Dundee City Council Trading Standards

Neighbourhood Services, 3 City Square
Dundee
Angus
DD1 3BA

56.4604, -2.9689

Trading Standards

Listed under:  Consumer Advice
97% recommended   Rating 9.6/10
157 reviews since 2010
 
Satisfaction Ratings
 
Overall Rating
9.6/10 Overall Rating 9.6/10
Based on 157 reviews since 2010
 
 
 
Information & advice
9.5/10 Information & advice Rating 9.5
Did we give you clear information and advice?

 
Polite & friendly
9.7/10 Polite & friendly Rating 9.7
Were our staff polite, friendly and sensitive to your needs?

 
Responsive
9.6/10 Responsive Rating 9.6
Did we take the right amount of time to handle your enquiry?

 
Outcome
9.5/10 Outcome Rating 9.5
Did we help resolve your issue, either directly or by referring you elsewhere?

 
 
 
Recent Reviews 
 
" Alyson McRobbie was very helpful and kept me up-to-date with any progress. This service was very helpful and I would definitely recommend it to others."   more
 
" Excellent service."   more
 
" I was surprised that the Dundee trading standards contacted me. They were most helpful and the issue with the Sunday post is now resolved."   more
 
" I thought the man dealings with it - Briar Peet, was very helpful, kept me informed of progress, and if he hadn't be involved we would have get nothing back. As it was he got them to offer us tickets...."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Prompt: 99%
When you contacted Trading Standards, did the staff respond promptly to your initial enquiry?
 
Name: 97%
When you contacted Trading Standards, did the staff tell you their name?
 
Fair: 100%
When you contacted Trading Standards, did the staff treat you fairly?
 
Progress: 98%
If your issue required further action by Trading Standards, did the staff keep you up to date with progress?
 
Deliver: 100%
If your issue required further action by Trading Standards, did the staff do what they said they would do?
 
Other Sources: 89%
If your issue required further action by Trading Standards, did the staff put you in touch with someone else to advise you?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

able 7
action 6
advice 21
behalf 4
case 5
class 4
complaint 10
contact 9
contacted 8
Dundee 5
efficient 4
Excellent 18
explained 6
extremely 4
fault 5
good 24
Great 4
happy 10
help 15
helped 5
helpful 45
Houston 4
Iím 6
impressed 7
informative 4
informed 5
issue 4
just 4
lady 4
Lynch 4
money 8
nice 6
officer 5
outcome 7
Peet 4
person 5
phone 11
phoned 5
pleasant 6
polite 5
positive 4
problem 14
professional 4
prompt 8
received 12
resolved 15
service 36
standards 24
Thank 16
trading 29
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


 
Average age of reviewers:
 
Does this business generally work with younger or older people, or perhaps you don't mind?  This chart gives you an idea of the ages of typical customers and you can see the ages shown for each individual review below.   We've asked this question since 2015 and some customers prefer not to tell us so the numbers may be less than the total number of reviews.
 


Customer Reviews
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» 8 7 6 5 4 3 2 1

Budget:  

Review 23 Jun 2017
Recommended by customer in DD2
56.4905, -3.0121
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
To make a complaint about faulty goods.
To ask for advice about..
other...
 
Cost: £500

"Alyson McRobbie was very helpful and kept me up-to-date with any progress. This service was very helpful and I would definitely recommend it to others."
 
 
 
 
 
 


Review 26 May 2017
Recommended by customer in DD2
56.4642, -3.0231
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
Decorating and various joinery work.
 

"Excellent service."
 
 
 
 
 
 


Review 8 May 2017
Recommended by customer in IV36
57.6022, -3.6143
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
To make a complaint about
The Sunday post wrongly advertising a supplement magazine.
 

"I was surprised that the Dundee trading standards contacted me. They were most helpful and the issue with the Sunday post is now resolved."
 
 
 
 
 
 


Review 3 May 2017
Recommended by customer in KY6
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
56.1966, -3.1826
 
 
Satisfaction Ratings
 
Information & advice 8/10
Did we give you clear information and advice?
Polite & friendly 9/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
2 x tickets to Dundee Unitd Vs Hibs purchased online. However on getting to seats, man and his 2 kids sat there (season ticket holders). They said they had similar issue before. Anything after that moved 3 times to try to find spare seats, 20 mins into game still move 3rd time.
 
Cost: £46

"I thought the man dealings with it - Briar Peet, was very helpful, kept me informed of progress, and if he hadn't be involved we would have get nothing back.
As it was he got them to offer us tickets to another game, which suited us. So, I think he did a very good job, and we were happy with out come."
 
 
 
 
 
 


Review 4 Apr 2017
Recommended by customer in DD5
56.4673, -2.8672
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
To have my money refunded.
 
Cost: £800

"Can't fault them in any way extremely helpful."
 
 
 
 
 
 


Review 14 Feb 2017
Recommended by customer in DD7
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.484169, -2.845484
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
Cost: £80

"Very positive experience.
Extremely nice and supportive.
I was satisfied with the response and help I received."
 
 
 
 
 
 


Review 8 Feb 2017
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4765, -3.0161
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
SCS sent us wrong suite and refused to refund us saying they don't do refunds. Our family had to stay in other accommodation over the Christmas period as there was no bed here for them to sleep in.
 
Cost: £858

"Ms Alison Reid was great at helping us and explained about our rights. We had been arguing for 8 weeks with this company and she sorted it out in just a two week period. They (the SCS) was very pleasant to us on the phone and told us to bring our card to have our money in full. Don't know what we would have done without your help. Thank you very much. David / Moira. "
 
 
 
 
 
 


Review 19 Jan 2017
Recommended by customer in DD1
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Beginner 
56.4553, -2.9899
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
The first time I bought a couch and chair (new). I told the man I had a small lobby and if it will go in, I told him well over 20 times. He guaranteed me it would as it comes apart.

