Nelson The Removal & Storage Company Ltd

Removers - Removals Companies: Unit 5 Downs Way Industrial Estate, Heathhall, DUMFRIES, Dumfriesshire, DG1 3RS

Reference Values

» 10 9 8 7 6 5 4 3 2 1

28 Mar 2007 - Recommended by customer in Postcode DG2 Cost: £13000
 
Satisfaction Ratings
 
Packing & Handling Packing & Handling Rating 10/10 10
Collection & delivery Collection & delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice What is this?
Code of practice Yes
Description Yes
Loss or damage Yes
Claims timing Yes
Cancellation Yes
Protection options Yes
Claims procedure Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"On time, professional, nice men good humor & smart. Would use them again in the future. Office staff helpful & kind nothing too much trouble, all round a very good service, good transport, clean & secure."
 
 
 
 
 

 
22 Oct 2008 - Recommended by customer Cost: £6000
 
Satisfaction Ratings
 
Packing & Handling Packing & Handling Rating 9/10 9
Collection & delivery Collection & delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice What is this?
Code of practice Yes
Description Yes
Loss or damage Yes
Claims timing Yes
Cancellation Yes
Protection options Yes
Claims procedure Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Two mirrors bent loose w/o packing – damaged – rep repaired."
 
 
 
 
 

 
18 Nov 2022 - Recommended by customer in Postcode DG3 Cost: £4200
 
Satisfaction Ratings
 
Sales & Support Sales & Support Rating 9/10 9
Packing & Handling Packing & Handling Rating 10/10 10
Collection & delivery Collection & delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice What is this?
Code of practice Yes
Description Yes
Loss or damage Yes
Claims timing Yes
Cancellation Yes
Protection options Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"100% Satisfaction in all areas. "
 
 
 
 
 

 
25 Jan 2023 - Recommended by customer in Postcode TQ1 Cost: £4038
 
Satisfaction Ratings
 
Sales & Support Sales & Support Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & delivery Collection & delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice What is this?
Code of practice Yes
Description Yes
Loss or damage Yes
Claims timing Yes
Cancellation Yes
Protection options Yes
Claims procedure Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"My move could not have been improved - all aspects. "
 
 
 
 
 

 
25 Jul 2019 - Recommended by customer in Postcode PO19 Cost: £3888
 
Satisfaction Ratings
 
Sales & Support Sales & Support Rating 8/10 8
Packing & Handling Packing & Handling Rating 9/10 9
Collection & delivery Collection & delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 8/10 8
 
 
Code of Practice What is this?
Code of practice Yes
Description Yes
Loss or damage Yes
Claims timing Yes
Cancellation Yes
Protection options Yes
Claims procedure Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Very professionally and courteously handled, particularly by the four who unloaded the truck at the end location. Jeff and Zander were a credit to Nelsons. "
 
 
 
 
 

 
30 Dec 2019 - Recommended by customer in Postcode B77 Cost: £3820
 
Satisfaction Ratings
 
Sales & Support Sales & Support Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & delivery Collection & delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice What is this?
Code of practice Yes
Description Yes
Loss or damage Yes
Claims timing Yes
Cancellation Yes
Protection options Yes
Claims procedure Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"The whole experience was clearly described and carried out in a pleasant and professional manner. Friendly driver and packers. Who made it easy for us to cope with. Our arranged delivery was delayed but this company kept our things in storage and then was able to deliver everything to us on 23 Dec. Because the staff were willing to put the extra hour in. Wonderful. "
 
 
 
 
 

 
16 Nov 2018 - Recommended by customer in Postcode HD3 Cost: £3739
 
Satisfaction Ratings
 
Sales & Support Sales & Support Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & delivery Collection & delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice What is this?
Description Yes
Loss or damage Yes
Claims timing Yes
Cancellation Yes
Protection options Yes
Claims procedure Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

 
 
 
 

 
16 Nov 2018 - Recommended by customer in Postcode HD3 Cost: £3739
 
Satisfaction Ratings
 
Sales & Support Sales & Support Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & delivery Collection & delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice What is this?
Description Yes
Loss or damage Yes
Claims timing Yes
Cancellation Yes
Protection options Yes
Claims procedure Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"I would certainly recommend Nelson's to anyone. They made a very stressful time go smoothly. The men are very curtious and hard working, were cheerful and thorough throughout the move. The price included a long time in storage and all packing boxes, paper and bubble wrap. "
 
 
 
 
 

 
11 Apr 2009 - Recommended by customer in Postcode LL34 Cost: £3400
 
Satisfaction Ratings
 
Collection & delivery Collection & delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice What is this?
Code of practice Yes
Description Yes
Loss or damage Yes
Claims timing No
Cancellation Yes
Protection options Yes
Claims procedure No
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"10 months storage, excellent removal firm."
 
 
 
 
 

 
9 Jul 2014 - Recommended by customer in Postcode EX10 Cost: £3380
 
Satisfaction Ratings
 
Packing & Handling Packing & Handling Rating 9/10 9
Collection & delivery Collection & delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice What is this?
Code of practice Yes
Description Yes
Loss or damage Yes
Claims timing Yes
Cancellation Yes
Protection options Yes
Claims procedure Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"All the men involved worked very hard non-stop. They were very considerate of our comfort & needs. We were impressed by their good humour and cheerfulness. Nothing was too much trouble."
 
