Tom Boswell Tree Services

6 Claygate Road, Ealing
London
Greater London
W13 9XG

51.5022, -0.3216

Tree Surgeons

Listed under:  Tree Care / Tree Surgeons
100% recommended   Rating 10/10
6 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
10 /10 Overall Rating 10.0/10
Based on 6 reviews since 2017
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.8/10 Value Rating 9.8
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" The company’s service was very professional, efficient, helpful and friendly from the original visit of their adviser to completion of the work. The work involved pruning of a large horse chestnut tr...."   more
 
" Very pleased with the service, from the first contact they went out their way to be friendly and helpful. The consultation was great, I felt confident that they knew what they were doing. With the quo...."   more
 
" This is the second time we've used Tom Boswell and would use him again. Lovely people, everything exactly as arranged. Felt very confident. They seem to have a respect for nature."   more
 
" Excellent, first class service. Professional, friendly and hard working. Fantastic job done, exactly as promised. Would not hesitate to use you again."   more
 
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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 83%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 100%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Boswell 2
confident 2
exactly 2
Excellent 2
friendly 3
garden 2
great 2
helpful 2
highly 2
professional 4
quote 2
recommend 3
service 4
Tom 3
Tree 2
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 12 Mar 2018
Recommended by customer in W5 5
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
51.5047, -0.3075
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Light pruning of large tree to allow growing space for adjacent tree in garden
 
Cost: £219
 

"The company’s service was very professional, efficient, helpful and friendly from the original visit of their adviser to completion of the work. The work involved pruning of a large horse chestnut tree in a domestic garden to allow sufficient space for growth and spread of a newly-planted tree. I unhesitatingly and highly recommend Tom Boswell Tree Services."
 
 
Team:
Charles for the original inspection and advice, Jane for her help in arranging appointments, James and his two colleagues for the tree work
 
 
 


Review 24 Feb 2018
Recommended by customer in W53Q
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5069, -0.2884
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Felling of 2 trees, pruning of another and general cutting back and tidying of garden.
 
Cost: £1300
 

"Very pleased with the service, from the first contact they went out their way to be friendly and helpful. The consultation was great, I felt confident that they knew what they were doing. With the quote the were flexible, giving me options that could save me money. On the day they were very professional, checking everything first and again at the end to ensure I was satisfied. The garden looks great and they cleaned up really well.
This is the 3rd company I have used and by far the best, I would definitely recommend."
 
 
 
 


Review 25 Jan 2018
Recommended by customer in W138
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: 1 - 5 years 
51.5125, -0.3173
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing two large shrubs and some pruning.
 
Cost: £420
 

"This is the second time we've used Tom Boswell and would use him again. Lovely people, everything exactly as arranged. Felt very confident. They seem to have a respect for nature."
 
 
Team:
Was it Callum and Adam? Think so. And David came to do quote
 
 
 


Review 27 Oct 2017
Recommended by customer in W10
 My Age: 40 - 49 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
51.5308, -0.2121
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tree pruning
 
Cost: £310
 

"Excellent, first class service. Professional, friendly and hard working.
Fantastic job done, exactly as promised.
Would not hesitate to use you again."
 
 
Team:
Sam, Tom and Liam
 
 
 


Review 19 Sep 2017
Recommended by customer in W4 5
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
51.4935, -0.2686
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of a large apple tree, reduction by about 20% of a paper bitch. We live in a mid terrace house in Chiswick so all the waste had to be manhandled through the house
 
Cost: £560
 

"They were quick to come and quote for the work, and the quote came in next day. The price was about the same as another quote we had, but we were impressed with their speed of response. We had one or two queries on the quote - emails were responded to same day or overnight.

We booked the appointment some 6 weeks ahead (they could have come quicker - that was what worked for us). Tom rang on the Sunday afternoon to confirm their arrival on Monday morning.

They came on time and did the work quickly and tidily. Everything had to be taken through the house but they left no mess.

Overall - they did a great and professional job for a fair price and I would have no hesitation in using them again - we have already recommended them to our next door neighbour."
 
 
Team:
We dealt with Charles and Tom - I was out so didn't meet the team that did the work.
 
 
 


Review 25 Apr 2017
Recommended by customer in W12

 I'm: Male 

51.5041, -0.2381
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removed an aggressive palm tree, trimmed ivy.
 
Cost: £365
 

"Excellent service, cannot recommend highly enough"
 
 
 
 

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