M Ayres Roofing Services

15 Waugh Road
Thornhill
Dumfries & Galloway
DG3 5PJ

55.2425, -3.7649

Roofers

Listed under:  Roofers / Roofing
98% recommended   Rating 9.8/10
50 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 50 reviews since 2015
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Friendly and efficient service with work carried out to a high standard."   more
 
" All works done with speed and efficiency (also good humor) and the effective rectifications of transit damaged materials which arrived an site via supplier."   more
 
" I have had work done by Mike Ayres on other occasions and am more than satisfied with their work done. And he always comes very soon after I have made the call which gives me peace of mind. I will a...."   more
 
" Work was completed on date agreed."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 96%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 95%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 88%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 3
agreed 4
arrived 2
available 2
Ayres 12
budget 2
business 2
certainly 2
cheapest 2
clean 3
courteous 3
customer 2
damaged 2
definitely 2
delays 2
delighted 4
easy 3
Efficient 5
efficiently 2
Excellent 12
experience 2
explain 2
explained 3
extensive 2
friendly 7
friends 2
future 2
good 13
happy 6
Having 2
Helpful 8
Highly 2
Michael 4
Mike 3
pleased 4
pleasure 3
problem 4
Professional 11
quality 4
recommend 9
reliable 3
roof 6
Roofing 7
satisfied 4
Service 9
Services 4
standard 6
team 3
tidy 7
tradesman 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 18 Mar 2019
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.1116, -3.7760
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £55
 
 
Team:
M Ayres
 
 
 


Review 15 Mar 2019
Recommended by customer in DG3
55.2425, -3.7649
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Investigate water seeping into utility room.
 

"Friendly and efficient service with work carried out to a high standard."
 
 
 
 
Team:
M Ayres
 
 
 


Review 10 May 2018
Recommended by customer in DG3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.2117, -3.7381
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To fit 5 roof lights and 56 roof vents.
 
Cost: £2500

"All works done with speed and efficiency (also good humor) and the effective rectifications of transit damaged materials which arrived an site via supplier."
 
 
 
 
Team:
M Ayres
 
 
 


Review 26 Apr 2018
Recommended by customer in DG3
 My Age: 70 + 
 I'm: Female 
55.2659, -3.7807
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
On this occasion it was a repair to tiles on the roof.
 
Cost: £50

"I have had work done by Mike Ayres on other occasions and am more than satisfied with their work done. And he always comes very soon after I have made the call which gives me peace of mind.
I will always recommend (and have already) referred friends"
 
 
 
 
Team:
M Ayres
 
 
 


Review 25 Apr 2018
Recommended by customer in DG3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.2675, -3.7829
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Show All
 
 
Customer Review
 
Repairs to flat roof.
Roof had been leaking and letting water into bathroom below.
 
Cost: £100

"Work was completed on date agreed."
 
 
 
 
Team:
M Ayres
 
 
 


Review 19 Apr 2018
Recommended by customer in DG3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.1835, -3.7269
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace 3 roof tiles that were blown off due to high winds 6 repair render.
 
Cost: £30

"I am very happy with the quality of work carried out.
Also impressed at job getting done on a Saturday as well, that's the kind of tradesmen I want to do business with."
 
 
 
 
Team:
M Ayres
 
 
 


Review 16 Apr 2018
Recommended by customer in DG3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
55.2034, -3.7752
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Weather sealed roof in utilities room.
Drop pipe repair.
3 slates repaired on roof.
 
Cost: £85

"Moved into our cottage 13 months ago and used Michael Ayres Roofing Services Ltd.
The described work was completed in March, 2018.
We also used their service, back in October 2017 for extensive repair to the chimney stack, the stack was previously weather damaged.
M. Ayres Roofing Services Ltd: I like the staff, I trust them, the company completes work on time on budget and at an affordable rate."
 
 
 
 
Team:
M Atres
 
 
 


Review 13 Apr 2018
Recommended by customer in DG3
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
55.1835, -3.7269
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting a tile vent for a bathroom extractor fan on a two storey house.
 
Cost: £100

"Very pleased with the prompt professional service.
Would definitely use again."
 
 
 
 
Team:
M Ayres
 
 
 


Review 12 Apr 2018
Recommended by customer in DG3
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: 5 - 10 years 
55.2754, -3.7719
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof slate repairs.
 

