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Stranks Removals & Storage Ltd

Unit 5, Wotton Trading Estate, Wotton Road
ASHFORD
Kent
TN23 6LL

Removers

Listed under:  Removers - Domestic

97% Recommended: 9.6/10

187 Reviews since 2007

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Satisfaction Ratings
 
Overall Rating
Overall Rating 9.6/10 9.6
   
Packing & Handling
Packing & Handling Rating 9.4 9.4
   
Collection & Delivery
Collection & Delivery Rating 9.7 9.7
   
Service
Service Rating 9.7 9.7
   
Value
Value Rating 9.5 9.5
   
 
   
Code of Practice
 
BAR Code 86%
 
Clear description 99%
 
Terms: Liability 88%
 
Terms: Time Limit 76%
 
Terms: Cancellation 87%
 
Insurance or Other Protection 83%
 
Procedure for making Claims 64%
 
Claim Handling 57%
   
 
Customer Reviews
 
"Staff were very professional, helpful, courteous and above all cheerful when moving large quantities of heavy oak from our 2nd floor flat! "   more
 
"Strank's Removal was very professional and courteous from start to finish. The movers were quick and precise and even recycled the boxes that I no lon ...."   more
 
"We moved with Stranks previously & they were excellent. So we decided to use them again. We were not disappointed – they provide an excellent service ...."   more
 
"Service was excellent as when I used this company before "   more
 
"Superb forman (Darren) went out of their way to help, no jobs worth attitude – excellent service from all concerned – delighted. "   more
 
"Move was carried out at very short notice packer was brilliant. Every member of the company was polite and very hard working. Amazingly efficient. "   more
 
"This is the second time in 3 months that have used Stranks for removals. On both occasions I have had a superb service. I hope I never have to move ag ...."   more
 
"A super set of removal men who made the whole process as easy as possible. Very satisfied customer. "   more
 
 
Legal Name: Stranks Removals & Storage Ltd. Limited Company.
 
 Individual Ratings & Reviews 
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8 Sep 2010 - Recommended by customer in Postcode RG31 Cost: £900
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code No
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

 
 
 
 
 

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3 Sep 2010 - Recommended by customer
 
Satisfaction Ratings
 
Overall Rating Overall Rating 8/10 8
Packing & Handling Packing & Handling Rating 2/10 2
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

  The customer has requested anonymity.

 
 
   Customer Review

    Customer review

 
 
 
 
 

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26 Aug 2010 - Recommended by customer in Postcode CT21 Cost: £650
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.8/10 9.8
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 9/10 9
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Staff were very professional, helpful, courteous and above all cheerful when moving large quantities of heavy oak from our 2nd floor flat!"
 
 
 
 
 

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23 Aug 2010 - Recommended by customer in Postcode GU1 Cost: £900
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit No
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Strank's Removal was very professional and courteous from start to finish. The movers were quick and precise and even recycled the boxes that I no longer needed. I would recommend Strank’s to anyone moving home they helped it to be much less stressful. Thank you!"
 
 
 
 
 

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20 Aug 2010 - Recommended by customer in Postcode CT19 Cost: £614
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"We moved with Stranks previously & they were excellent. So we decided to use them again. We were not disappointed – they provide an excellent service & work really hard. We’d use them again & definitely recommend them."
 
 
 
 
 

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19 Aug 2010 - Recommended by customer in Postcode CT16 Cost: £513
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Service was excellent as when I used this company before"
 
 
 
 
 

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4 Aug 2010 - Recommended by customer in Postcode CT21 Cost: £1450
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Superb forman (Darren) went out of their way to help, no jobs worth attitude – excellent service from all concerned – delighted."
 
 
 
 
 

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4 Aug 2010 - Recommended by customer in Postcode TN27 Cost: £850
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Move was carried out at very short notice packer was brilliant. Every member of the company was polite and very hard working. Amazingly efficient."
 
