Direct Communications

6 Holly Crescent, Broughty Ferry
Dundee
Angus
DD5 2PS

56.4728, -2.8623

Telecom Services

Listed under:  CCTV Installation & Service, Telephone Systems
100% recommended   Rating 9.5/10
36 reviews since 2009
 
Satisfaction Ratings
 
Overall Rating
9.5 /10 Overall Rating 9.5/10
Based on 36 reviews since 2009
 
 
 
Quality 9.6/10 Quality Rating 9.6
The quality of the products or services was as expected and agreed

 
Service 9.6/10 Service Rating 9.6
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" First class service. Came within 30 min of my call for service. Would recommend to others. "   more
 
" The service provided by a smart courteous and polite young man was 1st class. He was punctual carried out the work as request, was helpful and information regarding advice he gave."   more
 
" A very fair price for the work and materials used. Problems overcome and very pleasant chap. "   more
 
" I used this company 5 years ago when I needed a new main socket put in so I had no hesitation in using them again to trace a fault with my phone. David came out next day, traced the fault and fixed it...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 95%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 97%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 84%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 100%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 75%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 78%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

class 2
Communications 2
contacted 2
David 3
diagnosed 2
Direct 2
efficient 4
efficiently 2
excellent 4
fault 2
fixed 2
friendly 2
good 7
Great 3
happy 3
helpful 4
highly 2
impressed 2
line 2
man 4
materials 2
phone 3
pleasant 3
point 2
polite 6
problem 2
professional 2
quick 4
recommend 6
Repair 2
service 11
team 2
telephone 3
tidy 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 19 Oct 2017
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.4564, -3.0192
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cleared fault on phone lines.

 
Cost: £45

"First class service. Came within 30 min of my call for service. Would recommend to others.

"
 
 
 
 
Team:
David Bell
 
 
 


Review 3 Jan 2017
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
56.5357, -3.0612
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Re-wiring of and re positioning of 3 telephone sockets.
 
Cost: £110

"The service provided by a smart courteous and polite young man was 1st class. He was punctual carried out the work as request, was helpful and information regarding advice he gave."
 
 
 
 
 
 


Review 18 Nov 2016
Recommended by customer in DD6
 My Age: 70 + 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4391, -2.9378
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Laying a cable from ow router to ow TV and boxes.
 
Cost: £100

"A very fair price for the work and materials used. Problems overcome and very pleasant chap. "
 
 
 
 
 
 


Review 3 Sep 2016
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4591, -3.0176
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
There was a fault with my phone. This was traced to the main socket - loose wire.
 
Cost: £50

"I used this company 5 years ago when I needed a new main socket put in so I had no hesitation in using them again to trace a fault with my phone. David came out next day, traced the fault and fixed it. I am very happy with the service."
 
 
 
 
 
 


Review 18 Aug 2016
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4687, -3.0067
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Telephone extension wire had come loose, Box moved for easy access and re-wired.
 
Cost: £45

"Extremely pleased with the work done. I thought that i need a complete rewire, but it was a disconnected wire instead. Repair operative was so polite and pleasant. I would use this company again."
 
 
 
 
 
 


Review 22 Jul 2016
Recommended by customer in DD2
 My Age: 70 + 
 My level of experience of similar services: Experienced 
 I have known this business: Under 1 year 
56.4767, -3.0154
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitted security camera at front door. We can decide if we wish to allow the caller in.
 

"This was the third company we contacted and Direct Communications was the only firm to inspect the site and provide an estimate. The job was finished on time, and a very tidy job they made."
 
 
 
 
 
 


Review 18 Jul 2016
Recommended by customer in DD2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4941, -3.0530
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Broadband/phone problem. Tested line and internal circuit, replaced filters,retested. Broadband increased from 24 MB to 75 MB.
 
Cost: £50

"Great value. Professional,prompt team. Polite and informative. Will recommend."
 
 
 
 
Team:
David
 
 
 


Review 30 Jun 2016
Recommended by customer in DD3
 My Age: up to 29 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.4668, -2.9855
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Fitting new main telephone point.
 
Cost: £60

"Very quick, friendly and helpful. Great, neat job!"
 
 
 
 
 
 


Review 13 Jun 2016
Recommended by customer in DD5
 My Age: 50 - 59 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4758, -2.8688
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Moving and rewiring telephone sockets.
 
Cost: £70

"Quick and friendly service."
 
 
 
 
 
 


Review 16 May 2016
Recommended by customer in PH10
56.5926, -3.3341
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 

"Very happy with the repair work."
 
 
 
 
 
 


Review 25 Apr 2016
Recommended by customer in PH12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.5883, -3.1627
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 8/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Call out to test in house telephone wiring fitted NTES socket in hall.
 
Cost: £70
 
 
 
 


Review 25 Apr 2016
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4703, -3.0191
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair of secondary telephone line.
 
Cost: £45

"Very efficient and polite. Carried work out in a professional way."
 
 
 
 
 
 


Review 10 Apr 2016
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
56.4829, -2.9893
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Checking an extension bell for telephone. Problems with wiring to extension outlet for 2 phones. Checking old phone and finding it working.
Replacing outlet box on bell and finding existing bell still working.
 
Cost: £50

"Everything was dealt with in a very thoughtful and considered manner by a very pleasant man.I was most impressed, with him."
 
 
 
 
Team:
David
 
 
 


Review 21 Mar 2016
Recommended by customer in KY15
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
56.3241, -3.0087
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Faulty internal telephone line.
 
Cost: £60

"Very efficient, honest approachable, tidy, soon diagnosed problem and fixed it not ripped off, would highly recommend to domestic users."
 
 
 
 
 
 


Review 18 Jan 2016
Recommended by customer in KY15
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.2933, -2.9689
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Internal telephone line serviced and not working.
 

"David, the telephone engineer was a delight to have in my house - polite, trustworthy and efficient."
 
 
 
 
 
 


Review 23 Dec 2015
Recommended by customer in DD7
 My Age: 50 - 59 
 I'm: Male 
56.4913, -2.7809
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Computer connection - rw cables.
 
Cost: £80
 
 
 
 


Review 22 Dec 2015
Recommended by customer in PD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
0, 0
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Installing telephone point and set up new phones.
 
Cost: £50

"Very good service."
 
 
 
 
Team:
David Bell
 
 
 


Review 4 Dec 2015
Recommended by customer in KY16
 My Age: 40 - 49 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.3800, -2.9266
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
To put in a new telephone point so we could move office.
 
Cost: £90
 
 
 
 


Review 4 Jul 2012
Recommended by customer in DD7
56.5055, -2.6980
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Move a telephone point from under stairs cupboard to living room.
 

"They came same day I phoned. Job took just under 1 hr. He also sorted some loose wires as well as move telephone point. I got their name from Dundee Trusted Traders list. Very satisfied!"
 
 
 
 
 
 


Review 8 Dec 2011
Recommended by customer in DD5
56.4766, -2.8469
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repair to power supply to BT freestyle 60 Cordless phone.
 
Cost: £12

"Excellent service"
 
 
 
 
 
 

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