Tay Tree Surgery

50 West Road
Newport
Dundee
DD6 8HP

56.4341, -2.9525

Tree Surgeons

Listed under:  Tree Care / Tree Surgeons
100% recommended   Rating 9.8/10
17 reviews since 2017
 
Satisfaction Ratings
 
Overall Rating
9.8 /10 Overall Rating 9.8/10
Based on 17 reviews since 2017
 
 
 
Quality 9.8/10 Quality Rating 9.8
The quality of the work was as expected and agreed

 
Tidy 9.8/10 Tidy Rating 9.8
There was little disruption and the site was left clear and tidy

 
Service 9.8/10 Service Rating 9.8
The team was friendly, helpful, considerate and professional

 
Value 9.7/10 Value Rating 9.7
The firm\'s charges are reasonable for the work involved

 
 
 
Recent Reviews 
 
" Had very overgrown hedge cut back and a few trees pruned. Excellent work, tidied all the cuttings away. Very highly recommended. 10/10!"   more
 
" I cannot praise Jan highly enough. He visited to give an estimate of price and assessed it to be a small job that he could do there and then! The work was carried out to my complete satisfaction, and ...."   more
 
" From the outset of turning up to quote and providing a quote within 24 hours of calling, he set expectations of what and when he could do this job for me. He kept my informed of changes and then compl...."   more
 
" Very prompt reply. Very happy with work completed."   more
 
About Us



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Reputations are not built overnight
In Referenceline's view, this track record is more important than the ratings. Don't be impressed by a few old reviews which may not be representative.  Look for firms with a commitment to asking for feedback - good or bad - from their customers.  We recommend that you look for a track record of ratings and reviews in at least 9 of the last 12 months and that you should not be too concerned about an isolated negative review.  Ask the firm for their side of the story.
 


 
Good Practice
Businesses have a legal responsibility to treat you fairly, but it's often hard to know what questions to ask or what standards to expect.  They are the experts and you should be able to rely on them to help you make decisions.  These questions explain the commitments that this business has made to follow a code of practice and they will help you understand what you have a right to expect.

 
Charges: 100%
Before starting work, did the firm explain the charges including labour, materials, callout & VAT (as appropriate)?
 
Timing: 100%
Before starting work, did the firm explain when the work was expected to start and finish?
 
Payment: 88%
Before starting work, did the firm explain how to pay (e.g. cash, cheque, etc.)?
 
Reliable: 100%
During the work, did the firm keep their promises, explaining and agreeing any changes about the work, costs or timing where necessary?
 
Invoice: 92%
On completion, did the firm give you an invoice showing the cost of materials, labour and VAT?
 
Guarantee: 25%
On completion, did the firm give you a guarantee for a specified amount of time, or usage (where applicable)?
You can see how many customers have said "Yes" in answer to each question, but please don't expect 100% in every case.  Nobody's perfect and some customers may not be completely sure about the answer.  It's more important that you understand these questions and discuss them with the business so that you both agree what good service means for you.  A responsible business will be happy to explain the details to you and it's always better to clarify these points upfront to avoid misunderstandings later on.
 


Most Popular Words
Reputations are about so more than just ratings. What are the words that customers tend to volunteer when a firm is mentioned? Do they mention particular people that work there?

advice 2
Coggins 2
council 2
cut 3
efficiently 2
Excellent 6
garden 3
great 2
happy 2
hedge 2
helpful 2
highly 7
Jan 6
knowledgeable 3
needed 2
quality 2
reasonable 2
recommend 9
recommended 2
service 2
skilled 3
taken 2
tidy 4
timescale 2
tree 4
trees 3
These are the words most often used in the reviews for this business. Look for the names and comments that reviewers use most often. We count each word once per review.


 
Reviews that match your Budget
There are many good businesses listed on this site. Some may specialise in either larger or smaller budgets, while other may cater for the full range. See if this business has demonstrated a track record of experience that matches your needs.
 
This chart shows the value of the reviews received by Referenceline, so you can see if they generally handle the size of budget you have in mind. You can use the filter below to select the reviews that match your need.
 


Customer Reviews
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Review 5 Dec 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Experienced 
 I haven't used this business before 
56.4566, -3.0272
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cut hedge and prune trees.
 
Cost: £225

"Had very overgrown hedge cut back and a few trees pruned. Excellent work, tidied all the cuttings away. Very highly recommended. 10/10!"
 
 
 
 
 
 


Review 13 Oct 2017
Recommended by customer in DD5
 My Age: 60 - 69 
 I'm: Female 
 My level of experience of similar services: Average 
 I haven't used this business before 
56.4768, -2.8846
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cut down conifer to ground level and remove. Two additional stumps razed to ground level.
 
