T McKenna & Sons Limited

23 Bandon Avenue
Kirkcaldy
Fife
KY1 3BT

56.1311, -3.1325

Roofers

Listed under:  Roofers / Roofing, Slaters, Tiler - Roofing
100% recommended   Rating 9.5/10
10 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 10 reviews since 2017
 
 
 
Quality 9.3/10 Quality Rating 9.3
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Due to weather conditions and festive season there was delay from request to completion. Quote agreed on the doorstep honored. All work expected appears to satisfactorily Completed."   more
 
" Arrived when excepted. Courteous service. Charged as estimate. Tidy and clean work, no mess left behind. Happy with job."   more
 
" Very constructive and positive to deal with Good communication. All members of team, polite and a pleasure to deal with. Always arrive on day promised if delayed, will call, explain and apologize...."   more
 
" Work was done to our satisfaction."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 90%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

courteous 2
Happy 2
highly 2
McKenna 2
pleased 2
recommend 2
service 2
agreed 1
apologize 1
appears 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Jan 2018
Recommended by customer in KY3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.0643, -3.1762
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Slightly delayed autumn, roof inspection and maintenance.
 
Cost: £240

"Due to weather conditions and festive season there was delay from request to completion.
Quote agreed on the doorstep honored.
All work expected appears to satisfactorily Completed."
 
 
 
 
 
 


Review 7 Dec 2017
Recommended by customer in KY3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.0635, -3.2244
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leak in roof repaired. Slates on roof checked. Cowel fitted on one chimney. Rhones cleared. Bird deterrents on pipes.
 
Cost: £480

"Arrived when excepted. Courteous service. Charged as estimate. Tidy and clean work, no mess left behind. Happy with job."
 
 
 
 
 
 


Review 19 Oct 2017
Recommended by customer in KY9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.2202, -2.8469
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various work on roofs, both on my own home and on rental properties.
 
Cost: £600

"Very constructive and positive to deal with
Good communication.
All members of team, polite and a pleasure to deal with.
Always arrive on day promised if delayed, will call, explain and apologize.
Good quality work.
Attend promptly if any problems arise on complex.
Very highly recommended. "
 
 
 
 
 
 


Review 13 Oct 2017
Recommended by customer in KY1
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.1050, -3.1680
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Leaky roof repair.
 

"Work was done to our satisfaction."
 
 
 
 
 
 


Review 9 Oct 2017
Recommended by customer in KY3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.0643, -3.1762
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing netting / stainless steel wire around PU panel to prevent birds nesting under the panels
 
Cost: £690

"We had already used the awareness for checking our roof and for an emergency job. We've been very satisfied with the work undertaken, the firms response, professionalism and friendliness of staff"
 
 
 
 
 
 


Review 5 Oct 2017
Recommended by customer in KY6
 My Age: 50 - 59 
 I have known this business: 1 - 5 years 
56.2109, -3.1915
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to roof after log burner installation and replacing. Tiles damaged by installer.
 
Cost: £504

"Mr McKenna fixed what had been an ongoing issue and I now feel that the problem has finally been fixed. He also guaranteed the work for 1 year and give me extra peace of mind. "
 
 
 
 
 
 


Review 5 Oct 2017
Recommended by customer in KY2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
56.1094, -3.1724
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £1944
 
 
 
 


Review 3 Oct 2017
Recommended by customer in KY3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.0506, -3.3079
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1. Replacing broken roof tiles.
2. Raking out and repairing mortars between patio tiles. Replacing mortar and repairing broken areas of patio with timber decking.
 
Cost: £481

"We were very pleased indeed with the standard of workmanship and the attention to detail which Mr. McKenna gave. He was courteous, friendly and provided information as needed. We highly recommend this firm. "
 
 
 
 
Team:
T Mcenna C Mckenna
 
 
 


Review 2 Oct 2017
Recommended by customer in KY3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.0510, -3.2991
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to leaking roof.
 
Cost: £180

"Excellent work, very pleased and would recommend to anyone."
 
 
 
 
 
 


Review 2 Oct 2017
Recommended by customer in KY3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.0643, -3.1762
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of ridge tiles and some roof tiles.
 
Cost: £240

"Very happy with service and work done."
 
 
 
 
Team:
Tony Colum
 
 
 

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