Surelock Security

9 Astra Court, Greens Road
Dereham
Norfolk
NR20 3TR

52.6733, 0.9519

Security Products & Systems

Listed under:  Alarm & Security Systems, Burglar Alarms and Security Systems, CCTV Installation & Service, Key Cutting, Locksmiths, Security Lighting, Security Shutters
100% recommended   Rating 9.9/10
17 reviews since 2013
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 17 reviews since 2013
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.6/10 Value Rating 9.6
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Lee from Surelock. Security was excellent. Very helpful and knowledgeable from the outset."   more
 
" Work was done very professional & lovely friendly. Fellow who carry."   more
 
" It was a pleasure to deal with Lee, such a friendly, helpful young man. I cannot speak highly enough of him."   more
 
" The fault was spotted immediately i.e.: wear and tear, the door was heavy in movement, but not unable to function. A lubrication was applied, and ball bearings adjusted and a second door was also chec...."   more
 
About Us

     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 93%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 86%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 87%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 67%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

arrived 2
efficient 2
excellent 4
explained 2
friendly 6
helpful 7
Lee 5
lock 3
man 4
polite 4
professional 2
professionalism 2
Security 3
service 2
Surelock 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 12 Aug 2015
Recommended by customer in NR19
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.6771, 0.9387
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Supply and fit 5x B.S. cylinder locks to doors (3*) cut 1x extra key. Supply and fit 1x sash jammer.
 
Cost: £321

"Lee from Surelock. Security was excellent. Very helpful and knowledgeable from the outset."
 
 
 
 
 
 


Review 28 May 2015
Recommended by customer in NR19
 My Age: 70 + 
 I'm: Female 
 I haven't used this business before 
52.6663, 0.9464
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove faulty lock & handles. Replace geoclose & out of tera Pc furniture.
 
Cost: £194

"Work was done very professional & lovely friendly. Fellow who carry."
 
 
 
 
 
 


Review 21 May 2015
Recommended by customer in NR21
 My Age: 70 + 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.8277, 0.8730
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replace gearbox to conservatory door.
 
Cost: £182

"It was a pleasure to deal with Lee, such a friendly, helpful young man. I cannot speak highly enough of him."
 
 
 
 
 
 


Review 13 May 2015
Recommended by customer in NR21
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.8466, 0.9197
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Investigation into a patio door lock that was presenting difficulties with locking.
 
Cost: £5400

"The fault was spotted immediately i.e.: wear and tear, the door was heavy in movement, but not unable to function. A lubrication was applied, and ball bearings adjusted and a second door was also checked. Apart from this no further action was needed. This was carried out in a friendly and efficient workmen. I am delighted."
 
 
 
 
 
 


Review 27 Apr 2015
Recommended by customer in NR9
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
52.5775, 0.9849
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting of wireless burglar alarm.
 
Cost: £620

"Very pleased with standard of work and professionalism of staff. Very helpful and polite."
 
 
 
 
 
 


Review 20 Apr 2015
Recommended by customer in NR19
 My Age: 60 - 69 
52.6832, 0.9417
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cost: £144
 
 
 
 


Review 9 Jan 2015
Recommended by customer in NR19
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.6912, 0.9424
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of lock on a metal ex. Door.
 
Cost: £1020

"Very intelligent workman, very polite and friendly."
 
 
 
 
 
 


Review 16 Sep 2014
Recommended by customer in NR20
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
52.7423, 0.9807
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
The key to my motherís cash box went missing on the 11th. September at 97 she was distraught that somebody had stolen it and emptied the box of the contents which were precious to her.
 
Cost: £70

"I telephoned Lee at Surelock Security after 4p.m. on the 11th., by which time it was obviously too late for him to do anything that day. Understanding my motherís agitation he extremely helpfully offered to call at her home on the following morning at 9a.m. he arrived on the stroke of 9 when I met him, opened the box (the contents were in fact intact), and fitted a new lock before leaving. His response to this situation and his professionalism were nothing short of exemplary, for which I am extremely appreciative."
 
 
 
 
 
 


Review 28 Aug 2014
Recommended by customer in NR20
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.6609, 1.0173
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Gain entry to garage door and replace lock.
 
Cost: £80

"Very efficient from start to finish. Booking the job. office was friendly and helpful. Arranged for locksmith to attend within a few hours. The job. Lee attended. Explained the work and cost clearly. Did the job quickly, no fuss. Helpful advice re level of lock security. Excellent service form Lee."
 
 
 
 
 
 


Review 18 Aug 2014
Recommended by customer in NR21
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.8929, 0.9866
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Change lock on patio door.
 
Cost: £127

"I have never before had such prompt and helpful attention. From phone call to job completion by a pleasant, courteous, young man look not much more than two hours."
 
 
 
 
 
 

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