 
 
 
 

 
22 Mar 2012 - Recommended by customer in Postcode DG5 Cost: £3197
 
Satisfaction Ratings
 
Packing & Handling Packing & Handling Rating 10/10 10
Collection & delivery Collection & delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 7/10 7
 
 
Code of Practice What is this?
Code of practice Yes
Description Yes
Loss or damage Yes
Claims timing Yes
Cancellation Yes
Protection options Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"At a stressful time, we much appreciated the professionalism, skill and cheerful support of the team; mark Ian Sues & Ian Inc & Matt & Dougie. Well done! They made the move go like clockwork. Many thanks to all. "
 
 
 
 
 

 
2 Sep 2010 - Recommended by customer in Postcode EX13 Cost: £3166
 
Satisfaction Ratings
 
Packing & Handling Packing & Handling Rating 10/10 10
Collection & delivery Collection & delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice What is this?
Code of practice Yes
Description Yes
Loss or damage Yes
Claims timing Yes
Cancellation Yes
Protection options Yes
Claims procedure Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"An exemplary standard of service."
 
 
 
 
 

 
1 May 2014 - Recommended by customer in Postcode TA19 Cost: £3066
 
Satisfaction Ratings
 
Packing & Handling Packing & Handling Rating 8/10 8
Collection & delivery Collection & delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 9/10 9
 
 
Code of Practice What is this?
Code of practice Yes
Description Yes
Loss or damage Yes
Claims timing Yes
Cancellation Yes
Protection options Yes
Claims procedure Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Scary moment when we thought the sofa bed wasn’t going to fit through door. But Ian & John, were able to sort problem out."
 
 
 
 
 

 
2 Nov 2015 - Recommended by customer in Postcode ST17 Cost: £2965
 
Satisfaction Ratings
 
Packing & Handling Packing & Handling Rating 10/10 10
Collection & delivery Collection & delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice What is this?
Code of practice Yes
Description Yes
Loss or damage Yes
Claims timing Yes
Cancellation Yes
Protection options Yes
Claims procedure Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

 
 
 
 

 
30 May 2014 - Recommended by customer in Postcode PR7 Cost: £2776
 
Satisfaction Ratings
 
Packing & Handling Packing & Handling Rating 10/10 10
Collection & delivery Collection & delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice What is this?
Code of practice Yes
Description Yes
Loss or damage Yes
Claims timing Yes
Cancellation Yes
Protection options Yes
Claims procedure Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Very helpful staff with good sense of humour."
 
 
 
 
 

 
29 Aug 2017 - Recommended by customer in Postcode TN39 Cost: £2700
 
Satisfaction Ratings
 
Sales & Support Sales & Support Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & delivery Collection & delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice What is this?
Code of practice Yes
Description Yes
Loss or damage Yes
Protection options Yes
Claims procedure Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Your staff gave us excellent help and service at all stages. They had to carry items from pavement edge to an awkward side door. Then climb to 3rd floor. At all times they were hard working and gave us excellent service. I would gladly recommend them to friends. Margaret Christie"
 
 
 
 
 

 
17 Jul 2019 - Recommended by customer in Postcode DG7 Cost: £2700
 
Satisfaction Ratings
 
Sales & Support Sales & Support Rating 9/10 9
Packing & Handling Packing & Handling Rating 10/10 10
Collection & delivery Collection & delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice What is this?
Code of practice No
Description No
Loss or damage No
Claims timing No
Cancellation Yes
Protection options No
Claims procedure No
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Paul and Zander did an excellent job. They were professional, and hardworking. Everything was carefully packed, and nothing was broken or scratched. They also did an excellent job at the other end, fitting everything on, very patiently. Extremely reliable and I'd be happy to recommend. "
 
 
 
 
 

 
9 Jan 2015 - Recommended by customer in Postcode OX7 Cost: £2675
 
Satisfaction Ratings
 
Packing & Handling Packing & Handling Rating 10/10 10
Collection & delivery Collection & delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice What is this?
Description Yes
Loss or damage Yes
Cancellation Yes
Protection options Yes
Claims procedure Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"All aspects of the move were carried out to the total satisfaction."
 
 
 
 
 

 
12 Jan 2012 - Recommended by customer in Postcode PA43 Cost: £2646
 
Satisfaction Ratings
 
Packing & Handling Packing & Handling Rating 10/10 10
Collection & delivery Collection & delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice What is this?
Code of practice Yes
Description Yes
Loss or damage Yes
Claims timing Yes
Cancellation Yes
Protection options Yes
Claims procedure Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"We were very happy with the service we got. I wouldn’t hesitate to recommend and hope to use again if we move on elsewhere. Fantastic."
 
 
 
 
 

 
29 Apr 2019 - Recommended by customer in Postcode AB43 Cost: £2560
 
Satisfaction Ratings
 
Sales & Support Sales & Support Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & delivery Collection & delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice What is this?
Description Yes
Loss or damage Yes
Claims timing Yes
Cancellation Yes
Protection options Yes
Claims procedure Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Helpful Kind cheerful Professional friendly, polite, non-flappable non - judgmental, Steady punctual reliable accurate hardworking"
 
 
 
 
 

 

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