"Work done as per instruction, as per quote and in time said all in all it was good."
 
 
 
 
Team:
M Ayres
 
 
 


Review 11 Apr 2018
Recommended by customer in DG3
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
55.2215, -3.7473
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace lead flashing on an old roof.
Building now used as a business without carving disruption.
 
Cost: £8500

"M Ayres and his team were helpful, courteous and professional at all times.
Will always get them in the future."
 
 
 
 
Team:
M Ayres
 
 
 


Review 7 Apr 2018
Recommended by customer in DG4
 My Age: 50 - 59 
 I'm: Female 

55.3788, -3.9882
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
First class after sales service. Repair completed by Mike following damage by a 3rd party. I canít recommend Mike high enough.

"Excellent tradesman with first class customer service"
 
 
Team:
Mike Aires
 
 
 


Review 17 Jan 2017
Recommended by customer in DG2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.1006, -3.7215
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replaced old Lancashire slates poss 120 years old, with secondhand Lancashire slates with reasonable life experiences, estimated at at 80 years. Done to roofing good practice for Scottish weather.
 
Cost: £27660

"The work was completed over 5 weeks with virtually dry weather throughout. Replacement slates were of similar varied sizes which meant roof looked pretty much unchanged in external view in Irongray Nr Dumfries in a historical valley of Scotland. Very friendly crew (2/3) easy to deal and relate to and flexible helpful."
 
 
 
 
Team:
M Ayres
 
 
 


Review 14 Dec 2016
Recommended by customer in DG3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
55.2399, -3.7635
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Guttering works - removal of existing pipe work. New designed system to be more effective installed.
Existing box guttering to be coated.
 
Cost: £482

"We are so impressed by the works already carried out we are booked in for more extensive roofing works early next year. Mr Ayres has been so helpful and professional. He looks to do all works to an excellent standard."
 
 
 
 
Team:
M Ayres
 
 
 


Review 5 Dec 2016
Recommended by customer in DG3
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.2662, -3.7748
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-roofing 2 out buildings.
 

"Excellent work and service. Very nice, helpful chaps. Will use them again - main house next time."
 
 
 
 
Team:
M Ayres
 
 
 


Review 5 Dec 2016
Recommended by customer in DG3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.2598, -3.8814
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Roof repairs.
 
Cost: £50

"Efficient service and good quality work delivered promptly at a reasonable cost."
 
 
 
 
Team:
M Ayres
 
 
 


Review 29 Nov 2016
Recommended by customer in DG2
 My Age: 50 - 59 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.0975, -3.6598
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairs. To slate roof and -------- flat roof.
 

"Would be happy to recommended to anyone. Giving Good service."
 
 
 
 
Team:
M Ayre5
 
 
 


Review 28 Nov 2016
Recommended by customer in DG3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
55.2442, -3.7619
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supplied and fitted 8 VELUX windows.
 
Cost: £4879

"Professional job. Very clean and tidy workmen."
 
 
 
 
Team:
M Ayres
 
 
 


Review 25 Nov 2016
Recommended by customer in DG3
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
55.1979, -3.9222
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Various roofing and chimney works.
 

"Dealing with Mr Ayres and his team was straight forward and a good experience. He was a delight to deal with Sam happy to recommend his services. "
 
 
 
 
Team:
M Ayres
 
 
 


Review 23 Nov 2016
Recommended by customer in DG3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
55.2165, -3.7908
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of down pipes and gutters.
 
Cost: £1488

"We were very pleased with the work carried out. Mike is a very experience professional who was able to give us a verbal report of the state of the roof on the older part of the property.

He also adjusted his schedule to allow me to paint the fascias before the new guttering was attached.

All in all an excellent job that has greatly enhanced the outside of our house-as well as solving some damp problems."
 
 
 
 
Team:
M Ayres
 
 
 


Review 22 Nov 2016
Recommended by customer in DG3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
55.1988, -3.9235
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of Velux window and necessary roof work. (Exclusive of the cost of the unit.)
 
Cost: £185

"M Ayres Roofing Services did an excellent job of installing a Velux window and the necessary roof work involved.
I am delighted with the completed work and will certainly use this company again if required."
 
 
 
 
Team:
M Ayres
 
 
 

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