Premier Services (Fife) Ltd

Unit 2, Albany Works, Albany Street
Dunfermline
Fife
KY12 0QZ

56.0751, -3.4529

Security Products & Systems

Listed under:  Burglar Alarms and Security Systems, Pest Control
100% recommended   Rating 9.7/10
48 reviews since 2011
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 48 reviews since 2011
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Premier Services provide a very good service and they have been responsible for our alarm system for a number of years now. They also are responsible for maintaining our fire extinguishers. Very relia...."   more
 
" Good service with no hassle"   more
 
" Recommended by friends Trouble-free installation and attendance for services etc Pleasant, helpful and knowledgeable staff Reliable office backup, including some earlier appointments offered as a r...."   more
 
" easy to book on line and they confirmed by email my chosen service and date"   more
 
About Us


CHOOSING A COMPANY TO INSTALL YOUR ALARM SYSTEM ASK:-

1.Are they an established business? - Premier Services started in Dunfermline 1987

2.Are they inspected by an independent authority? - Premier Services are inspected by the SSAIB (Security Systems Alarm Inspection Board).

3.Do they have enough staff for all my requirements? -Premier Services have five qualified installation engineers; three office staff and two Directors based in our Dunfermline office.

4.Can they handle work of the size I require? - Premier Services supply Security Systems to Muir Homes; Fife Council; Edinburgh Leisure; Cameron Harris Design & Build; S.M Baynes Bakers; Dunfermline Athletic FC; As well as small and large domestic dwellings.


     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 94%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 90%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 97%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 89%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

accommodated 2
advice 3
ago 4
alarm 10
annual 6
burglar 3
business 2
carrying 2
changes 2
CLASS 3
clean 3
contract 2
courteous 2
customer 5
customers 2
disruption 3
efficient 4
excellent 8
extremely 3
family 2
final 2
fitted 3
friendly 9
good 9
helpful 5
highly 3
honest 2
installation 3
installed 4
Maintenance 5
minimum 3
myself 2
needed 2
number 4
Pleasant 2
Pleased 2
polite 3
Premier 15
previous 4
previously 2
problems 2
professional 11
promised 2
recommend 4
reliable 8
service 26
Services 16
standard 3
system 9
systems 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 9 Oct 2017
Recommended by customer in KY11
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
56.0482, -3.4333
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Ongoing Maintenance of our alarms system

"Premier Services provide a very good service and they have been responsible for our alarm system for a number of years now. They also are responsible for maintaining our fire extinguishers. Very reliable and friendly"
 
 
Team:
Ali, Brian & Dean
 
 
 


Review 8 Feb 2017
Recommended by customer in FK14

 I'm: Male 

56.1491, -3.6629
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual Service of system

"Good service with no hassle"
 
 
 
 


Review 8 Feb 2017
Recommended by customer in KY11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
56.0668, -3.4458
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Initial installation, upgrade and annual services of house alarm system
 
Cost: £1000
 

"Recommended by friends
Trouble-free installation and attendance for services etc
Pleasant, helpful and knowledgeable staff
Reliable office backup, including some earlier appointments offered as a result of cancellations by other customers"
 
 
 
 


Review 11 Nov 2016
Recommended by customer in KY4
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.1031, -3.3576
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Routine service of alarm system
 
Cost: £78
 

"easy to book on line and they confirmed by email my chosen service and date"
 
 
 
 


Review 10 Nov 2016
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
56.0836, -3.4444
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual maintenance
 
Cost: £115
 

"An excellent company to deal with, our alarm system was installed by Premier services many years ago and they have upgraded and maintained the system ever since. Maintenance visits are announced in good time for an agreed service charge, arrangements for the engineer's visit are to suit the customer and any changes to times are accommodated with no fuss. The service engineers are extremely polite and professional, the service visits are carried out with the minimum of disruption and the service documentation is well presented and gives a comprehensive overview of the alarm system."
 
 
Team:
Alan Rae
 
 
 


Review 10 Nov 2016
Recommended by customer in KY6
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.1866, -3.1826
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service of a alarm system installed by Premier Services 8 years ago, works carried out promptly and on time.
 
Cost: £125
 

"Great company and I have used them for many years for alarm systems, cctv systems both domestic & commercial and general advice. I also use them for pest control and toilet sanitary services in my business."
 
