Sellers: Ombudsman

Show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)

Sellers: Fees

Clearly explain their fees, expenses & business terms and confirm this in writing (including email) before marketing your property?

Sellers: Buyer services

Make clear whether or not they wish to offer other services (such as mortgages) to potential buyers of your property?

Sellers: Particulars

Ask you to confirm the accuracy of the draft particulars before marketing your property?

Sellers: Viewing

Agree the viewing arrangements with you and comply with these arrangements?

Sellers: Offers

Confirm all offers in writing (including email)?

Sellers: Marketing

Ask you whether or not the property should remain on the market after the offer was accepted. (n/a in Scotland)?

Buyers: Ombudsman

Show you evidence of their membership of an Ombudsman scheme to give you free, independent review of any complaints ? (eg is the Ombudsman logo shown on the sales particulars for your property?)

Buyers: Marketing

Tell you if the property was kept on the market after your offer was accepted, or was put back on the market later on. (n/a in Scotland)?

Buyers: Accuracy

Give you accurate (i.e. not misleading) information about properties?

Buyers: Offer

Accept your offer without attaching any conditions (such as that you should arrange your mortgage through them)?