Trading Standards - Dundee (Trusted Trader)

The Dundee Trusted Trader scheme is a local business partnership aimed at increasing consumer confidence, promoting good practice within local small business, and helping protect citizens from doorstep crime. The scheme is managed and administered by Dundee City Council Trading Standards service.

It is a condition of membership of the scheme that members adhere to a Code of Practice. The services delivered by member businesses are assessed by their own customers, through a survey system operated by Referenceline.

The information presented under this scheme is accurate to the best of our knowledge, but must not be taken in any way as a warranty by the Council of the status of any individual trader. The Council will not accept liability whatsoever arising out of the use of the information obtained under this scheme.

TrustMark

TrustMark is a not for profit organisation, licensed by Government and supported by consumer protection groups, helping you find local, trustworthy & reliable tradesmen, operating to Government endorsed standards.

TrustMark is a quality mark which operates a framework under which 30 plus scheme operators working in the Repair, Maintenance and Improvement sectors are approved to carry the TrustMark logo and recruit reputable and trustworthy tradesmen.

All of these scheme operators are audited annually by TrustMark, to ensure processes, standards and complaints procedures are being maintained.

VELUX

At VELUX, we're proud of our products. In fact, we consider them to be the very best on the market and we want to help you choose a competent installer to fit them. VELUX are a Trustmark scheme operator, so you have the additional comfort and peace of mind that Certified Installers are members of the only government-endorsed scheme for tradesmen.

VELUX Certified Installers must comply with stringent and regular checks and assessments by independent industry experts including: Examination of their financial records and trading history, Provision of relevant documents such as public liability insurance, Credit checks, References from previous customers

Certified Installers also undergo on-site inspections to ensure that the quality of their work meets the VELUX standard and agree to a comprehensive code of practice covering conduct and workmanship.