Synergy Roofing Limited

Office 5, 1 Flag Business Exchange, Vicarage Farm Road
Peterborough
Cambridgeshire
PE1 5TX

52.5787, -0.2103

Roofers

Listed under:  Roofers / Roofing
67% recommended   Rating 8.7/10
3 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
8.7 /10 Overall Rating 8.7/10
Based on 3 reviews since 2016
 
 
 
Quality 8.7/10 Quality Rating 8.7
The quality of the work was as expected and agreed

 
Tidy 8.7/10 Tidy Rating 8.7
There was little disruption and the site was left clear and tidy

 
Service 8.7/10 Service Rating 8.7
The team was friendly, helpful, considerate and professional

 
Value 8.7/10 Value Rating 8.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Let down by initial team of painters who didn't let me know they were coming and climbed over my fence. (I was at work and had left the gate locked.)They left a brush on the roof and paintbrush, screw...."   more
 
" Excellent service Immediate response to call for help when I discovered a small leak in bedroom ceiling. Expert analysis of problem. Quick estimate of cost and work involved. Repair done within 2 da...."   more
 
" Turned up on time, as expected. Found roofing problem quickly and explained how the problem could be resolved. The technicians were all uniformed and well presented and explained the problems without ...."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
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You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 




Customer Reviews
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Review 26 Apr 2016
Not Recommended by customer in PE13
52.6194, 0.0736
 
 
Satisfaction Ratings
 
Quality 6/10
The quality of the work was as expected and agreed
Tidy 6/10
There was little disruption and the site was left clear and tidy
Service 6/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair Chimmney to fix leak, pebbledash & paint.

"Let down by initial team of painters who didn't let me know they were coming and climbed over my fence. (I was at work and had left the gate locked.)They left a brush on the roof and paintbrush, screwdriver and rubbish elsewhere and were unable to paint part of the top of the chimney as they used a stepladder (though they had a ladder on their van). This raised doubts in my mind about the quality of the repair work. Synergy inspected it, said it was ok, but only time will tell. The painting has since been completed."
 
 
 
 


Review 29 Feb 2016
Recommended by customer in PE3
52.5669, -0.2822
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fixing cracked tiles and damaged flashing on roof

"Excellent service Immediate response to call for help when I discovered a small leak in bedroom ceiling. Expert analysis of problem. Quick estimate of cost and work involved. Repair done within 2 days of my acceptance of estimate. Efficient and helpful. The cost was very reasonable and the original estimate was honoured. I have already recommended this firm and shall continue to do so."
 
 
 
 


Review 24 Feb 2016
Recommended by customer in PE7
52.5190, -0.2437
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof repairs

"Turned up on time, as expected. Found roofing problem quickly and explained how the problem could be resolved. The technicians were all uniformed and well presented and explained the problems without being patronising. Turned up a day late to fix the problem due to the weather but they did tell me they wouldn't be able to fix the problem in the rain and kept my informed all the way. Would highly recommend."
 
 
 
 

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