Moran Roofing Specialists Limited

50 Bridgefield
Farnham
Surrey
GU9 8AW

51.2151, -0.7861

Roofing Contractor

Listed under:  Flat Roofing, Roofers / Roofing, VELUX Windows Installation, VELUX Windows Repairs
97% recommended   Rating 9.3/10
502 reviews since 1999
 
Satisfaction Ratings
 
Overall Rating
9.3 /10 Overall Rating 9.3/10
Based on 502 reviews since 1999
 
 
 
Quality 9.3/10 Quality Rating 9.3
The quality of the work was as expected and agreed

 
Tidy 9.4/10 Tidy Rating 9.4
There was little disruption and the site was left clear and tidy

 
Service 9.5/10 Service Rating 9.5
The team was friendly, helpful, considerate and professional

 
Value 9/10 Value Rating 9.0
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" A good service from quote to completion . The work lives up to expectation."   more
 
" First time I have seen Moran's work. Was not disappointed. Operative polite work.Competently executed and site left neat and tidy. "   more
 
" Very pleased with the work done. Some timing issues as it took a bit longer then expected. Mark who ran the team was great, very professional, easy to deal with, super helpful and kept me well informe...."   more
 
" The company previously carried out emergency repairs on two previous occasions. Service was excellent. And their prompt action saved water damage to bedrooms. Their approach from initial survey to co...."   more
 
About Us


Darryl Moran talks about the 11 year track record of the ratings and reviews for his
roofing business in Farnham with Referenceline since 1999 and how this helps his business with quotes for potential customers and feedback for his team.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 99%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 98%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 92%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 97%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 99%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 78%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

additional 11
advice 12
agreed 15
approach 8
attention 7
bad 8
cheerful 15
clean 18
communication 16
Courteous 27
Darryl 35
efficient 40
efficiently 18
Excellent 76
finished 12
Friendly 55
good 104
great 16
happy 35
hard 21
helpful 46
Highly 15
informed 25
manner 20
Moran 53
people 15
pleasant 16
pleased 30
polite 45
problems 13
professional 81
prompt 14
promptly 12
quality 40
quick 11
quickly 16
quotation 14
quote 17
recommend 64
recommended 17
reliable 22
roof 46
roofing 32
satisfied 13
service 61
standard 24
team 56
tidy 45
workmanship 22
workmen 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 5 Dec 2017
Recommended by customer in GU34
 My Age: 70 + 
 I'm: Female 
 I have known this business: 1 - 5 years 
51.1566, -0.9629
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Full re-roof including insulation and gutters.
 
Cost: £16570

"A good service from quote to completion . The work lives up to expectation."
 
 
 
 
 
 


Review 4 Dec 2017
Recommended by customer in GU2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
51.2323, -0.5761
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair leak to right side of rear tile hung projection.
 
Cost: £1002

"First time I have seen Moran's work. Was not disappointed. Operative polite work.Competently executed and site left neat and tidy. "
 
 
 
 
 
 


Review 28 Nov 2017
Recommended by customer in GU10
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.1816, -0.7977
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Whole re-roofing job. Taking off old roof and replacing. Repainting a chimney. New guttering.
 
Cost: £300000

"Very pleased with the work done. Some timing issues as it took a bit longer then expected. Mark who ran the team was great, very professional, easy to deal with, super helpful and kept me well informed on progress. "
 
 
 
 
Team:
Mark Stuart
 
 
 


Review 23 Nov 2017
Recommended by customer in GU34
 My Age: 50 - 59 
 I'm: Female 
 I haven't used this business before 
51.1636, -0.8961
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Mark Stuart Marley
 
 
 


Review 13 Oct 2017
Recommended by customer in GU9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
51.2195, -0.7940
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Complete re-roof replace soffits, fascias and guttering.
Remove ivy from walls & chimney.
Remove aerial from chimney.
 
Cost: £17148

"The company previously carried out emergency repairs on two previous occasions. Service was excellent. And their prompt action saved water damage to bedrooms.
Their approach from initial survey to completion of re-roofing has been totally professional. The team were a good natured polite group of individuals. "
 
 
 
 
 
 


Review 25 Sep 2017
Recommended by customer in GU10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.2026, -0.7477
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re. roofing of 100+ year old school house.
 
 
 
 
 


Review 20 Sep 2017
Recommended by customer in GU9
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.2104, -0.7917
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fix roof.
 
Cost: £700
 
 
 
 


Review 17 Sep 2017
Recommended by customer in GU51
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
51.2710, -0.8554
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 7/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
2 new build roof and porches.
 
Cost: £9640
 
 
Team:
Lee Moran
 
 
 


Review 21 Aug 2017
Recommended by customer in GU35
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
51.1487, -0.8443
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace flat roof Repair and replace laminated tiles. Replace old roof felt. Replace running tiles. "Listed grade II cottage"
 
Cost: £1908

"The Moran roofers were excellent! They came when they had agreed, carried our all the work plus more(at no extra cost) that they found on the day. Our cottage is a 11th century grade II listed so we needed expert roofing repairs and that is exactly what the Moran team provided!. We will definitely use them again when required."
 
 
 
 
 
 


Review 28 Jul 2017
Recommended by customer in GU9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
51.2125, -0.7930
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of cement valleys.
 

"Work was carried out satisfactorily and site was kept tidy. Workman were quiet and turned up when expected. They were polite. "
 
 
 
 
Team:
Darryl
 
 
 

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