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Dundee City Council Trading Standards

Environmental Protection Division, 3 City Square
Dundee
Angus
DD1 3BA

56.4606, -2.9692

Trading Standards

Listed under:  Consumer Advice
96% recommended: 9.6/10
122 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
Overall Rating 9.6/10 9.6/10
     
Information & advice
Information & advice Rating 9.4 9.4/10
     
Polite & friendly
Polite & friendly Rating 9.7 9.7/10
     
Responsive
Responsive Rating 9.7 9.7/10
     
Outcome
Outcome Rating 9.4 9.4/10
     
 
     
Good Practice
 
Prompt 100%
 
Name 98%
 
Fair 100%
 
Progress 97%
 
Deliver 100%
 
Other Sources 89%
     
 
 
Recent Reviews 
 
" RH. Fantastic service! Prompt, always on time, speedy, very efficient, professional, clear explanation, excellent readiness to be contacted. First cla...."   more
 
" Good advice given able to settle problem with item purchased full refunded obtained."   more
 
" Everything done as should be excellent service."   more
 
" I dealt with Eleanor Younesi regarding this matter. Her communication and updating were exemplary. She was extremely helpful and focused and I very mu...."   more
     
 
 
 
 
About Us   
 
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Legal Name: Dundee City Council Trading Standards.
SUMMARY OF ALL REVIEWS  
 
Reviews by Month
Reputations are not built overnight. Don't be impressed by a few old reviews which may not be representative. Referenceline recommends that you look for a track record of ratings and reviews in at least 9 of the last 12 months.
 
 
 
Reviews that match your Budget
 
See if this business has the experience to match your needs. This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.
 
REVIEWS LISTED BELOW
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Review 29 May 2014
Recommended by customer 56.4568, -2.9983
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
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   Customer Review
 
Mouse and possible rat life in Mann's house.
 

"RH. Fantastic service! Prompt, always on time, speedy, very efficient, professional, clear explanation, excellent readiness to be contacted. First class! "
 
 
 
 
 
 

Review 10 Dec 2013
Recommended by customer 56.4574, -3.0056
Cost: £768
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
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   Customer Review
 
Damaged sette when delivered.
 

"Good advice given able to settle problem with item purchased full refunded obtained."
 
 
 
 
 
 

Review 3 Dec 2013
Recommended by customer 56.4687, -3.0359
Cost: £2
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
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   Customer Review
 
Pricing a Tesco.
 

"Everything done as should be excellent service."
 
 
 
 
 
 

Review 2 Dec 2013
Recommended by customer 56.5002, -3.0155
Cost: £328
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
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   Customer Review
 
Goods that were delivered very different to showroom model.
 

"I dealt with Eleanor Younesi regarding this matter. Her communication and updating were exemplary. She was extremely helpful and focused and I very much believe that the positive outcome was entirely due to her efficiency."
 
 
 
 
 
 

Review 2 Dec 2013
Recommended by customer
Cost: £580
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9/10 9/10
Show All
 
 
   Customer Review
 
Overcharging by car hire co. in Florida.
 
 
 
 
 

Review 28 Nov 2013
Recommended by customer 56.4830, -2.9909
Cost: £5000
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
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   Customer Review
 
Finishing off double glazing doors to enable me to activate a warranty on installation.
 

"Very attentive Ė listened, recapped events & then discussed several courses of action. Discussed & agreed a two-pronged approach. No rush."
 
 
 
 
 
 

Review 27 Nov 2013
Recommended by customer 56.4799, -2.9020
Cost: £15
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
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   Customer Review
 

"Very good service & helpful staff."
 
 
 
 
 
 

Review 27 Nov 2013
Recommended by customer 56.4704, -2.9985
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
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   Customer Review
 
Faulty mattress
 

"Very good"
 
 
 
 
 
 

Review 28 Aug 2013
Recommended by customer 56.4911, -3.0201
Cost: £1500
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
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   Customer Review
 
Faulty goods (furniture/sofa) which I had purchased where the vendor & supplier had refused to replace or refund the item. I needed advice and assistance after my attempts to reject the goods in terms of the sale of goods act had failed twice.
 