 
 
 


Review 28 Aug 2016
Recommended by customer in KY11
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.0378, -3.3537
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual Service
 
Cost: £100
 

"I have used Premier Services for my home security system for 22 years now - they were honest and gave excellent advice on what I needed. Other, larger companies were quoting me more than double for systems that were completely unnecessary. I wouldn't consider using any other firm now."
 
 
 
 


Review 26 Aug 2016
Recommended by customer in ky12
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
56.0797, -3.4769
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Alarm annual service

"Have used premier for several years for burglar alarm repair and servicing. Have found them reliable and staff polite and friendly."
 
 
 
 


Review 12 Apr 2016
Recommended by customer in KY12
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.0768, -3.4490
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual Servicing of our security system

"We have used this firm for many years and have always received s prompt and professional service from them. They are flexible to meet the needs of their customers."
 
 
 
 


Review 12 Apr 2016
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.0613, -3.5291
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Premier Services installed our alarm system many years ago. They have also maintained that system on a yearly basis since installation.

"Service is excellant, at a reasonable cost, and have never had an issue with company or system."
 
 
 
 


Review 12 Apr 2016
Recommended by customer in EH3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.9594, -3.1959
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual service of domestic burglar alarm

"I have used Premier Services for 10 years and they have provided a consistently good service and have been very helpful in solving any practical issues."
 
 
 
 


Review 23 Oct 2015
Recommended by customer in KY2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.1201, -3.1636
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Yearly check of security alarms
 
Cost: £95
 

"AS ALWAYS THE SERVICE WAS FIRST CLASS"
 
 
 
 


Review 27 Jul 2015
Recommended by customer in KY12
 My Age: 60 - 69 
 I'm: Male 

 I have known this business: Over 10 years 
56.0744, -3.4281
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service cover for intruder alarm.
 
Cost: £98
 

"We have dealt with this firm for a good number of years and have had no reason for concern or complaints."
 
 
 
 


Review 24 Jul 2015
Recommended by customer in KY12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
56.0844, -3.5442
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 8/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting new house alarm system
 
Cost: £500
 

"I had an alarm system fitted in my previous house so I was aware of the good service provided by Premier Services both for the installation, call out and annual maintenance work.
The men arrived on time, were polite and did a good professional job."
 
 
 
 


Review 24 Jul 2015
Recommended by customer in KY5
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.1317, -3.3143
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual service per maintenance contract.

"I have used Premier Services for a number of years and have always found them efficient and professional."
 
 
Team:
A. MacKay
 
 
 


Review 5 May 2015
Recommended by customer in KY11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
56.0492, -3.4296
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installation of new alarm system and maintenance contract
 
Cost: £1686
 

"I have used Premier Services before and as a result of my previous experience, I had no hesitation in asking them to quote for this recent work. The work was carried out to my entire satisfaction and I have always found them to be a reliable and professional company to deal with."
 
 
Team:
Graham Steedmam, Calum MacKay and Brian
 
 
 


Review 1 May 2015
Recommended by customer in KY12
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Over 10 years 
56.0730, -3.4722
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the work was as expected and agreed
Tidy 9/10
There was little disruption and the site was left clear and tidy
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Burglar Alarm annual service
 
Cost: £104
 

"We have dealt with the company for many years and have been very happy with the work done and service given."
 
 
 
 


Review 12 Jan 2015
Recommended by customer in FK10
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.1371, -3.8295
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To fit intruder alarm
 
Cost: £670
 

"Very friendly family firm who I have used before in a business capacity.
They were efficient., helpful friendly and competitive on price. I would recommend this company both in a private and a business capacity."
 
 
Team:
Sorry I was not there when it was installed but I was told they did a clean professional job and were friendly and helpful.
 
 
 


Review 10 Jan 2015
Recommended by customer in KY11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.0282, -3.3641
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
alarm service
 
Cost: £78
 

"the were profetoinal good maners and clean and tidy I have used them before and will do so again"
 
 
Team:
calam
 
 
 


Review 2 Oct 2014
Recommended by customer in KY1
56.1158, -3.1622
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual maintenance to Burglar Alarm System

"We have used this firm for the past 11 years after they installed our system and not had any problems whatsoever. The annual service contract has always been carried out timeous lay and in a very professional manner."
 
 
 
 

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