Brett Bain Tree Services

38 Balmuir Road
Dundee
Angus
DD3 0LR

56.4923, -2.9757

Tree Care

Listed under:  Tree Care / Tree Surgeons
100% recommended   Rating 9.9/10
90 reviews since 2012
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 90 reviews since 2012
 
 
 
Quality 9.9/10 Quality Rating 9.9
The quality of the work was as expected and agreed

 
Tidy 9.9/10 Tidy Rating 9.9
There was little disruption and the site was left clear and tidy

 
Service 9.9/10 Service Rating 9.9
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Brett and his team were a pleasure to deal with, the work and clean-up were done perfectly. I look forward to using them again and would recommend them unreservedly"   more
 
" Brett and his team have been to our place several times and we have always been very happy with the job they do. They are very professional and efficient and also knowledgeable about trees and woodlan...."   more
 
" The tree surgeons were amazing, I could not fault them in anything, they were fast efficient friendly and accommodating. We are landlocked so they had a harder than normal job but left everything clea...."   more
 
" The team were on time, hard working and very professional. The work was performed in a safe, professional manner and all the mess tidied up at the end of the job. I cannot recommend Brett and his g...."   more
 
About Us


Trees are a living legacy and a future investment in your property. At Brett Bain Tree Services, trees are our business and our passion. We provide premium quality and custom tree care by, using both scientific and artistic methods to maintain the health and beauty of your trees and shrubs.
The difference in having highly skilled, knowledgeable and caring arborists doing your tree work will be apparent in the continued vibrant health of your trees and their ability to heal and fight off illness and disease.
In an industry that is so unforgiving of mistakes, safety is at the heart of our business. Our strong commitment to safety is evident through continual research and development of best safe practices.
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 91%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 89%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

agreed 6
Bain 16
Brett 33
care 4
class 5
clean 6
cleaned 6
courteous 6
Debris 5
definitely 5
efficient 12
efficiently 6
Exactly 4
excellent 15
Extremely 5
friendly 8
future 4
garden 12
good 14
Great 5
happy 13
hard 7
Highly 16
manner 5
occasions 5
phone 4
pleasant 4
pleased 6
Polite 8
professional 29
quality 5
quickly 8
quote 9
reasonable 4
received 4
recommend 25
recommendation 4
recommended 11
removed 7
satisfied 5
service 19
Services 19
standard 4
team 13
thoroughly 4
tidy 14
tree 30
trees 13
value 4
working 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 8 Dec 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4697, -2.8844
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Four mature garden trees reduced in height.
 
Cost: £114
 

" Brett and his team were a pleasure to deal with, the work and
clean-up were done perfectly. I look forward to using them again
and would recommend them unreservedly"
 
 
 
 


Review 6 Dec 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4533, -3.0700
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tree felling and clearing in Invergowrie

"Brett and his team have been to our place several times and we have always been very happy with the job they do. They are very professional and efficient and also knowledgeable about trees and woodland ecology.
Highly recommended.
"
 
 
 
 


Review 26 Nov 2017
Recommended by customer in Ky8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Under 1 year 
56.2142, -2.9481
 
 
Satisfaction Ratings
 
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Quoted for 2 very large trees silver birch and Rowan also two old cherry trees.
 
Cost: £33677
 

"The tree surgeons were amazing, I could not fault them in anything, they were fast efficient friendly and accommodating. We are landlocked so they had a harder than normal job but left everything clean and tidy. They came and went within 3 hours, I had other quotes in and they were by far the best, I have recommended them to other people and will continue to do so."
 
 
Team:
Brett Bain but canít remember the tree surgeons names either josh or justin
 
 
 


Review 26 Nov 2017
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
56.4715, -2.8629
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Brett and his guys removed one tree and crown thinned two others
 
Cost: £1680
 

"The team were on time, hard working and very professional. The work was performed in a safe, professional manner and all the mess tidied up at the end of the job.

I cannot recommend Brett and his guys highly enough and we will definitely be re-using them in the future."
 
 
 
 


Review 26 Nov 2017
Recommended by customer in PH2
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.4296, -3.2081
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tree felling and trimming
 
Cost: £3000
 

"excellent service from start to finish"
 
 
Team:
Brett ,Jud etc
 
 
 


Review 22 Sep 2017
Recommended by customer in DD6
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
56.4419, -2.8783
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Trim large leylandii hedge and remove cuttings.
 
Cost: £90
 

"Very pleased with work carried out. Job was surveyed and quote supplied in good time.
Work carried out to very high standard on date agreed with no complications.
Debris cleared and disposed off.
Very friendly crew of two worked non stop and made an excellent job of trimming and clearing up.
Will definitely use them again for any other tree work."
 
 
Team:
Unfortunately I do not know their names but two very friendly and efficient tradesmen.
 
 
 


Review 13 Aug 2017
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 

 I have known this business: 1 - 5 years 
56.4710, -2.8974
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1) Cherry - Fell to ground level - All small diameter branch wood is to be chipped and removed from the property. - All large diameter timber is to be retained by the client. 2) Cypress (located in adjacent property to west overhanging doorway) - Raise lower canopy over door to approx 1m above the guttering. - Trim back over roof as far as practical. - Dispose of all arisings. As the property is located within a conservation area, all works are subject to the approval of the local planning authority. 1 £180.00 Subtotal
 
Cost: £216
 

"Cut down and removed large tree. As we requested cut into logs and put away. Also cut back Cypress overhanging roof and guttering. Whilst doing cleaned our guttering which was full of leaves etc.

Excellent job, disposed of all bits. Would not have any hesitation in recommending Brett and his co-workers.

"
 
 
Team:
Brett Bain Tree Services
 
 
 


Review 7 Aug 2017
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.4689, -2.8560
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cut back neighbour''s trees that were overhanging our garden.
 
Cost: £612
 

"Work carried out to complete satisfaction."
 
 
 
 


Review 26 Jul 2017
Recommended by customer in DD3
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4852, -2.9898
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of 34m x 10ft Leylandii trees
 
Cost: £1200
 

"Very happy with the work. Removed 34 meters of Leylandii trees from my back garden and removed all stumps with a stump grinder. Really happy with job. Cleaned up well after them. Their team was professional and courteous throughout. Would highly recommend."
 
 
 
 


Review 11 Jul 2017
Recommended by customer in DD5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
56.4648, -2.8662
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I needed to get a scruffy corkscrew willow tree tidied up and in a better shape for more regular future growth. Brett quickly came to view, immediately saw the issue and a solution, and did the job as promised within a few days. I am very happy with the service he provided.
 
Cost: £80
 

"Brett came highly recommended and didn't disappoint. He reacted very quickly to my initial approach and came to view the issue first hand and explain what had been happening with the tree. He then gave a very reasonable price to fix it by way of an official quote and it was completed a few days after I accepted his quote. Easy to get hold of, very knowledgeable, obviously really interested in his work and keeps to his promises. I would thoroughly recommend him to anyone."
 
 
 
 

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