Dundee City Council Trading Standards

Neighbourhood Services, 3 City Square
Dundee
Angus
DD1 3BA

Trading Standards

Listed under:  Consumer Advice
97% recommended   Rating Dundee City Council Trading Standards 9.7/100
174 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
 9.7 /10 Overall Rating 9.7/10
Based on 174 reviews since 2010
 
 
 
Information & advice 9.5/10 Information & advice Rating 9.5
Did we give you clear information and advice?
 
Polite & friendly 9.8/10 Polite & friendly Rating 9.8
Were our staff polite, friendly and sensitive to your needs?
 
Responsive 9.7/10 Responsive Rating 9.7
Did we take the right amount of time to handle your enquiry?
 
Outcome 9.6/10 Outcome Rating 9.6
Did we help resolve your issue, either directly or by referring you elsewhere?
 
 
 
Recent Reviews 
 
" I was very grateful for the quick action taken by Dudee TS. They spoke to the dealer and the next day he provided the warranty invoice. A few days later I got the actual documents from warranty wise. ...."   more
 
" Would recommend anyone who is having problems with their contractors to get intouch with trading standards who will promptly deal with your enquiry and help resolve your problem. "   more
 
" Much more attentive than and on one or two previous occasions. "   more
 
" I did not realize that trading standards gave advice to consumers. I was aware that trading standards dealt with consumer complaints."   more
 
About Us


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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.
 
Prompt: 99%
When you contacted Trading Standards, did the staff respond promptly to your initial enquiry?
 
Name: 98%
When you contacted Trading Standards, did the staff tell you their name?
 
Fair: 100%
When you contacted Trading Standards, did the staff treat you fairly?
 
Progress: 98%
If your issue required further action by Trading Standards, did the staff keep you up to date with progress?
 
Deliver: 100%
If your issue required further action by Trading Standards, did the staff do what they said they would do?
 
Other Sources: 90%
If your issue required further action by Trading Standards, did the staff put you in touch with someone else to advise you?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 8
action 6
advice 24
Alison 4
behalf 6
case 7
class 5
complaint 12
contact 9
contacted 8
definitely 4
Dundee 5
efficient 4
enquiry 4
Excellent 20
explained 6
extremely 4
fantastic 4
fault 5
friendly 4
good 24
grateful 5
great 5
happy 11
help 20
helped 5
helpful 48
hope 4
Houston 5
I’m 6
impressed 7
informative 4
informed 5
issue 4
just 4
lady 5
listened 4
money 10
Officer 8
outcome 8
phone 12
problem 17
prompt 10
received 14
resolved 15
service 40
Standards 34
Thank 20
thanks 8
trading 39
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Dec 2019
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
Customer Review
 
Failure of motor dealer to supply paper work for car warranty. It was promised but never provided. My efforts had failed.
 

"I was very grateful for the quick action taken by Dudee TS. They spoke to the dealer and the next day he provided the warranty invoice. A few days later I got the actual documents from warranty wise. I can't fault TS service in dealing with this shyster"
 
 
 
 
 
 

Review 22 Jul 2019
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
Customer Review
 
Poor standard of work from contractors.
 

"Would recommend anyone who is having problems with their contractors to get intouch with trading standards who will promptly deal with your enquiry and help resolve your problem. "
 
 
 
 
 
 

Review 26 Mar 2019
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Show All
 
 
Customer Review
 
To obtain painters who would be scrutinised
 

"Much more attentive than and on one or two previous occasions. "
 
 
 
 
 
 

Review 17 Feb 2019
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
Customer Review
 
I phoned Dundee city council for help and advice on companies who deal with Triple glazing. Someone on the phone referred me to trading standards I got excellent help and was sent a copy of trusted traders, who deal with double glazing. As I have not got a computer this was a great help to me.
 

"I did not realize that trading standards gave advice to consumers. I was aware that trading standards dealt with consumer complaints."
 
 
 
 
 
 

Review 18 Dec 2018
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
Customer Review
 
Leak from extension roof.
 

"Very prompt service. "
 
 
 
 
 
 

Review 11 Dec 2018
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
Customer Review
 
D/Glazing company's agreement followed 7-days for the customer to change their mind. I noticed that they could not provide the surveyor to discuss specification and take accurate measurements within the 7 day cooling - off period, so I insisted that a letter authorising an extension of the time period was obtained from the regional manager before I signed and paid the £2000 deposit. Concerns I had LED me to cancel the agreement on day 9. Despite the letter of extension, which formed part of the agreement I signed the manager said I had gone beyond the 7-day cooling - off period, therefore, Everest Ltd. Would retain my deposit of £2000!
 

"Indispensable!

It is very reassuring to know you are there, for people to turn to when unscrupulous traders are trying it on.
Officer Stuart Houston assessed my situation accurately and gave me reassurance all would be well... Eventually.
He fired off an email to the company that had the effect he intended. The next day, I received a telephone response from Everest's legal department informing me that my £ 2000 deposit would be returned to me.
Make no mistake but for the intervention of a skilled trading standards officer on my behalf, Everest would have kept my money!"
 
 
 
 
 
 

Review 29 Nov 2018
Recommended by customer in DD3
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
Customer Review
 
My CRA rights were not be respected by a retailer. Called the CAB who referred by case to Trading standards and Allison Reio dealt with my case.
 

