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Dundee City Council Trading Standards

Environmental Protection Division, 3 City Square
Dundee
Angus
DD1 3BA

56.4606, -2.9692

Trading Standards

Listed under:  Consumer Advice
96% recommended: 9.6/10
139 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
Overall Rating 9.6/10 9.6/10
     
Information & advice
Information & advice Rating 9.4 9.4/10
     
Polite & friendly
Polite & friendly Rating 9.7 9.7/10
     
Responsive
Responsive Rating 9.6 9.6/10
     
Outcome
Outcome Rating 9.5 9.5/10
     
 
     
Good Practice
 
Prompt 99%
 
Name 98%
 
Fair 100%
 
Progress 97%
 
Deliver 100%
 
Other Sources 88%
     
 
 
Recent Reviews 
 
" I found Mr Houdon very helpful and listened to me then gave me advice to write to Pennich and explain my grievance, Mr Hueslin kept me in touch as to ...."   more
 
" Very helpful and knowledgeably."   more
 
" Absolutely superb service in all respects. I could not praise the service enough. Trading were able to get all of my father -in-law's money refunded. "   more
 
" Mr Raymond Lynch was very helpful & spent a fair amount of time in sorting out our call blocker. He was very polite and left info. To enable us to con...."   more
     
 
 
 
 
About Us   
 
Businesses: login to your control panel to add this information
     
 
Legal Name: Dundee City Council Trading Standards.
SUMMARY OF ALL REVIEWS  
 
Reviews by Month
Reputations are not built overnight. Don't be impressed by a few old reviews which may not be representative. Referenceline recommends that you look for a track record of ratings and reviews in at least 9 of the last 12 months.
 
 
 
Reviews that match your Budget
 
See if this business has the experience to match your needs. This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind.
 
REVIEWS LISTED BELOW
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Review 25 Aug 2015
Recommended by customer
Age: 70 +
Gender: Female
Are you an experienced user of similar services: Beginner
How many years have you known this business: Under 1 year
56.4809, -2.9023
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
window salesmen promised they would replace blinds and certain trakes after windows were replaced, then refused to do so.
 

"I found Mr Houdon very helpful and listened to me then gave me advice to write to Pennich and explain my grievance, Mr Hueslin kept me in touch as to what was happening, Pennich were not interested, but he said the salesman admitted he did say they would replace windows and blinds, I then had to get someone in to do this Mr Hounslon, phoned me again to tell. I was to get (100 compensation) very helpful."
 
 
 
 
 
 

Review 28 Jul 2015
Recommended by customer
Age: 70 +
Gender: Male
Are you an experienced user of similar services: Beginner
How many years have you known this business: 1 - 5 years
56.4852, -3.0108
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Telephone number blocking.
 

"Very helpful and knowledgeably."
 
 
 
 
 
 

Review 23 Jul 2015
Recommended by customer
56.4591, -3.0015
Cost: £533
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
A company that were charging my elderly relative despite having tried several times to connect it.
 

"Absolutely superb service in all respects. I could not praise the service enough. Trading were able to get all of my father -in-law's money refunded. "
 
 
 
 
 
 

Review 6 Jul 2015
Recommended by customer
Age: 70 +
Gender: Female
Are you an experienced user of similar services: Below Average
How many years have you known this business: Under 1 year
56.4790, -2.8739
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Scams Ė mail nuisance calls.
 

"Mr Raymond Lynch was very helpful & spent a fair amount of time in sorting out our call blocker. He was very polite and left info. To enable us to contact him if any further problem."
 
 
 
 
 
 

Review 1 Jun 2015
Recommended by customer
Age: 70 +
Gender: Female
Are you an experienced user of similar services: Average
How many years have you known this business: Over 10 years
56.4606, -2.9927
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Blocking cold call, phone calls!
 

"A 1 service."
 
 
 
 
 
 

Review 26 May 2015
Recommended by customer
Age: 70 +
Gender: Male
Are you an experienced user of similar services: Experienced
How many years have you known this business: Over 10 years
56.4643, -3.0511
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
PPI
 

"Excellent service on this and on previous occasions."
 
 
 
 
 
 

Review 7 May 2015
Recommended by customer
Age: 70 +
Gender: Male
Are you an experienced user of similar services: Average
How many years have you known this business: 1 - 5 years
56.4872, -2.9243
Cost: £1600
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.5/10 9.5/10
Show All
 
 
   Customer Review
 

"Iím very happy and satisfied for the friendly service. A good job and thank you Mr R Lynch."
 
 
 
 
 
 

Review 10 Apr 2015
Recommended by customer
56.4911, -2.9393
Cost: £415
 
Satisfaction Ratings
 
Overall Rating Overall Rating 8.7/10 8.7/10
Show All
 
 
   Customer Review
 
About a shed.
 
