Dundee City Council Trading Standards

Neighbourhood Services, 3 City Square
Dundee
Angus
DD1 3BA

56.4604, -2.9689

Trading Standards

Listed under:  Consumer Advice
97% recommended: 9.6/10
146 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6/10 Overall Rating 9.6/10
Based on 146 reviews since 2010
 
 
 
Information & advice
9.5/10 Information & advice Rating 9.5
Did we give you clear information and advice?

 
Polite & friendly
9.7/10 Polite & friendly Rating 9.7
Were our staff polite, friendly and sensitive to your needs?

 
Responsive
9.6/10 Responsive Rating 9.6
Did we take the right amount of time to handle your enquiry?

 
Outcome
9.5/10 Outcome Rating 9.5
Did we help resolve your issue, either directly or by referring you elsewhere?

 
 
 
Recent Reviews 
 
" Mr.Houston was efficient and competent in handling my complaint and was instrumental in arranging compensation."   more
 
" In my experience very helpful."   more
 
" I was impressed by how quickly my inquiry with the cab resulted in a phone call from trading standards. The lady actually gave the impression of listening to my complaint and had googled the company i...."   more
 
" Very supportive in the main. TSO contacted supplier and tried to facilitate a solution. Sometimes it felt that even TSO was getting the run around - in the end - a settlement of £4000 was achieved whi...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Prompt: 99%
When you contacted Trading Standards, did the staff respond promptly to your initial enquiry?
 
Name: 98%
When you contacted Trading Standards, did the staff tell you their name?
 
Fair: 100%
When you contacted Trading Standards, did the staff treat you fairly?
 
Progress: 97%
If your issue required further action by Trading Standards, did the staff keep you up to date with progress?
 
Deliver: 100%
If your issue required further action by Trading Standards, did the staff do what they said they would do?
 
Other Sources: 89%
If your issue required further action by Trading Standards, did the staff put you in touch with someone else to advise you?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 6
action 6
advice 20
behalf 4
case 4
class 4
complaint 10
contact 8
contacted 7
couldnít 3
Delighted 3
Dundee 4
efficiency 3
efficient 4
enquiry 3
Excellent 17
explained 5
fault 4
friendly 3
good 23
grateful 3
happy 9
help 12
helped 5
helpful 42
Houston 4
Iím 6
impressed 6
informative 4
informed 3
issue 3
just 3
lady 4
listened 3
Lynch 3
mind 3
money 6
Nice 5
number 3
outcome 6
phone 10
problem 14
prompt 8
received 9
resolved 14
service 33
standards 22
Thank 12
thanks 6
Trading 27
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
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» 8 7 6 5 4 3 2 1

Budget:  

Review 9 Jun 2016
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4588, -3.1374
Cost: £1950
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
Poor work carried out by trusted trader.
 

"Mr.Houston was efficient and competent in handling my complaint and was instrumental in arranging compensation."
 
 
 
 
 
 


Review 20 Apr 2016
Recommended by customer in DD3
56.4735, -2.9941
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
Given inaccurate information regarding my vehicles MOT by KWIK FIT. Trading standards have full details.
 

"In my experience very helpful."
 
 
 
 
 
 


Review 29 Mar 2016
Recommended by customer in DD5
56.4748, -2.8680
Cost: £130
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
A smart phone repair company taking 2 months to do nothing. After the complaint, they refunded my money and sent the phone back.
 

"I was impressed by how quickly my inquiry with the cab resulted in a phone call from trading standards. The lady actually gave the impression of listening to my complaint and had googled the company in question (fone angels) before phoning me. However, this company seems to be able to keep on trading while cheating their customers without trading standards taking action against them."
 
 
 
 
 
 


Review 20 Jan 2016
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4777, -2.8473
Cost: £4600
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 8/10
Did we take the right amount of time to handle your enquiry?
Outcome 9/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
Faulty workmanship - tarmac drive.
 

"Very supportive in the main. TSO contacted supplier and tried to facilitate a solution. Sometimes it felt that even TSO was getting the run around - in the end - a settlement of £4000 was achieved which would not have happened otherwise. Iím sure."
 
 
 
 
 
 


Review 5 Jan 2016
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4811, -2.9669
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 

"The service I received was excellent."
 
 
 
 
 
 


Review 3 Dec 2015
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4965, -2.9918
Cost: £3500
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
Radiators.
 

"We were very well treated by Mr Peet and would have no hesitation in contraction, trading, standard of it ever became necessary again."
 
