Alan Brown Roofing Services Ltd

12 School Road
Newbigging
Dundee
DD5 3RJ

56.5152, -2.8187

Roofers

Listed under:  Roofers / Roofing
100% recommended   Rating 9.5/10
58 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 58 reviews since 2017
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.7/10 Tidy Rating 9.7
There was little disruption and the site was left clear and tidy

 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value 9.2/10 Value Rating 9.2
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" We are delighted with the job Dave and the boys have done. Very professional, well organised. And tidy. Garden left tidy every night we would not hesitate to recommend them to friends and family. So ...."   more
 
" Excellent service throughout. Delighted with a job well done."   more
 
" Everything went to planned. Communication good. Work looks good. "   more
 
" Good and friendly service. from the workman."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 89%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 94%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 94%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 81%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Alan 3
Brown 3
class 2
Clean 3
cleared 2
competent 2
complaints 2
Dave 2
definitely 3
delighted 4
disruption 2
efficient 4
Excellent 5
extremely 2
friendly 8
friends 2
Garden 2
good 9
hard 3
Helpful 4
highly 3
informed 2
manner 2
pleasant 2
pleased 4
polite 3
professional 4
Prompt 4
quickly 2
quote 2
recommend 5
recommended 2
Reliable 3
roof 5
roofing 2
satisfied 4
service 8
standard 5
team 2
tidy 5
tradesmen 2
workmen 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Jun 2018
Recommended by customer in DD4
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4894, -2.9377
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Strip and retile roof - area 65m square.
 
Cost: £9781

"We are delighted with the job Dave and the boys have done. Very professional, well organised. And tidy. Garden left tidy every night we would not hesitate to recommend them to friends and family.
So a very big thank you to Alan Brown roofing services for being the only company from the Trusted Traders top 5 on website who had the courtesy to return our calls. "
 
 
 
 
Team:
Dave Andy Dale
 
 
   Business Reply:

Was an absolute pleasure working with you both and we are delighted that you are super pleased with the work.
We look forward to working with you again in the future.
 


Review 16 Jun 2018
Recommended by customer in DD7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
56.5046, -2.7090
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £46
 
 
Team:
Andy Dale
 
 
   Business Reply:

Always a pleasure working with you. Thank you for your continued support
 


Review 14 Jun 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4756, -2.8449
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cement work above windows- Cost as per quotation.
 
Cost: £2569
 
 
Team:
Dave Andy Dale
 
 
   Business Reply:

Thank you for you review. So pleased you are delighted with the work and it was a pleasure to work with you again, Thank you for your continued support.
 


Review 6 Jun 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4678, -2.8657
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rough casting to chimney.
 
Cost: £3120

"Excellent service throughout.
Delighted with a job well done."
 
 
 
 
Team:
Dave Andy Dale
 
 
   Business Reply:

Mr M,

Thank you once again for using our services. Was a pleasure to work with you. and we look forward to working with you again in the future
 


Review 4 Jun 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
56.4676, -2.8674
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Resecure slipped slates. clean out rhones and down pipes.
 
Cost: £93
 
 
Team:
Andy Dale
 
 
   Business Reply:

Mr D, Thank you for choosing Alan Brown Roofing Services Ltd, Look forward to working with you again in the future.

 


Review 4 Jun 2018
Recommended by customer in DD11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.5720, -2.5788
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rx Painting north and south chimney breasts.
Repainting motor on south chimney breast.
 
Cost: £1497

"Everything went to planned. Communication good.
Work looks good. "
 
 
 
 
Team:
Dave Dale Andy
 
 
   Business Reply:

Thank you for your continue support of Alan Brown Roofing Services Ltd. It's always a pleasure to work with you.
 


Review 1 Jun 2018
Recommended by customer in DD7
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.5053, -2.7075
 
 
Satisfaction Ratings
 
Quality 7/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of broken and missing slates.
 
Cost: £567

"Good and friendly service.
from the workman."
 
 
 
 
Team:
Andy Dale
 
 
   Business Reply:

Mr B,
Thank you for continuing to choose us as your preferred roofer for your roofing needs. We are delighted you are pleased with the work we do and appreciate your continued support.
 


Review 31 May 2018
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
56.4553, -3.0638
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace broken / missing roof tiles clean out rones
Unblock down pipe on boiler house. Clear debris
from small flat roof.
 
Cost: £242

"This firm have carried out work on the roof previously and I shall ask them to come again should the need arise. "
 
 
 
 
Team:
Dave Andy Dale
 
 
   Business Reply:

Thank you for choosing us again to carry out the repair work to your roof. We are so pleased that you continue to support us and look forward to working with you again in the future
 


Review 29 May 2018
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.4703, -2.9647
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof of terraced house:
Clean without use of water.
Check entire roof over, pointing to be done at one skew.
Gutters to be cleaned.
 
