J W Salmon Tree Care Ltd

Lower Farm, Cottered Road, Throcking
Buntingford
Hertfordshire
SG9 9RW

51.9569, -0.0444

Tree Surgeons

Listed under:  Tree Care / Tree Surgeons
100% recommended   Rating 9.7/10
11 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.7 /10 Overall Rating 9.7/10
Based on 11 reviews since 2016
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 8.9/10 Value Rating 8.9
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" I have no hesitation in recommending this firm. The team arrived on time, were polite and professional, completed the work to our satisfaction well within the time frame given,having tidied the site ...."   more
 
" We are very pleased with the job that was done. the two men were very professional and very neat and tidy, clearing up and even sweeping the lawn. None of my plants were damaged and we would recommend...."   more
 
" My wife and I are very happy with their work, they were fast and efficient I will use them again and recommend them to otjers."   more
 
" They are a very professional team taking pride in their work. They work quickly clearing as they go. They are polite and cheerful. I will definitely use them again."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 100%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 0%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

appropriate 2
arrived 2
cleared 2
clearing 4
exactly 2
excellent 2
friendly 3
garden 2
great 2
happy 4
highly 3
leaving 2
money 2
neat 2
needed 3
neighbours 2
pleased 2
pleasure 2
polite 4
professional 8
quick 2
quickly 2
quote 2
recommend 4
Salmon 3
team 4
trees 2
turned 2
value 2
W 11
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 1 Dec 2017
Recommended by customer in SG8

 I'm: Male 

51.9984, 0.0143
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pruning of established silver birch in domestic garden.
 
Cost: £816
 

"I have no hesitation in recommending this firm. The team arrived on time, were polite and professional, completed the work to our satisfaction well within the time frame given,having tidied the site before leaving."
 
 
Team:
please thank all team!
 
 
 


Review 5 Oct 2017
Recommended by customer in SG9
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.9418, -0.0155
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had a conifer and cherry tree cut down and a maple shortened and tidied up.
 
Cost: £504
 

"We are very pleased with the job that was done. the two men were very professional and very neat and tidy, clearing up and even sweeping the lawn. None of my plants were damaged and we would recommend the company.

Our only problem was the company was slow to get back to our inquiry and needed prompting for the quote, but we would still highly recommend them."
 
 
Team:
rob and colleague, sorry forgotten his name!
 
 
 


Review 11 Aug 2017
Recommended by customer in Sg12
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.8165, -0.0331
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
They removed a fallen section of oak tree which was 2.4 metres round and cleared all the debris. They were fast, efficient and very polite and charged a fair price. Very pleased with them.
 
Cost: £846
 

"My wife and I are very happy with their work, they were fast and efficient I will use them again and recommend them to otjers."
 
 
 
 


Review 1 Aug 2017
Recommended by customer in SG8

 I'm: Male 

52.0794, -0.1323
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cutting down holmeoak tree and clearing and removing the wood. Trimming dead wood from cut leaf beech tree.
 
Cost: £816
 

"They are a very professional team taking pride in their work. They work quickly clearing as they go. They are polite and cheerful. I will definitely use them again."
 
 
 
 


Review 15 Feb 2017
Recommended by customer in SG8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.0859, -0.0611
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I asked JW Salmon to remove a line of Leylandii that was 9ft tall made up of 7 trees.
 
Cost: £540
 

"I needed it doing quickly and they turned the job round within a week. The whole process took very little time and I was left with a neat finished raked ground.
I am very pleased with them and would use them again.

Clear information on the phone a offer to come and see the job. I actually took photos and explained what needed doing. The quote was emailed after studying the photo's. this allowed a very quick turn around. Very pleased"
 
 
Team:
Jody Draper
 
 
 


Review 25 Jan 2017
Recommended by customer in AL8
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
51.8095, -0.2034
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Remove limb from ash tree. Reduce and shape willow tree. Reduce conifer hedge and trim sides. Shape holly tree, trim tall yew hedge.
 
Cost: £1056
 

"Came promptly to discuss what did and didn't need doing. Estimate arrived and as soon as we agreed to works and cost the office applied for permission to the local Council as we are in a conservation area, which was a great help.

The office then offered dates and we agreed a date and a time. The team arrived on time and checked with us exactly what they would be doing.

They cleared and shredded as they went and we're all very friendly. They cleared everything perfectly and we are very happy with the work carried out."
 
 
Team:
Jason, Lewis and team
 
 
 


Review 23 Nov 2016
Recommended by customer in AL9
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 5 - 10 years 
51.7197, -0.2038
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
1x Tamaris, sides reduced. Overhanging shrubs from right hand neighbours garden., trimmed 1x Willow, pollarded. 1x Pin Oak, trimmed. 1x Acer, trimmed. Left hand boundary- 1x Conifer hedge, trimmed. 1x Apple,trimmed. 1x Pyracantha & Ameleanchier shrub, reduced to 6foot and trimmed. 1x Hawthorn, trimmed away from garden
 
Cost: £462
 

"We have used J W Salmon for many years now to pollard and prune our trees & bushes as well as trimming our large conifer hedge. Jason has always given excellent advice and it is a pleasure to talk to such a dedicated arborist. His teams of workers are as passionate as he is and do an excellent, professional job leaving everything very tidy; nothing is too much for them. They take health and safety very seriously and always wear the appropriate PPE. To sum up we have found them the most polite, professional, reasonably priced company around and will certainly be employing them on a regular basis, it's a pleasure to watch such skilled operatives."
 
 
Team:
Lewis & Team
 
 
 


Review 1 Nov 2016
Recommended by customer in SG9
 My Age: 50 - 59 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
51.9478, 0.0020
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Maintenance & tidy cherry tree & fir
 
Cost: £160
 

"Highly recommend. J W Salmon were a pleasure to work with. Very professional, friendly, value for money and knowledgable. They also turned up on time! Would be happy to use them again.
My neighbours have also said the trees look great. Thank you."
 
 
 
 


Review 17 Oct 2016
Recommended by customer in Sg12
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: Under 1 year 
51.8216, 0.0593
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 6/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cutting back various trees and shrubs
 
Cost: £1000
 

"A very professional service. Pointed out work that was much needed that I wouldn't have known about. They were very considerate and obliging in clearing away some other garden refuse for me. More than I would normally pay but I got an exceptional service and am delighted with the work. I feel I got value for money. Would use again"
 
 
 
 


Review 3 Oct 2016
Recommended by customer in Sg9

 I'm: Male 

51.9420, -0.0190
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 8/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Pruning three trees and substantial works to an overgrown hedge.

"The team came and did a quick and professional job exactly as discussed. They were very polite and friendly, and they were meticulous about clearing up. We are very very happy with the work done and highly recommend J W Salmon Ltd."
 
 
 
 

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