Alan Brown Roofing Services Ltd

12 School Road
Newbigging
Dundee
DD5 3RJ

56.5152, -2.8187

Roofers

Listed under:  Roofers / Roofing
100% recommended   Rating 9.4/10
24 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.4 /10 Overall Rating 9.4/10
Based on 24 reviews since 2017
 
 
 
Quality 9.5/10 Quality Rating 9.5
The quality of the work was as expected and agreed

 
Tidy 9.6/10 Tidy Rating 9.6
There was little disruption and the site was left clear and tidy

 
Service 9.5/10 Service Rating 9.5
The team was friendly, helpful, considerate and professional

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Satisfied."   more
 
" Work started very quickly after getting quote and completed quickly with very little disruption."   more
 
" All men very helpful and good natured. Work carried out quickly, efficiently and without mess. No written guarantee, but company owner gave us a personal guarantee of his workmanship. "   more
 
" Reliable company prompt service."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 95%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 91%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 96%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 96%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 92%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Alan 2
Brown 2
cleared 2
disruption 2
Efficient 3
excellent 2
good 4
hard 2
helpful 2
highly 2
pleasant 2
Pleased 3
professional 3
prompt 3
quickly 2
quote 2
recommend 2
recommended 2
roof 3
Satisfied 3
service 4
standard 5
team 2
workmen 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

» 2 1

Budget:  


Review 2 Jan 2018
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
56.4694, -2.8734
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of velux glass
 
Cost: £562

"Satisfied."
 
 
 
 
Team:
Dale Andy
 
 
 


Review 2 Jan 2018
Recommended by customer in DD7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.5096, -2.7035
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairing rendering and roof felt.
 
 
 
Team:
Dave Andy
 
 
 


Review 2 Jan 2018
Recommended by customer in DD7
 My Age: 60 - 69 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
56.5003, -2.7114
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace garage roof.
 
Cost: £2599

"Work started very quickly after getting quote and completed quickly with very little disruption."
 
 
 
 
Team:
Dave Dale Andy
 
 
 


Review 17 Nov 2017
Recommended by customer in DD7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.5062, -2.7104
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace dry verges on three cables of bungalow.
 
Cost: £1140

"All men very helpful and good natured. Work carried out quickly, efficiently and without mess. No written guarantee, but company owner gave us a personal guarantee of his workmanship. "
 
 
 
 
Team:
Dave Dale Andy
 
 
   Business Reply:

Thank you for review and it was a pleasure working with you. We are so glad you at happy with the work and look forward to working with you again in the future.
 


Review 26 Oct 2017
Recommended by customer in DD7
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.5057, -2.7052
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing a bulk gatepost and gates.
 
Cost: £152

"Reliable company prompt service."
 
 
 
 
Team:
Dave Andy Dale
 
 
   Business Reply:

Thank you for your review. It was a pleasure working with you and we are delighted that you are happy with the work carried out. We look forward to working with you again in the future.
 


Review 18 Oct 2017
Recommended by customer in DD5
56.4761, -2.8770
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement garage roof.
 
Cost: £2736

"Pleased with all work done. "
 
 
 
 
Team:
Dave Andy Dale
 
 
   Business Reply:

Thank you for your review. It was a pleasure working with you and we are delighted that you are happy with the work carried out. We look forward to working with you again in the future.
 


Review 10 Oct 2017
Recommended by customer in DD7
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.5060, -2.7065
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Inspection of roof and gutters.
Cleaning of gutters and down pipes.
Re-fix fascia timber.
 
Cost: £93

"Efficient cheerful service."
 
 
 
 
Team:
Dale Andy
 
 
   Business Reply:

Thank you for your review. It was a pleasure working with you and we are delighted that you are happy with the work carried out. We look forward to working with you again in the future.
 


Review 26 Sep 2017
Recommended by customer in DD7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.5057, -2.7136
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace window lintel and cement work.
 
Cost: £1495

"Very satisfied."
 
 
 
 
Team:
Dave Andy Dale
 
 
   Business Reply:

Thank you for your review. It was a pleasure working with you and we are delighted that you are happy with the work carried out. We look forward to working with you again in the future.
 


Review 25 Sep 2017
Recommended by customer in DD53
 My Age: 70 + 
 I'm: Female 

 I have known this business: Over 10 years 
56.5352, -2.8151
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Interim adjoining roof inspection, replacing tiles where necessary.
 
Cost: £93
 

"This company has been inspecting my roof and carrying out necessary repairs and replacement for many years.
I find them prompt, professional and very pleasant.
I am highly satisfied and recommend them as often as I can."
 
 
Team:
The Team
 
 
   Business Reply:

Thank you for your review. It is always a pleasure to work with you and we are so pleased that you are always happy with the work provided.
 


Review 19 Sep 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4784, -2.8430
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Renew flat roof.
 
Cost: £2811

"Very efficient workmen. Very pleased with the whole job."
 
 
 
 
Team:
David Andy Dale
 
 
   Business Reply:

Mr K,

Thank you for choosing Alan Brown Roofing and we are so pleased to hear you are happy with your completed job.
Karin
 

Back to top

» 2 1