 
 
 
 
 


Review 14 Sep 2015
Recommended by customer in DD3
56.4656, -2.9926
Cost: £2498
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
Specific purchase.
 

"I couldnít be happier with the service I received from all the team and for the successful outcome. Thank you so much!"
 
 
 
 
 
 


Review 25 Aug 2015
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
56.4809, -2.9023
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
Pennicuik window salesmen promised they would replace blinds and curtain tracks after windows were replaced, then refused to do so.
 

"I found Mr Houdon very helpful and listened to me then gave me advice to write to Pennicuik and explain my grievance, Mr Houdon kept me in touch as to what was happening, Pennich were not interested, but he said the salesman admitted he did say they would replace windows and blinds, I then had to get someone in to do this Mr Hounslon, phoned me again to tell. I was to get (100 compensation) very helpful."
 
 
 
 
 
 


Review 28 Jul 2015
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
56.4851, -3.0109
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
Telephone number blocking.
 

"Very helpful and knowledgeably."
 
 
 
 
 
 


Review 23 Jul 2015
Recommended by customer in DD2
56.4591, -3.0015
Cost: £533
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
A company that were charging my elderly relative despite having tried several times to connect it.
 

"Absolutely superb service in all respects. I could not praise the service enough. Trading were able to get all of my father -in-law's money refunded. "
 
 
 
 
 
 


Review 6 Jul 2015
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
56.4790, -2.8740
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
Scams Ė mail nuisance calls.
 

"Mr Raymond Lynch was very helpful & spent a fair amount of time in sorting out our call blocker. He was very polite and left info. To enable us to contact him if any further problem."
 
 
 
 
 
 


Review 1 Jun 2015
Recommended by customer in DD1
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4606, -2.9927
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
Blocking cold call, phone calls!
 

"A 1 service."
 
 
 
 
 
 


Review 26 May 2015
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: Over 10 years 
56.4643, -3.0512
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
PPI
 

"Excellent service on this and on previous occasions."
 
 
 
 
 
 


Review 7 May 2015
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4872, -2.9243
Cost: £1600
 
Satisfaction Ratings
 
Information & advice 9/10
Did we give you clear information and advice?
Polite & friendly 9/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 

"Iím very happy and satisfied for the friendly service. A good job and thank you Mr R Lynch."
 
 
 
 
 
 


Review 10 Apr 2015
Recommended by customer in DD3
56.491156, -2.993821
Cost: £180
 
Satisfaction Ratings
 
Information & advice 8/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Show All
 
 
   Customer Review
 
Treatment received from TV manufacturer, in response to a malfunction created by their own ďover air download,Ē whilst the TV was still within the guarantee period.
 

"The officer was understanding and sympathetic, promising support. However, this became unnecessary since the company relented and offered to provide an engineer to carry out a software adjustment enabling the TV to function again - - - albeit after almost five weeks completely out of action!"
 
 
 
 
 
 


Review 10 Apr 2015
Recommended by customer in DD4
56.4911, -2.9394
Cost: £415
 
Satisfaction Ratings
 
Information & advice 8/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 8/10
Did we take the right amount of time to handle your enquiry?
Show All
 
 
   Customer Review
 
About a shed.
 
 
 
 
 


Review 8 Jan 2015
Recommended by customer in DD2
56.4696, -3.0408
Cost: £2000
 
Satisfaction Ratings
 
Information & advice 9/10
Did we give you clear information and advice?
Polite & friendly 9/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 2/10
Did we take the right amount of time to handle your enquiry?
Outcome 8/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 

"The woman said would email, the company involved on my behalf. Iím assuming this was done, as a few days later had a phone call from company, offering me to choose a new suite, after fighting with them for over a year. Many thanks."
 
 
 
 
 
 


Review 18 Dec 2014
Recommended by customer in PH1
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: 5 - 10 years 
56.4216, -3.5709
 
Satisfaction Ratings
 
Information & advice 9/10
Did we give you clear information and advice?
Polite & friendly 9/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 9/10
Did we take the right amount of time to handle your enquiry?
Outcome 9/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
 
 
 
 


Review 3 Dec 2014
Recommended by customer in DD3
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4946, -3.0119
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
 
 
 
 


Review 21 Nov 2014
Recommended by customer in DD3
 My Age: 30 - 39 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4929, -2.9821
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 

"Satisfied."
 
 
 
 
 
 

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