 
 
 
 

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2 Aug 2010 - Recommended by customer in Postcode CT20
 
Satisfaction Ratings
 
Overall Rating Overall Rating 7/10 7
Packing & Handling Packing & Handling Rating 7/10 7
Collection & Delivery Collection & Delivery Rating 7/10 7
Service Service Rating 7/10 7
Value Value Rating 7/10 7
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

 
 
 
 
 

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30 Jul 2010 - Recommended by customer in Postcode CT19 Cost: £446
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"This is the second time in 3 months that have used Stranks for removals. On both occasions I have had a superb service. I hope I never have to move again, but if I do, I will definitely use Stranks."
 
 
 
 
 

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21 Jul 2010 - Recommended by customer in Postcode EX23 Cost: £1928
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"A super set of removal men who made the whole process as easy as possible. Very satisfied customer."
 
 
 
 
 

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9 Jul 2010 - Recommended by customer
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.5/10 9.5
Packing & Handling Packing & Handling Rating 9/10 9
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 9/10 9
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

  The customer has requested anonymity.

 
 
   Customer Review

    Customer review

"Very professional, very considerate, very good. I would recommend Stranks for anyone wishing to move. Great job – well done lads."
 
 
 
 
 

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8 Jul 2010 - Recommended by customer in Postcode ME17 Cost: £587
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"1st class!"
 
 
 
 
 

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30 Jun 2010 - Recommended by customer in Postcode CT15 Cost: £753
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"We would highly recommend Stranks to anyone faultless from start to finish. Excellent."
 
 
 
 
 

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24 Jun 2010 - Recommended by customer in Postcode TN25 Cost: £491
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Stranks were absolutely brilliant. The staff were friendly and hardworking and showed incredible patience with our disorganisation."
 
 
 
 
 

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12 Jun 2010 - Recommended by customer in Postcode TN24 Cost: £900
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code No
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"The men were polite, cheerful and competent even though the weather was atrocious (rained heavily non stop), my furniture was well covered and returned in perfect condition to my present address. I have already recommended Stranks to other people as I was so pleased with them."
 
 
 
 
 

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2 Jun 2010 - Not Recommended by customer
 
Satisfaction Ratings
 
Overall Rating Overall Rating 7.8/10 7.8
Packing & Handling Packing & Handling Rating 6/10 6
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 9/10 9
Value Value Rating 6/10 6
 
 
Code of Practice
BAR Code No
Clear description Yes
Terms: Liability No
Terms: Time Limit No
Terms: Cancellation No
Insurance or Other Protection Yes
Procedure for making Claims No
 
 
 
   Description

  The customer has requested anonymity.

 
 
   Customer Review

    Customer review

"I was surprised that no mattress cover was used & my all wool, very expensive mattress was ‘dirty’!"
 
 
 
 
   Business Reply:

We try our utmost to keep all our customers possessions covered at all times, but some modern mattresses are very heavy to lift. When wrapped in polythene, they can be difficult to hold and so we may sometimes have to remove the covers when we manoeuvre them indoors in awkward spaces such as staircases.

It is unfortunate that the customer has chosen to remain anonymous because we are unable to find out what happened in this particular case. If the mattress had got dirty as a result of our handling, we would of course have been pleased to arrange for professional cleaning.
 
 

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26 May 2010 - Recommended by customer in Postcode CT17 Cost: £637
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Very efficient and friendly – if we ever moved again we would return to Stranks."
 
 
 
 
 

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22 May 2010 - Recommended by customer
 
Satisfaction Ratings
 
Overall Rating Overall Rating 8.7/10 8.7
Collection & Delivery Collection & Delivery Rating 8/10 8
Service Service Rating 10/10 10
Value Value Rating 8/10 8
 
 
Code of Practice
BAR Code No
Clear description Yes
Terms: Liability No
Terms: Time Limit No
Terms: Cancellation No
Insurance or Other Protection No
Procedure for making Claims No
 
 
 
   Description

  The customer has requested anonymity.

 
 
   Customer Review

    Customer review

"Very happy great family business very professional & friendly from start to finish."
 
 
 
 
 

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1 May 2010 - Recommended by customer in Postcode KT21 Cost: £600
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"I have used Stranks before, would again and I always recommend them to other people."
 
 
 
 
 

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