Grade a listed building.
 
Cost: £29400

"Excellent job.
Good communication, project completed on time and to agreed budget."
 
 
 
 
 
 


Review 26 May 2017
Recommended by customer in ML11
 My Age: 40 - 49 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
55.6752, -3.9263
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Reinstate lead at mansion house.
 

"Turned up when they said they would left area tidy everyday worked in a safe mansor."
 
 
 
 
 
 


Review 3 Nov 2016
Recommended by customer in KA1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
55.6058, -4.5015
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace lead work on roof throughout.
 
Cost: £12000

"Job done to an excellent standard. Very happy with quality and service from Nova contracts."
 
 
 
 
Team:
Iain Buckingham
 
 
 


Review 13 Sep 2016
Recommended by customer in KA3
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.6140, -4.4771
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Porch with tiled roof and lead work.
 

"The work was carried out to high standard was very happy with the finished job. Very professional at all times. Mrs. Mary Richmond."
 
 
 
 
Team:
Iain
 
 
 


Review 8 Sep 2016
Recommended by customer in KA3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
55.6213, -4.4896
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace head flashing around chimney.
 

"Nova was 5th person we had called. x2 never bothered to turn up. x2 turned up and decided chimney had to come down without going on roof. Nova went on roof diagnosed load flashing and cleaned gutters while up there.
Turned up on time, great job, very professional. No hesitation recommending Nova. Great service."
 
 
 
 
 
 

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