See what our Clients say
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We are particularly pleased that Referenceline's system for customer feedback has been accepted by the Office of Fair Trading as part of their approval process for two clients under the OFT's Consumer Codes Approval Scheme. Here's what they have to say: |
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OMBUDSMAN FOR ESTATE AGENTS "Referenceline devised a transparent test which demonstrates consumers' true feelings about the service they have received for residential estate agents. The system works with the minimum of inconvenience to both parties i.e. the consumer and the agent. The system has been rigorously tested and double checked by another body and satisfies the OEA Board and Council and the OFT. The consumer body Which? has found it difficult to argue with but wanted it extended which was implemented earlier this year without difficulty. Referenceline are highly efficient and must be complimented on their attention to detail in analysing results and positive ideas about marketing to the benefit of both participating firms and consumers." W A McCLINTOCK Chairman, Ombudsman for Estate Agents |
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| BRITISH ASSOCIATION OF REMOVERS
“When BAR was looking for a workable solution to the problem of monitoring consumer satisfaction, Referenceline provided the answer. The scheme and Referenceline’s excellent client support is now firmly integrated into BAR’s OFT Approved Code of Practice compliance systems. Robert Syers General Secretary, British Association of Removers |
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