"Brilliant service, fast response. I couldnít have hoped for better. Thank you Alison Reid! :)"
 
 
 
 
 
 

Review 20 Aug 2013
Recommended by customer 56.4606, -3.0345
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
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   Customer Review
 
 
 
 
 

Review 17 Jun 2013
Recommended by customer 56.4848, -2.9921
Cost: £13000
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
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   Customer Review
 

"When you believe you have good cause to get good as described, verbally and as documented. Thanks for trading standards."
 
 
 
 
 
 

Review 14 Jun 2013
Recommended by customer 56.4742, -3.0269
Cost: £1700
 
Satisfaction Ratings
 
Overall Rating Overall Rating 8.8/10 8.8/10
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   Customer Review
 
A home improvement contract who was refusing to rectify selected work. I was looking for a postal address and I wanted to know it anyone else was having problem with them.
 

"Trading standards attended promptly, and gave good advice. However Iím still waiting to hear whether or not they have heard any more about this firm. I engaged another contractor to fix the shady work. I want a postal address for this original contractor. I want to pursue him for the extra costs I incurred."
 
 
 
 
 
 

Review 12 Jun 2013
Recommended by customer 56.4797, -2.9624
Cost: £28
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
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   Customer Review
 

"A very professional service- with good customer services. Helped me to avoid court action as the monies due were already paid to the company who would answer my telephone calls and reply to my correspondence."
 
 
 
 
 
 

Review 10 Jun 2013
Recommended by customer 53.5224, -2.4852
Cost: £40
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
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   Customer Review
 
Glitzzangel Com.
 

"Useful information that resulted in the company refunding the money we asked for that we had been trying to get back for 2 weeks."
 
 
 
 
 
 

Review 10 Jun 2013
Recommended by customer 56.4606, -3.0591
Cost: £399
 
Satisfaction Ratings
 
Overall Rating Overall Rating 7/10 7/10
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   Customer Review
 

"I phoned about advice. I pay a monthly deal for a cooker insurance and have it in writing. Trading standards said to phone the company back as I had a case against them. I had to phone T/S back if it wasnít resolved. I never need to. T/S is a handy service to get advice from and find out where you stand in some situations, rather than being taken in by companies."
 
 
 
 
 
 

Review 10 Jun 2013
Recommended by customer 56.4767, -2.9466
Cost: £865
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.3/10 9.3/10
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   Customer Review
 
A fault on a used car. I had just purchased.
 

"Very helpful."
 
 
 
 
 
 

Review 7 Mar 2013
Recommended by customer 56.4698, -3.0069
Cost: £412
 
Satisfaction Ratings
 
Overall Rating Overall Rating 7/10 7/10
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   Customer Review
 
I have one electric fire the estimate a/c for 3 month was, when I enquired it was bumped up to £615.
 

"I had help from Trading Standards some time ago and staff were pleasant and helpful. Today 12/02/13 I needed help regarding elec a/c hopefully someone will call to my home I have a disability and housebound I could recommend T S as they are nice to talk to and helpful."
 
 
 
 
 
 

Review 21 Feb 2013
Recommended by customer 56.4717, -3.0484
Cost: £295
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
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   Customer Review
 

"Very impressed with the help I received. The lady who dealt with my case was very helpful and kind."
 
 
 
 
 
 

Review 20 Feb 2013
Recommended by customer 56.4901, -3.0021
Cost: £248
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
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   Customer Review
 
First choice digital aerials.
 

"Very good help."
 
 
 
 
 
 

Review 18 Feb 2013
Recommended by customer 56.4682, -2.9369
Cost: £9995
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
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   Customer Review
 
A faulty car I had purchased that the dealer/manufacturer could not fix after three months of trying.
 

"The service I received was very supportive throughout and very informative. The officer gave advice throughout and helped me to bring the issue to a successful end, resulting in a full refund."
 
 
 
 
 
 

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