Terence Charles - Lettings

2 Church Street
London

N9 9DX

51.6251, -0.0616

Estate Agents

Listed under:  Letting Agents





Estate and Letting Agents

It is a legal requirement for Estate and Letting Agents to join one of three Government-approved redress schemes. The three approved schemes are:

  • Ombudsman Services - Property
  • Property Redress Scheme
  • The Property Ombudsman



National Approved Letting Scheme


National Approved Letting Scheme

The National Approved Letting Scheme is an accreditation scheme for lettings and management agents offering peace of mind to landlords and tenants in knowing that they are dealing with a firm which agrees to meet defined standards of customer service, together with having in place the necessary insurances to protect clients' money plus a customer complaints procedure offering independent redress.



Property Ombudsman - Lettings


Property Ombudsman - Lettings

All estate agents are required to register with an Estate Agents Redress Scheme which can investigate complaints from members of the public. The Property Ombudsman (TPO) is an approved scheme under the Consumers, Estate Agents and Redress Act 2007.

Many estate agents have voluntarily agreed to follow The Property Ombudsman Code of Practice for Residential Estate Agents. Estate agents who follow the Code of Practice are required to provide additional consumer protection that goes beyond that required by law. They can be recognised by the blue TPO logo which they will display on their literature, websites and office windows.

Registered agents, who have chosen to not voluntarily abide by the obligations of the Code of Practice are not entitled to display the blue TPO logo.

Please visit the TPO website to verifiy the current membership status for this agent.



Trading Standards Institute - Approved Codes


Trading Standards Institute - Approved Codes

The Consumer Codes Approval Scheme is facilitated self-regulation. It aims to bolster consumer protection and improve customer service standards by the approval and promotion of codes of practice; setting out the principles of effective customer service; recognising approved traders - look for the CTSI approved code logo.

We are now in our third year of operation and continue to evolve and expand our network of Code Sponsors. The Codes scheme is managed by the Consumer Codes Approval Board (CCAB) operated by CTSI.




The information shown above is provided by the firm or the relevant body. Memberships may lapse or require renewal so we recommend that you check that the firm is still a member when you contact them. Please tell Referenceline about any misleading claims.