Galloway Hire Tools

Unit 155A, Heathhall Industrial Estate
Dumfries
Dumfries & Galloway
DG1 3PH

55.0898, -3.5622

Tool Hire

Listed under:  Tool & Machinery Repair, Tool Hire
100% recommended   Rating 9.6/10
22 reviews since 2015
 
Satisfaction Ratings
 
Overall Rating
9.6 /10 Overall Rating 9.6/10
Based on 22 reviews since 2015
 
 
 
Quality 9.4/10 Quality Rating 9.4
The quality of the products or services was as expected and agreed

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.4/10 Value Rating 9.4
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Great service. fast and efficient."   more
 
" Excellent service."   more
 
" Very old model, 25 years. Unlikely to be repairable in the event and future breakdown, due to unavailability and compatible spare parts."   more
 
" Very reliable company that I have used in over a 35 year period of hiring equipment, buying, going for advise, and having my own work tools serviced and repaired."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 93%
Before starting work, did the firm explain their products, services and charges (incl VAT, where applicable)?
 
Timing: 94%
Before starting work, did the firm explain when the products or services would be provided.?
 
Payment: 86%
Before starting work, did the firm explain how and when to pay?
 
Reliable: 92%
During the work, did the firm keep its promises about costs, timing etc. and agree any changes?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the breakdown of charges (and VAT, where applicable)?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advised 2
business 2
Excellent 4
fast 2
friendly 5
good 2
Great 2
hire 3
knowledge 2
knowledgeable 2
machine 2
needed 2
number 2
old 2
quality 2
ready 2
service 9
Tool 2
tools 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 17 Aug 2017
Recommended by customer in DG2
 My Age: 40 - 49 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.0460, -3.7252
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Replacement of old tank.
 
Cost: £3064

"Great service. fast and efficient."
 
 
 
 
Team:
Lynda
 
 
 


Review 27 Jul 2017
Recommended by customer in DG2
 My Age: 60 - 69 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.0728, -3.6327
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Overhaul chainsaw.
 

"Excellent service."
 
 
 
 
Team:
Al Kev Gail Davy Lynda
 
 
 


Review 22 May 2017
Recommended by customer in DG10
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
55.3288, -3.4808
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Repairs to hover mower(flymo).
 
Cost: £59

"Very old model,
25 years.
Unlikely to be repairable in the event and future breakdown, due to unavailability and compatible spare parts."
 
 
 
 
 
 


Review 28 Apr 2017
Recommended by customer in DG2
 My Age: 50 - 59 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.0591, -3.6530
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
 
 
Team:
Gail
 
 
 


Review 24 Apr 2017
Recommended by customer in DG1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
55.1703, -3.5426
 
 
Satisfaction Ratings
 
Quality 8/10
The quality of the products or services was as expected and agreed
Service 9/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service and repair Ryobi strimmer.
 
Cost: £46

"Very reliable company that I have used in over a 35 year period of hiring equipment, buying, going for advise, and having my own work tools serviced and repaired."
 
 
 
 
 
 


Review 18 Apr 2017
Recommended by customer in DG11
 My Age: 60 - 69 
 I'm: Male 
 I have known this business: Over 10 years 
55.1267, -3.4365
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Annual lawnmower service in accordance with 5 year warranty requirement.
 
Cost: £50

"Mower ready earlier than advised when delivered to hire tool building.
We do business for a number of years, always had good experience."
 
 
 
 
 
 


Review 17 Apr 2017
Recommended by customer in DG2
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
55.0664, -3.6265
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stihl grass strimmer
 
Cost: £200
 

"The knowledge and friendly service mark Galloway Tool Hire out as an excellent business to deal with."
 
 
 
 


Review 11 Apr 2017
Recommended by customer in DG1
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
55.0647, -3.5792
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Service lawn mower(long overdue)
 
Cost: £67

"Fast and friendly service."
 
 
 
 
 
 


Review 7 Apr 2017
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.491156, -2.993821
 
 
Satisfaction Ratings
 
Quality 9/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Serving. Stihl chainsaw.
 
Cost: £68

"Excellent friendly service and v. quickly"
 
 
 
 
Team:
Gail
 
 
 


Review 3 Apr 2017
Recommended by customer in DG6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
54.8637, -4.0311
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the products or services was as expected and agreed
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Purchase of Stihl cordless tools.
 
Cost: £612

"Made 2 visits to GHT this year, The first, in Feb, to assess weight and usability of Stihl cordless chainsaw and pole hedge trimmer (I have a bad back and not only weight but also user friendliness are important to me) and the second in March to buy the tools.

On both visits we were looked after by Gail who had 100% knowledge of the products and worked out the actual weight of both tools for me. She is one of those rare people who will go the extra mile to make sure you have all the information to make the right decision - a lovely friendly person - thank you Gail. The GHT showroom is a fantastic display of Stihl and other quality products. I could have browsed away for hours."
 
 
 
 
Team:
Gail
 
 
 

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