Norton Peskett Solicitors

66a-67 Bells Road
Gorleston
Norfolk
NR31 6AF

52.5704, 1.7280

Solicitors

Listed under:  Solicitors
100% recommended   Rating 10/10
6 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 6 reviews since 2015
 
 
 
Professional 10/10 Professional Rating 10.0
They acted fairly and protected my interests

 
Responsive 10/10 Responsive Rating 10.0
They listened to my needs and acted accordingly

 
Communication 10/10 Communication Rating 10.0
They were prompt, clear and kept me informed

 
Rapport 9.8/10 Rapport Rating 9.8
They were understanding, kind and helpful

 
Value 10/10 Value Rating 10.0
They offer value for money

 
 
 
Recent Reviews 
 
" We saw Craig Gosling who we found very helpful and efficient listened to what we wanted very quick response in getting completed wills back to us. "   more
 
" Excellent service very satisfied."   more
 
" Very good all round."   more
 
" Craig Boyce and Hassiet Ransore were both very helpful and efficient in dealing with the assignment. It was much appreciated."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Registration: 100%
My solicitors confirmed their registration with the Solicitors Regulation Authority
 
Fees: 100%
My solicitors explained the services they offer, the related fees & other charges incl VAT
 
Limitations: 100%
My solicitors pointed out any limitations on what they can do for me
 
Action: 100%
My solicitors agreed on the course of action
 
Contact: 83%
My solicitors agreed how they would update or contact me, and how often
 
OverallCost: 100%
My solicitors explained the likely overall cost
 
JargonFree: 100%
My solicitors used simple language, avoided jargon and encouraged me to ask questions
 
Responsible: 100%
My solicitors told me the names and positions of the people dealing with my affairs
 
Complain: 100%
My solicitors gave me written information about how to complain to them and to the Legal Ombudsman
 
Risks: 100%
If appropriate, they highlighted any risks, such as having to pay someone else’s legal fees
 
Viable: 100%
If appropriate, they discussed the possible results and whether this is worth the cost to me
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Craig 2
efficient 2
helpful 2
appreciated 1
assignment 1
Boyce 1
check 1
correct 1
customer 1
dealing 1
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.




Customer Reviews
Sort:        

1

Budget:  


Review 25 Jul 2016
Recommended by customer in NR31
52.5615, 1.7271
 
 
Satisfaction Ratings
 
Professional 10/10
They acted fairly and protected my interests
Responsive 10/10
They listened to my needs and acted accordingly
Communication 10/10
They were prompt, clear and kept me informed
Rapport 10/10
They were understanding, kind and helpful
Value 10/10
They offer value for money
Show All
 
 
Customer Review
 
2 wills.
 

"We saw Craig Gosling who we found very helpful and efficient listened to what we wanted very quick response in getting completed wills back to us. "
 
 
 
 
Team:
Cgaig
 
 
 


Review 10 Jun 2016
Recommended by customer in NR31
52.5422, 1.7222
 
 
Satisfaction Ratings
 
Professional 10/10
They acted fairly and protected my interests
Responsive 10/10
They listened to my needs and acted accordingly
Communication 10/10
They were prompt, clear and kept me informed
Rapport 10/10
They were understanding, kind and helpful
Value 10/10
They offer value for money
Show All
 
 
Customer Review
 
Changed our wills, my wife and I.
 

"Very good all round."
 
 
 
 
Team:
Craig
 
 
 


Review 10 Jun 2016
Recommended by customer in NR31
52.5773, 1.6974
 
 
Satisfaction Ratings
 
Professional 10/10
They acted fairly and protected my interests
Responsive 10/10
They listened to my needs and acted accordingly
Communication 10/10
They were prompt, clear and kept me informed
Rapport 10/10
They were understanding, kind and helpful
Value 10/10
They offer value for money
Show All
 
 
Customer Review
 
Will.
 

"Excellent service very satisfied."
 
 
 
 
Team:
Emma
 
 
 


Review 1 Jun 2016
Recommended by customer in NR29
52.6740, 1.6749
 
 
Satisfaction Ratings
 
Professional 10/10
They acted fairly and protected my interests
Responsive 10/10
They listened to my needs and acted accordingly
Communication 10/10
They were prompt, clear and kept me informed
Rapport 10/10
They were understanding, kind and helpful
Value 10/10
They offer value for money
Show All
 
 
Customer Review
 
Will.
 
 
 
Team:
Emma
 
 
 


Review 30 Oct 2015
Recommended by customer
 
 
Satisfaction Ratings
 
Professional 10/10
They acted fairly and protected my interests
Responsive 10/10
They listened to my needs and acted accordingly
Communication 10/10
They were prompt, clear and kept me informed
Rapport 10/10
They were understanding, kind and helpful
Value 10/10
They offer value for money
Show All
 
 
Customer Review
 
Acting on behalf of myself as executor to the estate of Colin Paul Sidwell and sale of his property.
 

"Craig Boyce and Hassiet Ransore were both very helpful and efficient in dealing with the assignment. It was much appreciated."
 
 
 
 
 
 


Review 30 Oct 2015
Recommended by customer in NR31
52.5412, 1.7199
 
 
Satisfaction Ratings
 
Professional 10/10
They acted fairly and protected my interests
Responsive 10/10
They listened to my needs and acted accordingly
Communication 10/10
They were prompt, clear and kept me informed
Rapport 9/10
They were understanding, kind and helpful
Value 10/10
They offer value for money
Show All
 
 
Customer Review
 
Property deeds
 

"The only thing I thought was disappointing, that documents were sent out with spelling errors. I understand the customer has to check facts are correct but surely the solicitors PA should check her work. Other than that very impressive & professional."
 
 
 
 
Team:
Emma Boyce
 
 
 

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