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Nelson The Removal & Storage Company Ltd

Removers: Unit 5 Downs Way Industrial Estate, Heathhall, DUMFRIES, Dumfriesshire, DG1 3RS

01387 263 629 01387 263 708 kath@nelsonremovals.co.uk www.nelsonremovals.co.uk

98%recommended164 reviews since 2007
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Summary

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 Track Record based on 164 reviews since 2007 
 
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Satisfaction Ratings
 
Overall Rating
Overall Rating 9.4/10 9.4
   
Packing & Handling
9.3
   
Collection & Delivery
9.6
   
Service
9.7
   
Value
9.1
   
 
   
Code of Practice
 
BAR Code 88%
 
Clear description 99%
 
Terms: Liability 88%
 
Terms: Time Limit 77%
 
Terms: Cancellation 85%
 
Insurance or Other Protection 86%
 
Procedure for making Claims 74%
   
 
Customer Reviews
 
"Andrew & Lousie were very polite and did everything required of them. "   More
 
"1) I moved in February 2010 sorry this has taken so long to complete. 2) From the time that I contacted Nelsons and spoke to Mrs. Nelson, I was treate ...."   More
 
"Everyone I dealt with was very polite and very helpful. Excellent service. "   More
 
"All first class; excellent communication & execution. "   More
 
"The service was excellent, reasonably priced and very efficient; we have already recommended Nelson to friends and special thanks to Robert. "   More
 
"Delighted with service thanks. "   More
 
"The removal men were extremely helpful and courteous. "   More
 
"Ian & Dom were brilliant, really nice guys very prompt, efficient and we were impressed at their still in getting that sofa in! "   More
 
 
 
 Individual Ratings & Reviews 
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31 Jul 2010 - Recommended by customer in Postcode DG7 Cost: £855
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 9/10 9.5
Packing & Handling Packing & Handling Rating 9/10 9
Collection & Delivery Collection & Delivery Rating 9/10 9
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

 
 
 
 

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17 Jul 2010 - Recommended by customer in Postcode DG7 Cost: £385
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

 
 
 
 

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16 Jul 2010 - Recommended by customer in Postcode CA22
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 9.5
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 8/10 8
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection No
Procedure for making Claims No
 
 
 
   Description

  The customer has requested anonymity.

 
 
   Customer Review

    Customer review

 
 
 
 

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7 Jul 2010 - Recommended by customer Cost: £382
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 9.5
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 8/10 8
 
 
Code of Practice
BAR Code No
Clear description Yes
Terms: Liability No
Terms: Time Limit No
Terms: Cancellation No
Insurance or Other Protection No
Procedure for making Claims No
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Andrew & Lousie were very polite and did everything required of them."
 
 
 
 
 

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5 Jul 2010 - Recommended by customer in Postcode HR6 Cost: £1492
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating -1/10 8.3
Collection & Delivery Collection & Delivery Rating 9/10 9
Service Service Rating 9/10 9
Value Value Rating 7/10 7
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

 
 
 
 

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3 Jul 2010 - Recommended by customer in Postcode G61 Cost: £1351
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"1) I moved in February 2010 sorry this has taken so long to complete. 2) From the time that I contacted Nelsons and spoke to Mrs. Nelson, I was treated with consideration and kindness – even though I kept changing things about! This help continued up until the removal was completed, and all goods arriving safely. The men involved were cheerful, unrushed and competent and showed care with my furniture etc. I cannot recommend this firm highly enough."
 
 
 
 
 

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19 Jun 2010 - Recommended by customer in Postcode IP33 Cost: £1461
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 8/10 8.8
Packing & Handling Packing & Handling Rating 8/10 8
Collection & Delivery Collection & Delivery Rating 9/10 9
Service Service Rating 9/10 9
Value Value Rating 9/10 9
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Everyone I dealt with was very polite and very helpful. Excellent service."
 
 
 
 
 

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7 Jun 2010 - Recommended by customer in Postcode YO26 Cost: £1147
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 9/10 9.5
Packing & Handling Packing & Handling Rating 9/10 9
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 9/10 9
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

 
 
 
 

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19 May 2010 - Recommended by customer in Postcode KA30 Cost: £470
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code No
Clear description Yes
Terms: Liability No
Terms: Time Limit No
Terms: Cancellation Yes
Insurance or Other Protection No
Procedure for making Claims No
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"All first class; excellent communication & execution."
 
 
 
 
 

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10 May 2010 - Recommended by customer in Postcode CA2 Cost: £835
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 9.5
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 8/10 8
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

 
 
 
 

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30 Apr 2010 - Recommended by customer in Postcode M33 Cost: £560
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
Clear description Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"The service was excellent, reasonably priced and very efficient; we have already recommended Nelson to friends and special thanks to Robert."
 
 
 
 
 

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12 Apr 2010 - Recommended by customer in Postcode KA3
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Delighted with service thanks."
 
 
 
 
 

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18 Mar 2010 - Recommended by customer in Postcode DG6 Cost: £900
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
Clear description Yes
Terms: Liability No
Terms: Time Limit No
Terms: Cancellation No
Insurance or Other Protection No
Procedure for making Claims No
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"The removal men were extremely helpful and courteous."
 
 
 
 
 

  Back to top
18 Mar 2010 - Recommended by customer in Postcode DG10
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Ian & Dom were brilliant, really nice guys very prompt, efficient and we were impressed at their still in getting that sofa in!"
 
 
 
 
 

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24 Feb 2010 - Recommended by customer in Postcode DG5 Cost: £376
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 9/10 9.8
Packing & Handling Packing & Handling Rating 9/10 9
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"The crew was very pleasant and helpful made a stressful time much easier. Thank you"
 
 
 
 
 

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24 Feb 2010 - Recommended by customer in Postcode DG12
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

  The customer has requested anonymity.

 
 
   Customer Review

    Customer review

 
 
 
 

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17 Jan 2010 - Recommended by customer in Postcode BL1 Cost: £910
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating -1/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Robert and Matt, you could not have had two more polite, willing, helpful lads. They went beyond the call of duty. Give them a bonus, we will certainly recommend you."
 
 
 
 
 

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12 Jan 2010 - Recommended by customer in Postcode NR31
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating -1/10 9.3
Collection & Delivery Collection & Delivery Rating 9/10 9
Service Service Rating 10/10 10
Value Value Rating 9/10 9
 
 
Code of Practice
Clear description Yes
Insurance or Other Protection Yes
 
 
 
   Description

  The customer has requested anonymity.

 
 
   Customer Review

    Customer review

 
 
 
 

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11 Jan 2010 - Recommended by customer in Postcode PA14 Cost: £1597
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"The lads were very polite and professional. Nothing was too much trouble. We have moved many times, but I can honestly say that this was the best. Would have no hesitation in recommending them to anyone."
 
 
 
 
 

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11 Jan 2010 - Recommended by customer in Postcode CA17
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating -1/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Friendly, very helpful and considerate staff."
 
 
 
 
 

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