Alan Brown Roofing Services Ltd

12 School Road
Newbigging
Dundee
DD5 3RJ

56.5152, -2.8187

Roofers

Listed under:  Roofers / Roofing
100% recommended   Rating 9.6/10
122 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 122 reviews since 2017
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.7/10 Service Rating 9.7
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Repair was done promptly and efficiently"   more
 
" Work well done."   more
 
" Work carried out by Alan Brown roofing services was very efficient from first contact to getting of prompt quote (all costs up front). A phone call day before to say when coming to start work. Arrived...."   more
 
" Very happy with service in all respects. Especially pleased with the clearly up. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 88%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 94%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 87%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 78%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Alan 5
Arrived 4
Brown 5
class 3
clean 6
cleared 3
Competent 3
Dave 4
definitely 5
delighted 7
efficient 8
efficiently 5
Excellent 8
expected 5
extremely 5
family 3
finish 3
finished 4
friendly 13
friends 4
garden 4
good 14
Great 3
guys 3
happy 6
hard 4
helpful 9
highly 6
informed 4
organised 3
phone 3
pleasant 5
pleased 12
polite 4
professional 10
prompt 10
promptly 3
quality 4
quickly 6
quote 3
reasonable 3
recommend 13
Reliable 6
response 4
roof 10
satisfied 8
service 21
standard 8
Thank 6
tidy 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 20 Mar 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4766, -2.8469
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement window sill and rough cast work
 

"Work well done."
 
 
 
 
Team:
Dave Andy Dale
 
 
 


Review 20 Mar 2019
Recommended by customer in DD7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.5097, -2.7238
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairs to leaking Roof
 
Cost: £148

"Repair was done promptly and efficiently"
 
 
 
 
Team:
Andy Dale
 
 
 


Review 6 Mar 2019
Recommended by customer in KY16
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.3366, -2.8794
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £3208

"Work carried out by Alan Brown roofing services was very efficient from first contact to getting of prompt quote (all costs up front). A phone call day before to say when coming to start work. Arrived at time said carried out all work as stated and left garden very tidy with all rubbish taken away I would use this company again knowing any work would be carried out to a high standard."
 
 
 
 
Team:
Dave Andy Dale
 
 
 


Review 1 Mar 2019
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4693, -3.0252
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement fascio's and rones and new domer roof and petch up garage roof.
 
Cost: £9503

"Very happy with service in all respects.
Especially pleased with the clearly up. "
 
 
 
 
Team:
Dave Andy Dale
 
 
 


Review 25 Feb 2019
Recommended by customer in DD5
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4874, -2.8278
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttering renewal
 
Cost: £764

"We were satisfied"
 
 
 
 
Team:
Andy Dale
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 22 Feb 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4712, -2.8896
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual roof check repair to garage fascia. Replacement of slates / rhones and drainpipes cleaned / cleared.
 
Cost: £448

"Efficiently carried out. Reliable and non-intrusive. High quality work. "
 
 
 
 
Team:
Andy Dale Davie
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 19 Feb 2019
Recommended by customer in DD7
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.5073, -2.7104
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement verge units (all 6)
 
Cost: £1339

"This is a very professional fitter whose charge is reasonable."
 
 
 
 
Team:
Dave Andy Dale
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 4 Feb 2019
Recommended by customer in DD7
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.5105, -2.7023
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rones and downpipes cleared. Extractor vent correctly re positioned.
 
Cost: £46

"Very pleased with all aspects of the work done and I will be delighted to have Alan Brown roofing service to do any future repairs. "
 
 
 
 
Team:
Andy Dale
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 31 Jan 2019
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4696, -2.9113
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Flat roof repair.
 

"Excellent work and service at a reasonable price. Would highly recommend. "
 
 
 
 
Team:
Andy Dale
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 28 Jan 2019
Recommended by customer in DD7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.5027, -2.7152
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
China cap and chimney
 

"Quickly organised and executed. Very pleased"
 
 
 
 
Team:
Andy Dale
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 25 Jan 2019
Recommended by customer in DD7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.5048, -2.6962
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Felt flat roof work to shed
 
Cost: £229

"Company provided excellent response to undertake temporary repair work immediately prior to Christmas break. They returned immediately after the break to undertake the finished works. "
 
 
 
 
Team:
Andy
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 24 Jan 2019
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
56.4668, -2.9901
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Strip and reslate low back utility room roof(Area 28m 2)
 
Cost: £3000

"Company were good at keeping us informed of expected date for work. Job completed efficiently. Team kept materials and garden they throughout and did good job of clearing up at end of job. Carried out roof re slate as they described."
 
 
 
 
Team:
Dave Andy Dale Davie
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 21 Jan 2019
Recommended by customer in DD5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.5364, -2.8136
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair and replace missing and insecure tiles.
 
Cost: £270

"An excellent service from start to finish - my tiles were difficult to save but a practical solution was found. I was kept informed at all times and paid what I expected. Very prompt customer service. Would recommend very highly. "
 
 
 
 
Team:
Dave Andy
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 3 Jan 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.5073, -2.8510
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £768
 
 
Team:
Davie Dale
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 3 Jan 2019
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4707, -2.8713
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleaning guttering and checking roof slates. For any leaks / faults.
 
Cost: £93

"Annual agreement and happy with work done."
 
 
 
 
Team:
Dale Dave
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 14 Dec 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
56.4856, -2.8191
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Razed roof ridge tiles.
 
Cost: £585

"Work completed to my satisfaction."
 
 
 
 
Team:
Davie Dale
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 12 Dec 2018
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.5158, -2.8156
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cutting roof tile and some cement work.
 
Cost: £60

"Very reliable and first class work carried out. "
 
 
 
 
Team:
Dave Andy
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 4 Dec 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
56.4880, -2.8132
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storm damage to gable end fascia and roof and ridge tiles.
 
Cost: £1000

"A prompt, efficient and friendly service was given. "
 
 
 
 
Team:
Dave Andy Dale
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 2 Dec 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4741, -2.8560
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual roof inspection and repairs.
 
Cost: £47

"Always use them as always good work. "
 
 
 
 
Team:
Andy Dale
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 


Review 2 Dec 2018
Recommended by customer in DD7
 I'm: Female 
56.5056, -2.7141
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to "Drips"
 
Cost: £56
 
 
Team:
Andy Dale
 
 
   Business Reply:

Thank you for choosing Alan Brown Roofing Services Ltd for your recent works. Delighted that you are pleased with the work carried out and we look forward to working with you again in the future.
 

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