Totally Trees Ltd

17 Spring Close
Lutterworth
Leicestershire
LE17 4DD

52.4525, -1.2036

Tree Surgeons

Listed under:  Tree Care / Tree Surgeons
100% recommended   Rating 9.9/10
11 reviews since 2016
 
Satisfaction Ratings
 
Overall Rating
9.9 /10 Overall Rating 9.9/10
Based on 11 reviews since 2016
 
 
 
Quality 10/10 Quality Rating 10.0
The quality of the work was as expected and agreed

 
Tidy 10/10 Tidy Rating 10.0
There was little disruption and the site was left clear and tidy

 
Service 10/10 Service Rating 10.0
The team was friendly, helpful, considerate and professional

 
Value 9.5/10 Value Rating 9.5
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Fantastic personal service from a friendly firm Efficient and very professional with the job from start to finish Will defiantly recommend to people and will definitely use again Thanks for e...."   more
 
" We were so impressed by the skill and knowledge shown by the on site team about the trees themselves and how they should be treated to ensure longevity and a pleasing shape. Work was undertaken wit...."   more
 
" The company was being used by my neighbours as we have a joining hedge, so we decided to liaise with them and try and get the work done together. Jacqui was most helpful and kept me updated on when ...."   more
 
" Joe and Jay attended and worked tirelessly being very respectful and careful working around our dogs, keeping gates closed. The standard of the work completed was excellent, and a great deal of care w...."   more
 
About Us



Businesses
login to your control panel
to add your video or text here
     
 
Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 90%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 90%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 100%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 75%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

Brilliant 2
clean 3
Communication 2
cut 2
excellent 2
extremely 2
finish 2
friendly 2
garden 3
good 2
great 3
guys 2
helpful 3
initial 2
Jacqui 2
Jay 3
Joe 3
keeping 2
logs 2
neatly 2
neighbours 2
pile 2
professional 6
quickly 2
really 2
recommend 3
recommending 3
service 4
Simon 2
size 2
stacked 2
taken 2
team 4
Thanks 3
tidy 2
Totally 6
Trees 7
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
Sort:        

1

Budget:  


Review 17 May 2018
Recommended by customer in Le17
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.5101, -1.2542
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removal of tree stumps to allow for a summer house base to be built .

"Fantastic personal service from a friendly firm

Efficient and very professional with the job from start to finish

Will defiantly recommend to people and will definitely use again

Thanks for everything

Simon and Carol"
 
 
Team:
Jaqui
 
 
 


Review 19 Apr 2018
Recommended by customer in LE17
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I haven't used this business before 
52.4949, -1.2761
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tree care fro a Eucalyptus tree and an Oak tree. Removal of dead or dangerous limbs and reshaping of both. Removal of debris and clear up of site.
 
Cost: £310
 

"We were so impressed by the skill and knowledge shown by the on site team about the trees themselves and how they should be treated to ensure longevity and a pleasing shape.
Work was undertaken with the utmost of safety in mind, both for the workers themselves and anyone who was in the area including our neighbours and their property.
The team interaceted well to ensure that the desired and agreed results were achieved.
The site was cleared to a state that you could really not tell that they had been on site.
Any further work that wee need in our property will be given to Totally Trees. Great service, reasonable pricing and a local company who cares."
 
 
Team:
The A Team
 
 
 


Review 9 Oct 2017
Recommended by customer in LE17
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I haven't used this business before 
52.4835, -1.2554
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cutting back overhanging branches from neighbouring garden , conifers and others, also 2 large damson trees trimming and lowering and overgrown brambles. Removing all rubbish
 
Cost: £310
 

"The company was being used by my neighbours as we have a joining hedge, so we decided to liaise with them and try and get the work done together.
Jacqui was most helpful and kept me updated on when the work would be done.
The 3 guys that carried out the work were, professional, thorough and most helpful.

First time I've had work like this done before so wasn't really sure of the price that's why I only gave it a 9"
 
 
Team:
Dont know
 
 
 


Review 30 May 2017
Recommended by customer in LE17
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
52.4790, -1.1230
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We had two quite large trees taken down and one stump grinded down.
 
