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Dundee City Council Trading Standards

Environmental Protection Division, 3 City Square
Dundee
Angus
DD1 3BA

56.4606, -2.9692

Trading Standards

Listed under:  Consumer Advice
96% recommended: 9.6/10
129 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
Overall Rating 9.6/10 9.6/10
     
Information & advice
Information & advice Rating 9.5 9.5/10
     
Polite & friendly
Polite & friendly Rating 9.7 9.7/10
     
Responsive
Responsive Rating 9.6 9.6/10
     
Outcome
Outcome Rating 9.5 9.5/10
     
 
     
Good Practice
 
Prompt 100%
 
Name 98%
 
Fair 100%
 
Progress 97%
 
Deliver 100%
 
Other Sources 90%
     
 
 
Recent Reviews 
 
" Satisfied."   more
 
" Trading standard got my problem resolved I would not of got the work done without trading standard help Iím over the moon now canít thank you enough. ...."   more
 
" First of all, it was difficult to get hold of someone in Dundee. I had to phone a central number and was told someone would phone back in a few days. ...."   more
 
" All aspects of their involvement were first class. Many thanks, in particular to Stewart Houston."   more
     
 
 
 
 
About Us   
 
Businesses: login to your control panel to add this information
     
 
Legal Name: Dundee City Council Trading Standards.
SUMMARY OF ALL REVIEWS  
 
Reviews by Month
Reputations are not built overnight. Don't be impressed by a few old reviews which may not be representative. Referenceline recommends that you look for a track record of ratings and reviews in at least 9 of the last 12 months.
 
 
 
Reviews that match your Budget
 
See if this business has the experience to match your needs. This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.
 
REVIEWS LISTED BELOW
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Review 18 Dec 2014
Recommended by customer
Age: 60 - 69
Gender: Female
Are you an experienced user of similar services: Beginner
How many years have you known this business: 5 - 10 years
56.4217, -3.5709
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9/10 9/10
Show All
 
 
   Customer Review
 
 
 
 
 

Review 3 Dec 2014
Recommended by customer
Age: 60 - 69
Gender: Female
Are you an experienced user of similar services: Beginner
How many years have you known this business: New
56.4946, -3.0119
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
 
 
 
 

Review 21 Nov 2014
Recommended by customer
Age: 30 - 39
Are you an experienced user of similar services: Beginner
How many years have you known this business: New
56.4929, -2.9821
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 

"Satisfied."
 
 
 
 
 
 

Review 21 Nov 2014
Recommended by customer
Age: 50 - 59
Are you an experienced user of similar services: Beginner
How many years have you known this business: New
56.4895, -2.9327
Cost: £3000
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
A driveway company.
 

"Trading standard got my problem resolved I would not of got the work done without trading standard help Iím over the moon now canít thank you enough. Thank you."
 
 
 
 
 
 

Review 13 Nov 2014
Recommended by customer
Age: 50 - 59
Gender: Female
Are you an experienced user of similar services: Average
How many years have you known this business: Over 10 years
56.4592, -3.0176
Cost: £395
 
Satisfaction Ratings
 
Overall Rating Overall Rating 8.5/10 8.5/10
Show All
 
 
   Customer Review
 
Over pricing / ripping off an old lady should the old lady pay any or some of the bill?
 

"First of all, it was difficult to get hold of someone in Dundee. I had to phone a central number and was told someone would phone back in a few days. I had to phone that number again to say that noone had got in touch. Eventually, someone from Dundee phoned me and I explained my problem, Sue said she would find out about the firm and phone back in a few days and let me know. Unfortunately, the lady works part-time so although she was excellent, it took quite a long time for her to get back to me. Also, Sue would leave a message my machine and I would leave one on herís, so it was a bit frustrating and slow progress but the help, advice and care was very good overall. Thank you "
 
 
 
 
 
 

Review 13 Nov 2014
Recommended by customer
Age: 60 - 69
Gender: Male
Are you an experienced user of similar services: Beginner
How many years have you known this business: Over 10 years
56.4944, -3.0089
Cost: £350
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Purchased item.
 