On delivery it wouldn't. They asked for £75 to dismantle the arms, which I payed with my electricity money.
 
Cost: £1000

"Can't thank them enough especially Brian who came and visited me and kept me in touch all the way through until I received £75 back. "
 
 
 
 
 
 


Review 19 Dec 2016
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4732, -2.8900
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
Concern regarding roofing repairs and attic insulation correction to present condensation on windows. No itemization of work and cost of work to be done which was asked for by me. Coming and going for materials which resulted in actual time on site as minimal. I started to take were of times. When questioned - plausible answers. Finally consulted friend when confirmed the our vents in roof were cosmetic. Phoned trading standards next day.
 
Cost: £2380

"From the first point of contact (Raymond Lynch) and subsequent members (Alison McRobbie and Brian Pect) the team delivered assurance and empathy, gave logical clear information and advice throughout, brought in necessary experts and handled the whole issues with faultless professionalism.
Our confidence has been restored and no money was paid to the 'roofer' and the insulation person. A first rate service, great team!"
 
 
 
 
 
 


Review 3 Nov 2016
Recommended by customer in DD4
56.4762, -2.9444
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
To make a complaint about.
 
Cost: £3000

"I was very impressed and pleased with the service and received."
 
 
 
 
 
 


Review 17 Oct 2016
Recommended by customer in DD3
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4843, -2.9851
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
I was caught in a scam where I had to buy itunes cards to pay a fake HMRC bill. I realised in time it was a con but not before buying the cards from Tesco. They refused me a refund because of their policy on gift cards. So I contacted trading standards for their help.
 
Cost: £3900

"Raymond Lynch took on my case and was able to resolve my situation. Fully, I cannot thank trading standards enough especially Raymond Lynch. His dogges determination and unwillingness to give up without trying everything was more than I ever expected. He kept me informed all the way and know for sure that I would never have got the positive outcome without his help. I would have to hesitation about contacting trading standards in the future. Thank you."
 
 
 
 
 
 


Review 9 Jun 2016
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Over 10 years 
56.4588, -3.1374
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
Poor work carried out by trusted trader.
 
Cost: £1950

"Mr.Houston was efficient and competent in handling my complaint and was instrumental in arranging compensation."
 
 
 
 
 
 


Review 20 Apr 2016
Recommended by customer in DD3
56.4735, -2.9941
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
Given inaccurate information regarding my vehicles MOT by KWIK FIT. Trading standards have full details.
 

"In my experience very helpful."
 
 
 
 
 
 


Review 29 Mar 2016
Recommended by customer in DD5
56.4748, -2.8680
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
A smart phone repair company taking 2 months to do nothing. After the complaint, they refunded my money and sent the phone back.
 
Cost: £130

"I was impressed by how quickly my inquiry with the cab resulted in a phone call from trading standards. The lady actually gave the impression of listening to my complaint and had googled the company in question (fone angels) before phoning me. However, this company seems to be able to keep on trading while cheating their customers without trading standards taking action against them."
 
 
 
 
 
 


Review 20 Jan 2016
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4777, -2.8473
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 8/10
Did we take the right amount of time to handle your enquiry?
Outcome 9/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
Faulty workmanship - tarmac drive.
 
Cost: £4600

"Very supportive in the main. TSO contacted supplier and tried to facilitate a solution. Sometimes it felt that even TSO was getting the run around - in the end - a settlement of £4000 was achieved which would not have happened otherwise. Iím sure."
 
 
 
 
 
 


Review 5 Jan 2016
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4811, -2.9669
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 

"The service I received was excellent."
 
 
 
 
 
 


Review 3 Dec 2015
Recommended by customer in DD3
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4965, -2.9918
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
Radiators.
 
Cost: £3500

"We were very well treated by Mr Peet and would have no hesitation in contraction, trading, standard of it ever became necessary again."
 
 
 
 
 
 


Review 14 Sep 2015
Recommended by customer in DD3
56.4656, -2.9926
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
Specific purchase.
 
Cost: £2498

"I couldnít be happier with the service I received from all the team and for the successful outcome. Thank you so much!"
 
 
 
 
 
 


Review 25 Aug 2015
Recommended by customer in DD4
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
56.4809, -2.9023
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
Pennicuik window salesmen promised they would replace blinds and curtain tracks after windows were replaced, then refused to do so.
 

"I found Mr Houdon very helpful and listened to me then gave me advice to write to Pennicuik and explain my grievance, Mr Houdon kept me in touch as to what was happening, Pennich were not interested, but he said the salesman admitted he did say they would replace windows and blinds, I then had to get someone in to do this Mr Hounslon, phoned me again to tell. I was to get (100 compensation) very helpful."
 
 
 
 
 
 


Review 28 Jul 2015
Recommended by customer in DD2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: 1 - 5 years 
56.4851, -3.0109
 
 
Satisfaction Ratings
 
Information & advice 10/10
Did we give you clear information and advice?
Polite & friendly 10/10
Were our staff polite, friendly and sensitive to your needs?
Responsive 10/10
Did we take the right amount of time to handle your enquiry?
Outcome 10/10
Did we help resolve your issue, either directly or by referring you elsewhere?
Show All
 
 
   Customer Review
 
Telephone number blocking.
 

"Very helpful and knowledgeably."
 
 
 
 
 
 

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