 
 
 
 

Review 10 Apr 2015
Recommended by customer
56.491156, -2.993821
Cost: £180
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9.3/10 9.3/10
Show All
 
 
   Customer Review
 
Treatment received from TV manufacturer, in response to a malfunction created by their own ďover air download,Ē whilst the TV was still within the guarantee period.
 

"The officer was understanding and sympathetic, promising support. However, this became unnecessary since the company relented and offered to provide an engineer to carry out a software adjustment enabling the TV to function again - - - albeit after almost five weeks completely out of action!"
 
 
 
 
 
 

Review 8 Jan 2015
Recommended by customer
56.4696, -3.0408
Cost: £2000
 
Satisfaction Ratings
 
Overall Rating Overall Rating 7/10 7/10
Show All
 
 
   Customer Review
 

"The woman said would email, the company involved on my behalf. Iím assuming this was done, as a few days later had a phone call from company, offering me to choose a new suite, after fighting with them for over a year. Many thanks."
 
 
 
 
 
 

Review 18 Dec 2014
Recommended by customer
Age: 60 - 69
Gender: Female
Are you an experienced user of similar services: Beginner
How many years have you known this business: 5 - 10 years
56.4217, -3.5709
 
Satisfaction Ratings
 
Overall Rating Overall Rating 9/10 9/10
Show All
 
 
   Customer Review
 
 
 
 
 

Review 3 Dec 2014
Recommended by customer
Age: 60 - 69
Gender: Female
Are you an experienced user of similar services: Beginner
How many years have you known this business: New
56.4946, -3.0119
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
 
 
 
 

Review 21 Nov 2014
Recommended by customer
Age: 30 - 39
Are you an experienced user of similar services: Beginner
How many years have you known this business: New
56.4929, -2.9821
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 

"Satisfied."
 
 
 
 
 
 

Review 21 Nov 2014
Recommended by customer
Age: 50 - 59
Are you an experienced user of similar services: Beginner
How many years have you known this business: New
56.4895, -2.9327
Cost: £3000
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
A driveway company.
 

"Trading standard got my problem resolved I would not of got the work done without trading standard help Iím over the moon now canít thank you enough. Thank you."
 
 
 
 
 
 

Review 13 Nov 2014
Recommended by customer
Age: 50 - 59
Gender: Female
Are you an experienced user of similar services: Average
How many years have you known this business: Over 10 years
56.4592, -3.0176
Cost: £395
 
Satisfaction Ratings
 
Overall Rating Overall Rating 8.5/10 8.5/10
Show All
 
 
   Customer Review
 
Over pricing / ripping off an old lady should the old lady pay any or some of the bill?
 

"First of all, it was difficult to get hold of someone in Dundee. I had to phone a central number and was told someone would phone back in a few days. I had to phone that number again to say that noone had got in touch. Eventually, someone from Dundee phoned me and I explained my problem, Sue said she would find out about the firm and phone back in a few days and let me know. Unfortunately, the lady works part-time so although she was excellent, it took quite a long time for her to get back to me. Also, Sue would leave a message my machine and I would leave one on herís, so it was a bit frustrating and slow progress but the help, advice and care was very good overall. Thank you "
 
 
 
 
 
 

Review 13 Nov 2014
Recommended by customer
Age: 60 - 69
Gender: Male
Are you an experienced user of similar services: Beginner
How many years have you known this business: Over 10 years
56.4944, -3.0089
Cost: £350
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Purchased item.
 

"All aspects of their involvement were first class. Many thanks, in particular to Stewart Houston."
 
 
 
 
 
 

Review 29 May 2014
Recommended by customer
56.4568, -2.9983
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Mouse and possible rat life in Mann's house.
 

"RH. Fantastic service! Prompt, always on time, speedy, very efficient, professional, clear explanation, excellent readiness to be contacted. First class! "
 
 
 
 
 
 

Review 10 Dec 2013
Recommended by customer
56.4574, -3.0056
Cost: £768
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Damaged sette when delivered.
 

"Good advice given able to settle problem with item purchased full refunded obtained."
 
 
 
 
 
 

Review 3 Dec 2013
Recommended by customer
56.4687, -3.0359
Cost: £2
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Pricing a Tesco.
 

"Everything done as should be excellent service."
 
 
 
 
 
 

Review 2 Dec 2013
Recommended by customer
56.5002, -3.0155
Cost: £328
 
Satisfaction Ratings
 
Overall Rating Overall Rating 10/10 10/10
Show All
 
 
   Customer Review
 
Goods that were delivered very different to showroom model.
 

"I dealt with Eleanor Younesi regarding this matter. Her communication and updating were exemplary. She was extremely helpful and focused and I very much believe that the positive outcome was entirely due to her efficiency."
 
 
 
 
 
 

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