Cost: £573

"Work done as required.
Polite friendly service.
Would recommend."
 
 
 
 
Team:
Dave Dale Andy
 
 
   Business Reply:

Was a delight to do with business with you Mr A. Thank you for choosing Alan Brown Roofing Services Ltd and we look forward to working with you again in the future.
 


Review 29 May 2018
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4550, -3.0001
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair and removal of detached valves on external lift shaft ventilation grille.
 
Cost: £504

"Clean tidy satisfactory job."
 
 
 
 
Team:
Dale Andy
 
 
   Business Reply:

Mr K, I am so pleased that you are delighted with the recent works. Thank you for choosing Alan Brown Roofing Services Ltd and we look forward to working with you again in the future
 


Review 10 May 2018
Recommended by customer in DD8
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.7119, -2.8599
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-pointing ridge on cottage extension.
 
Cost: £190

"I always use this company.
Friendly and good tradesmen."
 
 
 
 
Team:
Dale Andy
 
 
   Business Reply:

Lorna,
Thank you for your review, Its always a pleasure to work with you.
 


Review 4 May 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4674, -2.8838
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof : downpipe repair.
 
Cost: £46
 
 
Team:
Dave Andy
 
 
   Business Reply:

Mrs A
Thank you for choosing Alan Brown Roofing Service Ltd for your recent work and I am delighted that you are pleased with the work carried out. Look forward to working with you again in the future
 


Review 4 May 2018
Recommended by customer in DD7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4995, -2.7149
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement Lintel and cement work.
 
 
 
Team:
Dave Andy Dale
 
 
   Business Reply:

Mr L,
Thank you for choosing Alan Brown Roofing Service Ltd for your recent work and I am delighted that you are pleased with the work carried out. Look forward to working with you again in the future
 


Review 30 Apr 2018
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4779, -2.9792
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair work to flat roof at bay window.
 
Cost: £304

"Helpful advice.
Prompt action.
Friendly manner.
Would definitely call again.
Hopeful not soon."
 
 
 
 
Team:
Andy Dale
 
 
   Business Reply:

Mrs H
Thank you for choosing Alan Brown Roofing Service Ltd for your recent work and I am delighted that you are pleased with the work carried out. Look forward to working with you again in the future
 


Review 30 Apr 2018
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4744, -2.8489
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The roof of the house was inspected replacing missing/broken slates etc.
Replaced cast iron bracket for none.
 
Cost: £98
 
 
Team:
Dale Andy
 
 
   Business Reply:

Always a pleasure Mrs Doherty. Thank you again for your continued support.
 


Review 23 Apr 2018
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.4703, -3.0191
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement rear Dormer roof.
 
Cost: £1102

"They did my front dormer roof.
6 years ago and was please with job done."
 
 
 
 
Team:
Dale Andy
 
 
   Business Reply:

Mr C
Thank you for again choosing Alan Brown Roofing Service Ltd for your recent work and I am delighted that you are pleased with the work carried out. Look forward to working with you again in the future
 


Review 6 Apr 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.5152, -2.8187
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted roof vent for bathroom fan.
 
Cost: £120

"First class efficient service.
Would highly recommend."
 
 
 
 
Team:
Dave Dale Andy
 
 
   Business Reply:

Always a pleasure Mr A, Thank you for your support and business. look forward to working with you again in the future.
 


Review 29 Mar 2018
Recommended by customer in DD7
 My Age: 70 + 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
56.5036, -2.6963
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Clean out all rhones and down pipes.
Clear moss on north verge of roof.
Fit new outlet to rear down pipe.
Check for any other issues.
 
Cost: £151

"I am very happy and satisfied with the work carried out.
With the exception of fitting a new outlet to rear down pipe, the other work would and used to be done by myself, but age does not permit me to climb ladders any more."
 
 
 
 
Team:
Dave Dale
 
 
   Business Reply:

Mr N, delighted to hear you were happy with the service provided. Thank you for choosing Alan Brown Roofing services Ltd and we look forward to dealing with you again in the future.
 


Review 23 Mar 2018
Recommended by customer in DD7
 My Age: 70 + 
 I'm: Female 
 I have known this business: 5 - 10 years 
56.5030, -2.7181
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning skylight and internal rhones
 
Cost: £93
 
 
Team:
Dale Andy
 
 
   Business Reply:

Thank You for choosing Alan Brown Roofing Services Ltd. Was a pleasure doing business with you.
 


Review 22 Mar 2018
Recommended by customer in DD5
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4758, -2.8778
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning Gutters.
 
Cost: £93

"Delighted with this firm.
Reliable and thorough friendly. "
 
 
 
 
Team:
Dale Andy
 
 
   Business Reply:

Always a pleasure Mrs H. Thank you again for your continued support and thank you for choosing Alan Brown Roofing Services Ltd.
 

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