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Harkers Removers & Storers Limited

Removers: Devere Building, Riverside Road, SUNDERLAND, Tyne and Wear, SR5 3JG

0191 516 7994 0191 549 1994 enquiries@harkersremovers.co.uk www.harkersremovers.co.uk

95%recommended20 reviews since 2007
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Summary

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 Track Record based on 20 reviews since 2007 
 
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Satisfaction Ratings
 
Overall Rating
Overall Rating 9.1/10 9.1
   
Packing & Handling
9.1
   
Collection & Delivery
9.4
   
Service
9.3
   
Value
8.8
   
 
   
Code of Practice
 
BAR Code 100%
 
Clear description 100%
 
Terms: Liability 100%
 
Terms: Time Limit 90%
 
Terms: Cancellation 100%
 
Insurance or Other Protection 95%
 
Procedure for making Claims 95%
   
 
Customer Reviews
 
"Apart from a vehicle breakdown which was out of their hands I found Harkers and their staff fantastic. Because the move was delayed by an hour or two, ...."   More
 
"I was extremely impressed with the full service provided by Harkers – from the initial estimate to the entire move. They were absolutely excellent. I ...."   More
 
"In storage - 10 months. "   More
 
"We were pleased with the helpfulness of the Harkers team & their professional approach. On our move day the staff helped to make things as smooth & st ...."   More
 
"Very good service, helpful & friendly. "   More
 
"Excellent service – making a potentially stressful task much easier. Excellent service from first contact to final completion. "   More
 
"Had to be prompted to cover furniture – quite a lot of superficial damage-scratches etc. which cannot be claimed for, had to wait 2 months for insuran ...."   More
 
"A move not without its problems later away than expected due to availability of vans (2 used). The biggest problem was that the vendor hadn’t moved ou ...."   More
 
 
 
 Individual Ratings & Reviews 
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25 Jun 2010 - Recommended by customer in Postcode NE25
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Apart from a vehicle breakdown which was out of their hands I found Harkers and their staff fantastic. Because the move was delayed by an hour or two, the removal men even stayed to help us assemble furniture – the move which I was dreading went very smoothly and it was all down to the removal men which I found very polite, friendly and helpful."
 
 
 
 
 

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16 May 2009 - Recommended by customer in Postcode NE36 Cost: £1086
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"I was extremely impressed with the full service provided by Harkers – from the initial estimate to the entire move. They were absolutely excellent. I could not recommend them enough."
 
 
 
 
 

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3 Jul 2008 - Recommended by customer in Postcode SR6 Cost: £3211
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"In storage - 10 months."
 
 
 
 
 

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15 May 2008 - Recommended by customer in Postcode NE39 Cost: £446
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"We were pleased with the helpfulness of the Harkers team & their professional approach. On our move day the staff helped to make things as smooth & stress-free as possible. We would recommend Harkers to family and friends. "
 
 
 
 
 

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4 Jan 2008 - Recommended by customer in Postcode NE3 Cost: £1247
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
Claim Handling Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

 
 
 
 

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29 Nov 2007 - Recommended by customer in Postcode EH30
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 8/10 9
Packing & Handling Packing & Handling Rating 8/10 8
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 8/10 8
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

  The customer has requested anonymity.

 
 
   Customer Review

    Customer review

"Very good service, helpful & friendly."
 
 
 
 
 

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27 Nov 2007 - Recommended by customer in Postcode SR7 Cost: £376
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Excellent service – making a potentially stressful task much easier. Excellent service from first contact to final completion."
 
 
 
 
 

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25 Nov 2007 - Not Recommended by customer in Postcode DH2
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 5/10 5.5
Packing & Handling Packing & Handling Rating 5/10 5
Collection & Delivery Collection & Delivery Rating 7/10 7
Service Service Rating 5/10 5
Value Value Rating 5/10 5
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit No
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims No
Claim Handling No
 
 
 
   Description

  The customer has requested anonymity.

 
 
   Customer Review

    Customer review

"Had to be prompted to cover furniture – quite a lot of superficial damage-scratches etc. which cannot be claimed for, had to wait 2 months for insurance settlement? The two men worked hard, but the van was too small resulting in the damage."
 