"Allison was very professional and dealt with my case as if it was her's. She also manage my expectations correctly, the key thing in that she didn't give me false hope that I will definitely get a refund as Trading standards cannot force retailers to do so, But will ensure my CRA rights are respected. Got a refund and I am very happy. "
 
 
 
 
 
 

Review 23 Nov 2018
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
Customer Review
 
Send faulty second hand mobile phone handset when new one purchased from network provider's website.
 

"Excellent service, very grateful indeed for your help. Many many thanks. "
 
 
 
 
 
 

Review 8 Nov 2018
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
Customer Review
 
I had a complaint against weather seal who gave me a quote for a replacement window who did not explain the true cost of the window. They took a deposit and filed to mentioned that the price quoted did not included a further admin fee over and above what I was told was the 'final price'. I cancelled the job within 24hrs and they then tried to keep the 'admin fee!
 

"Trading Standards were fantastic throughout the whole deback which lasted at least 2 months from the initial complaint. They gave me legal advise support and personal intervention on my behalf with the company. Without the persistence of trading standards and continual phone calls from myself, I don't think I'd have achieved the positive outcome. In my opinion it was the threat of prosecution that finally made the company refund me
Thank you again!"
 
 
 
 
 
 

Review 2 Nov 2018
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
Customer Review
 
I contacted Trading standards because cloudy 2 clear damaged the frame of my window when they were replacing the cloudy glass. They totally ignored my attempts to sort this out.
 

"Alyson McRobbie persevered with Cloudy 2 clear who took a long time to resolve this problem. I can't thank her enough. "
 
 
 
 
 
 

Review 1 Nov 2018
Recommended by customer in DD5
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
Customer Review
 
Advertisement onune for price of a mobile phone and I was charged full price and not the offer on the advertisement. (mobile phone company was Samsung)
 

"Eleanor Younesi was a fantastic advisor. Very concise and very prompt with my complaint. Kept up to date regularly and always followed up when she said she would. I felt like Eleanor was very approachable and listened to all the issues / had with Samsung Eleanor is an asset to the trading standards team & I hope she is given my feedback. She did an outstanding job here for me. I would highly recommend Eleanor Younesi"
 
 
 
 
 
 

Review 28 Oct 2018
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Show All
 
 
Customer Review
 
I didn't CAB did so on my behalf
 

"First class service via a female operative called 'Elanor'.
Recovered to my credit card account £59.99"
 
 
 
 
 
 

Review 24 Oct 2018
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Show All
 
 
Customer Review
 
I didnt, they contacted me, as indicate below.
Santander Bank suspicions - Police - Trading standards - Me.
This particular deal for purchase of wine from Dow & Jones.
 

"Excellent help from trading standards (Alyson) in contacting Dow and Jones, and in collating several other scams I've been a victim of. "
 
 
 
 
 
 

Review 24 Oct 2018
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
Customer Review
 
The items delivered to me were totally substandard to the sample I viewed in the showroom.
 

"A friendly and re-assuring voice put me at ease and was most helpful with advice and support. "
 
 
 
 
 
 

Review 16 Jul 2018
Recommended by customer in DD1
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
Customer Review
 
I was in contact with easy life about a super card tried to get money back. Phoned them at least 6 times wrote a letter and got no where.
 

"They fixed my problem with in a few days once I told them of my problem am very grateful they got my money back for me. Thank you. "
 
 
 
 
 
 

Review 6 Feb 2018
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
Customer Review
 
To ask for advise about possible scam letters.
 

"I was not sure if a letter I received was a scam.
Within 1 day I had an email back from trading standards saying that the company was bonafide and I could accept the help they were offering.
The firm Equifax had been hacked and were offering free advice and cover against further hacking of my accounts.
Very helpful advice and I felt I would be able to ask again if the need arise.
Thanks very much."
 
 
 
 
 
 

Review 10 Nov 2017
Recommended by customer in DD4
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Show All
 
 
Customer Review
 
Fault with 1-4 seater and chair to match the covers for the seats were not made to proper standard. I have three covers to prove this. I am waiting an another settee and chair which they said I was to receive. Still waiting on when and I have no intention of letting them get away with this.
 

"I can only say that the help I have had from Alison Reid Trading Standard's officer was the very best. The important part was Alison listen to me and that was a great help. My case is still on going and this has been a year. I have done everything by the book and also kept my payments up on the settee I bought. The help is still on going. Alison is a lovely lady and I cant thank her enough.
"
 
 
 
 
 
 

Review 23 Jun 2017
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
Customer Review
 
To make a complaint about faulty goods.
To ask for advice about..
other...
 

"Alyson McRobbie was very helpful and kept me up-to-date with any progress. This service was very helpful and I would definitely recommend it to others."
 
 
 
 
 
 

Review 26 May 2017
Recommended by customer in DD2
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
Customer Review
 
Decorating and various joinery work.
 

"Excellent service."
 
 
 
 
 
 

Review 8 May 2017
Recommended by customer in IV36
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
Customer Review
 
To make a complaint about
The Sunday post wrongly advertising a supplement magazine.
 

"I was surprised that the Dundee trading standards contacted me. They were most helpful and the issue with the Sunday post is now resolved."
 
 
 
 
 
 
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