"All aspects of their involvement were first class. Many thanks, in particular to Stewart Houston."
 
 
 
 
 
 

Review 29 May 2014
Recommended by customer
56.4568, -2.9983
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Mouse and possible rat life in Mann's house.
 

"RH. Fantastic service! Prompt, always on time, speedy, very efficient, professional, clear explanation, excellent readiness to be contacted. First class! "
 
 
 
 
 
 

Review 10 Dec 2013
Recommended by customer
56.4574, -3.0056
Cost: £768
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Damaged sette when delivered.
 

"Good advice given able to settle problem with item purchased full refunded obtained."
 
 
 
 
 
 

Review 3 Dec 2013
Recommended by customer
56.4687, -3.0359
Cost: £2
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
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   Customer Review
 
Pricing a Tesco.
 

"Everything done as should be excellent service."
 
 
 
 
 
 

Review 2 Dec 2013
Recommended by customer
56.5002, -3.0155
Cost: £328
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
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   Customer Review
 
Goods that were delivered very different to showroom model.
 

"I dealt with Eleanor Younesi regarding this matter. Her communication and updating were exemplary. She was extremely helpful and focused and I very much believe that the positive outcome was entirely due to her efficiency."
 
 
 
 
 
 

Review 2 Dec 2013
Recommended by customer
Cost: £580
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9/10 9/10
Show All
 
 
   Customer Review
 
Overcharging by car hire co. in Florida.
 
 
 
 
 

Review 28 Nov 2013
Recommended by customer
56.4830, -2.9909
Cost: £5000
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Finishing off double glazing doors to enable me to activate a warranty on installation.
 

"Very attentive Ė listened, recapped events & then discussed several courses of action. Discussed & agreed a two-pronged approach. No rush."
 
 
 
 
 
 

Review 27 Nov 2013
Recommended by customer
56.4799, -2.9020
Cost: £15
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 

"Very good service & helpful staff."
 
 
 
 
 
 

Review 27 Nov 2013
Recommended by customer
56.4704, -2.9985
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Faulty mattress
 

"Very good"
 
 
 
 
 
 

Review 6 Sep 2013
Recommended by customer
55.9130, -3.5346
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.8/10 9.8/10
Show All
 
 
   Customer Review
 
Move went smoothly. Staff very efficient.
 

"Very happy"
 
 
 
 
 
 

Review 28 Aug 2013
Recommended by customer
56.4911, -3.0201
Cost: £1500
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Faulty goods (furniture/sofa) which I had purchased where the vendor & supplier had refused to replace or refund the item. I needed advice and assistance after my attempts to reject the goods in terms of the sale of goods act had failed twice.
 

"Brilliant service, fast response. I couldnít have hoped for better. Thank you Alison Reid! :)"
 
 
 
 
 
 

Review 20 Aug 2013
Recommended by customer
56.4606, -3.0345
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
 
 
 
 

Review 17 Jun 2013
Recommended by customer
56.4848, -2.9921
Cost: £13000
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 

"When you believe you have good cause to get good as described, verbally and as documented. Thanks for trading standards."
 
 
 
 
 
 

Review 14 Jun 2013
Recommended by customer
56.4742, -3.0269
Cost: £1700
 
Satisfaction Ratings
 
Overall Rating Overall Rating 8.8/10 8.8/10
Show All
 
 
   Customer Review
 
A home improvement contract who was refusing to rectify selected work. I was looking for a postal address and I wanted to know it anyone else was having problem with them.
 

"Trading standards attended promptly, and gave good advice. However Iím still waiting to hear whether or not they have heard any more about this firm. I engaged another contractor to fix the shady work. I want a postal address for this original contractor. I want to pursue him for the extra costs I incurred."
 
 
 
 
 
 

Review 12 Jun 2013
Recommended by customer
56.4797, -2.9624
Cost: £28
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 

"A very professional service- with good customer services. Helped me to avoid court action as the monies due were already paid to the company who would answer my telephone calls and reply to my correspondence."
 
 
 
 
 
 

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