Cost: £695
 

"Joe and Jay attended and worked tirelessly being very respectful and careful working around our dogs, keeping gates closed. The standard of the work completed was excellent, and a great deal of care was taken tidying up and removing all debris. In addition they left us with a larges pile of logs cut to size and stacked very neatly.

Everyone at Totally Trees was professional and extremely helpful. The standards of work are excellent."
 
 
Team:
Joe and Jay.
 
 
 


Review 8 May 2017
Recommended by customer in LE17

 I'm: Male 

52.4539, -1.2193
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cutting down and removal of an ash tree in the back garden
 
Cost: £425
 

"We could not fault the guys at Totally Trees. They were extremely helpful throughout and did exactly what they said they would do.

A first class job completed and would have no hesitation recommending them in the future
"
 
 
Team:
Jacqui and Julian
 
 
 


Review 5 May 2017
Recommended by customer in Le96
 My Age: 60 - 69 
 I'm: Female 

 I have known this business: 1 - 5 years 
52.5366, -1.2356
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Stump grinding
 
Cost: £350
 

"A very professional company. Clear & concise description of the job spec.
The work was completed very satisfactorily by Joe & Jay."
 
 
Team:
Joe, Jay, Julian & Jacqui
 
 
 


Review 5 May 2017
Recommended by customer in LE17
 My Age: 70 + 
 I'm: Female 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
52.4752, -1.1287
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
I had a very large holly tree "pruned", leaving just a large trunk about 12"in diameter approx 4'' tall, upon which to place a bird table. Also behind the holly tree were tall hawthorne and holly offshoots which were raised to the ground.
 
Cost: £300
 

"The two courteous men worked quickly and left the area very clean of bits, shredding everything. Was very pleased with the service from beginning to end, and would recommend this company.

Upon my initial request for an estimate for the work to be carried out, I had prompt service from overseeing the job to carrying it out. Communication was excellent, keeping me informed as to when this would take place, and prompt replies to my emails."
 
 
Team:
Joe and Jay carried out the work, and both were polite and industrious.
 
 
 


Review 10 Apr 2017
Recommended by customer in CV23
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I haven't used this business before 
52.3955, -1.2461
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 5/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Topping and re-shaping trees in our back garden, whichever blocking sunlight.
 
Cost: £250
 

"They were very good, if somewhat expensive."
 
 
 
 


Review 6 Apr 2017
Recommended by customer in LE9

 I'm: Male 

52.5405, -1.2368
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Crown reduction of large ash trees, and felling of two tall conifers, plus removal of dead tree, and all waste.
 
Cost: £795
 

"We always return to Totally Trees for our tree work. They run a friendly, reliable and professional service at a good price. Communication is great from Jacqui in the office, and the on site team led by Julian do a brilliant job. Work is carried out quickly and efficiently, and the garden is left clean and tidy.
Would recommend them to anyone."
 
 
 
 


Review 12 Aug 2016
Recommended by customer in LE8
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 5 - 10 years 
52.5573, -1.1398
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Works to trees in rear garden. To remove small weeping silver birch, purple plum, cherry on left hand side and plum on right. (4 trees in all) To remove all timber and brash from site.
 
Cost: £275
 

"Brilliant job,
Just wanted to say thanks to Totally Trees.
Joe and Jay arrived this morning to remove 4 trees for us.
The initial site meeting was dead easy and all requests were taken onboard and applied.
They literally surgically removed the trees and managed to tiptoe around some strategically placed plants that we wanted to keep!
The garden is immaculate, all rubbish removed and I have a neatly stacked pile of logs cut to the size of my fireplace!

I would have no hesitation in recommending them to anyone and in fact will do so at every opportunity.

Thanks again
Best wishes to the team.
Simon Stokes"
 
 
Team:
Joe (Lambert) and Jay
 
 
 


Review 29 Mar 2016
Recommended by customer in LE18
52.5916, -1.1040
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tree Removal

"From start to finish, I found the workforce totally professional, committed to the task in hand,considerate, dedicated and methodical.The whole team worked together amicably and consistently, regardless of the weather, which at times was challenging. They left my garden looking clean and tidy, and I would not hesitate in recommending this company to any of my friends and associates. "
 
 
 
 

Back to top

1