 
 
 
 

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25 Nov 2007 - Recommended by customer in Postcode ST13 Cost: £1780
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating -1/10 8
Collection & Delivery Collection & Delivery Rating 8/10 8
Service Service Rating 8/10 8
Value Value Rating 8/10 8
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"A move not without its problems later away than expected due to availability of vans (2 used). The biggest problem was that the vendor hadn’t moved out, but nothing fazed the team of Peter, Charlie & Blaster. Always cheerful, willing, flexible and hard working. Thanks & well done unbelievably we were in by 4:30."
 
 
 
 
 

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18 Nov 2007 - Recommended by customer in Postcode KY9 Cost: £1668
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Excellent service, very helpful, courteous and hardworking. Everything was well packed and arrived safely at the other end. Would definitely recommend Harkers and/or use them again."
 
 
 
 
 

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14 Nov 2007 - Recommended by customer
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 9/10 9.3
Packing & Handling Packing & Handling Rating 9/10 9
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 8/10 8
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

 
 
 
 

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28 Oct 2007 - Recommended by customer in Postcode NE34
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 8/10 7.8
Packing & Handling Packing & Handling Rating 8/10 8
Collection & Delivery Collection & Delivery Rating 8/10 8
Service Service Rating 8/10 8
Value Value Rating 7/10 7
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Only criticism: front door of old address was damaged when it was rested against a brick wall. No damage to our property or at new address."
 
 
 
 
 

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19 Oct 2007 - Recommended by customer in Postcode SR5 Cost: £276
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating -1/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

 
 
 
 

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5 Oct 2007 - Recommended by customer in Postcode NE2 Cost: £376
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Absolute stars – they made our move stress free. We would highly recommend to friends!"
 
 
 
 
 

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26 Sep 2007 - Recommended by customer
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating -1/10 8.7
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 6/10 6
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

  The customer has requested anonymity.

 
 
   Customer Review

    Customer review

 
 
 
 

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12 Sep 2007 - Recommended by customer in Postcode DH4 Cost: £422
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 9.8
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 9/10 9
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection No
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Very friendly & polite. Great job done thanks."
 
 
 
 
 

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12 Sep 2007 - Recommended by customer in Postcode SR3 Cost: £851
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 7/10 8
Packing & Handling Packing & Handling Rating 7/10 7
Collection & Delivery Collection & Delivery Rating 9/10 9
Service Service Rating 9/10 9
Value Value Rating 7/10 7
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Packing boxes were not delivered until 6:30 on the day they were promised and that after 3 telephone calls to the firm."
 
 
 
 
 

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20 Aug 2007 - Recommended by customer Cost: £581
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 9/10 8.8
Packing & Handling Packing & Handling Rating 9/10 9
Collection & Delivery Collection & Delivery Rating 9/10 9
Service Service Rating 8/10 8
Value Value Rating 9/10 9
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit No
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"Excellent service, used this firm because of their BAR affiliation due to the trust this gave me and the liability cover provided. Completely satisfied with their work."
 
 
 
 
 

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7 Aug 2007 - Recommended by customer in Postcode NE12 Cost: £315
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 8/10 8
Packing & Handling Packing & Handling Rating 8/10 8
Collection & Delivery Collection & Delivery Rating 8/10 8
Service Service Rating 8/10 8
Value Value Rating 8/10 8
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
 
 
 
   Description

   Description

 
 
   Customer Review

    Customer review

"The firm were more than helpful, and extremely understanding & patient as I had to damage the dates of removal 3 times. Thank you all."
 
 
 
 
 

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29 Jul 2007 - Recommended by customer
 
Satisfaction Ratings
 
Overall Rating Packing & Handling Rating 10/10 10
Packing & Handling Packing & Handling Rating 10/10 10
Collection & Delivery Collection & Delivery Rating 10/10 10
Service Service Rating 10/10 10
Value Value Rating 10/10 10
 
 
Code of Practice
BAR Code Yes
Clear description Yes
Terms: Liability Yes
Terms: Time Limit Yes
Terms: Cancellation Yes
Insurance or Other Protection Yes
Procedure for making Claims Yes
Claim Handling Yes
 
 
 
   Description

  The customer has requested anonymity.

 
 
   Customer Review

    Customer review

"Good services. Would use them again and recommend them."
 
 
 
 
 

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