Fair Secure

Where reputations count.

11b Church Crescent
Dumfries
Dumfries & Galloway
DG1 1DF

Security Products & Systems

Email This Business

Tel 01387 378174
Mobile 07805 295772

Listed under: Alarm & Security Systems, Burglar Alarms and Security Systems, CCTV Installation & Service

100% recommended Rating 9.8/100
27 reviews since 2015

Satisfaction Ratings

Overall Rating	9.8 /10
Based on 27 reviews since 2015

Quality	9.8/10
The quality of the work was as expected and agreed

Tidy	9.8/10
There was little disruption and the site was left clear and tidy

Service	9.9/10
The team was friendly, helpful, considerate and professional

Value	9.6/10
The price represents value for money

Recent Reviews

" Great service from start to finish. Have passed on their details to a family friend. " more

" Great service brilliant setup delighted. " more

" Good quote work started and finished in very good time and engingers obviously knowledgeable. Explained now system well and very helpful in setting up apps on two mobiles, as well as instructing us on...." more

" All excellent. " more

About Us
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Legal Name: Fair Secure.

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Review 2 Aug 2023 Recommended by customer in DG2 business Fair Secure https://www.referenceline.com/security_products_systems-in-dumfries-fairsecure-60213

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Install new system.

"Great service from start to finish. Have passed on their details to a family friend. "

Team:
L Johnston

REPORT THIS REVIEW

Review 8 Apr 2020 Recommended by customer in DG12 business Fair Secure https://www.referenceline.com/security_products_systems-in-dumfries-fairsecure-60213

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Installed and commissioned:

intruder alarm
Movement detectors
door opening detector
heat detector (kitchen)
smoke detectors
remote fob remote
monitoring and control.

"Great service brilliant setup delighted. "

Team:
L Johnston

REPORT THIS REVIEW

Review 9 Mar 2020 Recommended by customer in DG7 business Fair Secure https://www.referenceline.com/security_products_systems-in-dumfries-fairsecure-60213

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Installation of CCTV operating and new cameras

"Good quote work started and finished in very good time and engingers obviously knowledgeable. Explained now system well and very helpful in setting up apps on two mobiles, as well as instructing us on main unit. "

Team:
L Johnston A Marshall

REPORT THIS REVIEW

Review 27 Oct 2019 Recommended by customer in DG2 business Fair Secure https://www.referenceline.com/security_products_systems-in-dumfries-fairsecure-60213

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Installation of security firm.

"All excellent. "

Team:
L Johnston A Marshall

REPORT THIS REVIEW

Review 27 Jun 2019 Recommended by customer in DG5 business Fair Secure https://www.referenceline.com/security_products_systems-in-dumfries-fairsecure-60213

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Install windows alarm system.

"Engineer was friendly, tidy and considerate. Perfect, just as it should be. "

Team:
L Johnston

REPORT THIS REVIEW

Review 5 Oct 2018 Recommended by customer in DS2 business Fair Secure https://www.referenceline.com/security_products_systems-in-dumfries-fairsecure-60213

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Installation of CCTV system

"The engineers Molly and Liam were highly courteous, friendly and professional.
Delighted with the finished product and would definitely recommend. "

Team:
M Adams L Johnston

REPORT THIS REVIEW

Review 16 Jun 2018 Recommended by customer in DG5 business Fair Secure https://www.referenceline.com/security_products_systems-in-dumfries-fairsecure-60213

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New alarm fitted.

"Great service."

Team:
M Adams L Johnston

REPORT THIS REVIEW

Review 14 Mar 2018 Recommended by customer in DG7 business Fair Secure https://www.referenceline.com/security_products_systems-in-dumfries-fairsecure-60213

Satisfaction Ratings


Tidy	8/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Alarm system fitted.

"Well done."

Team:
L Johnston M Adams

REPORT THIS REVIEW

Review 16 Aug 2017 Recommended by customer in DG2 business Fair Secure https://www.referenceline.com/security_products_systems-in-dumfries-fairsecure-60213

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	7/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Replace and upgrade existing alarm system and add sensors.

