Keepsafe Storage Centre Ltd

Castlecroft Business Centre, Tom Johnston Road
Dundee
Angus
DD4 8XD

56.4799, -2.8840

Self Storage

Listed under:  Self Storage
100% recommended   Rating 9.9/10
40 reviews since 2014
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 40 reviews since 2014
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the products or services was as expected and agreed

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The Keep-safe staff were absolutely brilliant; helpful patient and cheery."   more
 
" As a children's clarity we were given a discount rate staff bent over backwards to help us in any way they could."   more
 
" Excellent friendly service highly recomended."   more
 
" Excellent service. Interpersonal skills service as it used to be: Efficient,friendly,cost effective Great team Steve and Lorna nothing was too much trouble. "   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 100%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 100%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

access 2
Centre 2
claypotts 2
clean 4
easy 2
efficient 3
Excellent 13
friendly 8
Good 2
Great 4
helpful 12
highly 2
hired 2
Keepsafe 3
Lorna 2
pleasant 2
professional 2
rate 2
recommend 3
service 15
Stephen 2
Steve 5
storage 3
store 2
Thank 2
tidy 2
trouble 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 22 Sep 2017
Recommended by customer in PH11
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
56.6181, -3.2246
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hire of secure lock up containers (75^2) for 2 Months.
 
Cost: £142

"The Keep-safe staff were absolutely brilliant; helpful patient and cheery."
 
 
 
 
Team:
Lorna
 
 
 


Review 10 Jul 2017
Recommended by customer in DD2
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4837, -3.0040
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storage unit.
 

"As a children's clarity we were given a discount rate staff bent over backwards to help us in any way they could."
 
 
 
 
 
 


Review 21 Jun 2017
Recommended by customer in DD5
 My Age: 30 - 39 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
56.4834, -2.8662
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
 
 


Review 21 Jun 2017
Recommended by customer in DD5
 My Age: 30 - 39 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4759, -2.8789
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Excellent friendly service highly recomended."
 
 
 
 
 
 


Review 16 Jun 2017
Recommended by customer in DD7
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4915, -2.7806
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storage of personal affects and furniture during house move.
 

"Excellent service. Interpersonal skills service as it used to be:
Efficient,friendly,cost effective
Great team Steve and Lorna nothing was too much trouble. "
 
 
 
 
Team:
Steve Lorna
 
 
 


Review 2 Jun 2017
Recommended by customer in DD5
56.4721, -2.9099
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"The best service I have had from any firm. Highly recommend."
 
 
 
 
 
 


Review 25 May 2017
Recommended by customer in DD7
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 5 - 10 years 
56.4978, -2.7190
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Storage of golf club competition trophies.
 

"Excellent first rate service very helpful staff."
 
 
 
 
 
 


Review 6 Mar 2017
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.5352, -2.8151
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Rental of storage unit for 18 months.
 
Cost: £1500

"Excellent, efficient and friendly service at all times from keep safe at claypotts, b/ferry. Especially from Steve who was excellent."
 
 
 
 
 
 


Review 3 Mar 2017
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4794, -2.9646
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
House removal.
 

"Staff excellent in every way would recommend to all."
 
 
 
 
 
 


Review 20 Feb 2017
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
56.4841, -2.8145
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Hire of secure storage space.
 
Cost: £79

"Both Steve and Lorna were very helpful at each stage of the hire process, very reassuring as I've never hired space before."
 
 
 
 
Team:
Steve Lorna
 
 
 

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