Cost: £80

"I cannot praise Jan highly enough. He visited to give an estimate of price and assessed it to be a small job that he could do there and then! The work was carried out to my complete satisfaction, and at a very reasonable rate. I would wholly recommend him.
Incidentally, I was quoted $400 for this same job by a passing workman who "happened to be in the area" some time ago! thank goodness for Jan - and honest 'trusted traders' like him. "
 
 
 
 
 
 


Review 4 Aug 2017
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Above Average 
 I have known this business: Over 10 years 
56.4564, -3.0033
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 9/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Sensitive crown lifting of large mature walnut tree and small tree (3) pruning/ shaping.
 
Cost: £945
 

"From the outset of turning up to quote and providing a quote within 24 hours of calling, he set expectations of what and when he could do this job for me. He kept my informed of changes and then completed the work quickly, efficiently and with great results and a tidy garden. Overdue and sensitive pruning has transformed the trees and garden. Courteous, friendly and knowledgeable - would be happy to recommend Jan."
 
 
Team:
Jan Coggins
 
 
 


Review 29 Jun 2017
Recommended by customer in DD6
 My Age: 40 - 49 
 I'm: Female 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
56.4314, -2.9595
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Removing trees in back garden.

 

"Very prompt reply. Very happy with work completed."
 
 
 
 
 
 


Review 23 May 2017
Recommended by customer in DD2
 My Age: 50 - 59 
 I'm: Male 
 My level of experience of similar services: Average 
 I have known this business: 1 - 5 years 
56.4561, -2.9968
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
A mature copper beech tree in a conservation area had grown to such a height and density that the garden was in complete shadow. Jan Coggins from Tay tree surgery visited twice before the job went ahead to price the job, discuss what was best to allow light through the dense canopy while leaving the beech looking like a tree.
 
Cost: £350
 

"My garden is no longer in complete shade the Copper Beech remains majestic and the work done including tidy up afterwards great. A highly skilled and helpful service wholeheartedly recommended."
 
 
 
 


Review 20 Apr 2017
Recommended by customer in DD5
 My Age: 50 - 59 
 My level of experience of similar services: Below Average 
 I have known this business: Under 1 year 
56.4768, -2.8672
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Trimming 4 large conifers.
 
Cost: £110

"Work done exactly as specified and to timescale specified.
Would highly recommend"
 
 
 
 
 
 


Review 12 Apr 2017
Recommended by customer in DD6
 My Age: 30 - 39 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I have known this business: Under 1 year 
56.4458, -2.9362
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
We engaged the services of Mr. Jan Coggins as a tree surgeon to remove a large tree and advise us move widely on another. He has also assisted with various branch removal works.
 
Cost: £1000

"Jan is a very knowledgeable and skilled, professional person. His advice is clear and fair, and the quality of his work is excellent. We would recommend Jan to others and would use him again."
 
 
 
 
 
 


Review 4 Apr 2017
Recommended by customer in DD2
 My Age: 60 - 69 
 I'm: Male 
 My level of experience of similar services: Experienced 
 I have known this business: 1 - 5 years 
56.4589, -3.0426
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Tree surgery general gardening work.
 
 
 
 
 


Review 4 Apr 2017
Recommended by customer in DD5
 My Age: 70 + 
 I'm: Male 
 My level of experience of similar services: Beginner 
 I haven't used this business before 
56.4768, -2.8872
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Extensive removal of branches and vegetation of rowan tree.
 
Cost: £300

"Excellent, no hassle, workmanship.
Site left neat and tidy."
 
 
 
 
 
 


Review 4 Apr 2017
Recommended by customer in DD6
 My Age: 50 - 59 
 My level of experience of similar services: Above Average 
 I have known this business: 1 - 5 years 
56.4441, -2.9380
 
 
Satisfaction Ratings
 
Quality 10/10
The quality of the work was as expected and agreed
Tidy 10/10
There was little disruption and the site was left clear and tidy
Service 10/10
The team was friendly, helpful, considerate and professional
Value 10/10
The firm's charges are reasonable for the work involved
Show All
 
 
Customer Review
 
Cut back and shape large trees and shrubs at the front of the house and along the parts.
 
Cost: £750

"We're had a number of people cut our trees over the years and Jan Coggins has been by far the best. For the past three years he has managed the trees shaped them so the front of our house now looks property sculpted (we used to be known as the messy house)!
San always discusses work in advance, does the work on time and clears all away. He has also organised permission from the council to manage certain trees.

He is very knowledgeable about tree work and skilled at what he does. I can't recommend him highly enough."
 
 
 
 
Team:
Ian
 
 
 

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