"Excellent professional service from all the team.
"

Team:
B Fair L Johnston M Adams

REPORT THIS REVIEW

Review 15 Aug 2017 Recommended by customer in DG2 business Fair Secure https://www.referenceline.com/security_products_systems-in-dumfries-fairsecure-60213

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Customer Review

Install a new control box,keypad and bell box.

Team:
L Johnston M Adams

REPORT THIS REVIEW

Review 26 Jul 2017 Recommended by customer in DG2 business Fair Secure https://www.referenceline.com/security_products_systems-in-dumfries-fairsecure-60213

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Installing 2 cctv cameras and home alarm system.

"Bob and Liam arrived on time, excellent service. Very tidy and explained how everything worked."

Team:
B Fair L Johnston

REPORT THIS REVIEW

Review 22 May 2017 Recommended by customer in DG1 business Fair Secure https://www.referenceline.com/security_products_systems-in-dumfries-fairsecure-60213

Satisfaction Ratings


Quality	8/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	9/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Customer Review

Install cctv cameras x 3.

"Used firm before to install security alarm. Satisfied with work."

Team:
Bob Fair Molly Adams

REPORT THIS REVIEW

Review 19 May 2017 Recommended by customer in DG1 business Fair Secure https://www.referenceline.com/security_products_systems-in-dumfries-fairsecure-60213

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

New CCTV system.

"Very good service."

Team:
B Fair

REPORT THIS REVIEW

Review 9 Jan 2017 Recommended by customer in DG7 business Fair Secure https://www.referenceline.com/security_products_systems-in-dumfries-fairsecure-60213

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Alarm installation

Team:
J Lurrie M Adams

REPORT THIS REVIEW

Review 17 Nov 2016 Recommended by customer in DG2 business Fair Secure https://www.referenceline.com/security_products_systems-in-dumfries-fairsecure-60213

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Installation of security alarm.

Team:
J Currie M Adams

REPORT THIS REVIEW

Review 14 Jun 2016 Recommended by customer in DG3 business Fair Secure https://www.referenceline.com/security_products_systems-in-dumfries-fairsecure-60213

Satisfaction Ratings


Quality	9/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	9/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Home security system fitted.

Team:
J Lurrie

REPORT THIS REVIEW

Review 3 Jun 2016 Recommended by customer in DG1 business Fair Secure https://www.referenceline.com/security_products_systems-in-dumfries-fairsecure-60213

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	8/10
The price represents value for money

Show All

Customer Review

Alarm system fitted.

"I am very happy with the work carried out. Bob was very friendly and explained the system to us and I would recommend this company to other people. "

REPORT THIS REVIEW

Review 27 May 2016 Recommended by customer in DG2 business Fair Secure https://www.referenceline.com/security_products_systems-in-dumfries-fairsecure-60213

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Customer Review

Supply and fit CCTV camera.

REPORT THIS REVIEW

Review 25 Apr 2016 Recommended by customer in DG1 business Fair Secure https://www.referenceline.com/security_products_systems-in-dumfries-fairsecure-60213

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Yes

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Reliable

Yes

During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?

Invoice

Yes

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

Yes

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

Shop alarm fitted with break glass sensors and motion detectors. App for phones explained and downloaded.

"Very happy with service and quality of work. Gave advice on system we needed and lamed it out quickly, as promised. Very clean workers as well-left no mess at all. Excellent service!"

Team:
J Currie B Fair

REPORT THIS REVIEW

Review 21 Apr 2016 Recommended by customer in DG2 business Fair Secure https://www.referenceline.com/security_products_systems-in-dumfries-fairsecure-60213

Satisfaction Ratings


Quality	10/10
The quality of the work was as expected and agreed

Tidy	10/10
There was little disruption and the site was left clear and tidy

Service	10/10
The team was friendly, helpful, considerate and professional

Value	10/10
The price represents value for money

Show All

Good Practice

Charges

Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?

Timing

Yes

Before starting work, did the firm explain when the work was expected to start and finish?

Payment

Yes

Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?

Invoice

On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?

Guarantee

On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?

Customer Review

To reinstall house alarm.

REPORT THIS REVIEW

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