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Terrible service and would always try to avoid Reeds Rains in the future. Sales negotiator(SN) was difficult to get hold of, usually "just nipped out". Had a difficult buying experience due to info not being sent to our solicitor/wrong info being sent and SN did not help this situation by telling us everything was ok on numerous occasions even advising we were ready to complete to then receive a call from our solicitor that many items were still outstanding. If SN hadn''t lied we could have pushed for results sooner instead of believing that all was ok and waiting even longer for confirmation. It took our solicitor on our behalf to set a date for pulling out of the sale to move it along and still SN tried to advise us on things that she had no right to do such as telling us we didn''t need a completion certificate for an extension which was not her place to do so. Thankfully we had an excellent solicitor to protect our interest. On the day of completion the sale was completed by 12noon but we agreed with SN that the seller could have until 3pm and we would collect the keys from the office. When we arrived no keys were available and our (SN) herself was waiting by her desk with her coat on ready to finish for the day. Another member of staff told us to just go and collect them from the house (obviously nobody within reeds rains could be bothered at this stage as the sale was completed). Sales negotiator then left us in the office with no keys and went home even though all this had been arranged with her. All in all, very unprofessional, very bad customer service and certainly no customer care. My parents have recently put their house up for sale and deliberately avoided Reeds Rains.

Reeds Rains Estate Agents - Sales 798 Ormskirk Road, Pemberton, Pemberton, Wigan, WN5 8AP

Tel: 01942 216381

6.2
6.2/10
3
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£74,333

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DISPLAYING: Up to 100 results. MAPS: Icons are shown at the centre of the postcode, not at the exact address. PO BOXES: Generally do not correspond to a place of business and may not be a reliable indication of a firm's presence in a particular area.

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